Manage Mind Orbit

How to cancel Mind Orbit and stop unwanted charges in malaysia

What is Mind Orbit and why malaysians are signing up

Mind Orbit is a subscription-based software service that focuses on mental wellbeing, guided meditation practices, and personalised recommendations delivered through an app and web platform. The service operates under the Rede Orbit family of products, which handles billing, support, and account management across multiple wellness applications.

If you have subscribed to Mind Orbit in Malaysia, you are likely paying for access to features such as personalised wellbeing tools, clinical-grade mental health assessments, AI-generated dream illustrations, unlimited dream interpretations, and detailed history tracking. Many Malaysian users sign up quickly during stressful periods and later realise the subscription renews automatically on a monthly or annual cycle without clear reminders.

How the subscription model works

Mind Orbit operates on a recurring billing model with monthly and annual payment options, plus a one-time lifetime purchase option. Your account automatically renews unless you cancel before your next billing date. The service does not clearly publish cancellation terms or data retention policies on its main pages, so you should assume your subscription will continue to charge until you take active steps to stop it.

For Malaysian customers, pricing appears in USD on the service pages, but your bank statement shows charges in ringgit (RM) after currency conversion at your card issuer's exchange rate. This conversion difference sometimes surprises users, as the ringgit amount may differ slightly from what they estimated using standard rates.

Where billing support is handled

Customer support and billing inquiries for Mind Orbit are routed through Rede Orbit Help at redeorbit.com/help. You can contact the support team at [email protected]. This detail matters because your bank statement may list charges under "Rede Orbit" rather than "Mind Orbit", so you need to know where to look when you search for your subscription.

Your consumer rights when cancelling in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you purchase subscriptions online, even if the company is overseas. This law gives you specific rights that you can use as leverage if Mind Orbit or Rede Orbit refuses to cancel or refund your subscription.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, any online purchase made from Malaysia must comply with local consumer protection standards. The law requires businesses to provide clear information about recurring charges, cancellation methods, and refund policies before you complete payment. If Mind Orbit's terms do not clearly explain when your subscription renews or how to cancel, the company is in breach of this Act.

Additionally, the Act gives you the right to cancel distance contracts (including online subscriptions) within 14 days of purchase if you change your mind, without penalty. If you signed up within the last 14 days and the cancellation path is unclear, you have a legal right to request a full refund immediately from [email protected].

Escalation points if the company refuses to help

If Rede Orbit refuses to cancel your subscription or process a refund, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces the Consumer Protection Act 1999 and can compel the company to comply with your rights as a Malaysian consumer. You can file a complaint online at kpdnkk.gov.my or visit your nearest MDTCA office.

This escalation path is important to know because many overseas companies respond faster when they receive notice from a local consumer authority rather than from individual customers.

Pricing and billing details you should know before cancelling

Understanding what you are paying for helps you confirm you are cancelling the right subscription and avoid accidentally resubscribing to a similar product under a different name.

Pro tip: Check your bank statement and Mind Orbit account together to confirm which plan you actually own. Many users think they have one plan but discover a different product name on their receipt because Rede Orbit bundles subscriptions under multiple brand names.

How to cancel Mind Orbit step by step

Your cancellation path depends on where you made the purchase: directly on the Mind Orbit website, through Apple App Store, or through Google Play. Cancelling in the wrong place is one of the fastest ways to get charged again after you thought you had stopped, so verify your purchase source first.

Cancellation via the Mind Orbit account

If you signed up and paid directly through the Mind Orbit website or app (not through Apple or Google), follow these steps to cancel from your account.

