Manage Project Broadcast

How to cancel Project Broadcast and reclaim your business line in malaysia

What Project Broadcast is and why you might cancel

Project Broadcast is a subscription-based SaaS platform built for network marketers, direct sellers, and business owners who need to manage customer contacts, send automated text campaigns, and operate a dedicated business phone line with voicemail and call logs. The service operates on a credit-based model, where you purchase either 500 monthly credits on the Starter plan, 1,000 monthly credits on the Business plan, or higher allocations on the Professional tier.

If you are cancelling Project Broadcast, you are not alone. Many Malaysian users find that the messaging platform does not integrate well with local payment methods, support is slow because there is no dedicated Malaysian support line, or the credit rollover system does not match your actual usage. At Stopee, we hear from users who feel stuck in auto-renewal cycles, so we have created this guide to help you exit cleanly and on your own terms.

Main features and what they cost you

Project Broadcast charges based on a monthly subscription model with credits that roll over if unused. You pay upfront each month for your plan tier, and the platform lets you send texts, manage leads, and keep a business number active with integrated voicemail and call logging on paid tiers.

The catch is simple: once you cancel, your provisioned business phone number gets unprovisioned after 14 days, and any unused credits disappear. That means if you have 300 credits left after your final month, you lose them. No refund on credits. No option to transfer them. This is a critical detail that many users miss until they try to cancel.

Why cancellation gets messy in malaysia

Project Broadcast does not publish a Malaysian customer support line, live chat is not available in your timezone, and all billing appears in USD rather than MYR. Email support at [email protected] is your main channel, and response times can stretch to 3-5 business days during a critical cancellation window.

Local friction matters. Without a Malaysian payment gateway option, you may have charged foreign exchange fees on your card each month. Without local support hours, you risk missing your cancellation window if you need urgent help. Stopee exists to guide you through exactly these gaps, so you do not waste time chasing replies when you should be getting out cleanly.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you in subscription cancellations, and you should know your position before you act.

What the law says about cancellations and refunds

Under the Consumer Protection Act 1999, you have the right to cancel a service contract within 14 days of purchase if you are a consumer (not a business). However, Project Broadcast operates under a rolling monthly model, so your 14-day window applies to your first subscription only, not to every renewal.

If Project Broadcast failed to disclose material terms like auto-renewal, credit forfeiture, or the 14-day phone number suspension, you may have grounds to dispute a charge. The law also says that if you paid but received no service or a materially different service, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP).

What to do if Project Broadcast refuses to cancel or refund

If the company does not honor your cancellation request within 7 days, or if they bill you after you cancelled, you have the right to file a complaint with KPDNKP. Keep every email, screenshot, and cancellation confirmation. You will need them if you escalate.

Stopee recommends always sending your cancellation via email with read receipt or a tracked method so you have proof of submission. A formal cancellation email to [email protected] should include your account email, the exact date you want the cancellation effective, and a request for written confirmation.

Pricing breakdown and what you are paying each month

Understanding your current Project Broadcast charges helps you decide if cancellation is the right move and what refund you should expect.

All prices are billed monthly and renew automatically. You will not see a refund for unused credits after cancellation. The MYR estimates assume a 4.65 exchange rate and may fluctuate. Stopee encourages you to check your actual invoices in your Project Broadcast account dashboard to see exactly what you have been charged in MYR over the past 3-6 months.

How to cancel Project Broadcast step by step

Cancelling Project Broadcast takes less than 10 minutes if you follow the correct path, but many users fail because they stop at the plan-change screen instead of continuing to full cancellation.

Before you cancel: essential preparation

First, log into your Project Broadcast account and take note of your next billing date. Screenshot your active plan page, your account email, and your current subscription tier. Export any contact lists, message templates, or campaign records you need because you will lose access 14 days after cancellation.

Warning: If you use your Project Broadcast business phone number actively for customer callbacks or voicemail, that number will no longer work 14 days after cancellation. Plan ahead so customers do not reach a dead line.

Pro tip: Request a forwarding number from your mobile provider now so you can redirect calls before the Project Broadcast line dies. This takes 2-3 days, so do not wait until day 13.

The exact cancellation path inside your account

Follow these steps in order to reach the full cancellation option, not just the plan-change screen.

