Manage Looread

How to cancel Looread in malaysia and stop weekly billing

What Looread is and why you might want to cancel

Looread positions itself as a reading and content curation platform, offering mobile access to web novels and curated story content through iOS and Android apps. The service operates on a subscription model, meaning you pay recurring charges rather than a one-time fee. If you have signed up and now find yourself charged weekly without clarity on what you are getting, you are not alone. Many Malaysian users reach out to Stopee to understand their billing options and how to stop charges that feel unclear or unwanted.

How looread's subscription model works

Based on user reports and available research, Looread charges a recurring weekly membership fee to access unlimited reading content. The reported pricing sits around RM70.75 per week (approximately USD14.99 converted at 1 USD = RM4.72). That weekly cadence is significant: a weekly subscription means you are being charged 52 times per year, which compounds quickly if you forget to cancel or miss a renewal date. Over 12 months, a weekly RM70.75 charge totals around RM3,679, a substantial sum for a reading app.

The service may also offer a free trial period to new users, which is a common entry point before the paid membership kicks in. If you signed up for a trial and are now seeing charges, your grace period has ended and billing has begun. This is exactly where cancellation becomes urgent.

Why Looread lacks transparency in malaysia

One challenge Malaysian users face is that Looread does not publish clear local contact details, a Malaysia-specific pricing page, or a straightforward postal address. The company offers only an email support channel ([email protected]) and lists business hours as Monday to Friday, 9:00 AM to 6:00 PM GMT+8. There is no published phone number, no live chat, and no office address visible on their help site. This opacity is precisely why Stopee exists: to help you navigate services that make cancellation deliberately difficult.

The lack of local presence means cancellation depends entirely on which billing platform you used. If you subscribed through Apple App Store, Apple handles billing. If you used Google Play, Google controls the subscription. If you paid directly via credit card or PayPal through Looread's website, Looread itself processes your cancellation. Understanding which platform owns your subscription is your first critical step.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with subscription services like Looread. You are entitled to clear information about charges, billing dates, and cancellation procedures before and after purchase. If Looread fails to provide transparent cancellation options or hides the cancel button to frustrate you, that violates your consumer rights.

What the consumer protection act 1999 says about subscriptions

Under Section 116 of the Consumer Protection Act 1999, a supplier must provide you with a copy of any contract or agreement in plain language. For Looread, that means you should have received or should be able to access clear terms stating exactly when you are charged, how much, and how to cancel. If these details are missing or obscured, you have grounds to request a refund or escalate to Malaysia's consumer protection authority.

Additionally, the Act requires that any billing must be authorised by you, and you must have a clear and easy way to withdraw that authorisation. If Looread makes cancellation intentionally hard to find, or if the company does not respond to your cancellation request within a reasonable timeframe, you can escalate your complaint to the Domestic Trade and Consumer Affairs Ministry (KPDNKK).

When to escalate and who to contact

If Looread refuses to cancel your subscription or ignores your email to [email protected] within 7 days, you should file a formal complaint with KPDNKK. You can reach them through their website or contact the National Consumer Complaints Centre at 1800-88-5050 (toll-free within Malaysia). Document every step: screenshots of charges, emails you sent, and responses received. This evidence strengthens your case if you need to escalate.

Stopee recommends keeping detailed records from day one. If Looread does not honour your cancellation request, that paper trail is your protection.

Three cancellation methods for Looread

Your path to cancellation depends on which billing platform processed your subscription. You will need to identify the correct channel and follow the steps for that method. Most users can cancel within minutes once they know where to look.

Method one: cancel through apple app store (iOS users)

If you subscribed to Looread on an iPhone, iPad, or other Apple device, Apple App Store controls your billing. Apple makes subscription management surprisingly straightforward, and you can cancel without contacting Looread directly.

1. Open the Settings app on your iOS device
2. Tap your name at the top of the screen, then select "Subscriptions"
3. Find and tap Looread from the list of active subscriptions
4. Tap "Cancel Subscription" or "Turn Off Renewal"
   • If you see "Turn Off Renewal," that is the button you need
   • If a "Confirm Cancellation" prompt appears, tap it to confirm
5. Take a screenshot showing the cancellation confirmation or the status "Expires on [date]"
6. Apple will send you a confirmation email within 24 hours

Pro tip: Once you tap cancel, your access to Looread typically continues until the end of your current billing cycle. You will not lose access immediately, and you will not be charged again after that renewal date passes. Check your confirmation email to confirm the exact expiry date.

Warning: Do not delete the Looread app after cancelling. Deleting the app does not cancel the subscription; you must use the Settings method above.

