Manage Turboscribe

How to cancel Turboscribe: your complete step-by-step guide for malaysia

What Turboscribe is and who should consider cancelling

Turboscribe is an AI-powered transcription service that converts audio and video files into text quickly and affordably. The platform operates entirely online, so Malaysian users can sign up and manage their accounts without needing a local office or phone support. You access everything through your web account, and the billing is straightforward: a free tier with limited transcriptions, a monthly Unlimited plan, or an annual Unlimited plan at a lower effective cost.

The service appeals to journalists, freelancers, researchers, students, and small teams who need to transcribe recordings in bulk. Turboscribe offers unlimited transcriptions on paid plans, supports files up to 10 hours or 5GB in size, allows batch uploads of up to 50 files at once, and can translate transcripts into more than 134 languages. For Malaysian users working with multiple languages or handling large audio libraries, this feature set is genuinely useful.

However, many people cancel Turboscribe because the "unlimited" plans feel throttled after heavy use, the support response times are slow, or they simply do not need the service anymore. If you have decided to cancel, Stopee is here to guide you through the exact process and help you avoid common pitfalls that could cost you money or leave you confused about whether your cancellation actually worked.

Understanding turboscribe's pricing for malaysian users

Turboscribe displays prices in US dollars, but the costs translate to Malaysian ringgit at approximately USD 1 = RM4.50. The free plan gives you 3 transcriptions per day, each up to 30 minutes, one file at a time, with standard processing priority. Paid plans unlock unlimited transcriptions, larger files, batch uploads, and priority support.

If you are on the annual plan, you will save roughly 50 percent compared to paying monthly, but this also means you are locked in for 12 months before your next billing date. This is important because when you cancel an annual subscription, Turboscribe typically does not refund the unused portion of your prepaid year. You simply stop being charged when your current term ends.

Reasons to cancel Turboscribe

You might be cancelling because you have completed your project, found a cheaper alternative, or discovered that the "unlimited" transcription limit is slower than advertised for very heavy users. Some Malaysian users report that after several large batch uploads, Turboscribe throttles processing speeds, making the service less useful for high-volume work. Others simply realise they do not need transcription anymore and want to stop paying.

Whatever your reason, Stopee wants you to feel confident that you are making an informed choice and taking action the right way. Your money is yours, and you deserve a clear, reliable cancellation process with no surprises later.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you as a buyer of online services like Turboscribe. You have the right to cancel within a reasonable time if the service does not match what was advertised, and you have the right to clear information about billing, renewal terms, and your cancellation rights. The act also requires that businesses do not use unfair contract terms that trap you into automatic renewals without your clear consent.

In practice, this means Turboscribe must clearly disclose its auto-renewal policy and cancellation procedure before you pay. If the company charges you after cancellation or refuses to stop billing without a good reason, you have grounds to dispute the charge through your payment method and escalate to the Ministry of Domestic Trade and Cost of Living (MDTCCL) if necessary. Stopee recommends keeping all emails, screenshots, and transaction receipts as evidence of your cancellation request, because these records are your protection if a dispute arises.

Cancellation methods available to you

Turboscribe gives you one main cancellation path: through your account settings on the web. There is no physical mailing address to send cancellation letters to, no phone number to call, and no live chat support. This is common for software-as-a-service companies, but it means you must follow the online process carefully and keep proof that you did so.

The email address for support queries is [email protected]. If you need to escalate a billing dispute or confirm that your cancellation was processed, you can email this address with screenshots of your account showing the cancellation action. Stopee strongly advises keeping these communications in a folder labelled "Turboscribe Cancellation" so you have everything in one place if you need to file a dispute later.

How to cancel Turboscribe step-by-step

This section walks you through the exact cancellation process inside your Turboscribe account, with warnings about common mistakes and tips to protect yourself.

Pre-cancellation checks to do right now

Before you click the cancel button, spend 5 minutes gathering proof of your current subscription status. This step protects you because you will have evidence of what you paid, when you paid it, and when your cancellation was requested.

