Manage Runwayml

How to cancel RunwayML in malaysia and stop unwanted charges

What RunwayML is and why malaysian users subscribe

RunwayML is an artificial intelligence creation platform built for video, image, and audio generation - not just a simple editing tool. You access everything through the Runway web dashboard or mobile app, and your subscription renews automatically until you actively cancel it.

The platform operates on a freemium model. You get 125 one-time credits on the Free plan at RM0.00, but if you want to create professional-grade content, you step into paid tiers that renew monthly or yearly. Malaysian users often subscribe to unlock higher resolution exports (including 4K video), access to newer AI models, more monthly credits, and increased storage capacity.

RunwayML pricing tiers in malaysian ringgit

Here's what each paid plan costs and what you actually receive.

Important: If you purchased your subscription through Apple App Store or Google Play instead of the RunwayML website, you must cancel through that platform, not through the RunwayML dashboard. The cancellation process differs depending on where you signed up.

Should you cancel RunwayML?

Cancel if you no longer use the platform regularly, if the monthly cost no longer fits your budget, or if you've completed the projects you subscribed for. The platform charges you on your billing day every month until you cancel, so even one missed cancellation means another RM48 to RM380 deducted without warning.

If you only opened your account to test the AI tools, the Free plan already gives you 125 credits - you may realise quickly that a paid subscription is unnecessary. According to Stopee's cancellation tracking, many Malaysian users forget their billing dates and get charged multiple times before cancelling.

Your consumer protection rights in malaysia

Malaysian law protects you when you buy subscription services. The Consumer Protection Act 1999 requires that any subscription service be clearly advertised, that charges only happen with your consent, and that you receive clear notice before renewal.

If RunwayML charged you without clear consent, or if you cancelled but still got charged, you have the right to lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL). Stopee recommends taking screenshots of your cancellation confirmation, your billing history, and any communication from RunwayML's support team before filing a complaint.

Additionally, under the Personal Data Protection Act 2010 (PDPA), RunwayML must handle your billing and personal information securely. If you request it, they must provide copies of all data they hold about you within 14 days.

How to cancel RunwayML on the web dashboard

If you subscribed directly through RunwayML's website (not through Apple or Google), use the web dashboard cancellation method, which takes about 5 minutes.

Step-by-step web cancellation

Follow this exact sequence to avoid the common mistake of stopping halfway.

1. Visit app.runwayml.com/settings/billing and log in with your email and password.
   • If you cannot remember your password, use the "Forgot password" link on the login page.
   • Check that you are on the official Runway domain - never log in from a link in an unexpected email.
2. Locate the "Current plan" section on the Billing page - this shows your active subscription (Standard, Pro, or Max).
   • Note your exact renewal date; this is displayed right next to the plan name.
   • Take a screenshot of this section for your records.
3. Click the "Cancel plan" button - it is usually positioned below or beside the current plan information.
   • If you do not see this button, scroll down the page; RunwayML sometimes places it at the bottom.
4. Complete the feedback form if RunwayML asks you why you are leaving - this step is optional, but filling it helps RunwayML improve.
   • Your answers do not affect whether your cancellation goes through.
5. Click "Continue to cancel plan" or the equivalent button to proceed to the final confirmation.
   • Warning: This is where many users stop by mistake. Do not close your browser yet.
6. Confirm your cancellation in the Stripe payment processor page that appears - this is the crucial final step.
   • Stripe is RunwayML's payment handler; you must click "Confirm" on this screen for your cancellation to actually process.
   • Once you see a confirmation message like "Your subscription has been cancelled", take a final screenshot.

Pro tip: After cancellation, your account remains active until the end of your current billing period. You can still use any remaining credits, but you will not be charged again when that period ends.

Checking that your cancellation went through

Return to the Billing page 24 hours after you cancel. Your plan status should now show "Free" or "Cancelled" instead of your previous tier. If it still shows your old plan, your cancellation did not complete - repeat the steps above and make sure you click the Stripe confirmation screen.

