Manage The Personality Lab

How to cancel The Personality Lab and stop the RM 89.90 recurring charge

What is The Personality Lab and why malaysians subscribe

The Personality Lab is a subscription-based platform offering personality, career, and behavioural assessments behind a paywall. You start with free access to sample quizzes, but unlock the full test library only after you subscribe to their All Test Access plan at RM 89.90 per month.

The subscription model explained

The platform uses a freemium approach: you can view introductory content without paying, but comprehensive results and unlimited test access require a monthly subscription. This structure catches many users off guard because the initial quiz feels free until checkout appears. Once you subscribe, your payment renews automatically every 30 days unless you cancel before your billing date.

The service charges your payment method directly through their website, or routes payments through Apple App Store and Google Play if you subscribed via mobile. This matters for cancellation because the platform where you subscribed determines where you cancel.

What you actually pay for each month

Your RM 89.90 monthly fee grants you unlimited access to the complete test library. You are not paying for a single report or one-time results; you are paying for ongoing, recurring access to multiple assessments. Many subscribers mistakenly believe they purchased a one-off personality report, only to discover the charge repeats monthly on their bank statement.

If you no longer use the platform or want to avoid the next billing cycle, cancellation must happen before your renewal date. At Stopee, we help consumers understand exactly what they are paying for before they take action to cancel.

Your consumer rights under malaysian law

Malaysian law protects your right to cancel subscription services fairly and transparently.

Protection under the consumer protection act 1999

The Consumer Protection Act 1999 gives you the right to cancel any distance contract (including online subscriptions) within 10 calendar days from the date you receive the contract terms, provided the supplier has given you proper notice. However, this protection applies only if The Personality Lab clearly disclosed the recurring nature, price, and cancellation method before you paid.

If The Personality Lab failed to clearly state that the subscription auto-renews or buried cancellation instructions, you may qualify for a refund even after 10 days. The law also requires the company to acknowledge your cancellation request and confirm its effective date in writing.

Your right to clear cancellation terms

Under the Consumer Protection Act 1999, the company must provide you with a simple, cost-free cancellation method that matches the ease of subscription. If you subscribed with one click, cancellation should also be straightforward. If The Personality Lab forces you through multiple steps, requires a phone call, or charges a cancellation fee, that violates consumer protection principles.

Stopee advises all Malaysian consumers to keep records of your subscription confirmation, billing emails, and any cancellation confirmation from the platform. These documents are your evidence if you need to escalate a dispute to the Ministry of Domestic Trade and Consumer Affairs.

How to cancel The Personality Lab on the website

If you subscribed directly through their website, this is your primary cancellation route.

Step-by-step website cancellation

1. Log in to your account at thepersonalitylab.com using your email and password.
   • If you cannot remember your password, select "Forgot Password" and reset it via email.
2. Navigate to your Account Settings or Subscription Settings (usually found in a menu icon or profile dropdown in the top right).
   • Look for labels like "My Account," "Subscription," "Billing," or "Settings."
3. Locate the "Cancel Subscription" or "Manage Subscription" button on the account page.
   • Read any warning text carefully; the platform may offer a discount to keep you subscribed.
4. Select "Cancel" and confirm your choice when prompted.
   • Warning: Some platforms ask you to select a reason for cancellation. This is optional; you do not need to justify your decision.
5. Take a screenshot of the final confirmation screen showing the cancellation date, reference number, and your email address.
   • This screenshot is your proof of cancellation and protects you if a charge appears after you cancel.
6. Save the confirmation email The Personality Lab sends to your inbox.
   • Pro tip: Forward this email to your own archive or print it immediately in case it is deleted later.

Key checks before you click cancel

Stopee recommends you verify three details before finalising your cancellation. First, check your exact billing date by looking at your most recent invoice or account page. Second, confirm whether your charges come from the website, Apple, or Google by reviewing your bank or payment app. Third, screenshot your active subscription plan name so you have proof of what you were paying for.

Additionally, save any test results or reports you want to keep. The platform does not clearly state whether you retain access to past results after cancellation, so download or screenshot any reports while your subscription is still active.

