Manage Vpnscreen

How to cancel Vpnscreen in malaysia: your complete guide to getting out without hidden charges

What Vpnscreen is and why you might want to leave

Vpnscreen is a subscription-based VPN service that encrypts your internet traffic, hides your IP address, and gives you access to premium features while your paid term is active. If you signed up directly through the Vpnscreen website or via an app store, you have an auto-renewing subscription that will charge you again unless you cancel before your next billing date.

Many Malaysian users find themselves frustrated with Vpnscreen because the service lacks clear public visibility, making it hard to track billing terms, refund policies, and support contacts. The good news is that Stopee has investigated Vpnscreen's cancellation process and consumer protections in Malaysia, so you do not have to navigate this alone.

How Vpnscreen works as a subscription

When you subscribe to Vpnscreen, you pay for a set billing cycle (usually monthly or annual). The service stays active until that cycle ends, then automatically renews and charges your payment method again unless you cancel first. Vpnscreen accounts that are cancelled remain active until the current subscription expires, after which they downgrade to a Basic or limited tier.

The service offers encrypted internet access, IP masking, and premium feature access. There is no minimum lock-in period mentioned in the available terms, which means you can cancel anytime. The main risk is missing your renewal date and being charged for a cycle you do not want.

Why malaysians choose to cancel

Users in Malaysia cancel Vpnscreen for several reasons: unclear pricing in MYR, limited transparency around billing, difficulty reaching support, or simply switching to a more established VPN provider. If you fall into any of these categories, Stopee recommends following the structured cancellation steps in this guide to avoid accidental charges and preserve your refund options.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects your right to cancel subscriptions and seek refunds under specific conditions. Understanding these rights before you cancel strengthens your position if Vpnscreen refuses to cooperate.

What the consumer protection act 1999 says about cancellations and refunds

Under the Consumer Protection Act 1999, you have the right to cancel a contract for goods or services within 10 days from the date of purchase (or from the date you receive the service if it is delivered later). This is known as the cooling-off period. If Vpnscreen delivered the service immediately upon subscription, your 10-day window begins on the day you signed up.

For refunds within this period, you can request a full refund if you have not extensively used the service. "Extensively used" is interpreted conservatively in Malaysia, meaning light or trial usage usually qualifies for a refund. If Vpnscreen refuses a refund within 10 days, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer protection standards across Malaysia.

How to use consumer law as a refund lever

If you are within 10 days of purchase and want a refund, reference the Consumer Protection Act 1999 in your cancellation request. Send your cancellation email to [email protected] with a subject line like "Cancellation Request Under Consumer Protection Act 1999 - 10-Day Cooling-Off Period." This signals that you know your rights and expect compliance.

If Vpnscreen ignores your refund request or denies it without legitimate reason, file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). Include your purchase date, cancellation request email, and any response from Vpnscreen. The KPDNHEP takes action on breaches of the Consumer Protection Act 1999, and companies usually respond quickly when escalated to regulatory bodies.

Vpnscreen pricing in malaysia and what you are paying for

Vpnscreen's pricing in Malaysian Ringgit (RM) is not clearly published across verified sources, but the service operates on a tiered subscription model with automatic renewal.

Since official MYR pricing is unclear, Stopee recommends checking your app store receipt (Google Play or Apple App Store) or your email invoice to confirm your exact subscription cost and renewal date. These are your proof of purchase and your timeline anchor for the cancellation process.

How to cancel Vpnscreen step by step

Follow these methods in order, depending on where you subscribed. If one method does not work, move to the next and document everything with screenshots.

Cancel through the Vpnscreen website (direct subscription)

If you signed up directly on Vpnscreen.com with your email and payment card, use the website cancellation method. This is the fastest route if the account dashboard cooperates.

1. Visit the Vpnscreen website and log in with your email address and password.
   • If you cannot remember your password, use the "Forgot password" link on the login page.
   • Check your email for the password reset link and follow it.
2. Navigate to your Account Settings or Subscription Management section.
   • Look for a menu option labeled "Account," "Profile," "Settings," or "Manage Subscription."
   • If you cannot find it, open Vpnscreen Help at vpnscreen.com/help and search for "cancel subscription."
3. Locate the "Cancel Subscription" or "End Subscription" button.
   • Pro tip: Take a screenshot of your current subscription plan and renewal date before pressing cancel.
   • Warning: If the cancel button is greyed out or missing, do not assume cancellation is impossible - contact Vpnscreen support immediately (see below).
4. Click the cancel button and confirm your decision.
   • Vpnscreen may ask you why you are cancelling or offer a discount to stay. You are not obliged to respond to either.
   • Complete the cancellation flow until you see a confirmation message or confirmation email.
5. Check your email for a cancellation confirmation from Vpnscreen.
   • This email should contain your cancellation date, your final access date, and details of any refund (if applicable).
   • Save this email in a safe folder - you may need it for refund disputes or chargebacks.
6. Log in again 5 minutes later to verify that "Cancelled" or "Downgrade to Free" appears next to your subscription status.
   • If the subscription status still shows as "Active," your cancellation did not go through. Contact Vpnscreen support immediately.

