Manage Resumemaker

How to cancel Resumemaker and stop unwanted charges in malaysia

What Resumemaker is and why you might want to cancel

Resumemaker is an online resume-building tool that lets you create professional resumes using templates, editing tools, and AI writing assistance. The service operates on a freemium model: you can start building for free, but you hit a paywall when you want to download, print, or access premium features.

Many Malaysian users sign up expecting a fully free experience, then discover that downloading your finished resume costs money. That frustration is real, especially when you are in a rush to apply for jobs and only notice the payment requirement after entering your card details.

How resumemaker's pricing works

Resumemaker charges RM136 (approximately $29 USD) for a single download or print, or you can pay RM139 for a 4-week Standard plan that includes unlimited resume and cover letter downloads, spell-checking, and career tips. The pricing varies by page and entry point, so the amount you see may differ depending on where you sign up.

The key issue for Malaysian users is billing clarity. Support channels are limited to email ([email protected]) and a help page-there is no phone number or live chat. That means cancelling requires you to contact support directly, and confirmation takes time.

Why cancelling Resumemaker matters

If you signed up for the 4-week plan or paid for a download, your card will be charged again at the renewal date unless you cancel before that happens. Many users do not realise they are on a recurring subscription until the second charge appears. Cancelling proactively protects your money and gives you peace of mind.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you buy services online, including digital subscriptions like Resumemaker. You have the right to cancel within 10 calendar days from the date you received the service, as long as you notify the company in writing.

If Resumemaker refuses to refund you or does not respond to your cancellation request within a reasonable time, you can escalate your complaint to the Ministry of Domestic Trade and Cost of Living (KPDNKX). Keep copies of all emails and screenshots of your account-these are your evidence.

What the consumer protection act 1999 says about your right to cancel

Under Section 123 of the Act, you can cancel a distance contract (any service bought online or over the phone) within 10 days if you give written notice. The company must acknowledge your cancellation and process any refund within 30 days of your notice.

Resumemaker cannot charge you a penalty for cancelling within the 10-day window. If they try, you have legal grounds to dispute it through KPDNKX or small claims court. Stopee helps thousands of Malaysian consumers understand and exercise these rights every year.

How to cancel Resumemaker step by step

Cancellation depends on how you paid and when your renewal date is. Follow the steps below for your specific situation, and keep records of everything you do.

Cancel if you paid through the Resumemaker website

For direct web subscriptions, you must contact Resumemaker's support team by email. This is the official cancellation route and the only way the company will acknowledge your request.

1. Log in to your Resumemaker account and take a screenshot of your current plan and billing date
   • Note the exact renewal date shown on your account page
   • Save this screenshot to your computer or phone
2. Search your email for your original receipt or renewal notice
   • Look for emails from "[email protected]" or "resumemaker.com"
   • Save the transaction ID or receipt number from the email
3. Download all your resumes and cover letters to your device before you cancel
   • Export them as PDF or Word files so you keep your work
   • Store these files somewhere safe outside Resumemaker
4. Open your email and compose a cancellation request to [email protected]
   • Include your full name and account email address
   • State the transaction date and plan name (e.g. "Standard plan, RM139 for 4 weeks")
   • Write clearly: "I want to cancel my subscription effective immediately"
   • Ask for written confirmation of your cancellation in the reply
5. Send the email and wait for a response
   • Support typically replies within 2 to 5 business days
   • Check your spam folder if you do not see a reply within a week
6. Once you receive confirmation, take a screenshot of that email and keep it with your records
   • This proof is important if a second charge appears
   • You can use it to dispute the charge with your bank

Cancel if you paid through apple app store or google play

Important: if you downloaded Resumemaker as an app and signed up through Apple or Google, you must cancel the subscription through that platform, not by emailing Resumemaker. The website support team cannot access or cancel app-based subscriptions.

1. For Apple App Store: open the App Store app on your iPhone or iPad
   • Tap your profile icon in the top right corner
   • Select "Subscriptions"
   • Find and tap "Resumemaker"
   • Tap "Cancel Subscription" and confirm
   • Take a screenshot showing the cancellation is complete
2. For Google Play: open Google Play on your Android phone or tablet
   • Tap your profile icon in the top right
   • Tap "Payments and subscriptions"
   • Select "Subscriptions"
   • Tap "Resumemaker" and then "Cancel subscription"
   • Follow the prompts and take a final screenshot
3. Log in to your Resumemaker account through the app or website and verify you are still able to access your account
   • The cancellation stops future charges but does not delete your account
   • You can still view your resumes until your current billing cycle ends

Will you get a refund from Resumemaker?

Refunds depend on when you cancel and how long you have been a customer. Stopee recommends understanding these rules before you assume you are owed money.

When Resumemaker will refund you

Under the Consumer Protection Act 1999, you have a legal right to a refund if you cancel within 10 calendar days of purchase, as long as you notify the company in writing. If you are still within this window, Resumemaker should refund the full amount you paid.

After 10 days, refunds are at the company's discretion. Some companies offer a 30-day money-back guarantee, but Resumemaker's published policy does not clearly state this. Your best approach is to ask in your cancellation email: "I would like to request a refund under the Consumer Protection Act 1999, Section 123."

How long refunds take

If Resumemaker approves your refund, the money typically returns to your card or payment method within 5 to 10 business days. Banks sometimes take longer to process the credit, so do not panic if you do not see it immediately.

Pro tip: if a refund does not appear within 14 days, contact your bank and ask them to trace the transaction. You can also escalate to KPDNKX if Resumemaker refuses to refund you without a valid reason.

Refund timeline table

Pricing breakdown for Resumemaker

Knowing exactly what you paid helps you decide whether to ask for a refund and strengthens your case if you need to escalate.

