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Cancel Signulous: The Right Way
How to cancel Signulous and stop paying for iOS app signing
What Signulous is and why you might want to cancel
Signulous is a code-signing service that lets you install and sign iOS and tvOS apps outside Apple's official App Store, without jailbreaking your device. The service charges you an annual subscription: RM94 (approximately USD 19.99) for iOS access and RM75 (approximately USD 15.99) for tvOS access each year.
The frustration you feel about cancelling Signulous is completely valid. Many users discover the auto-renewal trap only after a second charge appears on their bank statement, and the cancellation process is deliberately hidden on a page that is not easy to find. This guide from Stopee will show you exactly where to switch off renewal, what to do before you make changes, and how to protect yourself under Malaysian consumer law if something goes wrong.
How Signulous charges you
When you subscribe to Signulous, you pay once per year upfront. Your device registration remains active for 12 months from your purchase date. Signulous automatically renews your subscription unless you manually turn off auto-renewal before your renewal date arrives. The company does not send you a reminder email or warning before charging you again, so the burden is entirely on you to cancel in time.
For Malaysian users, the prices shown on the Signulous website are in USD. Your bank or payment provider will convert the amount to ringgit at their own exchange rate, which may differ slightly from the rate shown here. Most transactions land between RM94-96 for iOS and RM73-76 for tvOS, depending on your bank's conversion fees.
Why users in malaysia cancel Signulous
You might want to cancel for several reasons: you no longer need sideloaded apps, you want to stop paying the annual fee, you experienced app crashes or certificate revocation, or you simply forgot the subscription was active and discovered the charge by accident. Whatever your reason, you have the right to cancel before the next renewal date, and you have consumer protections under Malaysian law to back you up if Signulous fails to honour your cancellation.
Your consumer rights under malaysian law
Malaysia's Consumer Protection Act 1999 protects you when you subscribe to services like Signulous. Here is what you need to know.
Your right to cancel and your cooling-off period
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (like a digital subscription) within 14 days of purchase, provided you notify the supplier in writing. For Signulous, this means you can demand a full refund within 14 days of your first charge if you change your mind. However, if you use the service during the 14-day period, you may lose this right or face a deduction for services consumed.
After the 14-day cooling-off window closes, you can still cancel your subscription at any time. However, the company is not legally required to refund you for the remainder of your subscription period once the cooling-off window has passed. Your best protection is to cancel before your renewal date so you do not get charged again.
What to do if Signulous refuses to honour your cancellation
If you cancel your auto-renewal but Signulous still charges your card, you have the right to complain to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces consumer law in Malaysia and can compel the company to refund you if they find that Signulous violated the Consumer Protection Act.
Keep every piece of evidence: your transaction receipts, screenshots showing the renewal was switched off, bank statements, and copies of any emails you send to [email protected]. Stopee recommends you also request a written confirmation from Signulous when you cancel, so you have proof of when you submitted your cancellation request.
How to cancel Signulous before your next renewal
The cancellation process is simple once you know where to look, but Signulous hides it deliberately to discourage you. Here is the exact path to switch off auto-renewal.
Step-by-step cancellation on the Signulous website
- Go to signulous.com and log in with your email and password.
- If you have forgotten your password, click "Forgot password" and reset it using the email address linked to your account.
- Once you are logged in, look for the "Check Order" page or "Manage Order" section in your account dashboard.
- This is usually found under "Account Settings," "Billing," or "My Orders" - the exact label varies, but it will show your purchase history and active subscriptions.
- Find the iOS or tvOS subscription you want to cancel.
- You will see your renewal date displayed here, along with a toggle or checkbox that says "Automatic Renewal" or "Auto-Renew."
- Click the toggle or checkbox to switch off automatic renewal.
- The page may ask you to confirm the change. Click "Confirm" or "Save" to finalize the cancellation.
- Take a screenshot immediately showing that automatic renewal is now OFF or DISABLED.
- Do not close this page until you have captured proof that the change was successful.
- Close your browser and log in again to verify the change persisted.
- Navigate back to the same "Check Order" page and confirm that auto-renewal is still showing as OFF. Some systems revert changes if there is a delay in processing, so this extra step is essential.
Pro tip: If you cannot find the "Check Order" page in your dashboard, email [email protected] and ask them to confirm in writing that your auto-renewal has been switched off. Include your email address, transaction ID, and the date of your original purchase. Request that they reply with a confirmation email you can keep as evidence.
Warning: Do not assume your cancellation is complete just because you switched off the toggle. Stopee has heard reports from users who toggled auto-renewal off but still got charged because the system did not process the change immediately. Always take a screenshot and verify the change on a second login.
If you cancel after your renewal date has passed
If your renewal date has already arrived and you were charged again, you can still cancel to prevent a third charge. Follow the same steps above, but also contact [email protected] immediately to request a refund for the charge that should not have happened. Cite the Consumer Protection Act 1999 and explain that you did not authorize the renewal. Stopee recommends you send this email via registered mail or a service that provides proof of delivery, so Signulous cannot claim they did not receive your request.
Pricing and what you pay for Signulous in malaysia
Understanding the exact cost helps you decide whether the service is worth keeping or worth cancelling immediately.
| Plan | Annual cost (USD) | Approximate cost (RM) | What you get | Renewal |
|---|---|---|---|---|
| iOS registration | USD 19.99 | RM 94 | Sign and install unlimited iOS apps for 12 months | Auto-renews yearly unless cancelled |
| tvOS registration | USD 15.99 | RM 75 | Sign and install tvOS apps for 12 months | Auto-renews yearly unless cancelled |
| Both plans combined | USD 35.98 | RM 169 | iOS + tvOS access for 12 months | Auto-renews yearly unless cancelled |
Stopee notes that these prices are published by Signulous in USD. Your bank will convert them to ringgit at their own rate, so your final charge may be slightly higher or lower than the amounts shown above. Always check your bank statement to see the exact ringgit amount charged.
