Manage Topmediai

How to cancel Topmediai and protect your credits in malaysia

What Topmediai is and why you might want to cancel

Topmediai is a cloud-based AI software service operated by CleverGuard Technology Co., Limited, offering tools for audio generation, voice synthesis, translation, and media creation through a web account. You access everything via the Member Center - there is no Malaysia-specific app or local phone support. The service charges monthly in USD, which converts to Malaysian Ringgit (RM) at your payment processor's rate, making it important to track your exact billing cycle before cancelling.

Many Malaysia users sign up for Topmediai to experiment with AI features, then realise they want to stop recurring charges or have finished their project work. The challenge is that cancellation instructions are not always obvious in the Member Center, and the company's terms page does not clearly explain what happens to your unused credits, account data, or access after you cancel. That is why Stopee exists - to guide you through the exact steps and help you avoid losing money or files in the process.

Common reasons to cancel Topmediai

You might cancel because you finished a short-term project, discovered the features did not match your needs, want to switch to a competitor, or simply need to reduce your monthly expenses. Some users cancel after the trial period ends and the first charge hits their card without enough notice. Others realise the credit system is confusing or that their unused credits are about to expire. Whatever your reason, cancelling promptly protects you from unwanted recurring charges.

How Topmediai operates for malaysia customers

Topmediai operates entirely online with no Malaysia office or local support phone line. The company lists offices in Hong Kong (UNIT 720, 7/F, STAR HOUSE, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong) and London, but Malaysia customers must handle all support via email at [email protected], with responses typically arriving within 24 hours on weekdays. Billing happens in USD through your payment method, and the Member Center displays prices in foreign currency, so you need to check your bank statement or payment app to see the exact RM amount charged.

Pricing breakdown and what you actually pay for

Understanding what you are paying for helps you decide whether cancellation makes sense or if you should switch to a lower-tier plan instead.

Current Topmediai subscription plans and costs

Topmediai offers tiered plans with different credit allowances and feature limits. All prices are in USD, so use your bank's exchange rate to calculate the RM equivalent. The table below shows typical plan costs as of publication:

What your credits actually mean

Credits are the core currency inside Topmediai. Every action - generating audio, translating text, running a voice synthesis job - costs a set number of credits. When your monthly renewal arrives, you get a fresh credit allowance, but unused credits do not roll over to the next month. This is critical: if you have 2,000 credits left and your billing date arrives, those credits may be lost or frozen after cancellation. Before you cancel, use or export any remaining credits, download your audio files, and save your project data.

Your consumer rights and malaysian consumer protection

Malaysia's Consumer Protection Act 1999 gives you specific rights when cancelling online services, and Stopee wants you to know exactly what they are.

What the consumer protection act 1999 says about cancellations

Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a contract for goods or services within fourteen (14) calendar days of purchase if the contract was made at a distance (such as online) - provided you are a consumer, not a business buyer. This means if you signed up for Topmediai in the last 14 days and change your mind, you can cancel within that window and request a refund of the subscription fee, even if you used the service.

After the 14-day cooling-off period ends, your right to cancel depends on Topmediai's own terms and your payment method's chargeback protections. Many credit card issuers in Malaysia offer dispute resolution if you claim unauthorised charges or service failure. The key is to have proof: screenshots of your billing, the cancellation confirmation email, and any evidence that the service did not work as described.

When to escalate to the domestic trade and cost of living ministry

If Topmediai refuses to honour your cancellation request, ignores your emails to [email protected], or charges you after you have submitted a cancellation request, you can file a formal complaint with Malaysia's Domestic Trade and Cost of Living Ministry (formerly the Ministry of Domestic Trade and Consumer Affairs). You can lodge a complaint online at their consumer portal or by visiting a local Koperasi office. Keep all evidence: account screenshots, email receipts, payment proof, and a detailed timeline of your cancellation attempts. Stopee recommends taking this step only after you have given the company 14 days to respond to your cancellation request.

How to cancel Topmediai step by step

The official cancellation method is self-service through the Member Center, and it takes about 5 minutes if your account access is working smoothly.

Before you cancel: essential preparation checklist

Rushing into cancellation is how you lose money and files. Spend 10 minutes preparing, and you avoid regret:

• Log in to your Topmediai Member Center and verify your current plan, billing date, and remaining credits.
• Screenshot your Member Center dashboard, including the plan name and next billing date.
• Download all audio files, voice outputs, translations, or exports you need - these may not be available after cancellation.
• Save your invoices and transaction history by taking screenshots or exporting PDF statements.
• Check that you can access the email address linked to your account (you will need it for a verification code during cancellation).
• If you have paid by credit card, have your card details handy in case you need to dispute the charge later.