What happens after you cancel Resumemaker

Cancellation does not mean instant deletion. Understanding what changes and what stays the same keeps you in control.

After cancellation: what you can still do

Your Resumemaker account does not disappear when you cancel your subscription. You can still log in and view all your resumes and cover letters until your current billing cycle ends. However, you lose access to download, print, or export your work once your paid period expires.

This is why downloading everything before you cancel is critical. Stopee advises all users to save their work as PDF or Word files before hitting "cancel" so you never lose access to the resumes you created.

After cancellation: what changes

Once your current billing cycle ends, you return to free mode. You can view your resumes online but cannot download them without paying again. You also lose access to premium features like the AI writing assistant and unlimited revisions.

If you want to download your work after the paid period ends, you will need to pay for another download or subscription. Keep this in mind if you are planning a long job search.

Common mistakes when cancelling Resumemaker

Many Malaysian users make cancellation mistakes that delay the process or result in surprise charges. Learning from these errors saves you time and money.

Mistake 1: cancelling through the app but forgetting to contact support

If you signed up through the Resumemaker website (not an app), cancelling the app does nothing. You must email support directly. Conversely, if you used the App Store or Google Play, you cannot email support to cancel-you must use the app or platform itself.

Mistake 2: not noting your renewal date before you cancel

Without your renewal date, you cannot prove when your next charge is due. If Resumemaker claims they never received your cancellation, you have no evidence of when the request should have been processed by. Always screenshot your account page before you send any cancellation email.

Mistake 3: assuming email support will cancel you automatically

Warning: do not assume silence means approval. If Resumemaker does not reply to your cancellation request within a week, send a follow-up email and copy in the word "urgent" or "cancellation request" in the subject line. Also send the cancellation from the same email address you used to sign up.

Mistake 4: not downloading your resumes before cancelling

Once your subscription expires and your access ends, downloading your work costs money again. Save everything to your device first, even if you think you will never need it.

Should you cancel Resumemaker or keep it?

The decision to cancel depends on your job search timeline and budget. Stopee breaks down the pros and cons to help you decide.

Keep Resumemaker if:

• You are actively job hunting and expect to send 10 or more applications within the next 4 weeks
• You want to create multiple versions of your resume for different roles
• You value the AI writing suggestions and spell-checking features
• RM139 per month fits comfortably in your budget

Cancel Resumemaker if:

• You have already downloaded your finished resume and do not need further edits
• You can edit and download your resume for free using Word or Google Docs
• RM139 per month is too expensive right now
• You signed up out of curiosity and have not actually used it much
• You did not realise it was a subscription and do not want recurring charges

Escalation: what to do if Resumemaker refuses to cancel

If Resumemaker ignores your emails or refuses to cancel your subscription without a valid reason, you have official channels to get help.

Step 1: send a formal cancellation letter by email

Use this template and send it to [email protected] with "Urgent: Subscription Cancellation Request" in the subject line:

Dear Resumemaker Support,

I am writing to formally request the immediate cancellation of my subscription effective today. My account email is [your email]. My subscription plan is [e.g. Standard, RM139 for 4 weeks], purchased on [date], with renewal date [date].

I understand my right to cancel under the Consumer Protection Act 1999, Section 123. Please confirm this cancellation in writing within 48 hours.

Thank you,
[Your name]

Step 2: escalate to KPDNKX if support does not reply

If Resumemaker does not respond within 7 days, file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKX). You can lodge a complaint online at www.kpdnkx.gov.my or call 1-800-880-888.

Include copies of all emails, screenshots of your account, and proof of payment. KPDNKX has the power to compel companies to honour cancellation requests and issue refunds.

Step 3: dispute the charge with your bank

If a charge appears after your cancellation request and Resumemaker refuses to refund it, contact your bank immediately. Tell them you requested a cancellation and have written evidence. Most banks will reverse the charge while they investigate, and Resumemaker will then have to prove the charge was valid.

Checklist before and after cancelling Resumemaker

Use this checklist to ensure you do not miss anything.

Before you cancel

• Log in to your account and screenshot your plan and billing date
• Check your email for your original receipt and transaction ID
• Download all your resumes and cover letters as PDF or Word files
• Note the last 4 digits of the card you used to pay
• Calculate whether you are within the 10-day refund window under the Consumer Protection Act 1999

When you send your cancellation request

• Send from the same email address you used to sign up
• Include your full name, account email, transaction date, and plan name
• Write clearly: "I want to cancel my subscription effective immediately"
• Ask for written confirmation
• Keep a copy of the email you send

After you cancel

• Save the confirmation email from Resumemaker support
• Watch your bank statement for the next 10 days to ensure no new charge appears
• If a second charge appears, dispute it with your bank and send KPDNKX a follow-up complaint
• Keep all screenshots and emails for at least 6 months

Why stopee helps malaysian consumers cancel services

Cancelling subscriptions should be simple, but companies often make it deliberately hard. Stopee exists to guide you through every cancellation, know your rights, and protect your money. We have helped thousands of consumers cancel subscriptions like Resumemaker and recover refunds they did not know they were entitled to.

Whether you need help with Resumemaker or any other Malaysian service, Stopee (stopee.com) gives you the information and confidence to take action. Visit Stopee today to see if you can recover any charges, and bookmark the site for your next cancellation.

Resumemaker contact information for malaysia

Use these details to send your cancellation request and follow up if you do not receive a response.

Important: Resumemaker's physical address is not publicly listed on its website. If email support does not resolve your issue, escalate directly to KPDNKX (www.kpdnkx.gov.my) with all your evidence. Stopee and KPDNKX both protect your rights as a Malaysian consumer.