What happens after you cancel Signulous
Cancelling your auto-renewal does not immediately delete your account or stop your apps from working. Here is the timeline you should expect.
Your access after cancellation
When you switch off auto-renewal, your device registration remains active until the end of your current 12-month subscription period. Your apps will continue to work normally. You can still sideload new apps using your current registration, and existing apps will not crash or disappear on the cancellation date.
On the day your registration expires (usually 12 months after your original purchase or renewal date), your device will no longer be able to sign new apps. Existing apps may continue to run, but you will not be able to install updates or add new sideloaded apps until you renew or switch to a different app-signing service.
Refunds and what to expect
Signulous does not automatically refund unused time when you cancel. If your subscription is set to renew on 15 August and you cancel on 1 August, you will not receive a refund for the 14 days of unused time. This is legal in Malaysia provided the company's Terms clearly state the non-refund policy, which Signulous does.
Your only refund rights are: within 14 days of your first purchase (cooling-off period under Consumer Protection Act 1999), or if you can prove that Signulous failed to deliver the service (for example, if your device registration never activated or if the company breached the contract). If you are within the 14-day window, contact [email protected] and request a full refund. If you are outside the 14-day window, you have no automatic refund right, but you can cancel to prevent future charges.
Common mistakes people make when cancelling Signulous
Many users think they have cancelled successfully, only to discover weeks later that they were charged again. Here are the traps Stopee sees most often.
Mistake 1: confusing "cancel" with "account deletion"
Cancelling your auto-renewal does not delete your Signulous account. Your account remains active, your device registration information is stored, and you can log back in at any time. If you want to fully delete your account and all associated data, you may need to request this separately from [email protected]. However, account deletion is not the same as cancelling auto-renewal, so do not confuse the two.
Mistake 2: switching off renewal at the last minute on renewal day
If your renewal date is 15 August, do not wait until 15 August at 11:59 PM to switch off auto-renewal. By that time, Signulous may have already processed your payment, especially if their servers run on a different time zone or if there is a delay in processing. Switch off auto-renewal at least 2-3 days before your renewal date to be safe.
Mistake 3: not taking screenshots or keeping proof
If Signulous charges you again after you cancelled, they may claim that auto-renewal was still active when the payment went through. Without a screenshot or written confirmation, you have no evidence to dispute the charge. Stopee strongly recommends you take a screenshot the moment you switch off auto-renewal and save it to your phone or cloud storage. Also request a written confirmation email from [email protected].
Mistake 4: expecting app crashes to reverse after cancellation
Some Signulous users experience app crashes, certificate revocation, or apps being removed from their device. Cancelling your subscription will not undo these technical issues. The apps may continue to fail even after you cancel, because the problem was not caused by your subscription status. If you are having technical issues, contact [email protected] before you decide to cancel, in case the issue is fixable.
Cancellation checklist for Signulous
Use this checklist to make sure you have completed every step and protected yourself fully.
| Step | Action | Completed |
|---|---|---|
| 1 | Note your current renewal date from the Signulous website | ☐ |
| 2 | Log in to signulous.com and navigate to "Check Order" | ☐ |
| 3 | Switch off the "Automatic Renewal" toggle | ☐ |
| 4 | Take a screenshot showing auto-renewal is OFF | ☐ |
| 5 | Log out and log back in to verify the change persisted | ☐ |
| 6 | Email [email protected] requesting written confirmation of cancellation | ☐ |
How stopee helps you cancel Signulous and other services
Cancelling Signulous is straightforward once you know the steps, but not every subscription is this simple. Many companies deliberately hide their cancellation links, charge you without permission, or refuse to honour cancellations. Stopee has helped thousands of consumers cancel subscriptions, dispute unauthorised charges, and claim refunds under consumer protection laws in Malaysia.
If Signulous refuses to cancel your account or refund an unauthorised charge, Stopee can guide you through the escalation process, help you contact the MDTCA, and provide templates for complaint letters. Visit stopee.com to explore cancellation guides for dozens of other services, learn your consumer rights, and discover how to fight back against unfair billing practices.
Contact information for Signulous cancellations and support
Signulous does not maintain a physical office or phone line in Malaysia or globally. All cancellations and support requests must be submitted online or via email.
| Contact method | Details | Best for |
|---|---|---|
| Email support | [email protected] | Cancellation confirmation, refund requests, technical issues |
| Online support page | signulous.com/support | FAQ, documentation, billing FAQs |
| Account dashboard | signulous.com (log in required) | Cancel auto-renewal, view order history, update payment method |
Pro tip: When you email [email protected], include your transaction ID, the email address on your account, and the date of your original purchase. Request a written reply confirming your cancellation so you have proof. If Signulous does not reply within 7 business days, escalate your complaint to the MDTCA at bnm.gov.my or visit your nearest MDTCA office with copies of your emails and transaction receipts.
Stopee is committed to making cancellations transparent and fair for every consumer. If you need help interpreting Signulous's cancellation policy, disputing a charge, or understanding your rights under Malaysian law, Stopee offers free guides, checklists, and consumer rights information at stopee.com.