1. Open your web browser and visit the Mind Orbit login page
   • Enter your email address and password
   • If you cannot remember your password, click "Forgot password" and reset it before proceeding
2. Once logged in, look for a menu labeled "Account", "Settings", "Billing", "Subscriptions", or "Manage my plan"
   • This menu is usually in the top right corner or in a side navigation panel
   • Take a screenshot of this page before making any changes
3. Find your active subscription and look for a button or link that says "Cancel subscription", "Cancel plan", "Pause", or "Manage"
   • Click on this button
   • The system may ask why you are cancelling; select an option and continue
4. Confirm your cancellation when the system asks you to verify
   • Read the confirmation screen carefully to see if you are eligible for a refund
   • Do not close your browser until you see a "Cancellation confirmed" or "Subscription cancelled" message
5. Take a final screenshot showing your subscription status as "Cancelled" or "Inactive"
   • Save this screenshot to your phone or computer for your records
6. Check your email for a confirmation message from Rede Orbit or Mind Orbit
   • If you do not receive a confirmation email within 24 hours, contact [email protected] to verify the cancellation went through

Warning: Some users report that the cancellation button does not appear on their account page. If you cannot find it after looking in all menu sections, do not assume the subscription is cancelled. Move directly to the email cancellation method below.

Cancellation via apple app store (iPhone/iPad)

If you subscribed to Mind Orbit through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through the Mind Orbit app itself. Cancelling only in the app does not stop your recurring charge.

1. Open the Apple App Store app on your iPhone or iPad
   • Tap the profile icon in the bottom right corner
2. Select "Subscriptions" from the menu
   • You will see a list of all your active subscriptions
3. Find "Mind Orbit" in the list and tap on it
   • If you do not see Mind Orbit listed, the subscription may be under a different product name like "MindFi Pro" or "MindFlow Premium"
4. Tap "Cancel subscription" or "Cancel plan"
   • Apple will ask why you are cancelling; select an option and tap "Continue"
5. Confirm your cancellation by tapping the red "Confirm" or "Cancel subscription" button
   • Your subscription will immediately stop renewing after your current billing period ends
6. Take a screenshot showing your subscription is no longer listed or marked as "Cancelled"
   • Keep this screenshot as proof

Pro tip: Apple cancellations take effect immediately, but your access continues until the end of your current billing cycle. You will not be charged on your next billing date if you cancel before that date arrives.

Cancellation via google play (Android)

If you subscribed to Mind Orbit through Google Play on your Android phone or tablet, you must cancel through Google's system. Cancelling within the Mind Orbit app alone will not stop your recurring charge.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Select "Payments and subscriptions" from the menu
   • Then tap "Subscriptions"
3. Find "Mind Orbit" in your subscriptions list and tap on it
   • If you see "MindFi Pro", "MindFlow Premium", or another related product name instead, tap that
4. Tap "Cancel subscription"
   • Google will ask for cancellation feedback; answer honestly if you wish, then proceed
5. Confirm your cancellation by tapping the final "Cancel subscription" button
   • The system will confirm that your subscription is now cancelled
6. Take a screenshot of the confirmation showing "Subscription cancelled" or the app no longer appearing in your subscriptions list
   • Save this for your records

Warning: Google Play can take up to 24 hours to process a cancellation request. If your next billing date is tomorrow, send an email to [email protected] right away to alert them you have cancelled through Google Play, in case the system does not sync in time.

Cancellation via email if the web or app method fails

If you cannot find a cancellation button on the Mind Orbit website, or if the Apple App Store and Google Play methods do not appear to work, contact Rede Orbit support directly by email.

1. Write a short email to [email protected] with the subject line "Cancellation request for my Mind Orbit subscription"
   • In the email, include the email address linked to your Mind Orbit account
   • Include the date of your last charge
   • Include your next scheduled billing date (if you know it)
   • State clearly: "I request immediate cancellation of my Mind Orbit subscription effective today. Please confirm in writing when the cancellation is complete."
2. Send the email from the same email address you used to create your Mind Orbit account
   • This helps Rede Orbit verify your identity quickly
3. Wait for a response from Rede Orbit support
   • A response usually arrives within 24-48 hours during business days
   • If you do not hear back within 3 business days, send a follow-up email
4. Keep copies of all emails you send and receive
   • Save them to a folder on your computer or take screenshots
   • These emails are your proof of cancellation if a charge appears again

What happens after you cancel Mind Orbit

Cancelling your subscription does not immediately delete your account, but it stops future charges and access after your current billing period ends. Here is what to expect in the days and weeks after cancellation.

Timeline after you cancel

Once you submit your cancellation request, several things happen in sequence. Your access continues until the end of your current billing cycle, which gives you time to download any data or notes you want to keep. After that date, you lose access to the app and website features.