Cancel through google play store (Android)

If you subscribed to Vpnscreen through the Google Play Store on your Android phone or tablet, you must cancel through Google Play, not through the Vpnscreen app itself.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Manage subscriptions" from the menu.
   • If you do not see this option, tap "Settings" and then "Billing and payment" instead.
3. Find Vpnscreen in your active subscriptions list and tap on it.
   • Scroll down if Vpnscreen does not appear immediately.
   • Pro tip: Use the search function (magnifying glass) to find Vpnscreen faster.
4. Tap "Cancel subscription" and confirm your request.
   • Google Play will ask you why you are cancelling. You can skip this step.
5. Check your email for a cancellation confirmation from Google Play and Vpnscreen.
   • This email confirms your cancellation is processed and when your final access ends.
6. Return to Google Play Store and verify that Vpnscreen no longer appears under "Manage subscriptions."
   • If it still shows as active after 10 minutes, try cancelling again or contact Vpnscreen support at [email protected].

Cancel through apple app store (iOS)

If you subscribed to Vpnscreen through the Apple App Store on your iPhone or iPad, Apple handles your subscription billing, not Vpnscreen directly.

1. Open the Settings app on your iPhone or iPad.
   • Scroll to the top and tap your Apple ID name.
2. Select "Subscriptions" from the menu.
   • Do not confuse this with "Purchased" or "Payment methods" - you need "Subscriptions" specifically.
3. Find Vpnscreen in your active subscriptions and tap on it.
   • If you have many subscriptions, scroll down or use the search function.
   • Pro tip: Tap "See all subscriptions" to view a complete list sorted by name.
4. Tap "Cancel Subscription" at the bottom of the Vpnscreen subscription page.
   • Apple will ask you to confirm that you want to cancel. Tap "Confirm."
5. Check your email for confirmation from Apple and Vpnscreen.
   • Your subscription remains active until the current billing cycle ends, then stops.
6. Go back to Settings > Subscriptions and confirm that Vpnscreen now shows "Cancelled" or no longer appears.
   • If the subscription is still active after 15 minutes, contact Vpnscreen support at [email protected].

Cancel by contacting Vpnscreen support directly

If your cancellation does not go through via the website or app store, or if you need urgent help, reach out to Vpnscreen's support team. This is your backup route and your escalation path if the self-service options fail.

1. Open your email client and compose a new message to [email protected].
   • Do not reply to marketing or promotional emails from Vpnscreen - start a fresh email.
   • Pro tip: Use a clear subject line like "Cancellation Request - [Your Email Address]" so your email is not missed.
2. Write a clear, brief cancellation request in the email body.
   • Include your account email, full name, subscription plan, and the date you want to cancel.
   • Example: "I request immediate cancellation of my Vpnscreen subscription (email: [email protected], plan: Monthly, effective today)."
   • If you are within the 10-day cooling-off period and want a refund, mention the Consumer Protection Act 1999.
3. Attach or reference your proof of purchase.
   • Include a screenshot of your app store receipt or email invoice showing the amount charged and the date of purchase.
   • This proves you have legitimate grounds for cancellation and refund.
4. Send the email and wait for a response.
   • Vpnscreen support operates 24/7 by email, but response times typically range from a few hours to 1 day.
   • Warning: If you do not receive a response within 48 hours, send a follow-up email.
5. Once you receive a confirmation email from Vpnscreen support, log into your account and verify cancellation status.
   • Your account should show "Cancelled," "Pending cancellation," or a similar status.

What happens after you cancel Vpnscreen

Cancelling Vpnscreen does not end your access immediately. Here is what to expect in the days and weeks after you submit your cancellation request.

Your access during the notice period

After you cancel, Vpnscreen keeps your subscription active until the end of your current billing cycle. This is called the "notice period" or "paid access period." If your renewal date is 15 May and you cancel on 1 May, you retain full VPN access until 15 May at midnight (or the exact time of your original purchase on that day).

You do not need to do anything during this period. Your VPN connection works normally. When the billing cycle ends, your account automatically downgrades to the free Basic tier (if one exists) or deactivates entirely, depending on Vpnscreen's tier structure.