1. Log into your Turboscribe account at turboscribe.com
   • Go to the homepage, click the login button, and enter your email and password
   • If you have forgotten your password, click "Forgot password?" and reset it before proceeding
2. Navigate to your account settings
   • Look for a profile icon or gear icon in the top-right corner of the page
   • Click on it and select "Account Settings" or "Settings"
3. Take a screenshot of your current subscription page
   • You should see your plan name (Free, Monthly Unlimited, or Annual Unlimited)
   • You should see your next billing date and the amount that will be charged
   • Screenshot this entire section and save it with the filename "Turboscribe-Subscription-Before-Cancel-[Today's Date]"
4. Download all your transcripts and files
   • Go to your Turboscribe dashboard and download any transcriptions, translations, or exported files you may need later
   • Save these files in a folder called "Turboscribe-My-Files" so you have them even after cancellation
   • Turboscribe does not clearly state how long it keeps files after cancellation, so do not assume they will be available forever
5. Save your billing emails and receipts
   • Go to your email inbox and search for "Turboscribe" or "receipt" to find all billing confirmations
   • Forward these emails to yourself or download them as PDF and save them in the same folder as your screenshots

Pro tip: Take screenshots of your entire Account Settings page, not just the plan name. Include the email address associated with your account, your account creation date, and your payment method. This creates a complete record of who you are and what you were paying for.

The exact cancellation steps

Now that you have your proof saved, you are ready to cancel. Follow these steps exactly as written to ensure your cancellation request reaches Turboscribe's system and is recorded on their end.

1. Log into Turboscribe again if you have logged out
   • Go to turboscribe.com and enter your login credentials
   • You must be logged in to access your subscription settings
2. Open Account Settings from the menu
   • Click the profile or gear icon in the top-right corner
   • Select "Account Settings" or "Settings" from the dropdown menu
3. Find and click "Manage Subscription"
   • Look for a section called "Subscription", "Billing", "Plan", or "Manage Subscription"
   • Click on this section to expand it and see your current plan details
4. Click the "Cancel Plan" button
   • You should see a red or dark-coloured button that says "Cancel Plan", "Cancel Subscription", or similar
   • Click this button
5. Confirm your cancellation when prompted
   • Turboscribe will usually show you a pop-up or confirmation page asking "Are you sure you want to cancel?"
   • You may see options like "Keep my plan" or "Cancel anyway"
   • Click "Cancel anyway" or the equivalent button to confirm
6. Look for a confirmation message on screen
   • Turboscribe should display a message like "Your subscription has been cancelled" or "Your plan will end on [date]"
   • Screenshot this confirmation message immediately
   • Save this screenshot as "Turboscribe-Cancellation-Confirmed-[Today's Date]"
7. Check your email for a cancellation receipt within 10 minutes
   • Turboscribe typically sends a confirmation email to the address associated with your account
   • Open this email and screenshot it
   • Save it as "Turboscribe-Cancellation-Email-[Today's Date]"
   • If you do not receive an email within 10 minutes, see the escalation steps below

Warning: Some services show a "cancellation in progress" message but do not actually cancel until you confirm a second time or verify your email. Do not assume your cancellation is complete until you see the word "confirmed" or "cancelled" on screen and receive a confirmation email. If you see any warning messages about your account, screenshot those too.

What to do if you cannot find the cancel button

If you have followed the steps above but cannot find a "Cancel Plan" button, Turboscribe's interface may have changed, or your account may be using a different subscription system. In this case, email [email protected] with the subject line "Cancellation Request for [Your Email Address]" and include:

• Your full name
• The email address associated with your Turboscribe account
• The plan you are currently subscribed to (Free, Monthly Unlimited, or Annual Unlimited)
• Your next billing date (from the screenshots you took earlier)
• A clear statement: "I request to cancel my Turboscribe subscription effective immediately"
• A screenshot of your Account Settings page showing your current plan

Send this email and keep a copy for your records. Turboscribe's support team should respond within 3 to 5 business days with confirmation that your cancellation has been processed. If you do not hear back within a week, follow up with another email referencing your first cancellation request.

What happens after you cancel

Cancelling Turboscribe is not always instant, and understanding the timeline helps you stay calm and avoid confusion.

