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How to cancel Vizorvpn in malaysia and protect your refund rights

Understanding what Vizorvpn is and why cancellation matters

Vizorvpn is a virtual private network subscription service that encrypts your internet traffic and masks your location. You pay for access to secure browsing, location switching, and the ability to bypass some geographic restrictions. For Malaysian users, this often means faster streaming, safer use on public WiFi, and browsing without local IP detection.

However, many subscribers find the cancellation process frustratingly unclear. Vizorvpn does not publish a detailed step-by-step cancellation guide on its help pages, and there is no Malaysia-specific physical address or phone line to contact. That lack of transparency is exactly why Stopee exists: to guide you through the cancellation process before you get charged again by accident.

Why malaysian users cancel Vizorvpn

Your reasons for cancelling are personal, but the most common ones are straightforward. You may have tested the service and found the speed too slow for gaming or streaming. You might have discovered that Vizorvpn interferes with accessing Malaysian content or banking apps. Some users sign up for a trial, forget about it, and then face unexpected charges on their next billing cycle.

Whatever your reason, cancelling promptly protects your wallet. At MYR 47.20 per month (approximately USD 10.00), every extra month you remain subscribed costs you real money. Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions before they were charged again, and this guide will walk you through the exact steps to do the same.

What Vizorvpn costs and when billing happens

Vizorvpn charges you a monthly subscription fee of approximately MYR 47.20 per month (USD 10.00). The company does not publish a separate Malaysia pricing page in its public materials, so you are charged in USD converted to your local card rate. Your billing date is the same day each month that you originally subscribed, and that is the critical date you must know before you cancel.

If you subscribed on the 15th of any month, your next charge will hit on the 15th of the following month. Cancelling on the 14th saves you; cancelling on the 16th usually does not. That is why the first step in any cancellation is always to screenshot your next billing date and set a phone reminder.

Why you should cancel Vizorvpn: the key questions to ask yourself

Before you cancel, ask yourself honestly whether this is the right decision or whether you are reacting to a temporary frustration. Some cancellation reasons are clear-cut; others deserve a second look.

Clear reasons to cancel right now

You should cancel immediately if the service does not work as advertised, if you have found a better VPN, or if you simply cannot afford it. You should also cancel if you subscribed during a free trial and the company did not make the trial length clear at the point of purchase. Malaysian consumer law, under the Consumer Protection Act 1999, gives you protection against misleading claims about trial periods and refund eligibility.

Cancel straight away if your card was charged after you tried to cancel the first time. That is a billing error, and Stopee recommends escalating it immediately to Vizorvpn support with screenshots of your cancellation request and the duplicate charge.

Reasons to pause before cancelling

If you have been using Vizorvpn for less than 30 days and you subscribed on the web (not through the App Store or Google Play), you may be eligible for a refund under the Consumer Protection Act 1999. Before you cancel, contact support and ask politely whether a refund is available. Save the response in writing, because that email becomes evidence if the company later denies the refund.

Also pause if you are cancelling because you forgot your password or cannot log in. In that case, contact support first to reset your access; the issue may be fixable in minutes.

How to cancel Vizorvpn on the web

The web cancellation path is the most straightforward route, but Vizorvpn does not publish exact steps on its help page. You must navigate the account settings yourself, so follow these instructions carefully.

