Manage Workflowy

How to cancel Workflowy and stop paying for your subscription

What Workflowy is and why you might want to cancel

Workflowy is a note-taking and outlining app built around nested lists, tags, and simple collaboration tools. The service is run by FunRoutine Inc., a US-based company, and handles all subscription management through your online account rather than through any Malaysia office.

Understanding workflowy's subscription model

Workflowy offers a free tier with basic features and a paid Pro tier for users who need unlimited nodes, unlimited uploads, and full collaboration access. The Pro subscription works on an auto-renewal basis, meaning your card gets charged automatically on your billing date unless you cancel before that date arrives. This auto-renewal model is where most cancellation problems happen, so Stopee recommends you mark your billing date clearly and set a reminder to cancel if you decide the service no longer fits your needs.

The free tier gives you limited node storage, but many users find it adequate for light note-taking. If you signed up for the 7-day free trial for Pro, your subscription converts to a paid plan automatically on day 8 unless you cancel during the trial period. There is no minimum contract period, so you can cancel at any time after subscribing without penalty.

What malaysian users need to know about pricing and support

Workflowy publishes all prices in US dollars, so you will need to estimate the ringgit equivalent when checking your actual charge. There is no Malaysia-specific billing address or local support line. Your only contact point is [email protected], and the company does not offer phone support or live chat. This means your cancellation proof will rely entirely on screenshots, confirmation pages, and email records rather than a live support ticket number.

Because support is email-only and can be slow, Stopee strongly advises you to take screenshots of every step in your cancellation process. If a dispute arises later, those images become your strongest evidence that you actually cancelled on the date you claim.

Your consumer rights when cancelling Workflowy in malaysia

Protection under malaysia's consumer protection act 1999

Malaysia's Consumer Protection Act 1999 gives you the right to cancel distance contracts (contracts made online or by phone) within 10 calendar days of purchase without giving a reason, provided the supplier has complied with their legal obligation to give you clear cancellation terms upfront. For auto-renewing subscriptions like Workflowy Pro, this cooling-off period applies to your initial purchase, and the company must make cancellation instructions clear and easily accessible.

If Workflowy fails to provide clear, unambiguous cancellation steps, or if the cancellation process is deliberately obscured or hidden, you have grounds to lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs. Stopee recommends you document every step of your cancellation attempt so you have evidence if the process proves deliberately difficult.

When cancellation goes wrong

If you cancel and still get charged, or if you cancel before day 10 and are refused a refund, contact Workflowy at [email protected] with your screenshots and request a full refund citing the Consumer Protection Act 1999. If the company does not respond within 14 days or refuses unreasonably, you can escalate to the Ministry of Domestic Trade and Consumer Affairs or file a complaint with the Media and Advertising Authority if the service used misleading advertising about their cancellation policy.

Methods to cancel Workflowy depending on how you subscribed

Cancelling via the Workflowy website

If you signed up directly through the Workflowy website and pay by credit card, the cancellation process happens entirely within your online account settings. This is the cleanest and fastest cancellation route because you control the entire transaction yourself and receive an immediate confirmation.

Cancelling via app store or google play

If you subscribed through your iPhone, iPad, or Android device, your subscription is managed by Apple or Google, not directly by Workflowy. This means you must cancel through your device's app store settings, not through the Workflowy app itself. Many users make the mistake of cancelling only within the app and then wondering why they still get charged.

Step-by-step cancellation instructions for each platform

Cancel Workflowy through the website

Follow these steps carefully to cancel your Workflowy Pro subscription if you pay directly via the website.

1. Open your web browser and navigate to workflowy.com.
   • If you are already logged in, skip to step 2.
   • If not, enter your email and password and click Sign in.
2. Click the menu icon (three horizontal lines) in the top-left corner of the screen.
   • This opens the main navigation menu.
3. Scroll down and click Settings.
   • Your account settings page will load.
4. Look for the section labelled Subscription or Billing.
   • This section shows your current plan (Pro) and your next billing date.
   • If you cannot find this section, you may be on the free tier already.
5. Click the button that says Cancel subscription or Manage subscription.
   • A confirmation dialog will appear asking you to confirm the cancellation.
6. Take a screenshot of the confirmation message before clicking anything else.
   • This screenshot is your proof of cancellation.
7. Click Confirm cancellation or Yes, cancel my subscription.
   • The system will process your request.
   • You should see a final confirmation message on screen.
8. Screenshot the final confirmation screen again.
   • Note the date and time shown on your screen.
9. Check your email inbox (including spam and promotions folders) for a cancellation confirmation from [email protected].
   • Save this email as a backup record.

Pro tip: Write down your next billing date before you cancel. This lets you verify later that you were not charged after the date you cancelled. Your subscription remains active until the end of the period you already paid for, so you will keep access to all Pro features until that date.

Cancel Workflowy if you subscribed via iPhone or iPad

If you signed up through the Apple App Store, your subscription is billed by Apple, not by Workflowy directly. You must cancel through your Apple device or account, not through the Workflowy app.

