Manage Relvpn

How to cancel Relvpn in malaysia and stop automatic charges

What is Relvpn and how does it charge you

Relvpn is a VPN subscription service that uses a freemium model, offering a free tier with limited data and a paid plan with automatic renewal. Understanding how you signed up and where your payments go is the first step to cancelling cleanly without surprise charges hitting your bank account.

The free and paid plans explained

The free Relvpn plan gives you 300MB of full-speed data each month, then throttles your connection to 160 kbps. If you need occasional protection on public WiFi at a coffee shop or airport, this free tier may be enough. The paid subscription removes the speed cap, gives you unlimited data, supports up to 5 simultaneous devices, and renews automatically on your billing date. For Malaysian users who stream, torrent, or work across multiple devices, the paid plan is where costs add up.

Relvpn accepts payments through three channels: Stripe (direct card on the website), Apple App Store (iPhone and iPad), and Google Play (Android devices). This matters because cancelling in the wrong place is the most common reason people get charged again after they think they have stopped. If you signed up on the web through a credit card, cancelling through the App Store will not work. Your cancellation method must match where your money is being charged from.

Pricing and payment methods in malaysia

The free plan costs RM0.00. The paid plan pricing depends on the subscription term you select (monthly, annual, or other options), and exact rates are not fixed on public pages. Payment in Malaysia is typically processed in MYR (RM) when you use Stripe, though App Store and Google Play may charge in your local currency or USD depending on your account settings.

Why you might want to cancel Relvpn

You might be cancelling because you found a faster VPN, want to reduce monthly expenses, no longer need the service, or are unhappy with connection speeds or customer support responsiveness. Whatever your reason, you deserve a clean exit without months of recurring charges.

Common reasons malaysian users cancel

Many subscribers in Malaysia cancel because they switched to a more stable VPN provider after experiencing frequent disconnects. Others downgrade to the free plan if they only need occasional protection. Some cancel because they were charged without realising auto-renewal was turned on. At Stopee, we hear from users who did not receive timely support replies when they tried to get help through the app or website, leading them to look for alternatives.

The cost of staying on autopay

If your Relvpn subscription auto-renews and you forget to cancel before your billing date, you will lose money. Depending on your plan term, that could be RM15 to RM100+ charged to your card without warning. Cancelling at least 24 hours before your renewal date is your insurance policy. Stopee recommends setting a phone reminder one week before your renewal date so you have time to cancel or contact support if there are issues.

Your consumer rights when cancelling a subscription in malaysia

Malaysia's Consumer Protection Act 1999 gives you legal protection against unfair contract terms and misleading conduct by subscription services. If Relvpn does not clearly display cancellation instructions or charges you after you cancel, you have grounds to dispute the charge and seek a refund.

What malaysian law says about subscriptions

Under the Consumer Protection Act 1999, Relvpn must provide you with clear terms about billing, renewal dates, and cancellation methods before you pay. If the cancellation process is hidden, unclear, or deliberately difficult to find (a practice called a "dark pattern"), you can report this to the Malaysian Ministry of Domestic Trade and Consumer Affairs. Additionally, if you cancel within 14 days of first purchase and the service has not yet been used or substantially used, you may have the right to a refund under distance selling rules.

If Relvpn refuses to stop charging you after you cancel, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs or dispute the charge with your bank or payment provider. Keep screenshots of every step: your cancellation request, confirmation emails, and bank statements showing charges after you cancelled. Stopee advises saving these records for at least 12 months.

Your rights as a distance consumer in malaysia

Because Relvpn is sold online and delivered digitally, Malaysian consumer law treats this as a distance contract. This means Relvpn must honour cancellation requests made through their official channels within a reasonable timeframe, usually within 2-5 business days. If they do not comply, that is a breach of the Consumer Protection Act 1999.

