Manage Tiksave

How to cancel Tiksave and avoid hidden charges: your complete malaysian guide

What is Tiksave and why people cancel

Tiksave is a software platform that downloads and saves TikTok videos without watermarks, offered as a subscription service with optional paid features. Many Malaysian users subscribe to unlock batch downloads and priority support, paying around RM47 per month for the Pro tier. The problem surfaces when recurring charges continue long after you stop using it - and finding the cancel button feels impossible.

How Tiksave works as a service

Tiksave operates on a freemium model: basic video downloads are free, but premium features lock behind a paywall. When you sign up for the paid plan, you agree to automatic monthly renewal unless you actively cancel. The service is hosted at tik-save.com, and because it has no confirmed Malaysian office or local customer support channel, billing disputes can feel frustrating and one-sided.

The lack of transparency is precisely why Stopee exists - to cut through confusion and give you clear, actionable cancellation steps. Many Malaysian users report that the cancellation interface is deliberately hidden or unclear, which is a red flag that demands your immediate attention before the next billing cycle.

The real cost of staying subscribed

At RM47 per month, Tiksave Pro costs you around RM564 per year if you forget to cancel. If you have been charged multiple times without using the service, you have every right to challenge those charges under Malaysian consumer law. Stopee has helped thousands of consumers recover unauthorized recurring payments by documenting the cancellation process and escalating to payment providers when companies ignore refund requests.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 (CPA 1999) protects you against unfair contract terms and misleading service descriptions, and it gives you specific rights around subscription cancellation. Understanding these rights is your strongest tool when dealing with unresponsive companies.

What the consumer protection act 1999 says about subscriptions

Under the CPA 1999, any subscription service must provide you with:

• Clear, upfront disclosure of all charges before you pay
• A simple, accessible cancellation mechanism that takes no more effort than signup
• Written confirmation of cancellation within a reasonable timeframe
• Protection against misleading claims about automatic renewal terms

If Tiksave charges you after you cancel, or if the cancellation interface is deliberately obscured, the company is likely breaching the CPA 1999. Stopee recommends you document every step: screenshot your cancellation request, save confirmation emails, and note the exact date and time you cancelled.

Escalation: when to contact the authorities

If Tiksave ignores your cancellation request or continues billing you, escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or your state's Consumer Affairs Bureau. You can also lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which oversees CPA 1999 enforcement.

Pro tip: Before escalating, send Tiksave a formal written demand for cancellation and refund via email (to any address listed on their website or terms page). Retain the sent confirmation. This creates a paper trail that regulators expect to see.

How to cancel Tiksave: step-by-step methods

Cancellation routes depend on where you subscribed - the website, App Store, or Google Play - because each platform processes cancellations differently. Start with the method that matches your signup route, then move to the next if the first does not work.

Cancel through the Tiksave website or account dashboard

This is the fastest route if you signed up directly on tik-save.com. Follow these steps carefully and take screenshots at each stage.

1. Open tik-save.com in your web browser and log in to your account using your email and password.
   • If you cannot remember your password, click "Forgot password?" and reset it before proceeding.
2. Once logged in, locate your account menu - this is usually a profile icon, gear icon, or "Account" link in the top right corner or main menu.
   • Click on it and select an option labeled "Account", "Settings", "Profile", or "My Account".
3. Look for a "Billing", "Subscription", "Payments", or "Plans" section within the account area.
   • This section displays your current plan, next billing date, and payment method.
4. Find and click the button labeled "Cancel subscription", "End plan", "Downgrade", or "Delete account".
   • Warning: Do not click "Delete account" unless you want to erase all your saved downloads and account history - "Cancel subscription" is usually the safer option.
5. The system will ask you to confirm your cancellation or select a reason. Confirm the cancellation.
   • Some services show a retention offer (discount or free month) - decline it if you want to cancel.
6. Look for a confirmation message or confirmation email sent to your registered email address.
   • Screenshot this confirmation and forward the email to your own records. This is your proof of cancellation.

Pro tip: Check your account one week after cancellation to confirm the plan status has changed to "Cancelled" or "Inactive". If the system still shows your plan as active, contact support immediately with your cancellation confirmation screenshot.

Cancel through the apple app store (iOS)

If you subscribed via the App Store on your iPhone or iPad, Apple processes your cancellation, not Tiksave. Follow these steps on your Apple device.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Tiksave itself - go directly to the App Store.
2. Tap your profile picture in the top right corner, then select "Account".
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Select "Subscriptions".
   • This displays all active subscriptions linked to your Apple ID.
4. Find "Tiksave" or "Tiksave Pro" in the list and tap it.
   • You will see your plan name, renewal date, and payment method.
5. Tap "Cancel subscription" or "Cancel" (the button location varies by iOS version).
   • If a discount offer appears, tap "Keep it" to dismiss it, then proceed to cancel.
6. Confirm the cancellation by tapping "Confirm" or "Yes, cancel subscription".
   • Your subscription remains active until the current billing period ends; it does not terminate immediately.
7. Take a screenshot showing your subscription status has changed to "Cancelled" or "Expires on [date]".
   • Save this screenshot to your phone or cloud storage as proof.