Method two: cancel through google play (Android users)

If you subscribed to Looread on an Android phone using Google Play Store, Google manages your billing. The process is similar to Apple but accessed through a different path.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Manage subscriptions"
4. Find Looread in your list of active subscriptions and tap it
5. Tap "Cancel subscription"
   • Google will ask you why you are cancelling (this is optional feedback, not required)
   • You can skip this or provide brief feedback
6. Confirm your cancellation when prompted
7. Take a screenshot of the cancellation confirmation page

Pro tip: Google sends a confirmation email within a few minutes. If you do not receive one after 30 minutes, log back into Google Play and verify the subscription shows as "Cancelled" before the next billing date.

Warning: Some Android users report that Google Play shows a subscription as cancelled but the developer app still appears on their device. Looread may not remove your access immediately, but you will not be charged. Contact [email protected] if you see a charge after cancelling through Google Play, and forward your Google Play cancellation screenshot as proof.

Method three: cancel directly through Looread account or email

If you subscribed directly on Looread's website or through a web browser (not through an app store), you need to contact Looread directly to cancel. The company does not publish a self-service account cancellation page, so email is your primary route.

1. Open the Looread app or visit their website and log into your account
2. Navigate to Account, Profile, or Settings (these may be labelled differently)
   • Look for a Subscription, Membership, or Manage Membership option
   • If you find a "Cancel" or "Unsubscribe" button here, click it immediately and take a screenshot
   • If no cancel button appears, proceed to email
3. If there is no in-app cancel option, send an email to [email protected] with the subject line "Subscription Cancellation Request"
4. In the email, include:
   • Your account email address
   • Your account username (if different from your email)
   • The next billing date or the date of your last charge
   • The amount charged (RM70.75 per week, or the amount shown in your receipt)
   • A clear statement: "Please cancel my subscription effective immediately and confirm that no future charges will be processed."
5. Send this email and keep a copy in your sent folder
6. Looread should respond within 3-5 business days with a cancellation confirmation
7. If you do not hear back within 7 days, escalate (see the rights section above)

Pro tip: Send your cancellation email on a Monday or Tuesday morning (Malaysia time) to ensure faster processing. Late-week emails sometimes sit in the queue over the weekend.

Warning: Looread has been reported by some users to delay email responses or ask for additional verification. If the company asks you for information you have already provided, politely decline and request cancellation confirmation immediately. You have already given them what they need.

Pricing and what you are actually paying

Understanding Looread's costs helps you decide whether cancellation is the right choice or whether you want to try a pause option first (if available). Here is what Malaysian users typically face:

If you have been subscribed for several weeks, you are accumulating a significant annual cost. Many Malaysian users cancel once they realise RM70.75 weekly translates to over RM3,600 yearly. Stopee has seen thousands of users cancel Looread for exactly this reason: the service is excellent, but the price point feels steep for a reading app when free alternatives exist.

When to cancel Looread

You should cancel Looread immediately if any of these apply to you. Delaying costs you another week of charges, which you may not recover.

Signs you should cancel right now

If you no longer use the app, you are forgetting to check it, or you have found a free alternative, cancel today. Every day you delay is a day closer to your next renewal charge. For weekly billing, this is critical: waiting 3 days costs you almost RM30 in wasted fees.

You should also cancel if you signed up for a free trial and feel surprised by the first charge, or if you cannot reach Looread for billing support. In the latter case, you can cancel through your app store (Apple or Google) without needing Looread's approval, and you should immediately log a complaint with KPDNKK to document the poor service.

When you might keep your subscription

If you actively read 3 or more stories per week, enjoy discovering new content through Looread's curation, and have budget to spare, the service may be worth keeping. RM70.75 weekly is expensive, but for heavy readers, it might offer value comparable to a magazine or entertainment subscription. Only you can judge whether the content justifies the cost.

Refunds and what you can recover

Looread's refund policy is not clearly published, which itself is a consumer protection issue. However, you have options depending on how you subscribed and when you cancel relative to your billing date.

Refunds through apple app store

Apple allows you to request a refund for app subscriptions within 14 days of the charge date. If Looread charged you within the last 2 weeks and you did not intend to authorise the charge, or if you did not receive the content promised, you can request a refund directly from Apple.

1. Visit reportaproblem.apple.com in your web browser
2. Sign in with your Apple ID
3. Find the Looread charge in your purchase history
4. Click "Report a Problem" next to the charge
5. Select "I would like a refund for this purchase"
6. Choose a reason from the dropdown (for example, "I did not authorize this charge" or "The service does not work as described")
7. Submit your refund request

Apple reviews refund requests within 24-48 hours. If approved, your refund appears in your original payment method (your credit card or Apple Cash balance) within 5-10 business days.