The complete member center cancellation process

Follow these exact steps to cancel your Topmediai subscription through the Member Center:

1. Open your web browser and navigate to the Topmediai Member Center login page.
   • If you are already logged in, skip to step 2.
   • If you have forgotten your password, click Forgot Password and follow the email link to reset it before proceeding.
2. Log in using your email address and password.
   • Warning: If you see a login error or your email address does not exist, your account may have been deleted or suspended. Contact [email protected] immediately with a screenshot of the error.
3. Once inside the Member Center, locate the My Product or My Subscription section - this is usually in the left menu or under your account settings.
   • Click on My Product to see all active subscriptions.
   • If you have multiple products, select the one you want to cancel.
4. Look for a Cancel Subscription button or link next to your active plan.
   • Click Cancel Subscription.
   • A popup or new page will appear asking you to confirm cancellation.
5. Click the Get button to request a verification code.
   • Topmediai will send a verification code to the email address on your account within 5 minutes.
   • Check your inbox and spam folder for an email from Topmediai with the subject line containing "verification" or "cancel".
6. Enter the verification code into the form field and click Submit or Continue.
   • Pro tip: If you do not receive the code within 5 minutes, check your spam folder first. If it is not there, request a new code or contact [email protected] with a screenshot of the request.
7. Review the cancellation confirmation message, which will state your cancellation date and any final charges.
   • If you have remaining credits, check whether the confirmation shows them being forfeited or refunded.
8. Click Cancel Subscription Now or the final confirmation button to complete the cancellation.
   • Your subscription is now cancelled, and you should receive a cancellation confirmation email to your registered address within 5 minutes.
9. Screenshot the cancellation confirmation page and save the confirmation email you receive - these are your proof.
   • Pro tip: Forward the confirmation email to yourself or save it in a dedicated folder. You will need this if you need to dispute a charge later.

What if the member center is not working or you cannot log in

If you cannot access the Member Center, your password reset is not working, or the cancellation button is not appearing, you can request cancellation by email. Send an email to [email protected] with the subject line "Subscription Cancellation Request" and include the following:

• Your registered email address on the Topmediai account.
• Your full name as it appears on your account.
• The plan you want to cancel (for example, "Basic Plan" or "Premium Plan").
• Your current billing date and the date you want cancellation to take effect.
• A clear statement: "I am requesting to cancel my subscription effective immediately" or on your preferred date.
• Your phone number (optional but recommended for urgent cases).

Topmediai support typically responds within 24 hours on weekdays. Warning: Email cancellation can take longer than the Member Center method, so use the online steps first if possible. If support does not respond within 5 business days, follow up with a second email and a screenshot of your first message.

Refunds and what happens to your unused credits

Understanding Topmediai's refund policy protects you from disappointment after you cancel.

Refund policy for different cancellation timing

Topmediai's refund policy depends on when you cancel within your monthly billing cycle:

How to request a refund if you are eligible

If you cancel within 14 days of your first charge or believe the service did not deliver as promised, email [email protected] with a clear refund request. Include your billing date, the amount you paid in RM or USD, screenshots of any service failures, and your preferred refund method (original payment method or credit). Topmediai typically processes refunds within 7 to 14 business days, though your bank may take an additional 3 to 5 business days to post the credit.

Pro tip: If you paid by credit card, consider filing a chargeback dispute with your bank or payment provider if Topmediai does not refund you within 14 days. You have the right to dispute unauthorised or undelivered charges. Stopee recommends keeping all evidence - screenshots, emails, and payment receipts - for at least 90 days after cancellation in case you need to escalate.

After cancellation: what you need to know

Cancellation does not end immediately, and there are important details about access, data, and final charges to understand.

Immediate changes after you cancel

After your cancellation is confirmed, your account enters a wind-down period. You retain read-only access to your Member Center for approximately 24 to 48 hours, allowing you to download any final files, invoices, or project data. Your audio generation, translation, and voice synthesis features stop working within hours of cancellation, even if you have unused credits. You will not be charged for any actions taken after cancellation, but you also cannot create new content or recover lost files after the wind-down period ends.

Final charges and billing date clarity

If you cancel on day 10 of your monthly cycle, you remain responsible for the full current month's charge (unless you cancel within the 14-day cooling-off window). Cancellation does not retroactively refund the current month - it stops future charges. For example, if your billing date is the 1st of each month and you cancel on day 20, you pay for the current month, but no charge appears on the 1st of next month. Always check your bank statement 2 weeks after cancellation to confirm no additional charge has posted.

Data retention and account deletion

Topmediai's terms do not clearly specify how long the company retains your data after cancellation. Some user data is deleted within 30 days; other data may be retained for compliance or billing purposes for up to 1 year. If you need permanent deletion of your personal data, you can submit a data deletion request to [email protected]. Include your registered email address and a clear statement: "Please delete all personal data associated with my account within 30 days." This is your right under data protection principles, and Stopee recommends exercising it if you have concerns about privacy.

Common mistakes people make when cancelling Topmediai

Cancelling is straightforward, but small errors cost money and frustration. Many Malaysia users stumble here - and Stopee wants to help you avoid these traps.

