Manage Peoplesearch

How to cancel Peoplesearch and stop repeat charges to your card

What Peoplesearch is and how it charges you

Peoplesearch is a people lookup and background check service that operates on recurring monthly billing. When you sign up, you gain access to unlimited searches, reverse phone lookups, background reports, and daily data updates, but your card gets charged automatically every billing cycle unless you cancel first.

How the service works in malaysia

Peoplesearch sells two main subscription tiers. The Reverse Phone Lookup plan costs RM22.44 per month, while the People Search Membership plan costs RM105.00 per month. Both renew automatically on your billing date until you actively cancel. The company charges your card in Malaysian Ringgit (RM) and processes cancellations through email support at [email protected] and phone support at 1-206-973-5141.

The key issue many Malaysian users face is that Peoplesearch does not offer a self-service cancellation button in your account dashboard. You must contact customer support directly, which means your cancellation request relies on email or phone communication. This creates delays and confusion, especially if you do not receive written confirmation quickly.

What you actually pay for

You are not paying for a single report or search. You are paying for access during one full billing month. When that month ends, Peoplesearch automatically charges your card again unless you have submitted a cancellation request and received confirmation. This automatic renewal is the trap that catches most users-especially those who sign up for a "trial" or low-cost first month and forget to cancel before the second charge.

At Stopee, we have helped thousands of Malaysian consumers recognize that auto-renewal traps are designed to be easy to join and hard to leave. Understanding this model is your first step toward taking control of your subscription.

Your consumer rights under malaysian law

Protection under the consumer protection act 1999

Malaysia's Consumer Protection Act 1999 protects you from unfair contract terms and misleading claims. If Peoplesearch charged you without clear prior consent, buried cancellation instructions, or failed to deliver the promised service, you have legal grounds to dispute the charge with your bank.

The Act specifically covers "unfair contract terms" that place the consumer at a significant disadvantage. Auto-renewal subscriptions that lack clear cancellation instructions or bury the unsubscribe link on a hard-to-find page may violate this principle. You can file a complaint with the Federation of Malaysian Consumers Associations (FOMCA) if Peoplesearch refuses to refund disputed charges.

Your right to a refund

If you cancelled Peoplesearch and were still charged, you have the right to request a refund. Contact your credit card issuer or bank within 30 days of the charge and dispute it as an unauthorized transaction. Most banks in Malaysia will reverse the charge while they investigate. Provide your cancellation confirmation email (if you have one) as evidence that you cancelled before the charge date.

Stopee recommends keeping every receipt, confirmation email, and bank statement showing each charge. This documentation becomes your proof if you need to escalate a dispute to your bank or to FOMCA.

Pricing and billing timeline

Monthly subscription costs

When you get charged

Peoplesearch charges your card on the same day each month. Your first charge may be lower if you start mid-cycle, but subsequent charges will always be the full monthly amount. For example, if you sign up on the 15th, you might pay a prorated amount that month, then full price (RM22.44 or RM105.00) on the 15th of each following month.

The most critical deadline is your next billing date. If you cancel before that date passes, you will not be charged. If you cancel after the charge has already processed, you must request a refund separately. Stopee always recommends cancelling at least 48 hours before your billing date to avoid a charge.

How to cancel Peoplesearch step by step

Before you cancel: what to gather

Taking 5 minutes to collect the right information now will make your cancellation request clear and fast. Peoplesearch support needs to identify your account quickly, or your request may get lost.

1. Log into your Peoplesearch account and screenshot your profile page and current plan details.
   • Note your subscription ID if it appears on the page.
   • Write down the exact plan name (Reverse Phone Lookup or People Search Membership).
   • Record the next billing date.
2. Search your email inbox for your original receipt and every renewal confirmation email.
   • Save these emails to a folder or print them.
   • Note the last four digits of the card charged (if shown).
   • Record the exact charge amount in RM.
3. Download any reports or search results you want to keep.
   • Peoplesearch does not clearly state whether you keep access to saved searches after cancellation.
   • Take screenshots or PDF copies of anything you may need later.
4. Check your bank or credit card statement and copy the exact transaction dates and amounts.
   • This becomes your proof if you need to dispute a charge.

