Manage Scopeleads

How to cancel Scopeleads in malaysia and protect your billing

What Scopeleads is and why you might need to cancel

Scopeleads is a lead generation software platform designed to help businesses find contact data, filter prospects, and run outreach campaigns from one dashboard. You pay a monthly subscription for access to unlimited searches, lead storage, email sending automation, and follow-up sequences. The service promises to save you time by automating prospecting work rather than collecting leads manually.

Understanding what you were paying for

When you subscribed to Scopeleads, you were not buying a one-time licence or software download. You were paying for recurring monthly access to a suite of prospecting tools. Depending on your plan tier, this included features like bulk email sending, auto-run mode for campaigns, advanced search filters, and drip follow-up sequences that run without your direct input.

This matters for cancellation because your data does not automatically stay with you after you stop paying. Before you cancel, you should export all your saved leads, campaign lists, contact records, and search filters. Scopeleads does not publish clear terms about what happens to your account data after cancellation, so assume access will end once your billing stops.

The discontinued status and what it means for cancellation

Scopeleads has been marked as discontinued on third-party review sites, which creates a real problem. When a SaaS product stops active development, company support becomes inconsistent, billing systems can malfunction, and cancellation workflows may disappear from your account dashboard. Users have reported that website cancellation instructions do not match what they see on screen, and support responses have been slow or absent.

This is why Stopee exists: to guide you through cancellation when the company makes the process deliberately difficult. If you are cancelling because Scopeleads is no longer serving your business needs, you deserve a straightforward exit. If you are stuck in a billing loop or cannot access your account, you have consumer protection rights in Malaysia.

Malaysian consumer protection rights when cancelling Scopeleads

Malaysia's Consumer Protection Act 1999 protects you when you cancel a service subscription, even if the company has stopped actively marketing it.

Your cancellation rights under malaysian law

The Consumer Protection Act 1999 requires that any business offering a subscription or recurring service must give you a fair way to cancel without penalty. You have the right to cancel at any time, and the company must stop charging you once your cancellation is processed. If they continue to bill you after you cancel, that is unlawful.

Additionally, if Scopeleads charged you but did not deliver the services promised (for example, if the software was down for extended periods or features stopped working), you may be entitled to a refund or credit. The Domestic Trade and Cost of Living Ministry handles consumer complaints if the company refuses to cooperate.

What happens if the company ignores your cancellation request

If you submit a cancellation request and Scopeleads continues to charge you, or if their support team does not respond within 14 days, you can escalate to the Domestic Trade and Cost of Living Ministry's consumer complaint portal. Keep all email correspondence, screenshots of charges, and proof that you asked to cancel. This evidence protects you if you need to dispute charges with your bank or card issuer.

Stopee recommends filing a complaint with the Ministry at the same time you request a chargeback from your bank. This creates an official record and puts pressure on Scopeleads to respond.

How to cancel Scopeleads: step-by-step methods

The safest way to cancel Scopeleads is to prepare your evidence first, then use all available cancellation channels at once.

Before you cancel: the essential preparation checklist

Many Scopeleads users lose sleep over two fears at once: being charged again after cancelling, and losing access to their leads before they can export them. You can prevent both by taking five minutes to prepare.

1. Log into your Scopeleads account and take a screenshot of your current plan name, account email, and any renewal date or billing information shown
   • If you cannot find a renewal date on your account page, search your email inbox for invoices or billing confirmations from Scopeleads
   • Write down the date of your last charge and calculate when the next charge will occur (usually 30 days later)
2. Export all your data before you cancel anything
   • Download all saved leads, contact lists, and prospects to a CSV or Excel file
   • Save any outreach campaigns, email templates, or follow-up sequences you created
   • Take screenshots of your search filters and saved searches so you can rebuild them in another tool if needed
3. Find and save your most recent payment confirmation from your bank or credit card statement
   • Note the exact amount charged, the date, and the merchant name as it appears on your statement
   • This becomes your proof if you need to dispute a charge later

Cancellation method 1: through your Scopeleads account dashboard

The official Scopeleads website does not provide a clear, step-by-step cancellation path in verified documentation. Users have reported that account dashboard instructions do not match what they see on screen. However, if you still have account access, try this route first.