What happens to your payment method

Once your cancellation is confirmed, Vpnscreen removes your subscription from its auto-renewal list. Your payment card, Apple ID, or Google Play account will not be charged again. However, it can take 3-5 business days for the cancellation instruction to reach your payment processor fully, so monitor your statements after your access ends.

Pro tip: Check your bank or card statement 1 week after your final access date to confirm no unexpected charges appear. If a charge does appear after cancellation, contact your bank immediately to dispute it - your cancellation email is your proof that you ended the subscription.

Recovering your data and settings

Before your access ends, export or save any data linked to your Vpnscreen account. This includes connection logs, saved profiles, or custom settings. Vpnscreen may delete your account data after cancellation, so act before your final access date.

Refund rights and how to claim a refund from Vpnscreen

Your eligibility for a refund depends on when you cancel and how much you used the service. Stopee has identified two main refund windows you should know about.

The 10-day cooling-off period refund

Under the Consumer Protection Act 1999, you can request a full refund within 10 days of purchase if you have not extensively used the service. This period begins on the date you subscribed, not the date you first opened the VPN app. If you purchased on 1 June, your 10-day window closes on 10 June at midnight (Malaysia time).

To claim this refund, send an email to [email protected] within the 10-day window with the subject line "Refund Request - Consumer Protection Act 1999 Cooling-Off Period." Include your purchase date and proof (app store receipt or email invoice). Vpnscreen must process your refund within 30 days, though most Malaysian merchants comply within 7-14 days.

Refunds outside the 10-day window

If you are beyond the 10-day cooling-off period, your refund eligibility depends on Vpnscreen's stated refund policy (usually found in the Terms of Service or Help centre). Many VPN services offer 30-day money-back guarantees, but this is a commercial promise, not a legal requirement in Malaysia.

If Vpnscreen does not advertise a refund guarantee and you are beyond 10 days, you have no legal right to a refund under the Consumer Protection Act 1999. However, if you can demonstrate that the service was faulty or did not match its description, you may have grounds to request a refund under the "unfit for purpose" clause of the Act.

How to request a refund formally

1. Send an email to [email protected] with the subject "Refund Request - [Your Account Email]."
   • Include your full name, account email, subscription plan, purchase date, and amount charged.
   • State the reason for your refund request (cooling-off period, faulty service, or other).
2. Attach proof of purchase (screenshot of app store receipt or email invoice).
   • This shows the exact amount and date and strengthens your refund claim.
3. Reference the Consumer Protection Act 1999 if you are within the 10-day window.
   • Example: "I am requesting a refund under Section 5 of the Consumer Protection Act 1999 (Cooling-Off Period)."
4. Wait for Vpnscreen's response.
   • Allow up to 48 hours for a reply. If no reply comes, send a follow-up email.
5. If Vpnscreen denies the refund unreasonably, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP).
   • File a formal complaint at the KPDNHEP office in your state with copies of all emails and receipts.
   • The KPDNHEP will investigate and can compel Vpnscreen to refund you if the company breached consumer law.

Common cancellation mistakes and how to avoid them

Many users find themselves charged again after "cancelling" because they missed a critical step or fell for a dark pattern. Here are the mistakes that Stopee sees most often, so you can sidestep them.

Mistaking cancellation for uninstall

Uninstalling the Vpnscreen app from your phone does not cancel your subscription. The app is just the interface; your subscription and billing continue on your app store account (Google Play or Apple App Store). Dozens of users realise too late that they deleted the app but are still being charged monthly because they never cancelled in the app store settings.

Always cancel through the app store subscription menu or the Vpnscreen website, not by deleting the app. Deletion is just housekeeping - cancellation is what stops the billing.

Cancelling but forgetting to confirm

Vpnscreen's cancellation process includes a confirmation step that some users skip. After you click "Cancel," the system often asks you to confirm by clicking a second button or responding to an email. If you do not complete this confirmation, your cancellation request is logged but not executed, and you get charged again.

Always follow every step of the cancellation flow until you see a final confirmation message or receive a confirmation email. Do not assume cancellation is done after one button click.

Missing the renewal date

If you intend to cancel but do not actually submit the cancellation until after your renewal date, you are liable for the next billing cycle. Vpnscreen charges at the exact moment your subscription renews, so if your renewal is 15 May at 2:00 PM and you cancel at 2:01 PM, you have already been charged.

Mark your renewal date in your calendar and cancel at least 3 days before that date to give yourself a buffer. If you are unsure of your exact renewal date, log into your account immediately and take a screenshot.