Cancel via email

The official cancellation route is through Peoplesearch customer support by email. This is the only method Peoplesearch publicly advertises for Malaysian users.

1. Open your email client and create a new message to [email protected].
2. In the subject line, write "Subscription cancellation request" (or similar clear language).
   • Do not use vague subjects like "Help" or "Question"-support teams filter by keyword.
3. In the email body, include all of the following information:
   • Your full name as it appears on the account.
   • The email address you use to log in.
   • Your subscription ID (if you found one).
   • The exact plan name and monthly cost (e.g., "People Search Membership, RM105.00/month").
   • The last four digits of the card on file.
   • Your next billing date.
   • A clear request: "I would like to cancel my subscription effective immediately and request written confirmation of cancellation."
4. Send the email and wait for a reply.
   • Pro tip: Peoplesearch claims 24/7 support availability, but email responses typically take 24-48 hours during business days. If you do not hear back within 3 business days, send a follow-up email.
5. When support replies, save that entire email thread as your proof of cancellation.
   • Do not delete it. Store it safely and take a screenshot.
   • Check your account login a few days later to confirm the subscription no longer appears active.

Cancel via phone

If you prefer to speak with someone directly, you can call Peoplesearch support at 1-206-973-5141. This is a US-based number, so you will incur international calling charges from Malaysia unless you use VoIP or a calling app.

1. Call 1-206-973-5141 during business hours (support claims 24/7, but response times vary).
   • Have your account details written in front of you (email, last charge amount, billing date).
2. Explain to the representative that you want to cancel your subscription immediately.
3. Provide your account details when asked (email, plan name, last four digits of card, next billing date).
4. Ask the representative to confirm the cancellation date and whether you will receive a confirmation email.
   • Warning: Do not hang up until they confirm in writing that an email is coming. Get a reference number if possible.
5. Wait for the confirmation email after you hang up.
   • If you do not receive it within 2 hours, follow up with an email to [email protected] referencing the call and reference number.

After you cancel: what to expect

Timeline and next steps

Cancellation can feel uncertain, especially when you depend on email confirmation and cannot see a real-time change in your account dashboard. Here is what normally happens after you submit your cancellation request.

Within 24-48 hours, support should send you a confirmation email stating that your subscription is cancelled. This is the document you must save. Your account may still appear "active" for a few days in the system, but your card will not be charged on the next billing date. Some users report that access to their reports disappears immediately after cancellation, while others retain access through the end of the current billing cycle. Stopee recommends downloading or screenshotting anything important before you submit your cancellation request.

Check your bank statement on or after your next scheduled billing date. You should see no charge. If a charge appears, immediately escalate to your bank with your cancellation confirmation email as proof of the cancellation request.

Refunds for charges after cancellation

If you cancelled but were still charged, you are entitled to a refund. Contact Peoplesearch support with your cancellation email and the charge date, and request a refund. If support refuses, escalate to your bank and dispute the transaction as unauthorized.

Malaysian banks typically reverse charges within 5-10 business days once a dispute is filed. Keep your cancellation confirmation and the charge receipt together as your supporting evidence.

Common mistakes that delay cancellation

What stops you from cancelling successfully

Cancelling should be simple, but small errors can cause delays or failed cancellations. We have seen countless Malaysian users struggle because they did not follow the official channel or did not collect the right account details upfront.

The most common mistake is trying to cancel by logging out and deleting the app, or changing your password, or stopping credit card payments. None of these actions cancel your subscription. Peoplesearch will continue to chase your card issuer for payment, and your account remains open. You must contact support directly and receive written confirmation.

Another trap is cancelling too late. Many users wait until after their next billing date to submit the cancellation request, which means they have already been charged for a full month they did not use. Stopee reminds you to cancel at least 2-3 days before your billing date to avoid surprise charges.

A third mistake is not saving the confirmation email. If support cancels your account but you have no proof, and then a charge appears, you have no documentation to show your bank. Always screenshot the cancellation confirmation and store it somewhere you can find it quickly (email folder, cloud storage, or printed copy).

Refund options and disputes

Getting your money back

If you were charged after cancellation or did not receive the service you paid for, you can request a refund directly from Peoplesearch or dispute the charge through your bank.