Pro tip: Apple charges you until the end of your current billing period (usually one month from cancellation). You are not charged again after that date - Apple's system automatically prevents renewal. If you are charged after your cancellation date, Apple's customer service can issue a refund; contact them at support.apple.com.

Cancel through google play (Android)

If you subscribed via Google Play on an Android device, Google handles your cancellation, not Tiksave directly. The process is similar to Apple but slightly different in layout.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not open Tiksave - open the Play Store.
2. Tap your profile icon in the top right corner.
   • Select "Manage your Google Account" or "Payments and subscriptions", depending on your Play Store version.
3. Select "Subscriptions" (or "Manage subscriptions" if that option appears).
   • You will see a list of all active subscriptions.
4. Tap "Tiksave" or the name of your Tiksave subscription plan.
   • Check the renewal date and amount charged.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google may ask for feedback about why you are cancelling - this is optional.
6. Confirm cancellation by selecting "Yes, cancel".
   • Your subscription cancels at the end of your current billing period.
7. Screenshot the confirmation screen and save it to your device or cloud storage as proof of cancellation.
   • You should also receive a cancellation confirmation email from Google Play.

Warning: Google Play processes the cancellation, but Tiksave receives notice of it. If you continue to see charges after your cancellation date, the issue lies with Tiksave failing to sync with Google Play - escalate this to Google Play Support and request a refund of duplicate charges.

Pricing breakdown and what you should be paying

Tiksave operates on a tiered pricing model. Below is a table of known plans and their costs so you can verify you are on the correct subscription.

If you are being charged an amount not listed here, screenshot the charge and contact your payment provider (your bank or credit card company) to dispute it. Stopee advises you to challenge any recurring charge that does not match a service you actively use.

What happens after you cancel

Cancellation is not instantaneous, and understanding the timeline reduces anxiety and prevents confusion.

Your access during the notice period

When you cancel on the website or through the app store, your subscription does not end immediately. You retain full access to Tiksave Pro features until the end of your current billing cycle. For example, if you subscribed on the 15th of each month and you cancel on the 20th, your access continues until the 15th of the next month - then it automatically downgrades to the free plan.

This grace period is built into the system. You do not lose any saved downloads or account history; they remain in your account under the free tier (unless Tiksave's terms specify otherwise).

Billing stops after your final period ends

The key date to mark in your calendar is your final billing date. Set a phone reminder for two days before this date, then log in and verify your subscription status has changed to "Cancelled" or shows an expiry date. This simple check prevents unwanted charges.

Pro tip: Contact your bank or credit card provider and request a transaction alert on your Tiksave merchant code. If a charge appears after your final billing date, your bank can flag it immediately and help you dispute it.

Getting your refund if you were charged unfairly

If Tiksave continues to charge you after cancellation, or if you cancellation request was ignored, you are entitled to a refund under the Consumer Protection Act 1999. Here is how to claim it:

1. Gather all evidence: screenshots of your cancellation request, confirmation emails, bank statements showing charges, and your account status after cancellation.
2. Send a formal written email to Tiksave's support address (check their website or terms page) stating: "I cancelled my subscription on [date]. Your system charged me on [date] after cancellation. This violates the Consumer Protection Act 1999. I request a full refund of RM[amount] within 14 days. Please confirm receipt of this request."
3. Wait 14 days for Tiksave's response. If they refuse or do not reply, move to step 4.
4. Contact your bank or credit card provider and file a chargeback or dispute claim. Provide your cancellation evidence as supporting documentation. Most banks reverse fraudulent recurring charges within 30 days.
5. If the bank denies your claim, escalate to FOMCA or KPDNHEP with all evidence. Stopee recommends keeping a detailed log of all correspondence for regulatory filing.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but many Malaysian users get stuck because they miss one small step - and that oversight costs them months of unwanted charges.

Mistake 1: cancelling the app instead of the subscription

This is the most common error. Deleting the Tiksave app from your phone does not cancel your subscription. Your payment method still gets charged every month, even though the app is gone. To actually cancel, you must follow the steps above via the website, App Store, or Google Play - not by deleting the app itself.