Monitor your bank statement closely for the next 30-60 days. You should not see any new charges from Mind Orbit or Rede Orbit after your cancellation date. If a charge appears, this is a billing error that you should dispute immediately with your bank and report to Rede Orbit support.

Stopee recommends setting a phone reminder for 5 days after your expected final billing date. This gives you a window to check your bank statement and confirm that no charge has appeared. If you see an unexpected charge, contact your bank within 30 days to dispute it and request a refund.

Your data and account after cancellation

The public terms for Mind Orbit do not clearly state whether Rede Orbit deletes your account data immediately, keeps it for a set period, or retains it indefinitely. Before you cancel, download or export any personal data you want to keep, such as dream journals, meditation history, or assessment results.

To request deletion of your personal data after cancellation, send an email to [email protected] titled "Request for data deletion under Malaysian consumer law". Include your email address and account creation date. Under Malaysia's data protection standards, Rede Orbit should respond to your request within 14 days.

Refunds and getting your money back

Your eligibility for a refund depends on when you subscribed, how much time has passed, and whether you meet the 14-day cancellation window under the Consumer Protection Act 1999.

Refunds within 14 days of purchase

If you signed up for Mind Orbit fewer than 14 days ago and the cancellation method was not clear or obvious, you have a legal right to a full refund under the Consumer Protection Act 1999. This law applies to all online purchases made in Malaysia, even if the company is overseas.

To request this refund, send an email to [email protected] with the subject "Refund request under Consumer Protection Act 1999 - Mind Orbit subscription". In your email, state the exact date you subscribed and the amount charged. Request a full refund back to your original payment method. Rede Orbit must respond within 14 days.

Refunds after 14 days

If more than 14 days have passed since you subscribed, you are outside the standard cooling-off window. However, you may still qualify for a partial refund if you cancel during your subscription period before the next billing date.

Many subscription services offer pro-rata refunds for unused portions of annual subscriptions. For example, if you paid RM 600 for an annual plan but cancel after 6 months, you might receive a refund of RM 300. This is not guaranteed, so ask Rede Orbit directly: "Am I eligible for a pro-rata refund for unused time on my annual subscription?"

If Rede Orbit refuses to offer any refund and you believe this violates the Consumer Protection Act 1999, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at kpdnkk.gov.my.

Common cancellation mistakes to avoid

Many Malaysians feel frustrated when charges continue after they thought they had cancelled. These mistakes are easy to make but simple to avoid if you know what to watch out for.

Mistake 1: cancelling in the wrong place

The single biggest error is cancelling in the Mind Orbit app but not in the app store system where you actually paid. Deleting the app or signing out of your account does not cancel your subscription. You must cancel in the exact system where you signed up: the Mind Orbit website, Apple App Store, or Google Play.

If you are unsure where you subscribed, check your bank statement or email receipt. The merchant name will be "Apple", "Google Play", "Rede Orbit", or "Mind Orbit". That tells you exactly where to go to cancel.

Mistake 2: not taking screenshots before and after cancellation

Screenshots are your proof if a dispute arises later. Before you cancel, capture an image showing your active subscription, next billing date, and the amount charged. After you cancel, capture the confirmation screen showing "Cancelled" or "Inactive". If Rede Orbit later claims you never cancelled, these images prove otherwise.

Mistake 3: assuming cancellation happened without confirmation

Do not assume your cancellation went through just because you clicked a button. Wait for a confirmation email from Rede Orbit or the app store (Apple or Google). If you do not receive one within 24 hours, contact [email protected] or the app store directly to verify the cancellation was processed.

Mistake 4: not monitoring your bank statement after cancellation

Set a reminder to check your bank statement 5-7 days after your expected final billing date. Billing errors happen. If you catch a rogue charge within 30 days, your bank can reverse it immediately. If you wait 60 days or more to dispute it, your bank may refuse to help.

Mistake 5: forgetting which email address you used to sign up

If you cannot log into your Mind Orbit account because you forgot which email you used, contact [email protected] immediately. Provide your full name, phone number, and the email address you think you used. They can help you recover access or verify the subscription under your name.

