Manage Mytraits Ai

How to cancel Mytraits Ai and protect your money in malaysia

What Mytraits Ai actually is and why malaysians are signing up

Mytraits Ai is a subscription-based software service that uses artificial intelligence to analyse your personal traits and behaviour patterns. The company operates online and is registered in the United States under Galaxy Line LLC, with offices in Sheridan, Wyoming. There is no physical presence or local support team in Malaysia, which matters when you need help fast.

The service charges you for access to AI-generated personality insights, trait assessments, and premium app functions through a recurring subscription model. What draws users in is a low-cost trial period, but many get caught off guard when automatic billing kicks in and the weekly charges start adding up in your bank account.

What the trial and paid plans cost you

Mytraits Ai uses a classic trap-and-charge model that catches thousands of Malaysian consumers off guard every month. You start with a 3-day trial at just RM4.09, which feels like a bargain. Then the subscription automatically renews into weekly billing at approximately RM81.88 per week, which translates to roughly RM328 to RM344 per month if the cycle continues unchecked.

That weekly charge is substantial for an AI personality tool. Most users only realise the true cost once the trial period ends and their bank statement shows the full amount. By then, the automatic renewal has already processed, and frustration sets in when the cancellation process proves difficult to navigate.

How the automatic billing machine works

Mytraits Ai operates on a simple but aggressive model: attract you with a cheap trial, then charge your payment method automatically every week until you actively cancel. The company does not clearly publish exact auto-renewal clause wording, commitment durations, data retention policies after cancellation, or refund conditions on easily accessible pages.

This lack of transparency means you should assume that billing continues indefinitely unless you submit a cancellation request through the proper channel. For Malaysia-based users, the safest approach is to treat this service with extra caution, keep detailed records of every step you take, and verify cancellation in writing. Stopee recommends documenting everything because local support responsiveness cannot be guaranteed when the company operates from the United States with no Malaysian billing entity or local customer service team.

Why you should cancel Mytraits Ai right now

If you signed up during the trial, chances are the automatic renewal has already happened without clear warning. Weekly billing adds up faster than you think, and by the time you notice the charges on your bank statement, you have already lost RM80 or more.

Red flags that mean you should cancel immediately

Stop if you realise you did not actively consent to weekly charges. Many users thought the RM4.09 trial was a one-time cost, only to discover recurring debits days later. Stop if you have not used the app more than a few times, because paying RM300+ monthly for something gathering digital dust makes no financial sense. Stop if customer support has been slow to respond, because that signals the company does not prioritise service quality in regions outside the United States.

You should also cancel if you never received a clear cancellation confirmation after attempting to stop your subscription previously. Silence from support after a cancellation request is a warning sign that the company may not have processed your request, and billing could continue unchecked.

Understanding your consumer rights in malaysia

Malaysia's Consumer Protection Act 1999 gives you legal protection against misleading advertising and unfair contract terms. The Act states that traders must provide clear information about automatic renewal terms before you consent to the contract. If Mytraits Ai did not make the trial-to-paid conversion terms transparent at the point of purchase, or if the weekly charge was not clearly stated before your first payment, you have grounds to challenge the charge.

Additionally, the Malaysian Communications and Multimedia Content Forum (CMMC) and the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) can escalate complaints if the company refuses to honour cancellation requests or process refunds for charges you did not clearly consent to. Stopee always recommends keeping records of every email, screenshot, and communication with customer support, because these documents form your proof if you need to escalate to a regulatory body.

How to cancel Mytraits Ai without losing money

Cancellation works best when you follow a clear, documented process and keep proof every step of the way.

Preparation steps before you hit cancel

Do not rush into cancellation without gathering evidence first. Screenshot your account dashboard showing the current plan, the next renewal date, and the last billing amount. Save any personality reports or trait insights you want to keep, because the service does not clearly state what happens to your data after you cancel. Search your email for keywords like "Mytraits," "trial," "receipt," "subscription," "[email protected]," and any App Store or Google Play confirmations so you know exactly which billing channel processed your original purchase.

Pro tip: Write down the date you started the trial and the date the first renewal charge appeared. This timeline becomes crucial if you need to dispute a charge with your bank or escalate to a regulator.

