Manage Redx

How to cancel Redx in malaysia and stop unwanted charges

What is Redx and why you might want to cancel

Redx is a subscription-based software platform designed for Malaysian real estate professionals who need lead generation, customer relationship management, and property workflow tools. You pay monthly to access its features, with plans starting from RM19.99 per month through redxapps.com.

If you are here because cancellation feels unclear or frustrating, you are not alone. Many Redx users in Malaysia struggle when cancellation steps are scattered across the web dashboard, App Store, and Google Play, and some worry about being charged again after they thought the subscription was already gone. Stopee exists to walk you through this process with clarity and confidence.

Redx pricing plans and what you are paying for

Redx offers three main subscription tiers, each with a different set of tools and team capacity. You pay for ongoing access to Redx applications, not a one-time purchase. When you cancel, you lose access to the paid features, so understanding what you are actually using matters before you make your decision.

In real terms, you are paying for multi-device access, project storage, data export capability, and team collaboration depending on which plan you choose. Ending your subscription stops all of this paid access layer at once, not just one isolated feature.

How Redx operates for users in malaysia

Redx prices are listed directly in Malaysian Ringgit (RM) on its pricing page, so you avoid currency conversion surprises. The company provides email support at [email protected], with a typical response window of 24 to 48 business hours. If you want to cancel, you should not wait until the last day before your billing date if you want a smooth exit.

Stopee recommends checking your billing date now. Screenshot your next renewal date and your current plan name before you take any cancellation steps. This evidence protects you if a charge appears after you thought you cancelled.

Your consumer rights when cancelling Redx in malaysia

Malaysia's Consumer Protection Act 1999 gives you clear rights when dealing with subscription services and digital products. Understanding these rights puts you in control if Redx continues to charge you or refuses to process your cancellation.

What the consumer protection act 1999 says about subscriptions

Under Malaysia's Consumer Protection Act 1999, you have the right to clear information about subscription terms, billing dates, and cancellation procedures before you pay. Redx must tell you how to cancel, and you must be able to cancel as easily as you could subscribe. If Redx makes cancellation deliberately difficult or hidden, that may breach the Act.

Additionally, if Redx charges you after you cancel and the company cannot prove you authorised that charge, you can dispute it with your bank or payment provider. The Consumer Protection Act also requires that any terms or conditions must be fair and not one-sided in Redx's favour. Dark patterns (like hiding a cancel button deep in settings) are considered unfair and unenforceable.

Who to contact if Redx refuses to cancel or keeps charging you

If Redx ignores your cancellation request or continues billing after you cancel, you have escalation options. First, contact Redx support at [email protected] in writing and keep a copy. If Redx does not respond within 14 days, escalate to the Federation of Malaysian Consumers Associations (FOMCA) or lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs.

For payment disputes, your bank is your fastest ally. Contact your bank's dispute team and tell them you cancelled a subscription but were charged anyway. Most banks in Malaysia will reverse unauthorised charges within 30 days if you provide evidence of your cancellation attempt. Stopee encourages you to gather all screenshots and emails as ammunition for this dispute.

Cancellation methods available to you

Redx subscriptions can be cancelled through three separate channels depending on where you subscribed. Cancelling in the wrong place is the number one reason people keep getting billed, so you need to identify which method you used first.

Identify where you subscribed

Before you cancel, you must figure out which platform is charging you. Open your bank statement or credit card statement and find the Redx charge. The merchant name on that charge tells you where to cancel. Check these three places first so you know where to look.

• Did the charge come from "Redx" or "redxapps.com" directly? If yes, cancel via the Redx web account.
• Did it come from "Apple" or "App Store"? If yes, cancel via the App Store (iOS).
• Did it come from "Google" or "Google Play"? If yes, cancel via Google Play Store (Android).

Stopee has seen users cancel on Google Play but still get billed by Redx's website, or vice versa. Both subscriptions can run at once if you signed up on both platforms. Check your payment statement carefully. If you see multiple Redx charges, you may have accidentally subscribed twice and need to cancel both.

How to cancel Redx step by step

Follow the exact steps for whichever platform is billing you. Each method takes 3 to 5 minutes, and you should screenshot every confirmation page as proof of cancellation.

Cancel Redx through the web account dashboard

This method works if you subscribed directly at redxapps.com or through Redx's website checkout. You need your Redx account login details to proceed.