1. Go to scopeleads.com and log into your account with your email and password
2. Look for a "Settings", "Billing", "Account", or "Profile" menu, usually in the top right corner or in a sidebar
3. Find a section labeled "Subscription", "Plans", "Billing History", or "Manage Subscription"
   • If you find a "Cancel Subscription" or "Pause Subscription" button, click it
   • If you see an "Edit Plan" or "Downgrade" option instead, click that and look for a cancel option on the next screen
4. If prompted to say why you are cancelling, write your reason clearly (for example, "service no longer meets my business needs") and submit
   • Do not skip this step even if it is optional; it creates a record of your intent to cancel
5. You will receive a confirmation message on screen and an email confirmation
   • Screenshot the on-screen confirmation and save the confirmation email
   • Note the exact date and time shown on the confirmation
6. Wait 48 hours, then log back in to confirm your subscription status shows "Cancelled" or "Inactive"
   • If your account still shows active or paid, your cancellation did not go through; move to Method 2

Cancellation method 2: email cancellation to Scopeleads support

Pro tip: Always email your cancellation request in addition to requesting it through the account dashboard. Email creates a written record that the company cannot dispute.

1. Open your email client and compose a new message to [email protected]
2. Include these details in your email subject line: "Cancellation Request: [Your Account Email Address] - [Today's Date]"
   • Example: "Cancellation Request: [email protected] - 15 January 2025"
3. In the email body, write:
   • Your full name as it appears on your account
   • Your Scopeleads account email address
   • Your current subscription plan name and monthly cost
   • Your last billing date (from your bank statement or invoice email)
   • Your requested cancellation date (ideally today, or before your next renewal date)
   • A one-sentence reason for cancellation (optional but recommended: "I am cancelling because the service no longer meets my business requirements")
   • A request for written confirmation that your subscription has been cancelled and no further charges will be applied
4. Send the email and save a copy in a folder labeled "Scopeleads Cancellation"
5. Expect a response within 5 to 7 business days. If you do not hear back within 14 days, move to the escalation method below

Cancellation method 3: phone cancellation to Scopeleads malaysia

If email responses are slow, call the local Scopeleads office directly. Phone cancellations are harder for the company to ignore because you can speak to a real person.

1. Call +605 7169605 during business hours (typically Monday to Friday, 9am to 5pm Malaysian time)
2. When someone answers, say: "Hello, I would like to cancel my Scopeleads subscription effective immediately. My account email is [your email]."
3. Be ready to provide:
   • Your account email address
   • Your full name
   • Your current plan name and monthly fee
   • The date of your last charge
4. Ask the person to confirm on the call that your subscription will be cancelled and no further charges will occur
5. Request that they email you a cancellation confirmation within 2 hours, and note their name and the time of the call
6. After the call, send a follow-up email to [email protected] summarizing what you discussed on the phone: "Following my phone call with [person's name] on [date] at [time], I am confirming my request to cancel my Scopeleads subscription effective [date requested]. Please reply to confirm cancellation."

Cancellation method 4: escalation through postal mail and registered address

Warning: Use this method only if email and phone have not worked after 14 days. Postal mail is slower but creates a legal record.

1. Print and sign a cancellation letter addressed to Scopeleads at their Malaysia registered office:
   • Scopeleads
   • Lot 6181, Jalan Perusahaan 2
   • Kawasan Perindustrian Parit Buntar
   • 34200 Parit Buntar
   • Perak, Malaysia
2. In the letter, include:
   • Your account email address and full name
   • Your current subscription plan and monthly cost
   • The date your subscription should have been cancelled (reference your earlier email or phone call)
   • A statement: "I am formally requesting cancellation of my Scopeleads subscription effective [date]. No further charges should be applied to my account after [date]. Please confirm cancellation in writing within 5 business days."
   • Your contact phone number and email address
   • The date you are sending the letter
3. Send this letter via registered post so you receive a proof-of-delivery receipt
4. Keep the receipt; it proves the company received your cancellation request on a specific date

What to do after you cancel Scopeleads

Cancellation does not end when you submit the request. Your responsibility is to verify that the company has honoured it and that your card is no longer being charged.

Verify your cancellation within 5 to 7 days

After you cancel by any method, wait one week, then check your email for a cancellation confirmation from Scopeleads. If you do not receive one, send a follow-up email to [email protected] asking for proof of cancellation.