Warning: Do not assume that cancelling the app from your phone will stop billing. Many users delete the app and believe they have cancelled, only to discover charges continuing weeks later. App deletion does not equal subscription cancellation.

Cancel through the official Mytraits cancellation page

Mytraits Ai operates a dedicated cancellation page that the company itself directs users to. This is your primary route and the most direct path to cancellation.

1. Open your web browser and navigate to the official Mytraits cancellation page at mytraitsprofile.com/cancel-sub
   • Do not search for the cancellation link through your email or a third-party site. Always type the URL directly into your browser to avoid phishing scams or fake cancellation pages.
2. Sign in using the exact email address you used when you first purchased or activated the trial
   • If you cannot remember your password, use the "Forgot Password" link before you attempt cancellation.
3. Navigate to the subscription or billing section once you are logged in
   • Look for labels like "My Subscription," "Billing Details," "Manage Plan," or "Cancel Subscription."
   • If you cannot find these sections in the app, use the web version instead, as many users report the mobile interface hides cancellation options.
4. Select the "Cancel" or "Stop Renewal" button
   • The system may prompt you with a retention offer or ask why you want to cancel. Answer honestly but briefly.
5. Confirm the cancellation on every screen until you see a final success message
   • Do not leave the page until you see explicit confirmation that your subscription has ended.
   • Take a full-page screenshot of this confirmation message.
6. Check your email immediately for a cancellation confirmation from Mytraits Ai
   • Save this email. If it does not arrive within 24 hours, escalate via email to support.

Cancel by email if the website cancellation fails

If the official cancellation page does not respond or shows an error, contact support directly in writing. Email leaves a paper trail that protects you if the company later claims you never asked to cancel.

1. Send an email to [email protected] with the subject line "Subscription cancellation request"
   • Include your full name, the email address linked to your account, and the date you started your subscription.
   • Write: "I hereby request immediate cancellation of my Mytraits Ai subscription effective today. Please confirm cancellation in writing within 24 hours."
2. Keep a copy of the email you send and note the exact date and time you sent it
3. Monitor your inbox for a cancellation confirmation response
   • If you do not hear back within 2 business days, send a follow-up email.
4. After receiving confirmation, wait 48 hours and check your bank statement to confirm that no new charge has posted
5. If a new charge appears after you have cancelled, escalate to your bank or credit card issuer immediately to dispute the charge

Pro tip: Use registered mail or a service like Gmail that time-stamps your message. This proves when you sent your cancellation request if a dispute later arises.

Cancel through your mobile app store if you subscribed there

If you purchased the Mytraits Ai subscription through Apple App Store or Google Play, you must cancel through those platforms, not through the Mytraits website. The app stores handle your billing, not Mytraits directly.

For Apple App Store (iOS):

1. Open the App Store app on your iPhone or iPad
2. Tap your profile picture in the top-right corner
3. Select "Subscriptions"
4. Find "Mytraits Ai" in the list and tap it
5. Tap "Cancel Subscription" and confirm
6. Take a screenshot of the cancellation confirmation

For Google Play (Android):

1. Open the Google Play app on your Android phone
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Select "Mytraits Ai" and tap "Cancel subscription"
6. Take a screenshot of the cancellation confirmation

What happens after you cancel Mytraits Ai

Cancellation does not happen instantly, and understanding the timeline protects you from unexpected charges.

Your access and billing after cancellation

Once you submit a cancellation request, your subscription ends on your next scheduled renewal date. This means if you cancel on a Tuesday and your renewal is scheduled for Thursday, you still have access until Thursday at midnight. No refund applies to that remaining time, and you cannot ask for a partial reimbursement for unused days.

After the final renewal date passes, your account access stops. Any data stored in your Mytraits profile may be deleted, though the company does not publish a clear data retention policy. Stopee recommends exporting or screenshotting your trait reports and insights before your access expires, just in case you need them later.

Pro tip: Mark the cancellation date in your calendar and set a phone reminder for the day before your final charge. This way, if a charge still appears, you catch it immediately and can dispute it with your bank.

