Manage Scan Hero

How to cancel Scan Hero before your next charge hits

What Scan Hero is and why you might want to leave

Scan Hero is a subscription-based mobile app that turns your phone into a portable document scanner, letting you capture, convert, and export files as PDFs. You get premium scanning features, cloud storage, and export options through recurring billing plans starting from RM38 per week or RM71 per month.

The problem many Malaysian users face is simple: the app works fine, but cancellation feels hidden. You download it, try the free trial, your card gets charged, and then you realise you can't find where to stop the billing. That frustration is real, and Stopee is here to walk you through it step by step.

Why malaysian users typically cancel

Most people cancel Scan Hero for one of three reasons. First, you discovered a free alternative like Adobe Scan or Microsoft Lens that does the job without recurring charges. Second, you signed up for the free trial, forgot about it, and now you want your money back. Third, you tried the premium features, found you don't use them, and prefer not to waste RM71 every month.

Whatever your reason, cancelling should not require you to contact a support team in another country or jump through hoops. At Stopee, we believe you deserve a clear, straightforward exit path.

Where Scan Hero billing actually happens

This is the critical detail most users miss. Scan Hero does not handle your billing directly. Instead, your charges come from one of three places depending on how you signed up.

• App Store (if you downloaded on iPhone)
• Google Play (if you downloaded on Android)
• The Scan Hero web portal (if you signed up online)

Your bank statement probably shows "Apple" or "Google" as the merchant, not "Scan Hero" itself. That is intentional. The app store acts as the middleman, which means you cancel through the app store first, not through the Scan Hero app.

Your cancellation options explained

You have three main routes to cancel, and which one works depends on where you signed up.

Cancel through apple app store (iPhone users)

If you subscribed on your iPhone, your next renewal charge is scheduled through Apple. You must cancel there, not in the Scan Hero app itself.

1. Open Settings on your iPhone and tap your name at the top.
   • If you use iOS 13 or earlier, tap iTunes and App Store instead.
2. Tap Subscriptions.
   • You may need to tap Media and Purchases first on older iOS versions.
3. Find Scan Hero in the list and tap it.
   • Scroll down if you have many subscriptions.
4. Tap Cancel Subscription or Edit.
   • The button text varies depending on your iOS version.
5. Confirm your choice when prompted.
   • Apple will show your final renewal date. Screenshot this.
6. Wait for the confirmation email from Apple.
   • Check your inbox within 1 hour. If it does not arrive, repeat the steps to verify cancellation went through.

Pro tip: Do this at least 5 days before your next billing date. Apple processes cancellations immediately, but the confirmation email takes time. If you cancel on the day you are charged, you may still be billed, though you can request a refund within 90 days.

Cancel through google play (Android users)

Android subscriptions are managed through Google Play, and the process is equally straightforward once you know where to look.

1. Open the Google Play app on your Android phone.
   • If you do not have it, download it from the Play Store.
2. Tap the profile icon in the top right corner.
   • It usually looks like a circle with your initials or photo.
3. Tap Manage my subscriptions.
   • This may be under Payments and subscriptions on some devices.
4. Find Scan Hero and tap it.
   • Subscriptions are usually listed alphabetically.
5. Tap Cancel subscription.
   • Google will ask you to confirm and may offer a discount to stay. Ignore it if you want to leave.
6. Select your reason (optional) and tap Continue.
   • Your feedback helps, but it is not required to cancel.
7. Confirm the cancellation by tapping Cancel subscription again.
   • You will see your access end date. Take a screenshot.

Warning: Do not uninstall the app after cancelling. Your subscription will still be active until the renewal date passes. Deleting the app does not cancel your billing.

Cancel through the Scan Hero web account

If you signed up directly on the Scan Hero website (not through an app store), you need to cancel through your account dashboard.

1. Visit the Scan Hero website and log in with your email and password.
   • If you forgot your password, use the "Forgot password" link.
2. Navigate to Account Settings or Subscription Management.
   • This is usually in the sidebar or under a profile menu.
3. Look for an option labeled Billing, Plans, or Subscriptions.
   • The exact wording varies by interface update.
4. Click Cancel Subscription or Downgrade to Free.
   • You may be offered a discount. Decline it if you are certain.
5. Confirm your cancellation and save the confirmation page.
   • Screenshot the cancellation confirmation with the date and time.
6. Check your email for a cancellation confirmation from Scan Hero.
   • If you do not receive one within 24 hours, log back in to verify the subscription is gone.

Pro tip: The Scan Hero support documentation is hosted on scrapehero.com, which is confusing for users. If you need help, check their knowledge base directly, but Stopee recommends following the steps above first, as they work across all platforms.

Your consumer protection rights in malaysia

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with subscription services, and you should know them before you contact support.

What the law says about subscriptions

Under the Consumer Protection Act 1999, businesses must clearly disclose the full cost of a subscription, the renewal terms, and how to cancel. If Scan Hero made it hard to find the cancellation button or charged you without a clear reminder before renewal, they may have breached this law.

You also have the right to a refund if the service was not delivered as described, or if you were charged after you cancelled. If Scan Hero charged you after you hit cancel, that is a breach, and you can escalate.

How to escalate if Scan Hero refuses a refund

If Scan Hero does not refund you after cancellation, or if they ignore your request, contact the Malaysian Ministry of Domestic Trade, Cooperatives and Consumerism (KPDN). They handle consumer disputes and can pressure the company to refund you within 30 days. Stopee always recommends documenting everything before escalation, including screenshots of your cancellation confirmation and billing receipts.

Provide KPDN with your order reference, the amount charged, the date of charge, and proof of cancellation. Include copies of all emails and screenshots. KPDN will contact Scan Hero on your behalf, and the company usually complies within 14 working days.