Your access after cancellation

If you cancel an active subscription, you typically retain access to your account until the end of your current billing period. For example, if you are on a monthly plan and your next billing date is 15 March, you can still use Turboscribe until 14 March. On 15 March, your subscription ends, you lose access to the Unlimited features, and your account reverts to the Free tier.

This is important: Stopee wants you to know that you will not be charged on 15 March because you cancelled before that date. However, if you do see a charge on your bank statement after your cancellation date, that is a billing error, and you have the right to dispute it through your bank.

For annual subscriptions, the same logic applies. If you paid for a year on 1 January 2024 and you cancel on 15 June 2024, you keep access until 31 December 2024 and you are not charged again on 1 January 2025.

Downloading and archiving your data

After cancellation, Turboscribe does not clearly state how long it stores your transcripts, translations, and uploaded files. To be safe, log into your account one more time within the week after cancellation and download any remaining files you may need for future reference or legal purposes. Create a single folder on your computer called "Turboscribe-Archive-[Month-Year]" and save:

• All transcripts (as text files or PDFs)
• All translated versions
• Any exported files or reports
• Screenshots of your account settings showing the cancellation date
• Copies of all billing and cancellation emails

This archive protects you if you ever need to prove what work you completed, how much you paid, or when you cancelled your subscription.

Refund policy and what to expect

Turboscribe does not offer refunds for annual subscriptions after you have paid. If you are on an annual plan and you cancel 3 months into a 12-month billing cycle, you do not receive a refund for the remaining 9 months. Your subscription simply stops renewing at the end of the current year.

Monthly subscriptions also do not qualify for refunds. Once you pay for a month, you have access for that full month, and when you cancel, you lose access on the next billing date but you are not charged beyond the current month you have already paid for.

The only exception is if Turboscribe materially fails to deliver the service (the platform is down for weeks, or you cannot access your account), in which case you may file a dispute with your bank or credit card company. Stopee recommends using a credit card or PayPal for this reason, because these payment methods offer buyer protection that bank transfers do not.

How to dispute an unauthorized charge

If you see a charge from Turboscribe on your bank statement after your cancellation date, this is a billing error. You have the right to dispute it.

1. Check your cancellation proof first
   • Open the folder with your screenshots and emails
   • Verify that you did cancel and that you have proof (screenshot of confirmation message and cancellation email from Turboscribe)
2. Contact your bank or credit card issuer
   • Call the number on the back of your card or log into your online banking portal
   • Ask to file a "dispute" or "chargeback" for the unauthorized Turboscribe charge
   • Provide the bank with your cancellation confirmation screenshot and email
3. Email Turboscribe support as well
   • Forward your cancellation screenshots and the unauthorized charge to [email protected]
   • Write: "I cancelled my subscription on [date] but was charged on [date]. Please refund this charge. Attached is proof of my cancellation."
4. Follow up in writing
   • Keep copies of all emails you send and receive
   • If Turboscribe does not respond within 14 days, escalate to MDTCCL (Ministry of Domestic Trade and Cost of Living) with your cancellation proof and all correspondence

Pricing and plan comparison

Understanding what you were paying for helps you decide whether you made the right choice to cancel and whether switching to a competitor might be better.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but people make mistakes that turn a quick task into a frustrating mess. Here are the traps to watch for, and how to sidestep them.

Mistake 1: assuming the cancellation worked without checking

You clicked the cancel button and saw no error message, so you assumed you were done. Three weeks later, Turboscribe charged you again and you were stunned. This happens because some apps do not send a confirmation email immediately, or the confirmation gets lost in your spam folder. You then have no proof that you ever cancelled, which makes it harder to dispute the charge.

How to avoid it: Do not leave your account settings until you see the word "confirmed" or "cancelled" on screen. Wait for the confirmation email. If it does not arrive within 10 minutes, contact support immediately with a screenshot of the cancellation screen you saw.

Mistake 2: cancelling on the wrong date and getting charged again

You cancelled on day 28 of your monthly billing cycle, thinking you would be safe. But Turboscribe's billing cycle runs from the 1st to the 30th of each month, not from the date you signed up. So even though you cancelled late in the month, you still got charged on the 1st of the next month because you cancelled after your renewal date had already passed.