1. Go to app.projectbroadcast.com and log in with your email and password
   • If you have two-factor authentication (2FA) enabled, approve the login on your linked device
   • If you have lost access to your 2FA device, email [email protected] immediately with your account email and a request to reset it
2. Look for your user initials or avatar in the bottom left corner of the dashboard and click it
   • If you do not see it, look for a menu icon (three horizontal lines) at the top left and select "Account Settings"
3. From the dropdown menu, select "Subscription"
   • This opens your current plan and billing details
4. Click "Change or Cancel Subscription"
   • Do not click "Upgrade Plan" or "Downgrade Plan"-those options keep you enrolled
   • Only "Cancel Subscription" will end your service
5. Select the reason for cancellation from the dropdown (this is optional but helps Stopee and others understand common pain points)
   • Common reasons include "Service does not meet my needs", "Too expensive", or "Found a better alternative"
6. Review the cancellation summary showing your final billing date and credit forfeiture notice
   • This is your last chance to change your mind or export data
7. Click "Confirm Cancellation" and wait for a confirmation email
   • The email should arrive within 5 minutes; if not, check your spam folder
8. Reply to the confirmation email with a screenshot of this page for your records
   • This creates a paper trail if Project Broadcast bills you again by mistake

Alternative: email cancellation if the portal does not work

If you cannot access the app.projectbroadcast.com portal or you get an error, send a formal email cancellation directly to [email protected].

1. Write a clear subject line: "Cancellation Request - [Your Account Email]"
2. Include your account email, full name, and account creation date in the body
3. State the exact date you want the cancellation effective (e.g., "Please cancel my account effective immediately" or "Please cancel after my current billing cycle ends on [date]")
   • Immediate cancellation means you lose access today and will not be billed again
   • End-of-cycle cancellation means you keep access until your next billing date, then it ends
4. Request a written confirmation of cancellation by email
5. Send with read receipt or use a tracked email service so you have proof Project Broadcast received it
6. Keep a copy of your sent email and the confirmation you receive

Warning: Email support can take 3-5 business days to respond, so send this at least 7 days before your next billing date if you want to avoid another charge.

What happens after you cancel Project Broadcast

Cancellation is only half the journey. You need to know what happens next and what to watch for so you do not get charged or lose critical business data.

Your phone number and data after cancellation

Your Project Broadcast phone number remains active for 14 days after cancellation, then it is deprovisioned and released back into the carrier pool. If someone calls that number after day 14, they will hear a "number no longer in service" message.

Any unused credits expire and are not refunded. If you had 250 credits remaining and never used them, they are gone. Project Broadcast does not roll them forward to a new account, and there is no exception process to recover them.

Your contact lists, message history, and campaign templates remain in your account read-only for 90 days. You can log in and view them, but you cannot send new messages. After 90 days, the entire account is soft-deleted and archived.

Billing after cancellation

Once you cancel, Project Broadcast should not bill you again. Monitor your credit card or payment method for at least 30 days to make sure no renewal charge appears.

If you see a charge after cancellation, contact your bank or card issuer immediately and dispute it as an unauthorized recurring charge. Then email [email protected] with your cancellation confirmation and the dispute reference number.

Pro tip: Set a phone calendar reminder for 35 days after cancellation. Check your statement that day to confirm no surprise charge came through. This simple habit saves you weeks of back-and-forth if something goes wrong.

Refund policy and what money you can recover

Project Broadcast's refund policy is strict and tied to your billing cycle timing.

Stopee's data shows that most refund claims succeed only when you cancel within the first 14 days of your initial subscription. After that, Project Broadcast treats your payment as non-refundable for the current cycle. However, if the company failed to disclose material cancellation terms or auto-renewal, you have a stronger refund argument under Malaysian consumer law.

Common mistakes that trap you in Project Broadcast

Most users who fail to cancel cleanly make one of these mistakes, and catching them now saves you months of unwanted charges.

Mistake 1: clicking "change plan" instead of "cancel subscription"

The Project Broadcast account menu is confusing on purpose. Downgrading to the Starter plan or switching to Pay As You Go does not cancel your subscription-it just lowers your commitment. You stay enrolled, auto-renewal stays active, and you keep getting billed. Always click "Cancel Subscription", not "Change Plan".

Mistake 2: assuming email support will cancel you automatically

Many users send one email saying "I want to cancel" and never follow up. Email support can take 5-7 days, and if you do not follow up, your billing date passes, and another month charges through. Always send a cancellation email 10 days before your billing date, request written confirmation, and check your account 48 hours later to confirm the cancellation took effect.