1. Go to redxapps.com and sign in to your account using your email and password.
   • If you have forgotten your password, click "Forgot password" and reset it before continuing.
2. Click on your profile icon or account menu (usually top right corner of the page).
   • This may say "Settings", "Account", or show your name.
3. Select "Billing" or "Subscription" from the menu options.
   • You should now see your active subscription plan listed with the price and renewal date.
4. Find your active subscription and click the "Cancel subscription" or "Cancel" button next to it.
   • Warning: Some interfaces show this as "Manage subscription" first-click that to see the cancel option.
5. Read the cancellation confirmation message carefully and click "Confirm cancellation" or "Yes, cancel my subscription".
   • Redx may offer you a discount to keep you as a customer. You can ignore this and proceed with cancellation.
6. Screenshot the final confirmation page immediately.
   • This screenshot proves you cancelled on this date. Save it to your phone or email it to yourself.

Pro tip: After cancellation, log out and log back in to verify your subscription is truly gone. If you still see an active plan listed, contact [email protected] with your cancellation date and ask them to confirm the cancellation manually.

Cancel Redx on apple app store (iOS)

Use this method if you subscribed through the Redx app on your iPhone or iPad and Apple is charging you. You do not need the Redx app to cancel-you cancel directly through your Apple account.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Redx app. You must use the App Store app instead.
2. Tap your profile icon in the top right corner (usually a circle with your photo or initial).
3. Select "Subscriptions" from the menu.
   • You will see a list of all your active app subscriptions.
4. Tap "Redx" from the subscription list.
   • If you do not see Redx here, it means Apple is not billing you-you subscribed through the web or Google Play instead.
5. Tap "Cancel subscription" or "Edit" and then "Cancel subscription".
   • Warning: Do not tap "Remove" or "Delete app"-that does not cancel the subscription, it only deletes the app.
6. Confirm the cancellation when Apple asks "Are you sure?".
   • Apple will show you the cancellation effective date.
7. Screenshot the confirmation screen immediately.

Pro tip: Apple continues your access until your current billing period ends, then stops. You will not be charged again after the cancellation date shown on your confirmation screen.

Cancel Redx on google play store (Android)

Use this method if you subscribed through the Redx app on your Android phone or tablet. Google Play is your billing platform, not Redx directly.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap "Manage my subscriptions" or "Subscriptions" (wording varies by Android version).
   • You will see all active subscriptions linked to your Google account.
3. Tap "Redx" from the list.
   • If Redx is not listed here, you subscribed through another method (web or App Store).
4. Tap "Cancel subscription" at the bottom of the Redx subscription page.
   • Google will ask why you are cancelling. You can skip this or select a reason.
5. Confirm the cancellation in the popup that appears.
   • Google shows your cancellation effective date (usually the end of your current billing period).
6. Screenshot the final confirmation page straight away.

Pro tip: Like Apple, Google Play lets you keep your access until your paid period ends. You will not be charged for the next month after your cancellation date.

What happens after you cancel Redx

Cancellation does not happen instantly in most cases, and Stopee wants you to know exactly what to expect so you are not caught off guard.

Your access timeline after cancellation

When you cancel Redx, your access ends at the close of your current billing period, not immediately. If your renewal date is the 15th of next month and you cancel today on the 1st, you can still use Redx until the 14th. On the 15th, your login will stop working and you will not be charged again.

This timing is important. If you need data from your Redx account, export it before your billing period ends. After your final access date, Redx may delete your project data. The available sources do not state how long Redx keeps data after cancellation, so do not assume it stays forever.

Getting your data out before losing access

Before your billing period ends, download or export anything you need from Redx. This includes project files, contact lists, or any work you created in the app. Stopee recommends doing this within 7 days of cancelling, not waiting until the last day.

Look for an "Export" or "Download" button in your Redx account settings. If you cannot find it, email [email protected] and ask them how to export your data before your access ends. Keep that email for your records in case they later claim you never asked.

Refund and payment reversal options

Redx's refund policy is not explicitly published in the available sources. This is a red flag, and Stopee encourages you to ask before paying or to clarify it if you cancel.

When you can ask for a refund

If you cancel Redx within 14 days of your subscription start date, you may qualify for a refund under the Consumer Protection Act 1999, which gives consumers a 14-day cooling-off period for distance contracts (like online software subscriptions). Email [email protected] with the subject line "Refund request - 14-day cooling-off period" and include your account email, subscription start date, and cancellation date.

