Manage Raven Tools

How to cancel Raven Tools and protect your money: the complete malaysian guide

What Raven Tools is and why cancellation matters to you

Raven Tools is a subscription-based marketing and SEO platform designed for digital agencies, marketers, and in-house teams who need to track rankings, audit websites, manage backlinks, and pull campaign data into professional reports. The service operates on a monthly or annual billing cycle, and if you don't cancel before your renewal date, the company will charge your card automatically.

For Malaysian users, this matters because the monthly cost ranges from RM113 (USD $24) to RM656 (USD $139), and annual plans cost up to RM1,359 (USD $288) upfront. Once converted to ringgit and processed through your Malaysian bank, those charges add up fast. At Stopee, we've helped thousands of users understand that cancelling a SaaS tool isn't always obvious, and Raven Tools is no exception.

The platform offers a 7-day free trial, but unless you actively cancel during that window, you will be billed automatically. This is where many Malaysian users get caught out-they forget about the trial, then wake up to a charge they didn't expect. Understanding your cancellation rights and the exact steps to take is your best defence.

Why you might want to cancel Raven Tools

You're considering cancellation for good reasons. Maybe you used Raven Tools for a short-term client project and no longer need it. Perhaps you've switched to a competitor like SEMrush or Ahrefs. You could be managing costs as a freelancer or small agency. Or you simply realised the platform doesn't fit your workflow.

Whatever the reason, cancelling promptly saves money. If you're on an annual plan, waiting even a few weeks means losing access to unused months with no refund. At Stopee, we've seen cancellations happen months too late because users didn't know how to navigate the account settings.

How Raven Tools charges work in malaysia

Raven Tools publishes prices only in US dollars on its pricing page. Your card will be charged in foreign currency, so expect conversion markup from your Malaysian bank, typically 2-3% above the official exchange rate. There are no local ringgit prices, and support is only available in English, which can make resolving billing disputes more challenging for some users.

The Individual Plan starts at USD $24 per month (roughly RM113 at current rates) and includes 1 user, up to 20 accounts, and 1 connector. The Grow Plan costs USD $99 monthly (around RM469) and covers 8 users, up to 80 campaigns, and 20,000 position checks. Billed annually, these prices drop by roughly 20%, so an annual Individual Plan costs USD $288 (approximately RM1,359) paid upfront.

Your consumer rights under malaysian law

What the consumer protection act 1999 says about subscriptions

Malaysia's Consumer Protection Act 1999 gives you real leverage when dealing with digital subscriptions. The Act requires companies to be transparent about billing terms, cancellation policies, and refunds. If Raven Tools fails to make its cancellation process clear or blocks you from cancelling, you have grounds to escalate.

Under the Act, you have the right to cancel within a cooling-off period if the service was sold to you remotely (which it was-online). However, Raven Tools' terms state that you must cancel before your next billing date. If you miss that window but still haven't received the service you paid for, you can request a refund or chargeback through your bank.

Who to contact if Raven Tools refuses to cancel or refund

If Raven Tools ignores your cancellation request or charges you after you've asked to cancel, your first step is to contact your bank or credit card company. Request a chargeback or reversal, citing unauthorised charges. Your bank in Malaysia is legally required to investigate within 10-15 working days.

If that fails, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file a complaint at their online portal (consumeraffairs.moe.gov.my) or visit your nearest state office. Include screenshots of your cancellation request, the charges on your card, and Raven Tools' responses. The MDTCA can compel the company to refund you and issue a warning or fine.

How to cancel Raven Tools step-by-step

Preparation before you cancel

Before you click the cancel button, spend 10 minutes gathering information and backing up your work. This protects you if Raven Tools charges you after cancellation or if you need proof later.

1. Log in to your Raven Tools account at raventools.com
2. Take a screenshot of your Account Settings page showing your plan name, your next billing date, and the email address on file
3. Export any reports, ranking data, or audit results you need by using the platform's download or export features
4. Note the exact date and time you are cancelling (you'll need this if a dispute arises)
5. Open your email account so you can forward any cancellation confirmation to yourself or save it

Pro tip: Raven Tools states that your data is retained for 30 days after cancellation, but don't rely on that. Export everything now, because 30 days passes faster than you think, and support may be slow to retrieve deleted data.