How to cancel Relvpn through the website (Stripe)

If you signed up directly on Relvpn's website and paid with your credit card through Stripe, follow these steps to cancel your subscription. This is the cleanest cancellation route because you control the process directly without relying on third-party app stores.

Step-by-step web cancellation process

1. Open a browser and go to the Relvpn website (relyvpn.com)
   • Do not use the mobile app for this; the web account area gives you more control
2. Log in to your account with your email and password
   • If you forgot your password, use the "Forgot password" link and reset it first
3. Look for a menu item called Account, Billing, Subscription, Manage Plan, or Settings
   • This label varies; check the top-right profile icon or left sidebar first
4. Click on the section that shows your current subscription or billing details
   • You should see your plan name, the next billing date, and a renewal status
5. Find the option to cancel, downgrade, or pause your subscription
   • Look for a button labelled "Cancel Subscription", "Downgrade", or "Manage Plan"
   • Click it
6. If Relvpn shows a retention screen offering discounts or a pause option, read it carefully but continue to cancel if you are sure
   • Do not be swayed by a temporary discount if you want to leave
7. Confirm your cancellation on the final screen
   • The page should say something like "Your subscription has been cancelled" or "Your plan will end on [date]"
8. Take a screenshot of the confirmation page and the URL to prove you cancelled
   • Forward this to yourself in an email with the date and time

Pro tip: Most SaaS services in Malaysia honour cancellations within minutes. Check your account 10 minutes after cancellation to confirm the subscription status shows as "cancelled" or "ending on [date]". If it still shows as active and charging, try again or contact Relvpn support immediately with your screenshots.

What to do if the cancellation button is missing

If you log in and cannot find a cancellation option, your account may be set up differently than expected. Try these steps: first, check whether you are logged into the correct email address (the one you used to sign up). Second, scroll to the very bottom of the settings or account page; sometimes the cancel link is tucked away. Third, look for a "Manage Subscription" button that opens a Stripe billing portal where you can cancel. If none of these work, email Relvpn support with your account email and ask for manual cancellation.

How to cancel Relvpn on iPhone (Apple app store)

If you subscribed to Relvpn through the iPhone or iPad app using your Apple ID, you must cancel through the App Store, not through the Relvpn website. Cancelling in the wrong place is why many people find themselves charged again after they thought they cancelled.

IPhone and iPad cancellation steps

1. Open the App Store app on your iPhone or iPad
   • Find the App Store icon on your home screen
2. Tap the account icon in the top-right corner (your profile picture or initials)
   • You may need to scroll down if you see a menu first
3. Tap "Subscriptions"
   • This shows all active and expired subscriptions linked to your Apple ID
4. Find Relvpn in the list and tap it
   • If you see it listed, your subscription is active or pending renewal
5. Tap "Manage" or "Edit"
   • The exact label depends on your iOS version
6. Tap "Cancel Subscription" at the bottom of the screen
   • Apple may offer you a discount or free trial to keep the subscription; ignore this
7. Confirm the cancellation by tapping "Confirm" or "Yes, cancel"
   • The screen should now say "Subscription cancelled" or "Expires on [date]"
8. Take a screenshot showing the cancellation status
   • Save this to your photos or email it to yourself as proof

Warning: After you cancel through Apple, Relvpn will stop charging you after your current billing cycle ends. If you cancel on day 10 of a 30-day cycle, you lose access on day 40 (when the current month expires), not immediately. If you need to cancel before a specific date, check your renewal date in the subscription details and cancel at least 5 days before.

How to cancel Relvpn on android (Google play)

If you installed Relvpn from Google Play on your Android phone or tablet, you cancel through Google Play, not the Relvpn app or website. Google Play subscriptions work the same way as Apple subscriptions: you must cancel in the app store where you bought the subscription.

