Manage Netshort

How to cancel Netshort in malaysia without losing your money

What is Netshort and why malaysians are signing up

Netshort is a subscription-based streaming platform that specialises in short-form drama content, letting you watch bite-sized episodes on your phone or tablet. The service operates globally, with the parent company NETSTORY PTE. LTD. based in Singapore, and it has attracted thousands of Malaysian viewers who want quick entertainment fixes without committing to long series.

The platform uses an auto-renewal model by default, which means your subscription renews automatically on your billing date unless you manually turn it off. This is where many Malaysian users run into trouble: they sign up, enjoy the content for a few weeks, then suddenly notice a charge they didn't expect because they didn't realise the subscription was still active.

How much does Netshort cost in malaysia

Netshort displays pricing in US dollars, so you'll need to convert to Malaysian ringgit. Using the current exchange rate of approximately 1 USD to RM4.72, here's what you're likely paying:

Warning: There is no publicly advertised free trial, no minimum commitment period, and no 14-day cooling-off promise in the service terms. The moment you subscribe, charges can begin, and they'll continue unless you actively cancel at least 24 hours before your renewal date.

Who should cancel Netshort right now

You should cancel Netshort if you're no longer watching the content, if the auto-renewal charge surprises you each month, or if you've found a cheaper alternative. You should also cancel immediately if you subscribed by accident, if you signed up during a free trial that's about to convert to a paid plan, or if you're moving to a different streaming service.

The key thing to understand is that cancelling does not instantly delete your account. It simply stops the auto-renewal charge from happening on your next billing date. You'll retain access to your content until the current billing period ends, then the subscription goes dormant.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when dealing with digital services like Netshort, and Stopee believes you should know exactly what those protections are.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, traders (including Netshort's operator) must display the full price, including all fees and charges, before you complete your purchase. They must also provide you with clear, accurate information about auto-renewal terms, the cancellation method, and how to access customer support.

If Netshort fails to make any of this information prominent or easy to understand before you pay, you have grounds to dispute the charge. Additionally, if you discover that the cancellation method is deliberately hidden, obscured, or made deliberately difficult to find, the Consumer Protection Act 1999 gives you the right to lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP).

Escalation and dispute rights

If Netshort refuses to cancel your subscription or disputes a refund claim, you can escalate the matter to KPDNHEP's Consumer Protection Division or file a complaint at the Federation of Malaysian Consumers Associations (FOMCA). Stopee always recommends documenting every email, screenshot, and transaction before escalating, because authorities need clear evidence of the problem.

You also have the right to request a chargeback from your bank or card issuer if Netshort continues charging you after you've cancelled. Most Malaysian banks respond to chargebacks within 30 to 60 days.

How to cancel Netshort step by step

The cancellation method depends on where you originally subscribed: on the Netshort website, through Apple's App Store, or via Google Play.

Cancel directly on the Netshort website

If you signed up on netshort.com using your email and payment card, follow these steps to turn off auto-renewal:

1. Open the Netshort website on your browser and log in with your email address and password.
   • If you've forgotten your password, click "Forgot password" and follow the email link to reset it.
2. Navigate to your account settings. Look for a link labelled "Account," "My Profile," "Settings," or "Preferences" - usually located in the top-right corner of the page or in a menu.
   • Once inside Account settings, look for a subsection called "Subscription," "Billing," "Membership," or "VIP."
3. Find the auto-renewal toggle or switch. You're looking for text like "Auto-renewal is on" or an on/off toggle next to a renewal date.
   • Read the renewal date carefully to confirm when your next charge is due.
4. Click or tap the toggle to turn off auto-renewal. Most services will show a confirmation message saying something like "Auto-renewal has been turned off" or "You will not be charged after [date]."
   • Pro tip: Take a screenshot of this confirmation message immediately. Save it to your phone or email it to yourself as proof of cancellation.
5. Confirm that the toggle now shows "off" or "disabled."
   • Refresh the page after a few seconds to verify the change has saved.
6. If you see a prompt asking you to provide a reason for cancellation or offering you a discounted renewal, you can skip this step or select "I no longer need this service." Do not click any buttons offering discounts or trial extensions unless you genuinely want to stay subscribed.
   • Warning: Discount offers are a dark pattern designed to make you re-subscribe. Click "Cancel" or "Continue cancelling" instead.

If the toggle doesn't appear: Email [email protected] immediately with your account email, plan name (Weekly/Monthly/Yearly), the date of your last charge, and the exact amount charged. Write "Please cancel my auto-renewal effective immediately and send confirmation by email." Stopee advises keeping this email in your records.