Mistake 1: not checking your billing date before cancelling

The most expensive mistake is cancelling just after your monthly charge posts. If your billing date is the 5th and you cancel on the 6th, you have already paid for that month and will not get a refund (unless you are still in the 14-day trial window). Before you cancel, log in and note your exact billing date. If you cancel on or before day 14 of your cycle, you have the best chance of recovering your money under the Consumer Protection Act 1999.

Mistake 2: losing access to the email linked to your account

The cancellation process requires a verification code sent to your registered email. If you no longer have access to that inbox (for example, you changed jobs and lost your work email), you cannot cancel online. Update your email address in the Member Center before attempting cancellation, or contact [email protected] immediately to change it on your behalf. This step takes 24 hours, so plan ahead.

Mistake 3: not downloading your files before cancelling

After cancellation, your audio files, voice outputs, and generated content may not be accessible after the 48-hour wind-down period. Download everything you need before you submit your cancellation request. Once access is revoked, Topmediai does not guarantee file recovery, and support may refuse to restore content to a cancelled account.

Mistake 4: forgetting to screenshot your cancellation confirmation

Email confirmations can be deleted or lost, and your cancellation proof disappears. Take a screenshot of both the confirmation page in the Member Center and save the confirmation email to a folder or cloud storage. If Topmediai charges you again, this screenshot is your leverage for a chargeback or dispute claim with your bank.

Mistake 5: not following up if charges continue after cancellation

A small number of users report that Topmediai continued charging them after a successful cancellation. Check your bank or payment app 5 to 10 days after cancellation to confirm the next billing cycle charge does not post. If an unexpected charge appears, contact [email protected] immediately with your cancellation confirmation number, and escalate to your bank's fraud department if Topmediai does not refund within 7 days. Stopee recommends setting a phone reminder for this step.

Comparison: cancel versus downgrade versus pause

Cancellation is not always the best option - sometimes downgrading or pausing makes more sense.

Should you cancel, downgrade, or pause your plan

If you are unsure about cancelling permanently, consider downgrading to the Starter Plan (RM24 per month) first. This keeps your account active and your data intact while you save most of your monthly cost. Many users downgrade instead of cancelling and return to a higher plan later when they have a new project. If Topmediai does not offer a pause feature, ask [email protected] if they can temporarily suspend your account for up to 90 days.

Contact and escalation: reaching Topmediai support

If you encounter problems during cancellation or need to escalate, here is how to reach the right team.

Official contact details for Topmediai

Topmediai does not operate a Malaysia office, and there is no local phone support. All customer contact goes through email:

• Email support: [email protected] (response time: within 24 hours on weekdays)
• Company headquarters (Hong Kong): UNIT 720, 7/F, STAR HOUSE, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
• UK office (London): Rf001, 1st Floor Front, 36 Gerrard Street, London, United Kingdom
• Operated by: CleverGuard Technology Co., Limited

For urgent issues (for example, unauthorised charges or account compromise), send your email to [email protected] with the subject line marked [URGENT] and request a phone call from the support team. Include your time zone (Malaysia is GMT+8) and a phone number where they can reach you during business hours.

When to escalate to malaysia authorities

If support does not respond within 5 business days or refuses your cancellation request, you can file a formal complaint with the Domestic Trade and Cost of Living Ministry. Contact information:

• Online complaint portal: Visit the ministry's official website or consumer portal at https://www.mpc.gov.my/ (Ministry of Domestic Trade and Consumer Affairs Malaysia)
• Local Koperasi office: Visit your nearest Koperasi office with your account screenshots, payment proof, and cancellation email correspondence.
• What to include: Your name, registration number or ID, the dispute amount in RM, a timeline of your cancellation attempts, and all supporting documents (screenshots, emails, invoices).

Stopee has helped thousands of consumers cancel problematic subscriptions and recover unfair charges, and your cancellation experience matters. When you cancel with confidence and clarity, you protect your money and your time. If Topmediai does not cooperate, you have legal leverage - use it.

Final checklist before and after cancellation

Use this step-by-step checklist to make sure you have covered everything:

• Log in to Member Center and screenshot your current plan, billing date, and remaining credits.
• Check if today is within 14 days of your first charge (if yes, you may qualify for a full refund).
• Download all audio files, exports, invoices, and project data to your computer.
• Confirm you can access the email address linked to your account.
• Follow the 8-step Member Center cancellation process or send a cancellation email to [email protected].
• Save the verification code email and the cancellation confirmation page (screenshot both).
• Wait 5 to 10 days and check your bank statement to confirm no new charge has posted.
• If a charge appears, contact support immediately and file a chargeback if needed.
• If support does not respond within 5 business days, file a complaint with the Domestic Trade and Cost of Living Ministry.

Cancelling Topmediai in Malaysia is straightforward once you know the steps, and Stopee has given you every tool you need. Take control, follow the process, protect your data, and do not let recurring charges drain your account. If you run into problems, escalate with confidence - Malaysian consumer law is on your side.