How to avoid it: Log into your account at least 3 days before your next billing date and cancel then. Turboscribe typically stops charging on the next billing date if you cancel before that date arrives. By cancelling early, you give the system time to process your request and prevent a final charge.

Mistake 3: cancelling but forgetting to download your transcripts

You cancelled and moved on with your life. Two months later, you needed a transcript from a podcast you recorded in January, but you could not find it anywhere. You logged back into Turboscribe only to discover your account was deleted or your files were gone.

How to avoid it: Download every transcript, translation, and exported file to your computer before you click the cancel button. Save them in a folder with the date, so you have a permanent record even if Turboscribe deletes your account.

Mistake 4: not keeping proof of cancellation

Weeks after you cancelled, you see a charge from Turboscribe. You call your bank to dispute it, but you cannot remember the exact date you cancelled, and you have no screenshots. Your bank asks for proof that you cancelled, but you deleted all the emails. Your dispute gets rejected because you have no evidence.

How to avoid it: Create a folder on your computer called "Turboscribe-Cancellation-Evidence" and save every screenshot, email, and receipt into it. Label each file with the date. Keep this folder for at least 12 months, even if you never need it. If a dispute arises, you have everything you need to win it.

Post-cancellation checklist

Use this checklist to confirm that your cancellation was processed correctly and that you have taken all the steps needed to protect yourself.

Support contact and escalation

If your cancellation does not go smoothly, you have a clear escalation path. Stopee has helped thousands of consumers cancel subscriptions and file disputes when companies refuse to stop charging, and we know the steps that work.

Turboscribe support contact

Turboscribe does not publish a phone number or live chat, so email is your only direct channel:

• Email: [email protected]
• Support page: turboscribe.com/support

When you email support, include your account email, your plan name, your next billing date, and a clear request. Use the subject line "Cancellation Request" or "Billing Issue" so your email is prioritised. Attach screenshots of your account settings and your cancellation confirmation. Expect a response within 3 to 5 business days.

Escalation to malaysian authorities

If Turboscribe charges you after you cancelled, refuses to refund a disputed charge, or ignores your cancellation request, you have the right to escalate your complaint to Malaysia's consumer protection authorities:

• Ministry of Domestic Trade and Cost of Living (MDTCCL): portal.mdtcc.gov.my or call 1-800-80-2020
• Bank Negara Malaysia (BNM) Complaints: If Turboscribe charged you unfairly, your bank may also escalate the complaint to BNM on your behalf

File a complaint with MDTCCL if Turboscribe violates the Consumer Protection Act 1999 by charging you after cancellation, hiding renewal terms, or using unfair contract terms. Include all your proof: screenshots, emails, bank statements, and your cancellation evidence. MDTCCL will investigate and can fine the company or force a refund if they find wrongdoing.

Disputing charges through your bank

If you see an unauthorized charge after cancellation, your bank is your fastest ally. Call the number on your bank card or log into your online banking app and look for "Dispute Transaction" or "File a Chargeback". Provide your cancellation proof and the bank will investigate. Most banks reverse unauthorized charges within 7 to 14 days if you have clear evidence of cancellation.

Final thoughts on cancelling Turboscribe

Turboscribe is a useful transcription tool for people who need fast, affordable AI transcription with language support across 134 languages. But if you have decided to cancel, you have every right to do so without penalty, and you deserve a clear, simple cancellation process. Unfortunately, Turboscribe does not make this obvious, which is why you need to be intentional: screenshot everything, confirm your cancellation, download your files, and keep all proof for at least 12 months.

The steps in this guide are designed to protect you from the three biggest cancellation problems: surprise charges after cancellation, lost access to your files, and no way to prove you cancelled if a dispute arises. By following them, you take control of your subscription and eliminate confusion.

Stopee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and recover refunds from stubborn companies. If your cancellation does not go smoothly, escalate to MDTCCL or your bank with the proof you have gathered, and do not let Turboscribe keep charging you without consent. Your money is yours, and you have the law on your side.