Cancel on iPhone or iPad through apple's app store

If you subscribed through the Netshort app on your Apple device, you must cancel through the App Store, not inside the Netshort app itself. Apple handles all billing for in-app subscriptions on iOS:

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Netshort app - this is a common mistake that wastes time.
2. Tap your name at the very top of the Settings menu.
   • This opens your Apple ID profile menu.
3. Tap "Subscriptions."
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find "Netshort" in the list and tap on it.
   • The screen will show your plan type (Weekly/Monthly/Yearly) and your next renewal date.
5. Tap "Cancel Subscription" or "Manage Subscription."
   • If you see "Cancel Subscription," tap it immediately and confirm.
   • If you see "Manage Subscription," look for a "Cancel" option on the next screen.
6. When prompted, confirm that you want to cancel.
   • Apple may offer you a discount or show you why Netshort thinks you should stay. Ignore these and continue cancelling.
7. Take a screenshot showing "Subscription Cancelled" or "Netshort cancelled" to confirm the action completed.
   • Pro tip: Apple sends a confirmation email to your Apple ID email address within a few minutes. Check your inbox and spam folder for this email as additional proof.

Warning: Cancelling the app from your home screen does NOT cancel the subscription. You must follow these steps inside Settings.

Cancel on android through google play

If you subscribed via the Netshort app on an Android phone or tablet, Google Play manages your billing, and you cancel there:

1. Open the Google Play app on your Android device.
   • Look for the Play Store icon, usually on your home screen or app drawer.
2. Tap your profile icon in the top-right corner (usually your initial or a circular photo).
   • A menu will appear.
3. Tap "Manage subscriptions" or "Payments and subscriptions" > "Manage subscriptions."
   • You'll see all active subscriptions on your Google account.
4. Find "Netshort" and tap on it.
   • The screen shows your plan, price, and next renewal date.
5. Tap "Cancel subscription."
   • Google Play will ask why you're cancelling and may show retention offers.
6. Select any reason (or skip) and confirm the cancellation.
   • The subscription status will immediately change to "Cancelled" with a date showing when access ends.
7. Screenshot the "Cancelled" status for your records.
   • Pro tip: Google also sends a cancellation confirmation email. Save this for reference.

Refunds and what to do if you're charged after cancelling

Stopee knows that refund policies vary, and it's essential you understand exactly what you're entitled to.

Can you get a refund after cancelling

In most cases, no. When you cancel a subscription, you keep access to Netshort until the end of your current billing cycle. You will not receive a refund for the unused portion of that cycle. This is standard across nearly all streaming services, and Netshort follows this model.

However, you have a strong refund claim if any of these apply:

• You cancelled within 24 hours of subscribing and were charged before you could cancel.
• You were charged after you successfully cancelled (duplicate charge or continued billing).
• Netshort's cancellation method was deliberately hidden or made impossible to find.
• The auto-renewal terms were not clearly disclosed before you paid.

In any of these cases, contact your bank or credit card issuer and request a chargeback or dispute. Provide them with screenshots of your cancellation confirmation and evidence of the unexpected charge. Most Malaysian banks respond within 30 to 60 days.

What to do if Netshort keeps charging you

If you successfully cancelled but Netshort continues charging you, take these steps immediately:

1. Log in to your Netshort account and confirm that auto-renewal is still turned off.
   • Screenshot the current status and save the date and time.
2. Check your bank statement or credit card statement and note every unexpected charge with its date and amount.
   • Export or screenshot the statement section showing the charges.
3. Email [email protected] with the subject line "Continued charges after cancellation - refund request."
   • Include: your account email, the date you cancelled, proof of cancellation (screenshots), and a list of all charges after cancellation with dates and amounts.
   • Write clearly: "I cancelled my subscription on [date]. Please explain why I was charged on [dates] and issue a refund immediately."
4. Wait 7 to 10 days for a response. If Netshort does not respond or refuses to refund, escalate to your bank.
   • Call your bank's dispute team and provide all email correspondence and screenshots.
   • File a chargeback or dispute claim. Your bank will contact Netshort directly.
5. If the bank decides in your favour, the funds will be returned to your account within 30 to 60 days.
   • Keep all documentation (emails, bank statements, screenshots) for at least 12 months in case Netshort disputes the chargeback.

Pro tip: If you used a credit card to subscribe, chargebacks are your strongest tool. Credit card companies take disputes very seriously and often side with the consumer when the evidence is clear.

Common mistakes people make when cancelling Netshort

We understand the frustration of feeling tricked by a subscription you thought you'd already cancelled. Here are the pitfalls Stopee sees most often:

Mistakes that cost you money

• Deleting the app instead of cancelling the subscription. Uninstalling Netshort from your phone does nothing to stop the charge. The subscription is managed separately by Apple, Google, or Netshort's billing system. You must cancel through the account settings or store app as described above.
• Cancelling on the wrong platform. If you subscribed on the App Store, cancelling on Google Play won't work. Each platform has its own separate subscription. If you're unsure, check your bank statement to see which company charged you (Apple, Google, or Netshort directly).
• Cancelling fewer than 24 hours before renewal. Netshort requires cancellation at least 24 hours in advance. If you cancel 2 hours before your renewal date, you'll still be charged. Note your exact renewal time and cancel well in advance.
• Confusing cancellation with account deletion. Cancelling your subscription does not delete your account or your viewing history. It simply stops future charges. Your account will remain dormant unless you manually request deletion.
• Not keeping proof of cancellation. If Netshort charges you again and claims you never cancelled, a screenshot of the "Auto-renewal off" confirmation is your only proof. Without it, your bank may not uphold your dispute.
• Ignoring retention offers. When you try to cancel, Netshort or Apple/Google may offer you a discount (50% off next month, free week, etc.). Clicking these buttons re-enables your subscription. Click "Cancel" or "Continue cancelling" instead, no matter what discount is shown.