Step-by-step web cancellation

1. Open your web browser and go to the Vizorvpn login page (usually app.vizorvpn.com or a similar URL).
2. Log in using your email address and password.
   • If you cannot remember your password, click "Forgot Password" and reset it before proceeding.
   • Check your email inbox and spam folder for the reset link.
3. Once logged in, look for a menu button (often three horizontal lines in the top-left or top-right corner) or a settings gear icon.
   • Common navigation labels are "Account," "Settings," "Billing," "Subscription," or "Manage Subscription."
   • If you cannot find the menu, look for your user email address displayed on the page and click it.
4. Click on "Subscription," "Billing," or "Plan Management" (the exact name varies by Vizorvpn's current interface).
   • You should see your current plan listed, the amount you are charged, and your next billing date.
   • Screenshot this page now before proceeding further.
5. Look for a button or link labeled "Cancel Subscription," "Cancel Plan," "Downgrade," or "End Membership."
   • This button may be at the bottom of the plan details box or in a three-dot menu next to the plan name.
   • If you see "Pause" or "Disable" instead, those are not the same as cancellation; keep looking for the "Cancel" option.
6. Click the cancellation button and read the confirmation message carefully.
   • Warning: Vizorvpn may offer a discount or a pause option here. Do not accept it unless you genuinely want to stay; otherwise, click "Confirm Cancellation" or "Yes, Cancel My Subscription."
   • Take a screenshot of the confirmation screen showing the date and time of cancellation.
7. Check your email inbox for a cancellation confirmation email from Vizorvpn within 5 to 10 minutes.
   • If you do not receive a confirmation email within 1 hour, the cancellation may not have gone through; proceed to the email contact method instead.
   • Save this confirmation email in a separate folder labeled "Cancelled Subscriptions" for your records.

What happens after you click "Cancel"

Your Vizorvpn access usually remains active until the end of your current billing cycle. This means if you are charged on the 15th and you cancel on the 10th, you can still use the VPN until the 14th. After that date, the app will either stop working or show a message asking you to resubscribe. You will not be charged for the following month.

Pro tip: Stopee recommends checking your account one more time after your billing date passes (e.g., on the 16th if your cycle ends on the 15th) to confirm that no new charge appeared. If you see a charge, contact support immediately with your cancellation confirmation email.

Cancelling Vizorvpn via email if the web method fails

If you cannot find the cancellation button on the website, or if your cancellation does not go through, email support is your documented backup method. Emailing creates a paper trail that protects you.

How to send a cancellation email to Vizorvpn

1. Open your email client and compose a new message to [email protected].
   • Use the same email address you registered Vizorvpn with, so support can match the request to your account.
2. Write a clear subject line, for example: "Cancellation Request for [Your Email Address]"
3. In the body, include the following information:
   • Your full name (as it appears on your account)
   • Your registered email address
   • Your account creation date (or approximate month and year)
   • Your next billing date (screenshot this from your account before emailing)
   • A simple statement: "I request immediate cancellation of my Vizorvpn subscription effective today."
   • Your phone number (optional, but helps support contact you if needed)
4. Do not write a long explanation of why you are cancelling. Keep it brief and professional.
   • Example: "I am requesting cancellation of my Vizorvpn subscription. My next billing date is [date]. Please confirm cancellation in writing."
5. Send the email and immediately save a copy to a "Cancellation Evidence" folder on your computer or cloud storage.
6. Wait for a confirmation reply from Vizorvpn. They claim 24/7 support, so you should hear back within 24 hours.
   • If you do not receive a response within 48 hours, send a follow-up email with the same information.
   • Warning: Do not assume the cancellation is complete until you receive written confirmation. Some users have reported that their cancellation requests were ignored.
7. Once you receive confirmation, save that email and check your account one week later to ensure no new charge appears.

Cancelling Vizorvpn if you subscribed through the app store or google play

If you signed up via the App Store (iOS) or Google Play (Android), your subscription is managed by Apple or Google, not directly by Vizorvpn. You must cancel through the app store platform, not through Vizorvpn itself.

Cancel on the apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Tap "Subscriptions."
4. Find and tap "Vizorvpn" in the list.
   • If you do not see it, scroll down or use the search function.
5. Tap "Cancel Subscription" or "Edit Subscription."
6. Confirm the cancellation when prompted.
   • Screenshot the confirmation message showing the cancellation date and time.
7. Check your email for an App Store cancellation confirmation from Apple within a few minutes.

