Manage Textguard Ai

How to cancel Textguard AI in malaysia and avoid auto-renewal charges

What Textguard AI is and why you might want to cancel

Textguard AI is a subscription software service that detects AI-generated content and humanises text, operated by BITOR SOFTWARE SL in Barcelona, Spain. If you signed up for the discounted 24-hour trial at RM3.50 or subscribed to one of the monthly plans, you are now on auto-renewal and charges will hit your card every month unless you cancel before your next billing date.

You are not alone if you feel the cancellation process is unclear or you are worried about surprise charges. At Stopee, we have helped thousands of Malaysian users navigate subscription traps like these, and the good news is that cancelling Textguard AI is straightforward once you know where to look.

The trial trap that catches most users

Here is the critical thing many people miss: Textguard AI offers a 24-hour trial at RM3.50, and after those 24 hours end, your account automatically converts to the Gold plan (RM199.50 monthly) unless you cancel before the timer runs out. The terms are clear on this, but the platform does not send a loud reminder at the 23-hour mark, so users often forget and wake up to a full charge.

Pro tip: If you used the trial, set a phone alarm for 23 hours after you sign up. Do not rely on email reminders.

What you are paying for on each plan

Textguard AI sells usage-based bundles, not just a simple AI detector. You are paying for word volume, image analysis, video minutes, and audio minutes across three tiers:

• Basic: RM149.50 monthly (100,000 words, 50 images, 5 video minutes, 10 audio minutes)
• Gold: RM199.50 monthly (1,000,000 words, 200 images, 30 video minutes, 60 audio minutes)
• Platinum: Higher limits at a premium price

If you signed up during a promotional offer or saw a different price, currency conversion between euros and Malaysian ringgit may affect what you see. Stopee recommends taking a screenshot of your invoice to verify the exact amount you were charged and the plan name.

Pricing breakdown and whether you should stay or cancel

Monthly costs and what each tier includes

Signs you should cancel Textguard AI

Cancel if you have stopped using the tool, you are not hitting your monthly word or image limits, or you found a cheaper alternative. You should also cancel if you subscribed on impulse during a promotional offer and realised the tool does not fit your workflow.

Do not feel guilty about cancelling-subscription services expect churn, and Stopee's mission is to make sure you only pay for what you actually use. If you are on the fence, consider downgrading to Basic instead of cancelling altogether, because you can always re-upgrade later without penalty.

How to cancel Textguard AI from your account dashboard

Step-by-step cancellation via the website

Cancelling through your Textguard AI account dashboard is the fastest method and leaves you with proof of cancellation. Follow these steps carefully:

1. Log in to your Textguard AI account at textguardai.com
   • Use the same email address you registered with
   • If you forgot your password, click "Forgot password?" and reset it first
2. Click on your account icon or profile menu (usually in the top-right corner)
   • On mobile, this may appear as a hamburger menu (three horizontal lines)
   • If you cannot find it, look for "Settings" or "Account" in the main navigation
3. Navigate to "Billing" or "Subscription" section
   • The exact label depends on your dashboard layout, but it will mention payment or subscription details
   • If the menu is unclear, look for "My Subscription" or "Payment Method"
4. Find and click the "Cancel Subscription" button
   • Warning: Do not click "Delete Account" if you see it-that is a separate action that may be harder to reverse
   • Look carefully; some platforms hide the cancel button below other options
5. Confirm your cancellation when prompted
   • The system will ask you to confirm and may offer a discount to stay (feel free to ignore this)
   • Read any final message, then select "Yes, cancel my subscription"
6. Save or screenshot the confirmation page
   • Your account should show "Cancelled" or "Subscription ending on [date]"
   • Note the exact cancellation date and keep this for your records

Pro tip: If you subscribed via the Textguard AI website and paid with a credit card or debit card, you can also cancel directly in your account. If you subscribed through the Google Play Store or Apple App Store, you must cancel inside those apps instead (see below).

Cancelling through google play store or apple app store

If you subscribed through a mobile app, you cannot cancel on the Textguard AI website. You must cancel inside the store where you originally subscribed.