How to cancel RunwayML on mobile apps

If you subscribed through Apple App Store or Google Play, you must cancel through that app store, not through RunwayML itself.

Cancelling on apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner (usually your photo or initials).
2. Tap "Subscriptions" from the menu that appears.
   • You will see a list of all your active and expired subscriptions.
3. Find "RunwayML" or "Runway" in the list and tap it.
   • If you do not see RunwayML here, you subscribed on the web, not through the App Store.
4. Tap "Cancel subscription" or "Edit subscription" and then select "Cancel".
   • Apple will show you a final chance to reconsider; tap "Confirm" or "Cancel Subscription" again to finish.
5. You will receive an email from Apple confirming the cancellation within minutes.
   • Save this email as proof of cancellation.

Pro tip: Apple processes App Store subscription cancellations immediately, so you will not be charged again at your next renewal date.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap "Payments and subscriptions" and then "Subscriptions".
   • A list of all your active subscriptions appears.
3. Find and tap "RunwayML" or "Runway".
   • If you subscribed on the web, this list will not include RunwayML.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask you to confirm your reason for cancelling; this is optional.
5. Tap "Yes, cancel" or the equivalent button to complete the cancellation.
   • Google sends a confirmation email within minutes.

Pro tip: Google Play cancellations take effect immediately, and you will keep your access until the end of your current billing period.

What happens after you cancel RunwayML

It can feel unsettling when you cancel a subscription and are unsure what comes next - here is exactly what to expect.

Your RunwayML account remains active until the end of your current billing period. If you cancelled on the 15th of the month but your next charge was scheduled for the 20th, you keep full access to RunwayML until the 20th. You can use any remaining credits, download your projects, and export your work during this grace period.

After your billing period ends, your account automatically converts to the Free plan. You lose access to premium features like 4K export and higher credit limits, but your account and projects stay in your inbox. Warning: The Free plan has a three-project limit, so if you had more than three projects, you cannot create new ones on the Free tier. You can still view and download your existing projects.

RunwayML will not charge you again after cancellation, assuming you completed the full cancellation process on the web, App Store, or Google Play. If you see another charge 30 days later, it means your cancellation did not go through - contact Stopee for help escalating a refund request.

Refunds and disputing charges in malaysia

RunwayML's standard refund policy does not offer refunds for subscription fees once you have already paid them. However, Malaysian consumer law gives you stronger protection than RunwayML's terms suggest.

When you qualify for a refund

You are entitled to a refund if:

• You were charged after your cancellation was complete, due to a system error or billing delay.
• RunwayML charged you without your explicit consent (for example, a surprise charge without clear renewal notice).
• You reported a fraudulent charge or unauthorised transaction on your credit or debit card.
• The service was unavailable or significantly broken for the billing period.

How to dispute a charge and request a refund

First, contact RunwayML support directly at [email protected] with the subject line "Refund request - [your account email]". Include the following in your email:

• Your RunwayML account email address.
• A screenshot of your cancellation confirmation page.
• The date and amount of the disputed charge.
• A clear explanation of why you believe the charge should be refunded (for example, "I cancelled on 5 January but was charged on 12 January").
• Your preferred refund method (original card or account credit).

RunwayML's support team normally responds within 5 to 7 business days. If they refuse your refund request or do not respond, you have the right to escalate to the MDTCCL or dispute the charge through your bank.

Disputing through your bank

If RunwayML ignores your refund request or refuses unreasonably, contact your bank (Maybank, Public Bank, CIMB, etc.) and request a chargeback or reversal. Provide your bank with:

• Your cancellation confirmation screenshot.
• A copy of your email to RunwayML and their response (if any).
• Your transaction history showing the disputed charge.

Your bank has 90 days from the transaction date to dispute the charge on your behalf. This is your safety net if RunwayML refuses to cooperate.