Cancel on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap "Payments and Subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Vizorvpn."
6. Tap "Cancel Subscription."
   • Follow any prompts to confirm the cancellation.
   • Screenshot the confirmation screen.
7. Google will send you a confirmation email; save this in your records.

Pro tip: Stopee reminds you that Apple and Google process your cancellation separately from Vizorvpn. You may receive a confirmation from the app store but not from Vizorvpn itself. That is normal. Your cancellation is valid once the app store confirms it.

Refunds and your right to a cooling-off period in malaysia

Malaysian consumer law does grant you certain protections, but refund eligibility for Vizorvpn depends on when and how you subscribed.

Your legal rights under the consumer protection act 1999

The Consumer Protection Act 1999 requires businesses to give you a cooling-off period of 14 days if you subscribed via distance communication (email, website, app). This means if you signed up online without speaking to a sales agent in person, you have the right to request a refund within 14 days of subscription, even if Vizorvpn claims "no refunds."

Important condition: You must ask for the refund in writing. Email [email protected] with the subject "Refund Request under Consumer Protection Act 1999" and include your subscription date, your email address, and the amount charged. Keep a copy of this email.

If Vizorvpn refuses the refund, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), Malaysia's consumer watchdog. Stopee recommends documenting everything: your subscription confirmation, your refund request email, Vizorvpn's response (or lack of response), and your payment proof.

When you cannot get a refund

If more than 14 days have passed since you subscribed, Vizorvpn is not legally required to refund you under the cooling-off rule. However, you may still have grounds for a refund if the service is faulty, does not work as advertised, or you were misled about the trial period or features.

In those cases, contact Vizorvpn support in writing and explain the specific fault or misrepresentation. Include screenshots showing the problem and any promotional material that promised something different from what you received. If support refuses, escalate to KPDNKK or file a chargeback with your bank (see the next section).

Protecting yourself with your bank: chargeback and disputing charges

If Vizorvpn charges you after you cancelled, or if you requested a refund and the company ignores you, your bank can help.

How to dispute a charge with your bank

1. Contact your bank by phone, online banking, or visiting a branch in person.
2. Tell them you want to dispute a charge from Vizorvpn on your card or account.
3. Provide the following:
   • The exact date and amount of the disputed charge (e.g., MYR 47.20 on 15 August 2024)
   • Your cancellation confirmation email from Vizorvpn (if you have one)
   • Your refund request email to Vizorvpn support (if you sent one)
   • Proof that you attempted to cancel (screenshot of the cancellation page, confirmation message, anything dated)
4. The bank will open a dispute case and contact Vizorvpn for explanation.
   • This process usually takes 5 to 10 business days.
   • Keep your bank case number somewhere safe.
5. Once the bank decides in your favor, the charge is reversed and the money returns to your account.

Warning: If you dispute the charge, Vizorvpn may suspend or delete your account. This is normal and expected. Do not be alarmed.

Pro tip: Stopee advises that you gather all evidence (screenshots, emails, dates) before you contact your bank. The more documentation you have, the faster the bank will process the dispute in your favor.

Common mistakes that cost you money and how to avoid them

Cancellation mistakes are frustrating, but they are also preventable. Most users make one of these errors and then spend weeks trying to undo it.

Mistake 1: deleting the app without cancelling the subscription

This is the single most common error. You uninstall Vizorvpn from your phone and assume you are done. You are not. The subscription is still active on Vizorvpn's servers, and they will charge you again on your next billing date. Deleting the app is not the same as cancelling the subscription. Always cancel first, then delete the app.

Mistake 2: cancelling on the wrong platform

If you subscribed via Google Play, do not try to cancel through the Vizorvpn website. You must cancel through Google Play. Conversely, if you subscribed on the web, you cannot cancel through the App Store. Stopee reminds you to check where you signed up before you start cancelling.

Mistake 3: not saving your cancellation proof

You receive a cancellation email from Vizorvpn and you read it once, then never look at it again. Six months later, you see a charge and cannot find the email. Save every cancellation confirmation to a dedicated folder immediately after you receive it. You may need it.