Cancel via Google Play Store (Android):

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Textguard AI"
6. Tap "Cancel subscription" and confirm

Cancel via Apple App Store (iPhone or iPad):

1. Open the App Store app and tap your profile icon (bottom-right corner)
2. Tap "Subscriptions"
3. Find and tap "Textguard AI"
4. Tap "Cancel subscription" or "Cancel free trial" and confirm
5. If you are offered a discount, you can decline and proceed with cancellation

Both stores will send you a confirmation email. Keep this email-it proves your cancellation date, which matters if the company tries to charge you again.

Cancelling via email if the dashboard is broken

If the cancellation button is missing from your dashboard or you run into technical issues, contact Textguard AI support directly. Send an email to [email protected] with this information:

• Your full name (as it appears on your account)
• Your registered email address
• Your subscription plan name and current billing date
• A clear statement: "I want to cancel my Textguard AI subscription effective immediately"

Ask for a cancellation confirmation email in response. The support team typically replies within 24 to 48 hours. Stopee recommends keeping this email thread in case you need proof later.

What happens after you cancel and when your access ends

Your access timeline and what you lose

When you cancel Textguard AI, your service does not stop immediately. Instead, you keep full access until the end of your current billing cycle. If your next charge date is 15 days away, you can use the tool for those 15 days, then access ends on day 16.

After cancellation, you cannot use any of the AI detection or text humanising features. Your account data (saved checks, humanised texts, or analysis history) may be deleted after a certain period-check the platform's privacy policy for specifics.

Stopping charges and tracking your account

Most importantly, no new charge will appear on your card after your final billing date. If a charge does appear after your cancellation date, contact your bank or credit card issuer immediately and ask them to reverse the transaction as unauthorised.

Log back into your Textguard AI account a few days after your billing date passes. Your dashboard should show "Subscription ended" or "No active subscription." If it still says "Active," contact support again and mention the date you cancelled.

Refunds, billing disputes, and your consumer rights in malaysia

Can you get a refund for unused time

Textguard AI does not automatically refund unused days or months. If you cancel midway through a billing cycle, you lose that portion of the fee. However, you have rights under Malaysian consumer law that may help you recover money in specific situations.

You can claim a refund if:

• You cancelled within 14 days of your first charge and the service did not work as advertised
• The company misrepresented the trial length or auto-renewal terms
• You were charged multiple times due to a system error
• You cancelled before the trial ended, but were charged anyway

Consumer protection act 1999 and how to escalate

Malaysia's Consumer Protection Act 1999 protects you against unfair contract terms and misleading advertising. If Textguard AI charged you without clear consent or buried the auto-renewal clause in tiny text, you have grounds to dispute the charge.

If the company refuses a refund, escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can file a complaint online at their website or visit a local office. Stopee recommends gathering these documents before you escalate:

• Your original invoice or receipt
• Screenshots of the trial offer or pricing page you saw when you signed up
• Your cancellation confirmation email
• Bank statements showing the charges
• Any emails from Textguard AI support

Send these to KPDNHEP along with a formal complaint letter. Include your name, the company name (BITOR SOFTWARE SL), the dates of the charges, and the amounts. Ask for a full refund and explain why you believe the charges were unauthorised.

Common mistakes to avoid when cancelling Textguard AI

Cancellation mistakes are frustrating because they often result in extra charges you did not expect. Here are the pitfalls that catch people off guard:

Mistake 1: cancelling too late and missing the refund window

Many users wait until the day before the next charge to cancel, assuming they will not be billed. In fact, most subscription platforms process charges 1 to 3 days before the official renewal date. If you cancel on day 28 of a 30-day cycle, the charge may have already processed on day 27.

Solution: Cancel at least 5 days before your next billing date to be safe. Stopee recommends setting a calendar reminder 10 days before renewal.

Mistake 2: deleting your account instead of cancelling

Some users see a "Delete Account" option and click it, thinking it will cancel the subscription. Deleting your account and cancelling your subscription are two different actions. You can delete your account after cancelling, but if you delete first, the subscription might remain active and keep charging.

Solution: Always cancel the subscription first through the Billing or Subscription menu. Only delete your account after you see a cancellation confirmation.

Mistake 3: assuming email confirmation means cancellation is complete

Textguard AI may send you an email saying "We have received your cancellation request," but this does not always mean the cancellation is final. Some support teams process requests manually, and there is a lag between the request and the system update.