Cancel via the web account dashboard

The primary way to cancel Raven Tools is through your online account. This is the fastest and most reliable method because you get an immediate confirmation email and a clear record of the cancellation date.

1. Go to raventools.com and log in with your email and password
2. Click on your profile or account icon in the top-right corner
3. Select Account Settings or Subscription Settings (the exact wording may vary)
4. Look for a button or link that says "Cancel Subscription" or "Manage Subscription"
   • If you see a "Pause" option instead of "Cancel", note that pausing is not the same as cancelling-you will still be charged after the pause expires
5. Click the cancel button and answer any follow-up questions (Raven Tools may ask why you're leaving; answer briefly or skip)
6. Confirm your cancellation when the platform asks you to verify
7. Check your email immediately for a cancellation confirmation message from Raven Tools

Warning: Some users report that the cancellation button is buried in a submenu or under a "Billing" tab rather than prominently displayed. If you cannot find the cancel option after 5 minutes of searching, move to email support (see below).

Cancel via email if the dashboard doesn't work

If the online cancellation process fails, doesn't load, or you receive an error message, email Raven Tools support directly. This creates a paper trail and forces the company to act within a defined timeframe.

1. Send an email to [email protected] with the subject "Subscription Cancellation Request"
2. Include your full name, the email address associated with your Raven Tools account, your current plan name, and your next billing date
3. Write: "I request immediate cancellation of my subscription, effective immediately. Please confirm cancellation in writing. Do not charge my card on the renewal date."
4. Send the email and keep a copy for your records
5. Wait for a response-Raven Tools' support hours are Monday to Friday, 8 a.m. to 6 p.m. Central Time (GMT-6)
6. Note that this is 12-13 hours ahead of Malaysia Standard Time, so an email sent in the evening from Malaysia may not be answered until the next morning
7. If you don't hear back within 48 hours and your billing date is approaching, escalate to your bank (see below)

Pro tip: Send your cancellation email at least 5-7 days before your next billing date. If you're cutting it close, follow up with another email 2 days before billing, copying the first message, to confirm receipt and action.

What happens after you cancel Raven Tools

Access and data after cancellation

Once you cancel Raven Tools, your access ends immediately or at the end of your current billing period, depending on when you cancel. If you cancel mid-month, you typically lose access right away. If you cancel before your renewal date on an annual plan, you lose access on that annual renewal date, not immediately.

Your historical data, reports, and client dashboards remain in the system for 30 days. After 30 days, Raven Tools deletes everything. Don't assume you can retrieve data later-export now. If you need to keep client reports or ranking history, download them before or immediately after cancellation.

Refunds and billing after cancellation

Raven Tools does not offer refunds for partial months or unused portions of annual plans if you cancel after the billing date. However, if you cancel during the 7-day free trial, you will not be charged at all.

The company will not charge you again after your cancellation is processed. If a charge appears on your card after you've cancelled, it's either a delayed processing from a previous billing cycle or a mistake. Contact Raven Tools immediately and ask for a refund. If they refuse within 3 business days, dispute it with your bank.

At Stopee, we recommend documenting every step: take screenshots of your cancellation confirmation email, the account settings before cancellation, and your bank statement after the expected final charge. These documents are essential if you need to escalate to your bank or the MDTCA.

Common mistakes to avoid when cancelling Raven Tools

Cancelling a SaaS tool can feel stressful, especially when money is involved. We understand the worry. Here are the traps that catch Malaysian users most often.

Mistake 1: pausing instead of cancelling

Raven Tools offers a "pause" feature that temporarily suspends your account. Pausing is not cancelling. Your subscription remains active, and you will be charged again when the pause period ends. If your goal is to stop paying, you must fully cancel, not pause.

Mistake 2: cancelling too close to the billing date

If you cancel on the same day as your renewal, there's a real risk the company has already processed the charge. Cancellation systems have a 24-48-hour delay. Cancel at least 7 days early to be safe. If you're on an annual plan, mark your calendar 30 days before renewal and cancel then.

