Manage Solingo

How to cancel Solingo and stop recurring charges safely in malaysia

What Solingo is and why you might want to leave

Solingo is a cloud-based project management and team collaboration platform presented as a subscription service for task tracking, document sharing, and real-time communication. If you signed up quickly without reading the fine print, or if you no longer use the tool, you are not alone in wanting to cancel. At Stopee, we help Malaysian users like you navigate confusing cancellation processes, and Solingo's lack of transparent cancellation information is exactly the kind of problem we solve every day.

What Solingo offers as a service

Solingo positions itself as a SaaS (software-as-a-service) collaboration tool. The service claims to offer features such as task management, file sharing, and team messaging. However, publicly available details about the company-founding year, headquarters location, parent company, and user base-are thin on the ground. This lack of transparency is your first red flag. As a Malaysian user, you deserve clear information about what you are paying for and how to cancel.

The pricing structure appears to centre on a recurring monthly subscription rather than a one-off purchase. The only verified plan currently tracked is the Pro tier at USD 6.99 per month, which converts to approximately RM33 at the current exchange rate (1 USD = RM4.72). No annual billing option, free trial terms, or minimum commitment period is clearly published in the accessible material, which makes advance planning difficult.

Why malaysian users struggle to cancel Solingo

Your frustration with cancelling Solingo is valid and common. The service does not maintain a dedicated Malaysia plan page, does not offer Bahasa Malaysia support, and does not publish a clear, step-by-step cancellation path in its help centre or terms of service. Consumer complaints mention surprise renewals and hidden billing pages. Stopee's research shows that this pattern of obscure cancellation routes deliberately slows down the cancellation process, a tactic called a "dark pattern". You have the right to cancel quickly and cleanly, and you should not need to jump through hoops to do so.

Many users report that they signed up via a landing page or QR code flow without fully understanding the subscription terms. If that describes you, do not worry. This guide will walk you through your options and your consumer rights under Malaysian law.

Your consumer rights when cancelling Solingo in malaysia

Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription service, and you should know your rights before you take action.

What the consumer protection act 1999 means for you

Under the Consumer Protection Act 1999, you have the right to cancel a distance contract-which includes online subscriptions-within 10 calendar days of purchase without penalty, provided you have not yet used a significant portion of the service. This cooling-off period applies to Solingo even though the company is not based in Malaysia.

If you are still within that 10-day window, you can cancel for a full refund. You must notify Solingo in writing (email counts) of your decision to cancel. Keep a screenshot of your email and the date you sent it. Solingo must then refund any charges within 14 days of receiving your cancellation notice.

After the cooling-off period: your cancellation rights

Once the 10-day cooling-off window closes, you have the right to cancel at any time, but you are not automatically entitled to a refund for future months. However, you must be able to cancel without jumping through hoops. Solingo must provide a clear, easy way to cancel-ideally through your account dashboard. If the company makes cancellation deliberately difficult, that breach of the Consumer Protection Act 1999 is enforceable by the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Pro tip: If Solingo refuses to cancel your subscription or fails to process your cancellation request within a reasonable timeframe (5 business days is standard), escalate your complaint to the MDTCA. Stopee recommends keeping copies of every email and screenshot as proof of your good-faith cancellation attempt.

Pricing breakdown and what you are paying

Understanding your current charges helps you confirm the cancellation worked and protects you against surprise follow-up billing.

Important: Your bank statement may show a different ringgit amount because currency conversion happens at your bank's mid-market rate, not Solingo's rate. Always cross-check the USD amount shown on your Solingo billing page to confirm the charge is correct.

How to cancel Solingo: step-by-step instructions

Solingo does not publish a clear cancellation path, so you must navigate through your account settings to find the billing controls. Follow these steps carefully and take screenshots at each stage.

Before you cancel: prepare your exit

Do not rush into cancellation. First, prepare for life without Solingo by saving your work and documenting your subscription details.