If you subscribed through apple or google

If your charge appears on your Apple bill or Google Play statement, you must cancel through that platform, not through The Personality Lab website.

Cancel through apple app store

1. On your iPhone or iPad, open the Settings app and tap your name at the top.
   • If you are using an older device, tap "iTunes and App Store" instead.
2. Select "Subscriptions" from the menu.
   • You will see all active subscriptions tied to your Apple ID.
3. Find The Personality Lab in the list and tap it.
   • If you cannot find it, ensure you are signed into the correct Apple ID.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm Cancellation."
5. Screenshot the confirmation screen showing the cancellation effective date.
   • Warning: Deleting the app does not cancel the subscription; you must complete these steps in Settings.

Cancel through google play

1. Open the Google Play Store app on your Android phone or tablet.
   • Alternatively, visit play.google.com in your web browser.
2. Tap your profile icon in the top right corner and select "Manage Subscriptions."
   • On the web, select "Payments and subscriptions" then "Subscriptions."
3. Find The Personality Lab subscription in the list.
   • If it does not appear, double-check you are signed into the correct Google account.
4. Tap The Personality Lab and select "Cancel Subscription."
   • Google will display your final billing date and ask for confirmation.
5. Tap "Cancel" to confirm, then take a screenshot of the confirmation message.
   • Pro tip: Google sends a cancellation confirmation email to your Gmail address within minutes.

Refunds and what to do if you are charged after cancelling

Understanding refund timelines protects you from surprise charges and helps you act quickly if something goes wrong.

Refund eligibility and timelines

If you cancel before your next billing date, no charge should occur. However, if a charge appears after you cancel, you have the right to request a refund. Most payment processors and The Personality Lab handle refunds within 5 to 10 business days, though your bank may take an additional 2 to 3 days to reflect the credit in your account.

If you cancel within 10 days of your initial subscription purchase under the Consumer Protection Act 1999, you qualify for a full refund of your first payment. Keep your cancellation screenshot and original receipt to support this claim.

If you are charged despite cancelling

1. Log back into your account and verify the subscription status shows "Cancelled" or "Inactive."
   • If it still shows "Active," the cancellation did not go through; repeat the cancellation process immediately.
2. Contact The Personality Lab support at [email protected] with your cancellation screenshot, billing date, and the date the unwanted charge occurred.
   • Use the subject line: "Refund request: Charged after cancellation on [date]."
3. Request a full refund and ask them to confirm the cancellation took effect.
   • Keep all correspondence in writing (email, not chat or phone calls).
4. If The Personality Lab does not respond or denies your refund within 14 days, contact your bank or payment provider (Apple, Google, your credit card issuer).
   • File a dispute, providing your cancellation proof and the unwanted charge.
5. As a final escalation, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).
   • Stopee can guide you through this process if you need support understanding your rights.

Common mistakes that delay or fail cancellation

Cancellation frustration often stems from preventable errors, and you deserve to get it right the first time.

The mistakes most people make

The most common error is deleting the mobile app without cancelling the subscription through App Store or Google Play. Many users assume removing the app stops charges, but the subscription continues renewing silently on your payment method. Your next mistake may be cancelling only on the website if you subscribed via Apple or Google; that action leaves the store subscription active, and your charge continues.

Another frequent trap is waiting too close to your billing date to cancel. If your renewal is tomorrow and you cancel today, the charge may process before your cancellation takes effect. Stopee recommends cancelling at least 3 days before your billing date to guarantee you avoid the charge.

Users also fail to save proof of cancellation. Without a screenshot or email confirmation, you cannot prove you cancelled if a dispute arises. Additionally, some people assume an error message during cancellation means the cancellation failed, when actually the subscription cancelled successfully. Always wait for a final confirmation screen before closing your browser.

What to do if cancellation fails

If you see an error message during cancellation, try again in 10 minutes. If the website or app freezes or crashes, wait 24 hours and retry. If the error persists, contact support at [email protected] and forward your screenshot of the error message. Request written confirmation that your subscription is now cancelled.