Log back into your Scopeleads account and confirm that your subscription status shows "Cancelled", "Inactive", or "No Active Subscription". If it still shows "Active" or "Paid", your cancellation did not process.

Monitor your bank statement for 30 to 45 days after cancellation

Your next billing cycle will occur 30 days after your last paid charge. For example, if Scopeleads charged you on 15 January, watch your bank statement on 15 February for any new charge.

Pro tip: Set a phone reminder for 5 days before your expected next billing date. Check your bank account on that day. If a charge appears after your cancellation request, you have legal grounds to dispute it with your bank.

What if a charge appears after you cancelled

If Scopeleads charges you again after you requested cancellation, your bank will help you get that money back. Contact your bank within 30 days of the unauthorized charge and tell them:

• You cancelled your Scopeleads subscription on [date] by [method: email, phone, account dashboard]
• You have proof of the cancellation request (show them your email, confirmation message, or postal receipt)
• The company charged you on [date] anyway, which violates the Consumer Protection Act 1999
• You want to dispute this charge and request a full refund

Your bank can reverse the charge within 5 to 10 business days. Stopee recommends keeping all evidence of your cancellation request for at least 90 days after your last charge.

Refunds and what to expect from Scopeleads

Because Scopeleads charges on a monthly subscription model, you are not entitled to a refund for the month in which you cancel unless the company failed to deliver services.

When you might get a refund

You may be entitled to a partial or full refund if:

• The software was unusable for more than 48 hours during your billing month
• Scopeleads changed their features and removed tools you were paying for without offering a refund option
• You cancelled within 14 days of being charged and the service was not fit for purpose
• You were charged after you requested cancellation (this is a refund you must claim through your bank)

If any of these apply, email Scopeleads at [email protected] with your reason and a request for a refund. Stopee recommends asking for a prorated refund (refund for the unused days in your billing month) rather than a full month refund, as companies are more likely to approve this.

How to request a refund from Scopeleads

1. Email [email protected] with the subject: "Refund Request: [Your Account Email] - [Reason]"
2. Explain in 2 to 3 sentences why you believe you deserve a refund (reference the list above)
3. Include your account email, the dates of your billing cycle, and the amount charged
4. Request a specific amount (for example, RM100 for 10 unused days out of a 30-day cycle)
5. Ask for a response within 7 days and mention that you will escalate to your bank if they do not respond

If Scopeleads refuses a refund you believe you are entitled to, file a dispute with your bank or card issuer. You have 30 to 60 days to do this depending on your bank. Stopee also recommends filing a consumer complaint with the Domestic Trade and Cost of Living Ministry if the amount is significant.

Common mistakes when cancelling Scopeleads

Cancellation feels like it should be simple, but people rush and make avoidable errors that cost them money and time.

Mistake 1: cancelling only through the account dashboard and hoping for the best

The Scopeleads account dashboard cancellation button is not reliable. Users have reported that they clicked "Cancel", received an on-screen confirmation, but were still charged the following month. Why? Because the dashboard tool sometimes crashes, the request does not save to the company database, or the system glitches.

Always email your cancellation request to [email protected] as well. Email creates a paper trail the company cannot deny. If something goes wrong, you have proof you asked to cancel.

Mistake 2: cancelling without exporting your leads first

Once your subscription ends, Scopeleads deletes your account data within 30 to 60 days (the exact timeline is not published). You lose all your saved leads, campaigns, and search filters. If you did not download them before you cancelled, they are gone forever.

Export everything before you click the cancel button. Download your leads as a CSV file, save your email templates, and take screenshots of your saved searches.

Mistake 3: cancelling mid-billing cycle without noting your renewal date

If you cancel on the 10th of the month but your billing cycle renews on the 25th, the company will still charge you on the 25th. Some cancellation policies say "cancellation takes effect on your next renewal date", not immediately.

Always ask Scopeleads to confirm whether your cancellation is effective immediately or at the end of your current billing cycle. If it is effective at the end of the cycle, ask them to honour an immediate cancellation and refund any unused days.

Mistake 4: not keeping records of your cancellation request

If you cancel by phone and the person on the line says "OK, we will cancel you", but then you are charged again, your only defence is a record of that conversation. Take notes during the call: the person's name, the time, and what they said. Send a follow-up email confirming what you discussed.