Mistake 2: assuming website cancellation and app store cancellation are the same

They are not. If you signed up on tik-save.com but your card is linked through the App Store, you must cancel through the App Store, not the website. Cancelling in one place while the subscription lives in the other means one system still tries to bill you. Check your original confirmation email to see where you subscribed, then cancel in that exact location.

Mistake 3: not confirming cancellation in writing

Screenshots and confirmation screens disappear from your email after a few days, and app notifications get buried. The only proof that holds up in a dispute is a written confirmation email from Tiksave, Apple, or Google Play. If your cancellation screen does not offer a "Send confirmation to email" option, take a screenshot and immediately forward it to your own email address with the subject line "Tiksave cancellation proof [date]".

Mistake 4: deleting your account instead of cancelling your subscription

Some users panic and click "Delete account" hoping to stop all charges. This often deletes your saved downloads, account history, and sometimes does not even cancel the subscription. Use "Cancel subscription" instead; this keeps your account intact and stops only the recurring charge.

Essential cancellation checklist

Before you finish, use this checklist to confirm every step is complete. Stopee recommends ticking off each item before closing your browser.

• I have logged in to my Tiksave account and confirmed my current plan and billing date.
• I have taken a screenshot of my subscription status before cancellation.
• I have clicked "Cancel subscription" (not "Delete account") and confirmed the cancellation.
• I have received a confirmation message or confirmation email from Tiksave, Apple, or Google Play.
• I have taken a screenshot of the cancellation confirmation and saved it to my email or cloud storage.
• I have set a phone reminder for two days before my final billing date to verify the subscription is no longer active.
• I have noted the exact date when my subscription is set to expire in my calendar.
• I have saved all correspondence (emails, receipts, confirmation screens) in a labeled folder on my computer.

If you cannot tick off every box, repeat the relevant cancellation step before moving forward. Stopee exists to ensure you have complete clarity and full control over your subscriptions.

Frequently reported issues with Tiksave cancellation

Several Malaysian users have reported difficulty with Tiksave's cancellation process. Below is a summary of known issues and immediate workarounds.

Issue: the website cancellation button is missing or broken

If you cannot find a "Cancel subscription" button on the Tiksave website after logging in, try these steps in order:

1. Clear your browser cache and cookies (Ctrl+Shift+Delete on Windows, Cmd+Shift+Delete on Mac), then log in again.
2. Try a different browser (if you use Chrome, try Firefox or Edge).
3. If cancellation is still not available, you must cancel through the App Store or Google Play, depending on where you subscribed.
4. If you originally signed up on the website but the website cancellation is broken, contact your bank or credit card provider and file a dispute. Inform them that the company provides no accessible cancellation method.

Issue: charges continue after confirmed cancellation

If your account shows "Cancelled" but you were still charged after the cancellation date, contact your payment provider immediately and request a chargeback. Provide your cancellation confirmation screenshot as evidence. Tiksave is liable for charges incurred after a confirmed cancellation request.

Issue: no confirmation email after cancellation

Some users do not receive a confirmation email from Tiksave. The absence of email confirmation does not mean the cancellation failed - check your account status by logging in again. If it shows "Cancelled" or displays an expiry date, your cancellation is valid. Screenshot this status and save it as your proof.

When you should keep Tiksave (and when you should cancel)

Cancellation is not always the right choice. Below is a simple guide to help you decide.

Stopee's advice: if you are unsure, cancel. You can always resubscribe later when you truly need the service. Paying for something you do not use is a far worse outcome than resubscribing when the moment arises.

How stopee can support your cancellation journey

Cancelling a subscription should be straightforward, but companies often make it deliberately difficult. Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions, recover unauthorized charges, and navigate disputes with unresponsive service providers.

If you encounter resistance from Tiksave after following the steps above, or if you have been charged multiple times unfairly, Stopee can help you document your case and escalate to the appropriate authority. We maintain guides for hundreds of subscription services and stay current with the latest cancellation methods, dark patterns, and consumer rights frameworks.

Visit Stopee.com to access additional resources, file a dispute report, or find guides for cancelling other subscriptions you no longer need. Stopee is free to use and exists solely to empower Malaysian consumers like you to take back control of your money and your subscriptions.

Your next step: confirm your cancellation today

You now have everything you need to cancel Tiksave and stop unwanted charges. The most important step is to act today rather than delay. Set a timer for 10 minutes, follow the steps that match your subscription method (website, App Store, or Google Play), take a screenshot of your cancellation confirmation, and save it.

If you face any resistance, confusion, or unexpected charges, Stopee is here to help you navigate the process and hold companies accountable. We believe every consumer deserves transparent billing, easy cancellation, and the ability to control their own subscriptions without fighting bureaucracy.

Your subscription, your rules. Cancel with confidence, and reclaim the RM47 per month you have been spending on a service that no longer serves you.