Pro tip: Apple rarely denies refund requests if your account has a clean history and you request within 14 days. Be honest about your reason, and Apple will usually approve it.

Refunds through google play

Google Play also allows refunds within a limited window. Unlike Apple's 14 days, Google typically allows refunds within 48 hours of the charge if you request immediately, though certain circumstances (like clear policy violations) may extend this.

1. Open the Google Play Store app
2. Tap your profile icon and select "Manage subscriptions"
3. Tap Looread
4. Tap "Manage" or "More options" (layout varies by Android version)
5. Select "Unsubscribe" or "Report a problem" if visible
6. If you see "Report a problem," use this option and explain why you want a refund
7. Google will email you within 24 hours with a decision

If Google denies your in-app refund request, you can escalate by visiting play.google.com/support and filing a formal complaint with additional evidence.

Refunds for direct Looread payments

If you paid Looread directly (not through an app store), your refund request goes to Looread's support team. Email [email protected] with your refund request within 14 days of the charge. Include:

• Your account email
• The charge date and amount
• Your reason for the refund (for example, "I no longer use the service" or "I did not authorise this charge")
• A request for full refund and cancellation

Looread is under no legal obligation to refund you if you simply changed your mind, but if you can demonstrate a billing error, a service failure, or unclear charging practices, you have leverage. In Malaysia, the Consumer Protection Act 1999 may entitle you to a refund if Looread failed to provide clear information about billing before you authorised the charge.

Warning: If Looread refuses your refund request after 14 days, your recourse is to escalate to your credit card issuer or PayPal, who can dispute the charge on your behalf. This process is called a chargeback and is usually successful if you provide clear evidence that you cancelled or did not authorise the charge.

What happens after you cancel

Cancellation can feel anticlimactic, so here is what to expect in the days and weeks after you click cancel.

Immediate changes to your account

Once you cancel, Looread (or your app store) will immediately stop future renewals. You will usually retain access to the app and your account until the end of your current billing cycle. For example, if your next renewal date is 15 January, you will keep access until 14 January at 23:59, then lose access on 15 January.

You will receive a confirmation email from Apple, Google, or Looread (depending on your cancellation method) stating the date your access will end. Check this email carefully and save it. If you are charged again after this date, you have proof that you cancelled, which strengthens a refund claim or complaint to KPDNKK.

After access expires

Once your access expires, the Looread app will either remove access to premium features or ask you to upgrade to a paid plan when you open it. You will see a prompt inviting you to resubscribe, but you are under no obligation to tap it. If you want to keep the app on your device for future reference or to reactivate later, you can, but do not accidentally subscribe again by tapping a "Renew" or "Upgrade" button.

Pro tip: Some users save screenshots of their favourite stories or content before their access expires. If you have saved any stories or bookmarks in Looread, do this while you still have access, as downloaded content may not be available after cancellation.

Monitor for unexpected charges

Even after cancellation, check your next billing statement carefully. A small percentage of users report receiving an unexpected charge a few days or weeks after cancellation, usually due to a system error or a duplicate subscription created accidentally. If you spot a charge after your cancellation date, contact your app store or credit card issuer immediately to dispute it. You have clear evidence that you cancelled, so the dispute will almost always be resolved in your favour.

Common mistakes when cancelling Looread

Many users make small errors during cancellation that delay their refunds or leave them confused about whether they actually cancelled. These mistakes are frustrating but completely avoidable once you know about them.

Deleting the app without cancelling the subscription

This is the single most common mistake. Deleting Looread from your phone or device does absolutely nothing to stop billing. The subscription continues to charge you weekly, even though you no longer have the app installed. You must cancel the subscription through Settings (Apple) or Google Play (Android) or contact Looread directly. Only then will the charges stop.

If you have deleted the app and now realise you are still being charged, reinstall it immediately and cancel through your app store, or send an email to [email protected] with your cancellation request.

Cancelling in the wrong place

If you subscribed through Apple App Store but cancelled through Google Play (or vice versa), your cancellation will have no effect on your actual subscription. The billing will continue in whichever platform you originally used. Always check your receipts or billing history to confirm where the charge originates, then cancel in that exact location.

Stopee sees this mistake constantly with users who have both iPhone and Android devices. Confirm the device you used to subscribe, then cancel in that platform's settings.