Mistake 3: not exporting data before cancellation

Once you cancel, your data survives for only 30 days. In that window, Raven Tools support is often slow, especially for users in Malaysia dealing with time-zone delays. Export everything immediately after cancellation, not after 25 days.

Mistake 4: relying on email alone without following up

Raven Tools' support email is monitored during business hours in the US, which is evening or night in Malaysia. If your cancellation request gets lost in the queue, you might not notice until your card is charged again. Always follow up by email 3-5 days after your first request, and if your billing date is within 10 days, cancel via the dashboard instead of email.

Pricing table: understanding what you're cancelling

Note: MYR conversions are approximate and based on current exchange rates. Your bank may apply different rates. Annual plans cost roughly 20% less than monthly equivalent.

Reasons to keep or cancel Raven Tools

Keep Raven Tools if you:

• Run SEO for multiple clients and need to pull data into white-label reports
• Track keyword rankings across 20+ domains regularly
• Monitor backlinks and domain authority as part of your workflow
• Use the position tracking feature to report to clients every month
• Need to integrate SEO data with your existing reporting system

Cancel Raven Tools if you:

• Completed a short-term project and no longer need ongoing SEO reporting
• Switched to a competitor like SEMrush, Ahrefs, or Moz
• Use free alternatives (Google Search Console, Google Analytics) instead
• Don't check rankings or reports more than once a month
• Find the platform too complex or slow for your needs
• Are managing costs and need to cut subscriptions

After you cancel: what to do next

Document everything for your records

You've cancelled successfully, but your responsibility doesn't end there. Keep a file containing your cancellation confirmation email, screenshots of the cancellation page, the date and time you cancelled, and the next renewal date (for reference).

Monitor your bank statement for the next 60 days. Most charges process within 3-5 business days of the renewal date. If a charge appears after you've cancelled, contact your bank immediately and reference your cancellation confirmation. This becomes crucial evidence if you need to file a dispute with the MDTCA.

Check for alternative reporting tools

Now that you've cancelled Raven Tools, you might need to find a replacement. If you only used Raven Tools for rank tracking, Google Search Console is free. For backlink analysis, SEMrush and Ahrefs both offer free tiers with limited features. For white-label reports, consider Moz Local, Data Studio, or smaller tools like Rank Tracker.

At Stopee, we've supported thousands of consumers transitioning away from expensive software. Take this as an opportunity to audit your entire subscription list and cut any other tools you're not actively using.

Contact information and escalation

Raven Tools customer support

Email: [email protected]
Support hours: Monday-Friday, 8 a.m.-6 p.m. CT (GMT-6)
Website: raventools.com

Malaysian regulatory bodies

If Raven Tools refuses to cancel your subscription or refund a disputed charge, escalate to:

Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Email: [email protected]
Online complaint portal: consumeraffairs.moe.gov.my
Phone: 03-8000 8000
Address: Level 1 to 3, Lot 2A, Jalan 44/26, Taman Sri Andalas, 46050 Petaling Jaya, Selangor

Include your account details, cancellation confirmation, and copies of any disputed charges in your complaint. The MDTCA can compel Raven Tools to refund you and investigate violations of the Consumer Protection Act 1999.

Your bank or credit card company

If Raven Tools charges you after cancellation, contact your bank's dispute department and request a chargeback or reversal. Provide your cancellation confirmation email as evidence. Your bank must investigate within 10-15 working days.

Final thoughts: you're in control

Cancelling Raven Tools is straightforward once you know the steps. You have the tools, the legal backing, and the support options to stop those charges immediately. Don't let the platform make cancellation harder than it needs to be.

Start by logging into your account right now and locating the cancellation button. If you're not ready to cancel yet, at least export your data so it's safe. Set a calendar reminder for 7 days before your next billing date so you don't accidentally get charged again.

Whether you're cancelling because you've found a better tool, tightened your budget, or simply finished a project, your decision is valid. At Stopee, we've helped thousands of Malaysian consumers navigate subscriptions, cancellations, and disputes with companies like Raven Tools. We're here to remind you that you have rights, choices, and the power to take control of your spending. Head to stopee.com today if you need help with any other subscription cancellations or billing disputes-we're here to empower you.