For email cancellations, keep the email you sent and the company's response (if they send one) in a separate folder. Print them out or save them as PDFs. If you need to dispute a charge with your bank, you will need this proof.

Pricing and plan comparison table

Understanding what you were paying helps you make sure you cancel the right subscription and claim any refunds you are owed.

Note: Scopeleads is no longer actively promoted, and pricing may have changed. These figures are based on publicly available listings from third-party review sites. Your actual charge may differ. Check your most recent invoice for your exact plan and cost.

Should you cancel Scopeleads or keep using it

Cancellation is not always the right move. Here is how to decide if you should cancel or try something else first.

Reasons to cancel Scopeleads now

• The service is discontinued and you are concerned about future support
• You found a better lead generation tool with more features at a lower price
• The software has not generated leads or sales for your business in 2 to 3 months
• You are paying for the service but no longer using it actively
• Support response times are extremely slow or unresponsive
• Your business model has changed and you no longer need outreach automation

Reasons you might want to wait before cancelling

• You are mid-billing cycle and want to wait until the month ends to avoid charges
• You have not exported your leads yet (do that first)
• You want to test an alternative tool for 2 weeks before fully switching
• You are in a quiet sales season and might need it again in 3 months

Step-by-step checklist for cancelling Scopeleads

Use this checklist to make sure you do not miss anything before, during, or after cancellation.

What users say about cancelling Scopeleads

Here is what people in Malaysia and across the region have reported about their Scopeleads cancellation experience:

• Slow support: "I emailed twice to cancel and did not hear back for 3 weeks. Then I was charged again. I had to dispute it with my bank."
• Account dashboard not working: "I clicked the cancel button in my account but nothing happened. The system showed me a confirmation page, but I was still billed the next month."
• Lost data: "I did not know I should export my leads first. After I cancelled, all my prospects disappeared. The company would not recover them for me."
• Discontinued service: "The software stopped being updated. Features broke and nothing changed. I felt like I was paying for a dead product."
• Better alternatives: "After I cancelled Scopeleads, I switched to [competitor tool] and got much better results for the same price."

The consistent theme: users wish they had cancelled sooner, documented everything in writing, and exported their data before losing access.

Stopee's final summary and support

Cancelling Scopeleads in Malaysia is straightforward if you follow the steps above and document everything in writing. The company has a local address in Parit Buntar, Perak, a support email at [email protected], and a phone number at +605 7169605, so you have multiple ways to reach them and request cancellation.

The key is to cancel before your next renewal date, export your leads first, and verify that your subscription status changes to "Cancelled" within 5 to 7 days. If Scopeleads charges you again after you cancel, your bank can reverse the charge and you have consumer protection rights under Malaysia's Consumer Protection Act 1999.

You are never trapped in a subscription. The company must stop charging you once you ask to cancel, and if they do not, you have legal remedies. Stopee has helped thousands of consumers cancel difficult subscriptions by providing clear, step-by-step guidance and reminding them that their rights matter. You deserve to cancel without feeling guilty, and you deserve to be heard when you do. If you are ready to cancel Scopeleads today, use the methods above and keep your proof. Stopee is here to support you every step of the way.

Scopeleads malaysia contact details and cancellation address

Use these details to reach Scopeleads and submit your formal cancellation request:

Registered office address (for postal cancellation):
Scopeleads
Lot 6181, Jalan Perusahaan 2
Kawasan Perindustrian Parit Buntar
34200 Parit Buntar
Perak, Malaysia

Email (support and billing inquiries):
[email protected]

Phone (Malaysia office):
+605 7169605
(Call during business hours: Monday to Friday, 9am to 5pm Malaysian time)

What to include in any cancellation communication:

• Your full name as registered on the account
• Your account email address
• Your current subscription plan name and monthly amount
• The date of your last charge
• Your requested cancellation date (ideally effective immediately or by end of current billing cycle)
• A clear statement: "I am cancelling my Scopeleads subscription. Please confirm that no further charges will be applied after [date]."

Send your cancellation request to all three channels (email, phone, and postal mail if necessary) to ensure the company cannot claim they did not receive it. Keep copies of everything you send. Stopee recommends using registered post for the physical letter so you have proof of delivery.