How to get a refund after cancellation

Cancelling stops future charges, but it does not automatically refund money you already paid.

When Scan Hero will refund you

Most app store subscriptions are non-refundable unless you cancel within 48 hours of the charge date. However, Malaysian consumer law allows for refunds if the service was faulty or misrepresented. If you used the trial and were charged before it clearly ended, you have grounds for a refund under consumer protection rules.

How to request a refund step by step

Stopee recommends trying the app store refund route first, as it is fastest.

1. Open your App Store or Google Play account and find the Scan Hero charge.
   • Search your purchase history by date or amount.
2. Tap the charge and select Report a problem or Request a refund.
   • The exact wording depends on your app store.
3. Select your reason: unintended purchase, service not as described, or charged after cancellation.
   • Be specific. "I cancelled my subscription but was still charged" is stronger than "I did not want it."
4. Attach your cancellation confirmation screenshot.
   • This is your strongest evidence.
5. Submit the request and wait 5 to 10 business days.
   • The app store will review your claim and email you a decision.
6. If the app store declines, contact Scan Hero support directly.
   • Reference your app store request number and ask for a goodwill refund.

If neither works, file a KPDN complaint. Include your bank statement showing the charge, proof of cancellation, and copies of all correspondence with the app store and Scan Hero. KPDN will assign your case a reference number and follow up within 30 days.

Scan Hero pricing in malaysia

Understanding what you were paying for helps you negotiate a refund or decide whether to cancel.

If you were on the weekly plan (RM38) and cancelled, you may have overpaid compared to the monthly option (RM71 for 4+ weeks). Mention this in any refund request; some companies offer partial credits as good faith.

What happens after you cancel

It is worth knowing what to expect in the days and weeks after you hit the cancel button.

Your access during the final period

You keep full access to Scan Hero until the end of your current billing cycle. If you were charged on the 15th of the month and cancel on the 20th, you still have premium features until the 15th of next month. Use this time to export any important scanned files you want to keep.

After the final date passes, your account reverts to the free tier. You lose premium features and cannot export more than a few files per month. Stopee strongly advises saving everything you need before that date arrives.

What to do with your files

Scan Hero does not state how long it keeps your data after your subscription ends. To be safe, download all your scanned documents within 7 days of cancelling.

1. Log into Scan Hero and navigate to your file library.
   • You may need to do this through the web if the app removed the download option.
2. Select the files you want to keep.
   • Use multi-select to export everything at once.
3. Choose export format: PDF, JPEG, or ZIP.
   • PDF is safest for documents.
4. Save to your phone, computer, or cloud storage (Google Drive, OneDrive, etc.).
   • Cloud storage is safer than your phone alone.
5. Delete the Scan Hero app only after your files are safely backed up.
   • Deleting the app first risks losing access to your library.

Confirmation you should expect

After cancellation, you will receive an email from the app store (Apple or Google) confirming the subscription ended. You may also get an email from Scan Hero itself offering a discount to come back. Both are normal. Ignore the offer unless you genuinely want to resubscribe.

Pro tip: Save the app store confirmation email. It proves the date you cancelled, which is vital if you are later charged by mistake or need to file a KPDN complaint.

Common mistakes that lock you out of refunds

It is easy to make a small error that costs you money, but these traps are avoidable if you know what to watch for.

Deleting the app instead of cancelling

This is the number one reason people get charged again after thinking they cancelled. Deleting the Scan Hero app does nothing to your subscription. Your billing renewal will still fire at your app store on schedule, and your card will be charged. Only cancelling through the app store stops the charge.

Cancelling in the wrong place

You cannot cancel Scan Hero from inside the Scan Hero app. The app does not control billing; the app store does. If you look for a "Cancel Subscription" button within Scan Hero itself, you will not find it. This design is intentional and confusing. Always cancel at the app store level, never in the app.

Missing the refund window

Apple and Google typically allow refunds only within 48 hours of a charge. If you cancel on day 3, you are usually out of luck. Request the refund immediately if you catch the charge within two days. Stopee recommends setting a phone reminder 5 days before your renewal date to cancel in time.

Not saving your cancellation proof

If you cannot prove you cancelled, you cannot dispute a future charge effectively. Screenshot or save the confirmation page showing the cancellation date and time. Also screenshot your app store subscription list showing Scan Hero is no longer there. These two images are your insurance policy.

A checklist to use before and after cancellation

Use this checklist to ensure nothing goes wrong.

Final summary and next steps

Cancelling Scan Hero is straightforward once you know that the app store controls your billing, not Scan Hero itself. Whether you subscribed on Apple, Google, or the web, you now have a clear path to cancel in minutes.

The three core steps are always the same: log into your app store or Scan Hero account, find the subscription, and click cancel. Do this at least 5 days before your next billing date. Save proof of cancellation. If you are charged by mistake, request a refund within 48 hours. If the company ignores you, escalate to KPDN.

Stopee has helped thousands of consumers cancel unwanted subscriptions, avoid surprise charges, and recover refunds they were owed. You are not locked in. You have rights. Use them. If you face trouble at any step, return to this guide, and if you still need clarity on consumer protection in Malaysia, Stopee is here to empower you to take control of your own billing.

Support contact information

If you need to escalate your issue beyond cancellation, here are the official channels.

• Ministry of Domestic Trade, Cooperatives and Consumerism (KPDN): Visit www.kpdn.gov.my or call the consumer hotline for complaints and disputes.
• Apple Support (App Store refunds): reportaproblem.apple.com
• Google Support (Google Play refunds): support.google.com/googleplay
• Scan Hero support: Check scrapehero.com for the knowledge base and contact options.