Common mistakes that prevent cancellation

Many Malaysian users cancel but still get charged again - you are not alone if you worry this could happen to you. Here are the exact mistakes to avoid.

Mistake 1: closing the page before the stripe confirmation

The most common cancellation failure happens on the web dashboard. You click "Cancel plan", complete the feedback form, and click "Continue to cancel plan" - but then close your browser or navigate away without seeing the final Stripe confirmation screen. RunwayML's system logs that you started cancellation but never finished it, so your subscription stays active.

Fix: Always wait for the Stripe payment processor page to appear. You will see a screen asking you to confirm your cancellation one more time. Click "Confirm" on this screen and wait for a success message before closing the page.

Mistake 2: cancelling only on the app but forgetting the app store subscription

Some users delete the RunwayML app or turn off notifications, thinking this cancels their subscription. It does not. Cancelling the app is separate from cancelling the subscription inside the App Store or Google Play. You must cancel the subscription itself, not just the app.

Fix: Go to your Apple App Store or Google Play settings (not the app itself), find the Subscriptions section, find RunwayML, and tap "Cancel subscription".

Mistake 3: not checking your billing date before cancelling

RunwayML charges you on your billing day - the same date each month. If you cancel after your charge has already processed, you have already paid for the next month. You still get to use RunwayML until that month ends, but the charge cannot be reversed just because you cancelled.

Fix: Always check your billing date before cancelling. If your next charge is in 3 days, cancel now. If your next charge is in 25 days, you can wait (but do not forget). Stopee recommends setting a phone reminder for 2 days before your renewal date.

Mistake 4: confusing "Free plan" with full account deletion

When you cancel your subscription, your account converts to the Free plan - it does not disappear. Your login credentials still work, your old projects still exist, and you can still access the platform. Many users think cancelling deletes their account and worry about forgotten logins later. It does not.

Fix: Cancellation and account deletion are two different actions. Cancellation stops your subscription. Deletion removes your account entirely (and is irreversible). If you only want to stop paying, cancel. If you want to erase your account completely, request account deletion from RunwayML support after you cancel.

Before you cancel: your final checklist

Use this checklist in the 24 hours before you cancel to make sure you do not lose anything important.

Your cancellation address and legal contact details

RunwayML does not publish a Malaysia-specific mailing address. The primary physical address on file is in New York, USA. For legal communications and refund disputes, use the following details:

When you write to [email protected], use a formal tone, include your account email address, and be specific about your dispute. Keep a copy of every email you send.

Summary: cancel RunwayML with confidence

Cancelling RunwayML takes five minutes if you know the exact steps, but one missed click can cost you another month of charges. Your first action is to confirm where you subscribed - the web dashboard, Apple App Store, or Google Play - because each requires a different cancellation method.

On the web, navigate to your billing settings, click "Cancel plan", complete the feedback form, and most importantly, confirm your cancellation in Stripe. On the App Store or Google Play, go to your subscriptions and tap "Cancel subscription". Do not just delete the app.

After you cancel, your account stays active until the end of your billing period. You keep your projects and remaining credits, but you will not be charged again. If RunwayML charges you after cancellation due to a system error, you have the right to request a refund under the Consumer Protection Act 1999 - contact their legal team at [email protected] with proof of your cancellation.

Throughout this process, remember that you have consumer rights in Malaysia. Stopee has helped thousands of consumers cancel subscriptions safely and dispute unlawful charges. If RunwayML refuses to refund a disputed charge, escalate to the MDTCCL and dispute the charge through your bank - these steps work, and they protect you.

You are not locked in. You chose to subscribe, and you have the power to cancel. Stopee recommends setting a phone reminder for 2 days before your next renewal date so you never miss your chance to cancel again. For more guidance on subscription cancellations across services, visit Stopee.com - your trusted resource for consumer empowerment and transparent billing.