How to verify that cancellation actually worked

Cancellation confirmation email is your only real proof that the company processed your request. If you do not receive one within 24 hours, that is a warning sign. Check both your inbox and spam folder, because confirmation emails sometimes get filtered incorrectly.

Wait until your scheduled renewal date has passed, then log back into your Mytraits account if you still can. Look for messaging that says "Your subscription has been cancelled" or "No active subscriptions." If you see this message, cancellation has worked. Take a screenshot as backup proof.

Most importantly, monitor your bank statement for 30 days after cancellation. If a charge appears after the final renewal date, contact your bank immediately to dispute the transaction. Stopee always advises keeping your cancellation confirmation email and screenshots for at least six months, because billing disputes can take time to resolve.

Refunds and chargebacks for Mytraits Ai

The company does not clearly publish a refund policy on its public-facing pages, which is a significant red flag.

When you can request a refund

You have the strongest case for a refund if the charges were unauthorized or if you cancelled within the trial period. If you started a 3-day trial and the system charged you the weekly subscription before the trial ended, that breach of contract entitles you to a refund under Malaysia's Consumer Protection Act 1999.

You also have grounds for a refund if the company failed to send clear cancellation confirmation after you requested it, and billing continued anyway. This is a failure to honour your cancellation request, and the charge is not legitimate.

Send a refund request email to [email protected] with the same detail and professionalism you used for your cancellation request. Include the specific charge amount, the date it posted, and your reason for requesting the refund. Give the company 7 days to respond.

Disputing charges through your bank

If Mytraits Ai refuses to refund or does not respond to your request within 7 days, escalate to your bank. Contact your credit card issuer or bank and ask to file a chargeback or dispute for the unauthorized or fraudulent charge. You will need to provide proof that you cancelled and that the charge should not have posted.

Warning: Do not wait too long to dispute a charge. Most banks allow disputes only within 60 to 90 days of the transaction. Act immediately if you discover an unexpected charge.

Stopee has helped thousands of consumers recover unauthorized charges by escalating to their banks when the original company refused to respond. Your bank has more leverage than you do, and they will take the dispute seriously if you provide clear evidence of your cancellation request.

Common mistakes that trap malaysian users

Cancellation mistakes happen to careful people, and one slip often costs you another month of charges.

Deleting the app is not the same as cancelling your subscription

This is the mistake Stopee sees most often. Users download the Mytraits Ai app, sign up for the trial, then delete the app from their phone when they lose interest. They assume the deletion stops the charges. It does not. The subscription continues to renew, and your bank keeps getting charged every week until you submit a formal cancellation request through the official channels we outlined above.

Cancelling your payment method does not cancel your subscription

Some users think that cancelling their credit card or closing their bank account will automatically stop Mytraits Ai charges. In reality, the company will often mark your account as past due and may escalate the debt to a collections agency. This damages your credit history and creates months of frustration. Always cancel the subscription itself, not just the payment method.

Assuming silence means cancellation worked

If you click "cancel" on the website and see no confirmation page, or if you send an email and hear nothing back, assume the cancellation did not process. The absence of a response does not equal confirmation. Many users think silence is fine, only to discover unexpected charges weeks later. Always wait for explicit written confirmation, and if you do not receive it, follow up within 48 hours.

Not documenting everything in writing

If you call a support number and speak to someone verbally, that conversation leaves no record. Always put your cancellation request in writing-via email, the official website cancellation form, or the app store platform. Written requests create evidence that protects you if a dispute arises later.

Your consumer rights under malaysia's consumer protection act 1999

You have legal protection against unfair subscription practices in Malaysia, and Mytraits Ai must respect these rights regardless of its United States headquarters.

Your right to clear information before you agree to charges

The Consumer Protection Act 1999 requires traders to provide clear, accurate information about the price, automatic renewal terms, and cancellation process before you agree to a contract. If Mytraits Ai did not make the weekly charge transparent at the point of purchase, or if the trial-to-paid conversion terms were hidden in small print, the company has breached this legal requirement.

This means you have grounds to claim that you never truly consented to the charges, and you can request a full refund of all amounts paid since the subscription began.