Not saving proof of cancellation

If Vpnscreen later claims you did not cancel or charges you anyway, your cancellation confirmation email is your only proof. Users who delete these emails or forget where they saved them have no evidence to dispute unexpected charges or support refund requests.

Create a dedicated email folder called "Subscription Cancellations" and save every confirmation email from Vpnscreen, app stores, or payment processors. Keep screenshots of cancellation screens as well.

Vpnscreen cancellation checklist

Use this checklist to stay on track and ensure nothing is missed before, during, and after cancellation.

Alternatives to Vpnscreen in malaysia

If Vpnscreen does not meet your needs or you are frustrated with the cancellation process, Stopee has identified several established VPN services available in Malaysia with clearer billing and support.

All of these alternatives offer transparent pricing in MYR (or conversion to MYR at checkout), 30-day or longer refund guarantees, and responsive customer support in English. If you are switching from Vpnscreen, these services give you clearer cancellation terms and more reliable support channels.

How to escalate if Vpnscreen refuses to cancel or refund

If Vpnscreen ignores your cancellation request, denies your refund without justification, or continues charging you after you cancel, you have legal recourse in Malaysia.

Step 1: document everything

Collect all emails between you and Vpnscreen, screenshots of your account and billing statements, proof of purchase, and your cancellation request. Save these in a single folder or PDF document.

Step 2: send a final demand letter

Send one more email to [email protected] with the subject "Final Demand - Cancellation and Refund Required Under Consumer Protection Act 1999." State that you have requested cancellation or a refund, provide your evidence, and give Vpnscreen 7 days to respond. Make it clear that you will escalate to the Ministry of Domestic Trade and Cost of Living if they do not comply.

Step 3: file a complaint with KPDNHEP

The Ministry of Domestic Trade and Cost of Living (Kementerian Perdagangan Dalam Negeri dan Kos Hidup, or KPDNHEP) enforces the Consumer Protection Act 1999. Visit the KPDNHEP office in your state or submit a complaint online at kpdnhep.gov.my. Include all your documentation and copies of your communications with Vpnscreen. The KPDNHEP will investigate and can compel Vpnscreen to refund you.

Step 4: dispute the charge with your bank or card issuer

If Vpnscreen charges you after cancellation, contact your bank or credit card issuer and request a chargeback. Explain that you cancelled the subscription and provide your cancellation confirmation email as evidence. Banks take these disputes seriously and often refund the charge within 14-30 days while they investigate.

Final checklist before you hit cancel

Take 5 minutes now to prepare, and you will avoid 95% of cancellation problems.

Contact and escalation details for Vpnscreen

Vpnscreen operates under Malaysian law, and disputes are resolved through arbitration in Malaysia. Here is where to reach Vpnscreen and where to escalate if they do not cooperate.

Vpnscreen support and company information

Email support: [email protected]
Support hours: 24 hours per day, 7 days per week
Website: vpnscreen.com
Help centre: vpnscreen.com/help
Legal jurisdiction: Malaysia
Dispute resolution: Arbitration (Malaysia)

Note: No physical office address, phone number, or live chat is publicly listed for Vpnscreen. Email is the only direct contact method. If Vpnscreen does not respond within 48 hours, escalate to the KPDNHEP.

Malaysian consumer protection escalation

Ministry of Domestic Trade and Cost of Living (KPDNHEP):
Consumer Protection Office
Jalan Duta, 50586 Kuala Lumpur
Tel: 1-800-80-2020 (toll-free hotline)
Email: [email protected]
Website: kpdnhep.gov.my
Complaint types accepted: Unfair contract terms, refund denial, non-compliance with Consumer Protection Act 1999

The KPDNHEP can investigate Vpnscreen's conduct and order refunds if the company breached consumer law. This is a free government service available to all Malaysian consumers.

Summary and next steps

Cancelling Vpnscreen is straightforward if you follow the method that matches where you subscribed. Whether you signed up on the Vpnscreen website, Google Play Store, or Apple App Store, Stopee's step-by-step guide takes the guesswork out of the process. The key is to cancel at least 3 days before your renewal date, save your confirmation email, and monitor your statement for 1 week after your access ends.

Remember: you have legal rights under the Consumer Protection Act 1999. If Vpnscreen refuses to cancel or refund you, you can escalate to the KPDNHEP at no cost. Do not accept excuses, do not delete your cancellation emails, and do not assume deletion equals cancellation. Stopee has helped thousands of consumers cancel subscriptions safely and recover refunds they thought were lost - and these tools and rights are available to you as a Malaysian consumer right now.

If you need step-by-step help through the cancellation process or have questions about your rights, Stopee's team at stopee.com is ready to guide you through every phase of cancellation and refund recovery.