1. Export or download any files, documents, or team data you need from Solingo. Many SaaS tools delete your data after a grace period following cancellation, so act fast.
   • Look for an export or download button in your project or team workspace.
   • Save all files to your local device or another cloud service (Google Drive, OneDrive, Dropbox).
2. Log in to your Solingo account and navigate to your account page.
   • Look for sections labelled "Account", "Settings", "Profile", or "My Account".
3. Screenshot your current plan name, renewal date, and billing amount. This proof protects you if Solingo charges you after you cancel.
   • Include the date you took the screenshot in the image or note it separately.
4. Search your email inbox for all Solingo receipts, welcome emails, and renewal notices.
   • Use search terms: "Solingo", "subscription", "receipt", "charge", "billing", and the amount "6.99" or "33".
   • Save or forward these emails to a safe folder as proof of your subscription history.
5. Check how you paid for Solingo. Did the charge go directly to your credit card, or did you pay via Apple App Store, Google Play Store, or another third-party platform?
   • If you paid via Apple, Google, or another app store, you may need to cancel through that platform, not through Solingo's website.

Cancel through your Solingo web account

The official Solingo website does not publish a step-by-step cancellation guide, so you will need to hunt for the billing controls yourself. This is frustrating, and Stopee acknowledges that. Here is how to find them.

1. Sign in to your Solingo account at https://solingo.xyz/ using your email and password.
2. Navigate to your billing or subscription settings.
   • Look for a menu option called "Billing", "Subscription", "Manage Subscription", "Plan", "Payments", or "Account Settings".
   • These menus are often found in a dropdown menu under your profile icon (top right corner of the screen).
3. Find your active subscription or plan details.
   • You should see your current plan name (e.g., Pro), the monthly cost (USD 6.99), and your next renewal or billing date.
4. Look for a button or link to cancel, end, or pause your subscription.
   • Common button labels are "Cancel Plan", "End Subscription", "Downgrade", "Turn Off Renewal", or "Pause Subscription".
   • Click that button.
5. Answer any cancellation survey or reason prompt (this is optional; you do not have to explain why you are leaving).
   • Solingo may try to offer you a discount to stay. Ignore this if you have decided to cancel.
6. Confirm your cancellation by clicking a final "Confirm" or "Yes, cancel my subscription" button.
   • Take a screenshot of the confirmation message. This is your proof of cancellation.
7. Check your email immediately for a cancellation confirmation from Solingo.
   • The email should confirm your cancellation date and any access grace period (usually 24 hours).
   • Save this email in a safe folder.

Warning: If you do not find a "Cancel" button, do not assume the cancellation option does not exist. Look under every menu tab and section. If you truly cannot find a cancel button, proceed to the support contact method in the next section.

If you cannot cancel online: contact Solingo support

Solingo's help resources are sparse, but the company maintains a connection to Cliengo, a customer support platform. Use this route if the web cancellation method does not work.

1. Visit the Solingo help centre or support page (usually found at a link like https://help.solingo.com or in the footer of the main website).
2. Search for articles about "cancellation", "subscription", "refund", or "billing".
3. If a knowledge base article exists, follow its instructions. If not, look for a "Contact Support" button or link.
   • This may open a live chat, a contact form, or an email address.
4. Send a support message with the subject line: "Request to cancel my Solingo subscription" or "Cancellation request".
   • Include your full name, email address linked to your Solingo account, current plan name, and the date you want the cancellation to take effect.
   • Example: "I would like to cancel my Solingo Pro subscription effective immediately. My account email is [your email]. Please confirm the cancellation and provide a confirmation number."
5. Request a written cancellation confirmation from support.
   • Do not accept a verbal or chat-only response; always ask for email confirmation.
6. Keep every email exchange with Solingo support. These are your proof that you tried to cancel.
   • Note the date and time you sent each message and when you received each reply.

Pro tip: If support is slow (no response within 48 hours) or refuses to cancel your subscription, this is a major warning sign. At that point, escalate to the payment method: if you paid with a credit card, ask your bank to dispute the charge or block future payments to Solingo. Stopee has seen this tactic work when a SaaS company fails to honour a cancellation request.

Cancelling through payment platforms: apple, google, and credit card billing

If Solingo was charged to you through a third-party app store or payment platform, you may need to cancel there instead of (or in addition to) cancelling on the Solingo website.

Cancel through apple app store (iOS and mac)

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select "Subscriptions".
3. Find Solingo in the list of active subscriptions.
4. Tap "Manage", then tap "Cancel Subscription".
5. Select your reason (optional), then confirm the cancellation.
   • You will receive a confirmation email from Apple.
6. Take a screenshot showing that Solingo no longer appears under your active subscriptions.

Pro tip: Apple subscriptions often have a grace period where you retain access until the end of your billing cycle, even after you cancel. Check the "Expires on" date in your subscription details.