Android cancellation steps

1. Open the Google Play Store app on your Android device
   • The icon looks like a colourful triangle; search for it if you cannot find it on your home screen
2. Tap your profile icon in the top-right corner
   • This opens a menu with account options
3. Tap "Manage my subscriptions" or "Payments and subscriptions"
   • The exact wording varies depending on your Google Play version and Android OS
4. Look for Relvpn in the list of active subscriptions
   • Tap it
5. Tap "Cancel subscription"
   • A menu may appear asking why you want to cancel; select a reason if prompted
6. Confirm the cancellation
   • The page should show "Subscription cancelled" or give you an end date for your access
7. Screenshot the confirmation
   • Keep this as proof in case Relvpn charges you again

Pro tip: On Android, Google Play also lets you pause a subscription for up to 3 months instead of cancelling permanently. If you think you might return to Relvpn later, pausing is an option. To pause, select "Pause subscription" instead of "Cancel subscription" on the same screen. Stopee recommends cancelling outright if you know you will not use it again, because you may forget a paused subscription and get charged when the pause expires.

What happens after you cancel Relvpn

Cancelling Relvpn does not mean instant loss of access. Your subscription usually continues until the end of your current billing cycle. Understanding this timeline helps you avoid panic or false hope.

Access timeline after cancellation

When you cancel, Relvpn will continue to give you full VPN access until your current billing period ends. If your renewal date is 28 August and you cancel on 15 August, you still have access until 28 August at no extra charge. You do not lose anything by cancelling early. After 28 August, your account will either lock or downgrade to the free plan, depending on Relvpn's settings. You will not be charged on 28 August or any date after.

Some users worry that cancelling means instant disconnection and lost data. This is not true. You can use Relvpn until your paid period expires, giving you time to switch to another VPN or adjust your setup without interruption.

What to do with your data and settings after cancellation

Before your access ends, download or note any VPN settings or connection preferences you configured in Relvpn, though these are usually stored in the app and will be lost once you uninstall. If you use Relvpn to access region-locked content, plan your transition to another service before your access ends so you do not lose connectivity on the final day.

After your access expires, you can reinstall the Relvpn app and use the free plan (300MB per month at full speed) if you want minimal protection occasionally. Stopee advises deleting or archiving your cancellation confirmation email in a folder marked "Cancelled Subscriptions" so you have it if Relvpn ever claims you still owe money.

Refunds and getting money back

Cancelling Relvpn stops future charges, but does it get you a refund for the current billing cycle? The answer depends on when you cancel and whether Relvpn has a refund policy.

When you can claim a refund

If you subscribed fewer than 14 days ago and have barely used Relvpn, you have a strong case for a full refund under Malaysian distance selling law. Contact Relvpn support immediately (see contact details below) with proof of purchase and explain that you have not used the service meaningfully. Many subscription services honour 14-day money-back guarantees even if they do not advertise them, because it is legally required in Malaysia.

If you have used Relvpn for more than 14 days, your refund claim is weaker. Some services offer prorated refunds (money back for unused days in your current billing cycle), but this is voluntary, not legally required. Try anyway: email Relvpn with a polite cancellation request and ask whether they offer any refund. Stopee has seen companies refund partial amounts when customers ask respectfully.

How to request a refund

Email Relvpn support at the address listed below and state: your account email, the date you subscribed, the date you want to cancel, how much you paid, and whether you have barely used the service (if within 14 days). Ask for a full or prorated refund. Include a screenshot of your last payment. Expect a reply within 3 to 5 business days. If they refuse and you paid within 14 days, escalate to your bank and dispute the charge, citing the Consumer Protection Act 1999.

Common mistakes when cancelling Relvpn

Cancellation mistakes can cost you extra charges, lost access when you expected it, or hours on the phone with support. Knowing these traps in advance helps you avoid them.

Top three mistakes to avoid

First, cancelling in the wrong place is the biggest mistake. If you subscribed through Google Play but try to cancel on the Relvpn website, your subscription will not actually end, and you will be charged on your renewal date. Your cancellation method must match your signup method. Check your last payment receipt to confirm: if it came from Google Play, cancel there; if from Apple, use Apple; if from Stripe on your bank statement, cancel on the website.