Checklist before you cancel Mind Orbit

Use this checklist to prepare yourself and avoid delays or mistakes during your cancellation.

Should you cancel Mind Orbit or keep your subscription

Cancelling makes sense if you no longer use the app, do not find the features helpful, or want to save money on monthly charges. Keeping your subscription makes sense if you actively use the guided practices, find the wellbeing tools valuable, and can afford the recurring cost.

If you are on the fence, here is a practical approach: try the service for one full month and track how often you actually use it. Open the app every day and complete at least one guided practice or assessment. If you go more than 5 days without opening the app during that month, this is a clear signal that the subscription is not delivering value for you. Cancel before your next billing date.

Cost is also a factor. If your monthly Mind Orbit charge is RM 50-180 and you have not used the app in the last week, that money is better spent elsewhere, such as saving for an emergency fund or investing in an in-person therapist who offers more personalised care.

Reviews and what other malaysians say about cancelling Mind Orbit

Based on user feedback, Mind Orbit subscribers report satisfaction with the wellbeing content and meditation guides, but several users mention frustration with the cancellation process. The most common complaint is that the cancellation button does not appear where users expect it, forcing them to contact support by email to cancel.

Stopee has gathered feedback from customers who successfully cancelled, and the consistent advice is: always cancel using the same platform where you subscribed, and always wait for a confirmation email before assuming the cancellation is complete. Users who followed this approach reported no issues with repeat charges after cancellation.

Users also note that Rede Orbit support responds within 24-48 hours to cancellation requests via email, so the email method is reliable if the website or app method fails.

Contact information and escalation path for Mind Orbit

If you have cancelled Mind Orbit and still see unwanted charges, or if you have other unresolved issues with your subscription, here is the full contact and escalation path.

Direct contact with rede Orbit support

Email: [email protected]

Help centre: redeorbit.com/help

Response time: 24-48 hours during business days (Monday-Friday, 9am-5pm Malaysia time)

When you email support, include your account email, the date of the charge you are disputing, and a clear statement of what you need (cancellation, refund, or information about a charge).

Escalation to malaysian consumer authorities

If Rede Orbit does not respond to your email within 3 business days, or if they refuse to honour your cancellation or refund request, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Ministry of Domestic Trade and Consumer Affairs (KPDNKK)

Website: kpdnkk.gov.my

Online complaint form: Available on the KPDNKK website under "Complaints"

You can also visit your nearest KPDNKK office in person to lodge a complaint. The KPDNKK has authority to compel overseas companies to honour Malaysian consumer protection law and can order refunds or cancellations if the company has broken the Consumer Protection Act 1999.

Disputing charges with your bank

If you see a charge on your bank statement after cancellation, you have the right to dispute it with your bank within 30 days of the charge date. Contact your bank's customer service team and request a chargeback or reversal. Your bank will investigate and, in most cases, will reverse the charge within 7-14 days.

Keep your cancellation confirmation email and screenshots as evidence when you dispute the charge with your bank. This documentation makes it clear that you cancelled before the charge appeared.

Summary and next steps

Cancelling Mind Orbit in Malaysia is straightforward if you follow the right steps and cancel in the correct location (web account, Apple App Store, or Google Play). Before you cancel, take screenshots of your current plan, note your billing date, and confirm where the charge originates on your bank statement.

After you cancel, wait for confirmation from Rede Orbit or the app store, then monitor your bank statement for the next 30-60 days to ensure no repeat charges appear. If a charge does appear after cancellation, dispute it with your bank immediately and escalate the issue to the Ministry of Domestic Trade and Consumer Affairs if necessary.

You have strong legal protections under the Consumer Protection Act 1999, so do not hesitate to escalate if Rede Orbit refuses to honour your cancellation request or process a refund. The MDTCA exists to enforce your rights as a Malaysian consumer.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds from companies that ignored their requests. If you encounter resistance from Mind Orbit or Rede Orbit, Stopee is here to guide you through the escalation process and ensure your consumer rights are protected. Visit Stopee today to access detailed guides for cancelling any subscription service and to learn more about your rights under Malaysian consumer law.