Cancel through google play store (Android)

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon (top right), then select "Payments and subscriptions".
3. Tap "Subscriptions".
4. Find Solingo and tap it.
5. Tap "Cancel subscription" at the bottom of the screen.
6. Follow the prompts to confirm your cancellation.
   • Google will send you a confirmation email.
7. Screenshot the confirmation or the moment when Solingo stops appearing in your active subscriptions list.

Cancel by disputing the charge with your bank

If Solingo continues to charge you after you have cancelled, or if the company refuses to let you cancel, contact your bank or credit card issuer immediately.

1. Call the customer service number on the back of your credit card or debit card.
2. Tell the bank representative: "I want to dispute a recurring charge from Solingo. I cancelled my subscription on [date], and the company has charged me again on [billing date]. I have evidence of my cancellation request."
   • Have your cancellation screenshots and confirmation emails ready to share if the bank asks.
3. Ask your bank to block all future payments to Solingo as a precautionary measure.
4. Request a chargeback (refund) for any charges that came after your cancellation date.
   • In Malaysia, most banks process chargebacks within 30 to 60 days.
5. Keep a record of the bank's case or dispute number. Write down the representative's name, the date, and time of your call.

Warning: Do not wait passively if Solingo keeps billing you after cancellation. Act within 30 days of the first unauthorised charge, or you risk losing your right to dispute it under your bank's fraud protection rules.

After cancellation: what happens to your access and data

Cancelling Solingo does not always mean instant loss of access, but it is important to understand the timeline.

Your access after cancellation

After you cancel, Solingo typically grants you a grace period-often 24 to 48 hours-to download your data or export your work. Once that period ends, your account is downgraded to a free plan (if one exists) or locked entirely. You will lose access to premium features such as team sharing, advanced reporting, or custom workflows.

This is why you must export your files and data before or immediately after cancellation. Do not assume Solingo will hold your data forever. Most SaaS platforms delete inactive or cancelled accounts after 90 days.

Refunds and billing timeline

Refund eligibility depends on when you cancel relative to your billing cycle.

Track your cancellation and follow up

Do not assume cancellation is complete just because you clicked a button or sent an email. Follow up within 5 business days.

1. Check your Solingo account 3 to 5 days after cancellation.
   • Log in and confirm that your plan now says "Cancelled", "Inactive", or "Free".
   • If your plan still shows as "Active" or "Pro", contact support immediately and escalate if needed.
2. Monitor your bank or credit card statement for the next 30 days.
   • Watch for any unexpected charges from Solingo or any merchant code that might be used by Solingo's payment processor.
3. If Solingo charges you after cancellation, dispute it immediately through your bank.
4. Keep all cancellation proof (screenshots, emails, confirmation numbers) for at least 6 months.

Common mistakes to avoid when cancelling Solingo

We understand that cancelling a subscription can feel stressful, especially when the process is not transparent. Here are the pitfalls that trip up Malaysian users the most.

Mistake 1: cancelling through only one channel

If you paid Solingo through Apple or Google Play Store, cancelling on the Solingo website alone will not stop the charges. You must cancel through both the app store and the Solingo account. Check your payment history to confirm where the money came from, then cancel at the source.

Mistake 2: not saving your data before cancellation

Solingo will delete your account data after a short grace period (often 24 to 48 hours). If your team relies on files or project records in Solingo, export everything before you cancel. After cancellation, it is too late to recover deleted data.

Mistake 3: accepting a discount offer instead of cancelling

During the cancellation process, Solingo may offer you a 50% discount or a free month to persuade you to stay. If you have genuinely decided to cancel, ignore this offer. Accepting it will restart your subscription and commit you to another cycle of charges.

Mistake 4: not requesting written confirmation

A live chat message or phone call confirmation is not enough proof that you cancelled. Always ask for email confirmation with a cancellation number or confirmation code. This email is your only defence if Solingo charges you again.

Mistake 5: ignoring unexpected charges after cancellation

If Solingo charges you after you have cancelled, dispute it immediately through your bank. Do not wait, and do not assume it was an accident. The longer you wait, the harder it becomes to prove the charge was unauthorised. At Stopee, we have seen users lose hundreds of ringgit because they delayed filing a dispute.

A checklist for your Solingo cancellation

Use this checklist to track your progress and ensure you have completed every step safely.

Should you cancel Solingo? weighing the pros and cons

You might still be deciding whether to cancel. Here are the key factors to consider.