Solution: Wait 3 to 5 business days, then log back in and check your dashboard. If your subscription still shows "Active," send a follow-up email to support and ask for a status update with a specific cancellation date in writing.

Mistake 4: not cancelling the trial before 24 hours end

The 24-hour trial window moves fast. If you forget to cancel, Textguard AI will charge you RM199.50 for the Gold plan on day 2. The terms say you must cancel "before the 24 hours end," not after.

Solution: Set an alarm on your phone for 22 hours after you sign up. Do not wait for a reminder email.

Mistake 5: paying with a different method but trying to cancel in only one place

If you subscribed through Google Play, your subscription lives in Google Play, not on the Textguard AI website. Cancelling on the website will not stop the Google Play charge. You must cancel where you subscribed.

Solution: Before cancelling, confirm which platform processed your payment. Check your bank or credit card statement for the merchant name (it will say "Google Play," "Apple," or "Textguard AI" depending on where you signed up).

After cancellation: what to do with your data and avoiding re-subscription

Downloading or exporting your account data

Before you cancel, consider whether you want to save any work you did in Textguard AI. If you humanised text documents or ran content analyses, download those results now. After cancellation, you will lose access to your account and this data may be deleted.

Check if Textguard AI offers a data export feature in your account settings. If you do not see one, contact support and ask if they can provide a backup of your account data before the cancellation takes effect.

Stopping re-subscription tricks

Some aggressive subscription services offer "reactivation" emails with one-click re-subscribe links. Do not click these. If you receive an email offering a discount to come back, ignore it-you can always create a new account and apply a fresh promotional code if you change your mind.

Pro tip: Unsubscribe from Textguard AI's marketing emails. Look for the unsubscribe link at the bottom of any promotional email and click it. This reduces the chance of impulse re-subscription.

Refund checklist and next steps

Use this checklist to stay on top of your cancellation

If you are charged after cancellation

Contact your bank or credit card issuer within 30 days and report the charge as unauthorised. Provide them with your cancellation confirmation email and ask them to reverse the transaction. Most banks will refund you within 5 to 10 business days.

Also email Textguard AI support again and mention the unwanted charge. Ask them to refund the full amount and confirm in writing that your subscription is now cancelled.

Comparison: Textguard AI vs. alternative AI detection tools

Should you cancel to try something else

If you are paying RM199.50 a month for Textguard AI and only need basic AI detection, you might save money by switching to GPTZero or trying a free tool first. Stopee can help you cancel your current subscription and guide you through signing up with an alternative if you want.

Contact information and escalation path if cancellation fails

Direct contact points for Textguard AI

Textguard AI does not publish a physical mailing address or phone number, but you can reach support through email. This is the contact information available:

• Primary email: [email protected]
• Alternative email: [email protected]
• Help/FAQ page: textguardai.com/faq
• Website: textguardai.com

If you email and do not hear back within 48 hours, try the alternative email address. Include your account email, subscription plan, and a clear cancellation request in the subject line: "Cancellation Request - [Your Email Address]."

Escalation to malaysian authorities if the company does not respond

If Textguard AI ignores your cancellation request or refuses to refund you after cancellation, escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).

• Ministry of Domestic Trade and Consumer Affairs: kpdnhep.gov.my
• Complaint portal: Online complaint system available on the ministry website
• Local office: Visit your nearest KPDNHEP office with your documents

You can also contact Bank Negara Malaysia if the company charged you without your clear consent. Provide your bank with your cancellation confirmation and the unwanted charge details.

Final thoughts: take control of your subscriptions today

Cancelling Textguard AI is straightforward when you know the exact steps, and you now have everything you need to complete it without stress or extra charges. The key is to act before your next billing date, confirm your cancellation in your dashboard, and keep your confirmation email as proof.

If you are worried about cancelling because you think you might need the tool again, remember that you can always re-subscribe later. There is no penalty for cancelling, and Textguard AI offers the same 24-hour trial to returning users.

Stopee has helped thousands of consumers across Malaysia take control of their subscriptions and stop paying for services they do not use. Whether you are cancelling Textguard AI today or planning to review other subscriptions next month, Stopee is here to guide you through every step. Visit Stopee at stopee.com to explore guides for cancelling other services, compare subscription prices, and find tools that actually fit your budget and workflow. Your wallet will thank you.