What happens after you cancel Netshort

Cancelling can feel uncertain, so let's walk through exactly what occurs next, because you deserve clarity.

Your access and what you keep

After you cancel, you retain full access to Netshort until the end of your current billing cycle. If your next renewal date is 15 March, you can watch all content until 14 March at 11:59 PM (or whenever Netshort's system defines end of day). Starting 15 March, your access ends and you cannot log in or stream.

You do not lose your viewing history, watchlist, or account profile. If you decide to resubscribe later, your account remains intact and ready to use.

Checking your status and confirming no future charges

After cancelling, verify your status:

1. Wait 3 to 5 days and log back into your Netshort account (web or app).
   • Check the subscription page again to confirm auto-renewal still shows "off" or "cancelled."
2. Check your email for any confirmation message from Netshort, Apple, or Google.
   • These confirm the cancellation is processed.
3. Monitor your bank statement for the next 7 days.
   • If no charge appears by your old renewal date, cancellation is successful.
4. If a charge does appear, follow the "Charged after cancelling" steps in the refunds section above.
   • Pro tip: Set a calendar reminder for one day after your old renewal date. This reminds you to check that no unexpected charge occurred.

Pricing comparison and whether Netshort is worth keeping

Before you cancel, Stopee wants you to know whether Netshort offers genuine value compared to other streaming services in Malaysia.

Netshort versus other short-form streaming services

Netshort is the most expensive option if you're specifically hunting for short dramas. Viki and WeTV both offer broader drama content at a lower price point. If you're paying RM 47.10 per month, you should genuinely be watching multiple episodes per week. If you're watching one or two episodes and then forgetting about it, Stopee suggests cancelling and trying a lower-cost alternative like Viki or WeTV first.

Practical cancellation checklist for malaysian users

Use this checklist to ensure nothing goes wrong when you cancel:

Customer reviews and real cancellation experiences

Malaysian users on app stores and social media report consistent themes: Netshort has good content, but cancellation is unclear and some people have experienced unexpected charges after cancelling. The 4.5-star rating reflects strong content quality but frustration with billing transparency.

Common comments include "I cancelled but kept getting charged" and "The cancel button is hidden in settings." Stopee has reviewed these complaints, and they align with the step-by-step instructions above. The cancellation process works-it's just not obvious until you know where to look.

Contact netshort's support and escalation address

If you need to escalate beyond automated settings, use these contact methods:

Netshort customer support

• Email: [email protected]
• Help centre: netshort-us.com/help (general support; Malaysia-specific contact not listed)
• Parent company address: NETSTORY PTE. LTD., Singapore (no Malaysia office publicly listed)

Malaysian consumer protection escalation

If Netshort ignores your cancellation request or refuses a refund, file a complaint with:

• Ministry of Domestic Trade and Cost of Living (KPDNHEP): Online complaint portal at kpdnhep.gov.my or call 1-300-888-999
• Federation of Malaysian Consumers Associations (FOMCA): Complaints to [email protected] or visit fomca.org.my
• Bank or credit card issuer: File a chargeback directly if Netshort continues charging after cancellation

Stopee has guided thousands of Malaysian consumers through exactly this process, and the evidence you collect (screenshots, emails, bank statements) makes the difference between a quick resolution and a lengthy dispute.

Final summary: cancel Netshort safely and keep your money

Cancelling Netshort is straightforward once you know the right path. You turn off auto-renewal at least 24 hours before your renewal date, take a screenshot as proof, and verify the next day that no charge appears. If you subscribed on the App Store or Google Play, you cancel through those platforms, not inside Netshort itself. If you're charged after cancelling, your bank will help you recover the money with the proof you've collected.

Your consumer rights under Malaysia's Consumer Protection Act 1999 protect you if Netshort hides the cancellation method or fails to disclose auto-renewal terms clearly. And if Netshort ignores your dispute, KPDNHEP and FOMCA exist specifically to hold companies accountable on your behalf.

The bottom line: cancellation is your right, and it's easier than you think once you follow the steps above. Stopee has helped thousands of consumers cancel unwanted subscriptions just like this, recover unexpected charges, and take back control of their digital spending. Whether you're cancelling today or reconsidering whether to keep Netshort, remember that you have the power-not the subscription service. Visit Stopee.com to explore other cancellation guides or contact us if you hit any roadblocks.