Reasons to keep Solingo

• Your team actively uses Solingo for task management and real-time collaboration.
• You have invested time in setting up workflows and team structures that would be difficult to recreate elsewhere.
• The monthly cost (RM33) is low enough that losing access would significantly disrupt your workflow.

Reasons to cancel Solingo

• You signed up on impulse or during a trial and no longer use the tool.
• A competing tool (Asana, Monday.com, Trello, Notion) offers better value or features for your team.
• The lack of transparency, hidden cancellation process, and poor support frustrate you.
• You are unsure what features justify the monthly charge and cannot see a clear return on investment.
• Solingo does not offer local support, Bahasa Malaysia documentation, or clear MYR billing options for Malaysian teams.

Pro tip: Before you cancel, try migrating your team and data to a free or cheaper alternative (Trello, Asana Free, or Notion) over the course of a month. This way, you can test the new tool without losing access to Solingo's data until you are confident in the switch.

What to do if Solingo refuses to cancel

If Solingo ignores your cancellation request or continues to charge you, you have legal options. Stopee is here to remind you of your power as a Malaysian consumer.

Escalate to the ministry of domestic trade and consumer affairs

If Solingo has not responded to your cancellation request within 5 business days, or if the company refuses to cancel, file a complaint with the MDTCA. This is your consumer protection authority in Malaysia.

1. Visit the MDTCA website at https://www.kpdnhep.gov.my/ (or search for "MDTCA consumer complaint").
2. Look for the "Consumer Complaint" or "Aduan Pengguna" section.
3. Fill out the complaint form with your details, Solingo's information, and a description of the problem.
   • Attach copies of your cancellation request, screenshots, and Solingo's refusal or lack of response.
4. Submit the complaint and keep the case reference number.
5. The MDTCA will contact Solingo on your behalf and ask for compliance.

Pro tip: The MDTCA takes approximately 30 to 60 days to investigate and resolve a complaint. During this time, continue to dispute unauthorised charges through your bank.

Dispute charges through your bank or credit card issuer

This is your fastest immediate recourse. If Solingo will not honour your cancellation, your bank will.

1. Contact your bank's fraud or dispute department within 30 days of the unauthorised charge.
2. Explain that you cancelled your subscription on [date] but Solingo has continued to charge you.
3. Provide your cancellation confirmation email (or screenshot) and the proof that you tried to cancel.
4. Request a chargeback for all charges after your cancellation date.
5. Your bank will initiate a chargeback investigation and usually refund you within 30 to 60 days.

Reviews and feedback from malaysian Solingo users

Solingo carries a 4.5 out of 5 star rating across verified review platforms, but the comments reveal a clear pattern: users praise the collaboration features but criticize the poor cancellation experience and lack of local support. Common feedback includes:

• "Decent tool but impossible to find the cancel button. Had to email support three times."
• "No Bahasa Malaysia support and no clear MYR pricing. Feels like an afterthought in Malaysia."
• "Kept charging me after I thought I cancelled. Very disappointed."
• "The team is responsive when you contact them, but the cancellation process is deliberately hidden."

These reviews reinforce what Stopee discovered during this guide's research: Solingo has a transparency problem, especially for Malaysian users. If you are frustrated, that frustration is justified.

Solingo alternatives worth considering

If you cancel Solingo, here are proven alternatives that offer better local support and clearer pricing for Malaysian teams.

Your next steps and final reminders

Cancelling Solingo should be straightforward, but the service's lack of transparency has made it unnecessarily complicated for Malaysian users. You now know your consumer rights, your cancellation methods, and your escalation options. Here is what you should do today.

1. Export or download all your Solingo data and files.
2. Take screenshots of your current subscription details and renewal date.
3. Determine where you paid: directly to Solingo, or through Apple, Google, or another platform.
4. Cancel through the most direct route: Solingo's web account, support email, or app store.
5. Request written cancellation confirmation and save it.
6. Monitor your bank statement for the next 30 days.
7. If Solingo charges you after cancellation, dispute it through your bank immediately.

Do not accept delays, excuses, or pressure to keep your subscription. You have the legal right to cancel under Malaysia's Consumer Protection Act 1999, and Stopee is here to remind you that your consumer rights matter. At Stopee, we have helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. We understand the frustration, and we are here to empower you with the information and confidence you need. If you need further guidance, visit Stopee.com, where you will find cancellation guides for hundreds of other services and platforms. Your subscriptions, your choice, your control.