Mistake 4: cancelling too late in your billing cycle

You check your next billing date and it says the 15th. You cancel on the 16th. You have just paid for another month you did not want. Always cancel at least two days before your next billing date to give Vizorvpn time to process the request.

Mistake 5: not following up when support does not respond

You send a cancellation email to [email protected] and hear nothing. Three weeks later, you are charged again. You assumed the cancellation went through, but it did not. Always follow up with a second email if you do not hear back within 24 hours. Reference your original request date and ask for confirmation of cancellation status.

What to expect after cancellation and how to confirm it worked

Cancellation does not happen instantly, and knowing what to expect helps you stay calm and spot problems early.

Your account after you cancel

After you submit your cancellation request, Vizorvpn will keep your account alive until the end of your billing cycle. This means you can still log in and use the VPN if you want. Once your billing cycle ends (e.g., on the 15th if that is your renewal date), the app will no longer work. You may see a message saying "Subscription Expired" or "Upgrade to Continue."

At that same moment, Vizorvpn should no longer charge you. Check your email for any new invoice or charge notification. If you see one, the cancellation failed and you must contact support immediately.

Confirm cancellation after your billing date passes

1. On the day after your billing date, log in to your bank or credit card account and review recent charges.
2. Look for any charge from Vizorvpn dated after your cancellation submission date.
   • If you see one, note the exact date and amount and prepare to dispute it.
3. If no charge appears, your cancellation is confirmed. You can delete the Vizorvpn app from your device now.
4. Save a screenshot of your bank statement showing no charge as final proof of successful cancellation.

Pricing, cancellation methods, and a quick comparison

This table summarizes Vizorvpn costs and your cancellation options so you can choose the fastest route for your situation.

This table shows the fastest and most secure cancellation method for each subscription platform.

Your checklist: cancel Vizorvpn step by step

Use this checklist to stay organized and ensure you do not miss any step.

Contact information and how to reach Vizorvpn support

If you run into trouble or Vizorvpn does not acknowledge your cancellation, contact support in writing. There is no published Malaysia office address, postal address, or phone number for Vizorvpn. Your only direct contact channel is email.

Vizorvpn support contact details

Email: [email protected]

Help centre: https://www.vizorvpn.com/help (no live chat or phone support listed)

Support availability: Advertised as 24/7 (response time usually 24-48 hours)

Malaysian consumer authority escalation: If Vizorvpn does not respond to your cancellation or refund request within 7 days, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK) at https://www.kpdnkk.gov.my or by calling 1-800-88-5846 (toll-free within Malaysia).

Your right to dispute and your bank's contact details

If Vizorvpn continues to charge you after cancellation, contact your bank immediately. Most Malaysian banks (Maybank, CIMB, Public Bank, Affin, RHB) offer online dispute filing through their banking app or website. You can also visit your nearest branch in person with proof of your cancellation request and the unwanted charge.

Final checklist: steps to take right now

Cancelling Vizorvpn is straightforward once you know the process, but it only works if you act before your next billing date. The best time to cancel is now, while you still have your account access and your cancellation proof is fresh.

Take a moment and follow these immediate steps. First, log in to your Vizorvpn account and take a screenshot of your subscription status and next billing date. Second, navigate to your account settings and locate the Cancel Subscription button (or send the email cancellation request to [email protected] if the button is not visible). Third, save the confirmation screen and email to a dedicated folder on your computer or cloud storage. Fourth, set a phone reminder for one day after your next billing date to check your bank account and confirm that no new charge appears.

Malaysian consumer law protects you, but only if you document everything and act within 14 days of subscription if you want to claim a cooling-off refund. Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions and recover refunds by following exactly these steps. Your situation is fixable, and your money deserves to stay in your account, not Vizorvpn's. Start cancelling today, save your proof, and check back in one month to confirm you were not charged again.