Your right to cancel without penalty

Subscription services must allow you to cancel easily and without unreasonable barriers. If Mytraits Ai deliberately hides the cancellation option or makes the process so confusing that you cannot find it, that also violates the Act. You can escalate this to the regulatory authority and argue that the company is using unfair contract terms to trap consumers.

Escalating a complaint to malaysian regulators

If Mytraits Ai refuses to honour your cancellation request or denies a legitimate refund, you can lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Visit their website at kpdnhep.gov.my and submit a complaint detailing your attempts to cancel and the company's refusal to respond.

You can also report the company to the Malaysian Communications and Multimedia Content Forum (CMMC) if you subscribed through a digital platform. Both agencies have the power to investigate and fine businesses that breach consumer protection laws.

Pro tip: Keep a written record of every date you attempted to contact support, every email you sent, and every response you received. This timeline is the foundation of any regulator complaint.

Pricing and billing comparison

Understanding what you are actually paying helps you decide whether cancellation is the right move or if you want to keep the subscription.

The weekly billing model makes Mytraits Ai one of the most expensive personality assessment tools on the market. For comparison, professional therapy or counselling in Malaysia costs between RM100 and RM300 per session, which delivers far more value than an automated AI assessment.

Step-by-step cancellation checklist

Use this checklist to ensure you complete every step correctly and leave no room for error.

1. Screenshot your account showing the current plan, next renewal date, and last billing amount
2. Search your email for all Mytraits-related receipts, confirmations, and billing notices
3. Check whether you subscribed through the Mytraits website, Apple App Store, or Google Play
4. Navigate to the appropriate cancellation method (website, app store, or email)
5. Submit your cancellation request and take a screenshot of the confirmation page
6. Check your email for a cancellation confirmation message within 24 hours
7. If no email arrives, send a follow-up email to [email protected] within 48 hours
8. Mark your calendar with the final renewal date and set a reminder one day before
9. After the renewal date passes, check your bank statement to confirm no new charge posted
10. Log back into your account and verify that your subscription shows as cancelled
11. If a charge appears after cancellation, contact your bank within 7 days to file a dispute
12. Save all emails, screenshots, and confirmation messages for at least six months

Where to find Mytraits Ai support and escalation contact details

The company operates from outside Malaysia, so your contact options are limited to digital channels.

Direct contact information

Mytraits Ai provides one email address for customer support: [email protected]. Response times are not guaranteed, and users report waiting several days for replies. The company also lists a United States phone number on its support pages, but calling from Malaysia incurs international charges and support staff may not be available outside US business hours.

The company is registered in the United States as Galaxy Line LLC at Sheridan, Wyoming. There is no Malaysian office, billing entity, or local support team. This absence of local presence means Malaysian users should expect slower support responsiveness and rely heavily on documented email communication.

When to escalate beyond Mytraits Ai

If Mytraits Ai does not respond to your cancellation or refund request within 7 days, escalate your complaint to:

• Your bank or credit card issuer: File a dispute or chargeback for unauthorized charges. This is your fastest path to recovering money.
• Ministry of Domestic Trade and Consumer Affairs (KPDNHEP): Lodge a formal complaint at kpdnhep.gov.my. Include all email correspondence and proof of your cancellation attempt.
• Malaysian Communications and Multimedia Content Forum (CMMC): If you subscribed through a digital platform, file a complaint with CMMC.

Stopee always recommends escalating early if the company ignores your requests. Regulatory bodies in Malaysia take these complaints seriously and have the authority to demand refunds and impose penalties on foreign companies that refuse to honour consumer protection laws.

Final thoughts and next steps

Cancelling Mytraits Ai is straightforward if you follow the process step-by-step and document every action in writing. The company operates on automatic renewal, which means your money keeps flowing out every week until you actively submit a cancellation request.

Your strongest position is to cancel as soon as you realise the service is not worth the RM81.88 weekly charge. Do not wait, because each day you delay costs you another potential renewal charge. Use the official cancellation page, confirm in writing, and verify that no new charge appears after your final renewal date.

If the company refuses to honour your cancellation or process a legitimate refund, you have legal protection under Malaysia's Consumer Protection Act 1999 and can escalate to KPDNHEP or your bank. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by combining persistence with clear documentation. Start your cancellation today, keep every email and screenshot, and follow this guide to the end.