If you are outside the 14-day window, Redx is unlikely to offer a refund unless you can prove a billing error or a technical fault that made the service unusable. If you believe you were charged in error or after a valid cancellation, contact your bank's dispute team instead. Your bank can reverse the charge if you provide proof of cancellation.

How to handle a charge after cancellation

If Redx charges you after your cancellation date, this is a billing error and you must dispute it. Contact your bank or credit card company within 30 days of the unwanted charge and tell them you cancelled the subscription and have proof. Provide your cancellation screenshot as evidence.

At the same time, email Redx support at [email protected] with your cancellation date, the unwanted charge date, and your screenshot proof. Ask for a manual refund. Keep copies of every email you send. If Redx does not refund you within 7 days, your bank will likely reverse the charge automatically.

Common mistakes people make when cancelling Redx

Many Redx users in Malaysia have walked this road and hit obstacles. Learning from their mistakes saves you time and frustration.

Cancelling in the wrong place

The single biggest mistake is cancelling on one platform while you are subscribed on another. If you signed up through Google Play but also have a web account, cancelling on Google Play does not touch your web subscription. You get charged twice without realising it.

Check your bank or credit card statement right now. If you see multiple Redx charges per month, you are subscribed on two platforms and must cancel both. Use the bank statement to identify which platforms are billing you, then cancel each one using the steps above.

Deleting the app instead of cancelling the subscription

Uninstalling the Redx app does not cancel your subscription. You are still billed every month even though you cannot see the app on your phone. This confusion costs people hundreds of ringgit in unwanted charges.

Warning: Removing the app from your phone or clearing app cache does nothing to your subscription status. You must follow the cancellation steps for your specific platform (web, App Store, or Google Play) to actually stop the billing.

Forgetting to take screenshots

If you do not screenshot your cancellation confirmation, you have no proof if Redx charges you again. Screenshots are your only defence if you need to dispute a charge with your bank or file a complaint with the consumer protection authority.

Take at least two screenshots. One showing your subscription status before cancellation (with the renewal date visible), and one showing the final cancellation confirmation. Save them to your phone's photo library, not just your screenshots folder, so you do not accidentally delete them.

Cancelling too late in your billing cycle

If you cancel on the 28th of the month and your renewal is the 30th, you still get charged for the next month. Cancellation usually takes effect at the end of your current billing period, not immediately. Plan your cancellation with at least 5 days' notice before your next billing date to avoid a final unwanted charge.

Stopee always recommends cancelling as soon as you decide to quit, not waiting until the last moment. Earlier cancellation is safer and gives you time to handle any issues that arise.

Checklist before you hit cancel

Use this checklist to make sure you are ready to cancel cleanly and safely.

Comparing Redx to similar malaysian real estate tools

If you are cancelling Redx because it is not the right fit, you may want to know what other options exist for real estate professionals in Malaysia.

Before you switch, make sure the new tool integrates with your workflow. Download your Redx data while you still have access, and test a free trial of the alternative before you commit. Stopee helps consumers avoid jumping between tools by getting the cancellation process right the first time, so you can move forward with confidence.

Contact information and next steps

Redx operates as a subscription software service available to Malaysian users. If you need to contact them after you cancel, use the official support email.

Redx support contact details

Email: [email protected] (response time: 24 to 48 business hours)

Website: redxapps.com

Keep this email address saved so you can reach out if a charge appears after your cancellation date or if you need help exporting your data before your access ends.

Malaysian consumer protection contacts

If Redx refuses to honour your cancellation or continues charging you, escalate your complaint to these authorities:

• Federation of Malaysian Consumers Associations (FOMCA): [email protected]
• Malaysian Ministry of Domestic Trade and Consumer Affairs: Available through kpdnkk.gov.my
• Your bank's dispute department (for payment reversal)

What stopee has done for you

Stopee.com has helped thousands of Malaysian consumers cancel subscriptions cleanly and recover unwanted charges by providing transparent, step-by-step guidance and connecting them with their consumer rights. Whether you are cancelling Redx because it is too expensive, you found a better tool, or you simply do not use it anymore, you now have a roadmap to exit safely without getting stuck with hidden charges or mysterious billing delays.

Remember: take screenshots, use the correct platform to cancel, and give yourself at least 5 days' notice before your renewal date. If anything goes wrong after you cancel, your screenshots and this guide are your proof. Stopee is here to remind you that you are in control of your subscriptions, not the other way around.