Request directly from Peoplesearch: Email [email protected] with your cancellation confirmation and the charge you want refunded. Explain clearly: "I cancelled my subscription on [date], but my card was charged on [date]. I request a refund of RM[amount]." Some companies respond within 5-7 days. If they refuse or do not reply within 10 days, move to your bank.

Dispute through your bank: Contact your credit card issuer or bank and request a "chargeback" or charge dispute. Provide your cancellation email as evidence that you cancelled before the charge date. Your bank will reverse the charge while they investigate. This process takes 5-10 business days on average.

Stopee recommends trying the direct refund request first because it is faster. If support refuses to refund, then escalate to your bank immediately.

Checklist: cancel Peoplesearch safely

Step-by-step checklist before and after cancellation

Use this checklist to ensure you cancel correctly and have full documentation.

• Take a screenshot of your account page and active subscription plan.
• Find and save your original receipt email and last charge confirmation.
• Write down your subscription ID, plan name, next billing date, and last four card digits.
• Download or screenshot any saved searches or reports you want to keep.
• Send a cancellation email to [email protected] with all required details.
• Note the date and time you sent the cancellation email.
• Wait for confirmation email from Peoplesearch support (24-48 hours).
• Screenshot and save the cancellation confirmation email permanently.
• Check your bank account on your next scheduled billing date-no charge should appear.
• If a charge appears, contact your bank with the cancellation email as proof.
• File a dispute or chargeback if needed within 30 days of the unauthorized charge.

When to escalate: consumer complaints in malaysia

What to do if Peoplesearch refuses to cancel or refund

Most cancellations go smoothly once you contact support, but occasionally Peoplesearch may refuse to refund, ignore your requests, or charge you again after cancellation. If this happens, you have options under Malaysian consumer law.

First, keep sending emails to [email protected]. Make each email a new thread with clear subject lines: "Cancellation confirmation request (follow-up)", "Refund request", or "Complaint: unauthorized charge". Copy yourself on each email and keep detailed records of every date and response.

If support does not respond within 10 business days, escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA). You can file a formal complaint online at fomca.org.my or contact them at their Kuala Lumpur office. Provide all your email evidence, bank statements, and cancellation attempts. FOMCA can investigate and may compel Peoplesearch to refund you.

You can also contact Bank Negara Malaysia (BNM), the central bank regulator, if your credit card issuer or bank does not handle your chargeback fairly. Stopee advises documenting every step so you have a complete record if you need to escalate to a regulatory body.

Contact information and support address

How to reach Peoplesearch and where to send complaints

For cancellation and account support, use these official channels:

Email: [email protected]
Phone: 1-206-973-5141 (US-based number; international charges apply from Malaysia)
Operating hours: Stated as 24/7, but email response times typically 24-48 hours during business days

Malaysian office address (linked to PeopleSearch parent company):
Suite 2A-22-1, Block 2A Plaza Sentral
Jalan Stesen Sentral 5
Kuala Lumpur Sentral
50470 Kuala Lumpur
Malaysia

If you need to file a consumer complaint in Malaysia, contact:

Federation of Malaysian Consumers Associations (FOMCA)
Website: fomca.org.my
Phone: +603-7726-2222
Address: 23-2, Jalan Medan Tuanku 1, 50300 Kuala Lumpur

Bank Negara Malaysia (BNM) - Financial Services
Website: bnm.gov.my
Phone: +603-2698-8044

Summary and next steps

Cancelling Peoplesearch requires you to email or call customer support directly-there is no one-click cancellation button. Gather your account details first, send a clear cancellation request to [email protected], and save the confirmation email. Cancel at least 2-3 days before your next billing date to avoid a surprise charge.

If you are charged after cancellation or support refuses to refund, dispute the charge through your bank or file a complaint with FOMCA. Malaysian consumer law protects you from unfair auto-renewal traps, and you have the right to escalate beyond the company.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you need a refund now or want to prevent future charges, follow the steps in this guide, keep your documentation organized, and do not hesitate to escalate if support ignores you. Your money matters, and you have the legal right to cancel whenever you choose. Stopee empowers you to take control of your subscriptions today.