Mistake 3: losing your cancellation proof

If Project Broadcast charges you again and you cannot prove you cancelled, disputing the charge with your bank takes longer and often fails. Screenshot every cancellation confirmation, save all emails, and forward the confirmation to yourself with a note of the cancellation date. Stopee recommends keeping this proof for 6 months.

Mistake 4: not exporting data before the 14-day window closes

You have exactly 14 days after cancellation to download your contact lists and message history. After day 14, your phone number dies and your account becomes read-only. If you wait until day 15 to export, you get nothing. Do this on day 1 after cancellation.

Mistake 5: forgetting your business number still works for 14 days

Many users cancel and immediately tell customers the number is dead. It is not-it works for another two weeks. Use those 14 days to redirect calls to your personal line or a new business number so customers do not reach a dead line on day 15.

Cancellation checklist for Project Broadcast

Use this checklist to make sure you cancel completely and do not miss a critical step.

• [ ] Log in to app.projectbroadcast.com and confirm your next billing date
• [ ] Take a screenshot of your current plan, account email, and active subscription tier
• [ ] Export all contact lists, message templates, and campaign records to CSV or spreadsheet
• [ ] If using the business phone number for customer callbacks, arrange a forwarding number or inform customers of the change
• [ ] Click Account > Subscription > Change or Cancel Subscription and select Cancel Subscription (not Change Plan)
• [ ] Review the cancellation summary for your final billing date and credit forfeiture notice
• [ ] Click Confirm Cancellation
• [ ] Wait for a confirmation email (check spam folder if it does not arrive within 5 minutes)
• [ ] Forward the confirmation email to your personal email with today's date in the subject line
• [ ] Set a reminder to check your bank statement 5 days before and 5 days after your old billing date to confirm no charge appears
• [ ] Set a reminder for day 14 after cancellation to retrieve any final data before your account becomes read-only
• [ ] If a charge appears after cancellation, immediately dispute it with your bank and email [email protected] with your cancellation proof

When to escalate to the malaysian regulator

If Project Broadcast refuses to honor your cancellation or continues billing you after you cancelled, you have the right to file a formal complaint.

Contact the ministry of domestic trade and consumer affairs (KPDNKP)

KPDNKP is Malaysia's consumer protection authority and handles disputes between consumers and service providers. You can file a complaint online or by phone if Project Broadcast refuses a refund or does not stop charging you.

Pro tip: Before escalating to KPDNKP, gather all evidence: your original invoice, proof of cancellation, email confirmations, screenshots of your account, and a detailed timeline of events. KPDNKP will ask for all of this, so having it ready speeds up your case.

Disputing the charge with your bank

If Project Broadcast bills you after cancellation, file a dispute with your bank as an unauthorized or fraudulent charge. Provide your cancellation proof, and your bank will reverse the charge within 14-30 days while they investigate. This is often faster than waiting for Project Broadcast's support team to respond.

Comparing alternatives if you stay in the market

If you still need a business texting or lead management platform after leaving Project Broadcast, these are some locally-supported options.

Before you commit to any alternative, test it on Pay As You Go or a free trial for 30 days. Stopee's experience shows that many business texting platforms promise features they do not deliver, so a trial period saves you another cancellation headache.

Final steps and how stopee can help you stay cancellation-safe

Cancelling Project Broadcast does not have to be painful if you follow the steps in this guide and keep your proof organized. The biggest risk is that you forget to confirm the cancellation or you do not check your bank statement after the billing date, and another charge slips through.

Stopee has helped thousands of Malaysian consumers cancel SaaS subscriptions, avoid surprise charges, and recover refunds under local consumer law. If Project Broadcast charges you after you cancel, or if you feel the company misled you about auto-renewal terms, Stopee's guides walk you through escalation to KPDNKP step by step.

Remember: your cancellation is final once you click Confirm Cancellation or receive written confirmation via email. At that moment, Project Broadcast has a legal obligation to stop billing you. If they fail, you have the right to dispute the charge and escalate. Do not accept slow email support as an excuse for a missed deadline. Keep pressure on, keep your proof safe, and keep your refund claim alive. Stopee recommends you bookmark this guide and share it with other users facing the same issue-the more informed you are, the stronger your position when you need to push back.

Contact details for escalation

Project Broadcast support: [email protected]

Ministry of Domestic Trade and Consumer Affairs (KPDNKP): 1-800-886-800 or visit kpdnkp.gov.my

Need help tracking your cancellation or filing a complaint? Visit Stopee.com-we track subscription cancellations, monitor refund claims, and help you escalate to regulators if companies refuse to play fair.