Second, cancelling too close to your renewal date is risky. If your renewal date is tomorrow and you cancel today, some payment processors (especially Apple and Google) queue the charge a few hours before midnight, so your cancellation may come too late. Stopee recommends cancelling at least 5 to 7 days before your renewal date to leave a safety margin. Check your next billing date in your subscription details and add a phone reminder for one week before.

Third, not taking screenshots before cancellation leaves you without proof if Relvpn charges you again by mistake. After you cancel, take a screenshot of the confirmation page showing your cancellation status and the date it becomes effective. If Relvpn ever disputes that you cancelled or charges you again, this screenshot is your only evidence. Store it in a folder or email it to yourself.

Relvpn cancellation checklist

Use this checklist to ensure your cancellation is complete and you do not get charged again.

Comparing Relvpn to other VPN options in malaysia

If you are cancelling Relvpn, you may be looking for an alternative. Here is how Relvpn stacks up against other popular VPN services available to Malaysian users.

How to contact Relvpn support if cancellation fails

If you have followed all cancellation steps and Relvpn is still charging you, or if you cannot find a cancellation button in your account, you need to contact their support team directly. Unfortunately, Relvpn does not publicly list a Malaysian phone number or physical office address in Malaysia.

Official Relvpn contact channels

Visit the Relvpn website (relyvpn.com) and look for a "Contact Us", "Support", or "Help" link, usually at the bottom of the page. Many VPN services offer email support, live chat, or a contact form. Send your cancellation request with your account email, the date you want to cancel, and a screenshot of your subscription details. Expect a response within 3 to 5 business days, though some users report slower replies.

If Relvpn does not have a visible contact form, try emailing a general support address (usually support at the domain, like [email protected], or [email protected]). If you subscribed through Apple or Google, you can also file a complaint directly with them; both app stores have dispute processes that override the app if the developer is unresponsive.

Escalation if Relvpn ignores your cancellation request

If Relvpn does not reply to your cancellation request within 7 days, or if they refuse to cancel and continue charging you after you have cancelled through Apple or Google, escalate immediately. Contact the Malaysian Ministry of Domestic Trade and Consumer Affairs and file a formal complaint, citing the Consumer Protection Act 1999 and explaining that you cancelled but are still being charged. You can also dispute the charge directly with your bank or payment provider and request a chargeback, explaining that you cancelled but were charged anyway. Stopee helps thousands of consumers escalate when companies ignore cancellation requests, and this approach almost always works.

Relvpn contact information and location

Pro tip: When emailing Relvpn support, always include the exact words "I am requesting cancellation of my subscription effective immediately" in the subject line. This makes your intent crystal clear and gives you a written record of your cancellation request. Forward the email to yourself as proof, and if Relvpn replies asking you to cancel through the website or app instead, explain that you have already tried and ask them to manually cancel your account on their end.

Summary: your path to cancelling Relvpn cleanly

Cancelling Relvpn is straightforward if you follow the right steps in the right order. Identify your payment method, check your renewal date, cancel at least 5 days early through the correct channel, take screenshots, and monitor your bank statement. You have consumer rights under Malaysian law; if Relvpn continues charging after you cancel, you can dispute it and escalate to the Ministry of Domestic Trade and Consumer Affairs.

Stopee has helped thousands of consumers cancel VPN subscriptions, streaming services, fitness apps, and other SaaS products without getting stuck on autopay charges. Whether you are cancelling Relvpn because you found a better provider, want to cut costs, or are simply unhappy with the service, you now have all the tools to exit cleanly. Remember: always cancel at least 5 days before your renewal date, always use the same channel where you subscribed, and always save screenshots as proof. If you hit any obstacles, escalate to the Ministry or your bank. Stopee is here to remind you that you are in control of your subscriptions, not the other way around.