Warning: Do not assume the problem will resolve itself. A failed cancellation attempt leaves your subscription active, and your next monthly charge will proceed as normal.

What happens after you cancel

Cancellation uncertainty can linger, so knowing exactly what changes clarifies your next steps.

Access and timeline after cancellation

Once your cancellation takes effect on your renewal date, you lose access to The Personality Lab's full test library. The platform typically allows you to view or download past results until the final day of your billing cycle, but this is not guaranteed. Stopee recommends downloading all reports and screenshots before your cancellation date arrives, just to be safe.

You may receive a follow-up email from The Personality Lab offering a discount to reactivate your subscription. Ignore this unless you want to restart your subscription. Responding to discount offers does not affect your cancellation.

Confirm your cancellation is final

Log back into your account 1 to 2 days after your stated cancellation date to confirm your subscription shows as "Cancelled," "Inactive," or "Expired." If it still shows "Active," contact support immediately. Additionally, monitor your bank account or payment app on your next expected billing date to confirm no charge appears.

Set a calendar reminder for 3 to 5 days after your renewal date. If no charge appears by then, your cancellation succeeded. If a charge does appear, escalate immediately using the refund process outlined earlier in this guide.

Pricing and subscription comparison

Understanding The Personality Lab's cost structure helps you decide whether cancellation is the right choice.

At RM 89.90 per month, the subscription costs RM 1,078.80 annually if you never cancel. If you use the platform sporadically or have already completed the assessments you needed, cancellation saves you this recurring expense.

Checklist: before you hit cancel

Use this checklist to ensure your cancellation goes smoothly.

• Log into your account and confirm your subscription is active.
• Screenshot your current subscription plan, name, and price.
• Check your most recent invoice or billing page for your exact renewal date.
• Determine where you subscribed: website, Apple, or Google.
• Download or screenshot any test results you want to keep.
• Cancel at least 3 days before your renewal date.
• Screenshot the final cancellation confirmation screen.
• Save or forward the cancellation confirmation email to an archive folder.
• Set a calendar reminder to verify no charge appears 3 to 5 days after cancellation date.
• Monitor your bank account on your expected renewal date.

Why cancel The Personality Lab

Your decision to cancel deserves respect, whether financial or practical.

Most Stopee users cancel because the monthly cost no longer fits their needs or they do not actively use the platform. That decision is valid, and this guide ensures you cancel without friction or surprise charges.

Contact and support information

If you encounter problems during cancellation, reach out to The Personality Lab directly or escalate through Malaysian consumer protection channels.

The Personality Lab support

Email support is available at [email protected]. Response times vary, so plan for up to 5 business days. Clearly state your issue: cancellation confirmation, refund request, or subscription status inquiry. Always include your account email, the date of your last charge, and any screenshots of your cancellation attempt.

The company does not publish live chat, phone support, or local Malaysian office details, so email is your primary contact method.

Escalation to malaysian authorities

If The Personality Lab refuses to cancel your subscription or honour a refund, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file a complaint online at www.kpdnkk.gov.my. Provide your subscription records, cancellation proof, and all correspondence with the company. The MDTCA typically investigates within 30 days.

You also have the right to file a chargeback dispute through your bank or payment provider if The Personality Lab charges you after you cancel. Most Malaysian banks and payment processors (Maybank, CIMB, Amex, VISA) handle disputes within 14 to 30 days.

Final thoughts: you are in control

Cancelling The Personality Lab takes just a few minutes if you follow the right steps for your subscription platform. Stopee has helped thousands of consumers cancel unwanted subscriptions without getting caught by surprise charges or poor communication. Your consumer rights are clear under Malaysian law, and you do not need permission or justification to cancel a service you no longer value.

Take action today: identify where you subscribed, set your cancellation date 3 days before renewal, and follow the step-by-step instructions above. Save your confirmation, monitor your account, and escalate immediately if a charge appears after cancellation. Stopee is here to empower you with the knowledge and confidence to take control of your subscriptions and protect your wallet. Visit Stopee today to explore our full range of cancellation guides for Malaysian consumers and international services.