Cancelling an old trial instead of the active subscription

If you signed up for a free trial, cancelled it, then later resubscribed, your phone or app store may show multiple Looread subscriptions in your history. Make sure you are cancelling the active subscription, not an old expired one. Active subscriptions show "Renews on [date]" or "Turn off renewal." Cancelled or expired subscriptions show "Expires on [date]" or "Cancelled" with no renewal date.

Accepting unclear confirmation messages

After you cancel, some app stores show confusing messages like "Subscription will end on [date]" or "Manage your subscription." These do not mean your cancellation failed; they are just confirmation. However, if you see anything that says "Active" or "Renews," your cancellation did not work and you need to retry or contact support.

Screenshots are your best defence against confusion. Take one immediately after cancelling and email it to [email protected] if you later have questions.

Not checking for refunds after cancelling

Many users cancel but never follow up on refunds they are entitled to. If you cancelled within 14 days of a charge and feel you did not get value, you can absolutely request a refund through your app store or via a credit card dispute. Do not assume you have lost that money just because you cancelled.

After you cancel: what to do instead

Cancelling Looread frees up RM70.75 weekly, a significant saving for most Malaysian households. Here are some free or low-cost alternatives to consider:

Wattpad is especially popular among Malaysian readers and has a massive collection of web novels, romance, and fantasy. The free tier includes ads but gives you access to millions of stories. Many users find they do not miss Looread once they explore Wattpad or Royal Road.

Checklist: verify your cancellation was successful

Do not assume your cancellation worked. Use this checklist within 48 hours of cancelling to confirm:

• Check your email for a cancellation confirmation from Apple, Google Play, or Looread
• Log back into your app store and verify Looread shows "Cancelled" or "Turn off renewal" (not "Active" or "Renews on")
• Check your app store's subscription list and confirm Looread no longer appears under "Active subscriptions"
• Note your access expiry date and add it to your phone calendar as a reminder to check for unexpected charges
• Save screenshots of your cancellation confirmation and the email confirmation in a folder on your computer
• Check your bank or credit card statement 3-5 days after your renewal date to confirm no new charge appears

If any of these steps do not show cancellation, immediately retry using the steps above or contact [email protected] with your evidence.

Escalation: when to contact consumer protection authorities

If Looread refuses to cancel, ignores your emails, or charges you after you have cancelled, do not hesitate to escalate. You have consumer rights, and Malaysia's authorities are ready to help.

Complaint process with KPDNKK

Contact the Domestic Trade and Consumer Affairs Ministry (KPDNKK) or the National Consumer Complaints Centre by phone (1800-88-5050, toll-free) or online at konsumer.kpdnkk.gov.my. You will need:

• Screenshots of your Looread charges
• Copies of emails you sent to [email protected]
• Proof of cancellation (confirmation email or screenshot)
• Proof of any charge after cancellation date
• Your credit card statement or app store receipt showing the charges

KPDNKK will investigate Looread's practices and may compel the company to refund you if they find evidence of unfair billing or failure to provide cancellation options. Most complaints are resolved within 30 days.

Credit card or PayPal dispute as backup

If KPDNKK escalation is slow or if you want faster relief, contact your credit card issuer or PayPal to dispute the charge. Most cards allow disputes within 60-90 days of the charge. Provide your cancellation evidence, and the issuer will typically reverse the charge within 7-14 days.

Pro tip: Filing a dispute through your card issuer does not prevent you from also filing a complaint with KPDNKK. Both processes can run in parallel.

Summary and next steps

Cancelling Looread is straightforward once you identify which billing platform processes your subscription. If you subscribed on Apple or Google, use your phone's app store settings and you are done in under 2 minutes. If you subscribed directly with Looread, send a clear email to [email protected] and wait 3-5 business days for confirmation. Take screenshots, note your expiry date, and monitor your next billing statement to confirm the charges stop.

You have consumer protection rights under Malaysia's Consumer Protection Act 1999, and if Looread fails to honour your cancellation, KPDNKK stands ready to help. Stopee has helped thousands of consumers cancel subscriptions like Looread, understand their refund options, and avoid surprise charges in the future. Your next step is to pick your cancellation method above, complete it today, and save yourself RM70.75 this week alone. If you encounter any issues, Stopee is here to help you navigate every step of the process and ensure your cancellation is final.

Looread cancellation contact information summary

Do not wait another week. Your next charge is coming, and every day you delay costs you money. Use the steps in this guide today, cancel through your app store or email Looread, and take control of your subscription. Stopee has your back if you need additional help or have questions about your consumer rights.