1. On your iPhone or iPad, open the Settings app.
   • Do not open Workflowy itself.
2. Scroll up and tap your name and profile icon at the top.
   • This opens your Apple ID menu.
3. Tap Subscriptions.
   • A list of all your active subscriptions appears.
4. Find Workflowy in the list and tap it.
   • If you do not see Workflowy listed, you are not subscribed via Apple.
5. Tap Cancel subscription or Edit subscription.
   • Apple will ask you to confirm.
6. Screenshot the cancellation confirmation screen before dismissing it.
   • The confirmation will show your cancellation date and the date your access ends.
7. Tap Confirm or Yes to complete the cancellation.
   • Apple will send you a confirmation email to your Apple ID email address.
   • Save this email.

Warning: Some users cancel within the Workflowy app thinking that is enough. It is not. If you do not cancel through your device settings or account, Apple will continue to charge you automatically. Always cancel at the source: the App Store, not the app itself.

Cancel Workflowy if you subscribed via google play

If you signed up on an Android device, your subscription is managed by Google Play, not by Workflowy. You must cancel through Google Play to stop the charges.

1. On your Android device, open the Google Play Store app.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
2. Tap Manage my apps and games.
   • This shows all your installed and subscribed apps.
3. Tap the Subscriptions tab at the top.
   • All active subscriptions appear here.
4. Find Workflowy in the list and tap it.
   • If Workflowy does not appear, you do not have an active subscription via Google Play.
5. Tap Cancel subscription.
   • Google Play will ask you to confirm and may offer you a discount to keep the subscription.
   • Ignore any retention offers and proceed with cancellation.
6. Screenshot the cancellation confirmation screen.
   • The screen will show the date your access ends.
7. Tap Yes, cancel subscription to complete the process.
   • Google will send a confirmation email to the email address linked to your Google account.
   • Archive this email for your records.

Pro tip: Open Google Play on your device and check under Account > Payments and subscriptions > Subscriptions in the following week. Your cancellation should show as Cancelled with an end date. If Workflowy still shows as active, contact Google Play support immediately.

What happens after you cancel Workflowy

Your access and data after cancellation

When you cancel Workflowy Pro, your subscription ends, but your account does not disappear. You retain access to your outlines and notes as a free account until the end of the billing period you already paid for. Once that period expires, your account downgrades to the free tier, and you lose access to Pro features like unlimited nodes and uploads.

If you rely on your notes being saved in Workflowy, export or download your critical outlines before your paid period ends. The free tier has storage limits, so if your account exceeds those limits after downgrade, you may not be able to access or edit your older notes. Stopee advises you to back up important material at least 7 days before your billing date, so you have time to sort through any issues.

Timeline after you cancel

You will keep Pro access and features until the end of the billing period you already paid for. For example, if you pay monthly and cancel on the 15th of the month, you remain a Pro subscriber until the last day of that month. After that date, your account automatically switches to the free tier. You will not be charged again after your cancellation date, even if you do nothing else.

If you cancel during a free trial, your trial access stops immediately, and you revert to the free tier right away. No charge will appear on your card.

Refund eligibility and how to claim a refund

When you qualify for a refund

If you cancel within 10 days of your initial purchase (your first charge), you qualify for a full refund under Malaysia's Consumer Protection Act 1999. If you cancel after 10 days, Workflowy's policy is that you keep your subscription access until the end of the period you paid for, and refunds are not issued. However, if the company failed to provide clear cancellation instructions or used dark patterns to hide the cancellation button, you have grounds to request a refund even after 10 days.

If you cancel during a free trial and still get charged, you have grounds for a full refund regardless of timing. Request this refund immediately by emailing [email protected] with your screenshots.

How to request a refund

Email [email protected] with the following information:

• Your account email address.
• The date you cancelled (with screenshot evidence).
• The date you were charged (from your card or bank statement).
• The amount charged (in your local currency and in USD).
• A clear statement: "I cancelled within 10 days of purchase and am requesting a full refund under Malaysia's Consumer Protection Act 1999."
• Attach your cancellation screenshot and any email confirmations from Workflowy or your payment processor.

Workflowy typically responds within 5 to 10 business days. If they refuse or do not respond after 14 days, escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs with copies of all your evidence. Stopee has helped thousands of consumers recover refunds by documenting every step and citing local consumer law.

Common mistakes that prevent successful cancellation

Why cancellation attempts fail

Many users attempt to cancel but discover weeks later that they are still being charged. The fear and frustration that comes with being billed after you tried to cancel is completely understandable. The most common errors happen because users cancel in the wrong place, do not save proof, or do not verify the cancellation worked.

• Cancelling only within the app instead of in account settings: Closing the app or clicking a "Leave" button inside Workflowy does not cancel your subscription. Your subscription lives in your account settings, not in the app. You must log into the website or your device's app store settings.
• Forgetting to cancel through App Store or Google Play: If you subscribed via iPhone, iPad, or Android, cancelling within the Workflowy app does nothing. Apple and Google will keep charging you until you cancel through their systems.
• Not taking screenshots of the confirmation: If you cancel and no email arrives, your only proof is a screenshot. Without it, Workflowy can claim you never cancelled.
• Cancelling after the trial ends: If you waited past day 7 of your free trial, you have already been charged. Cancelling now stops future charges but does not refund the first charge automatically.
• Ignoring billing date reminders: Many users cancel, assume they are done, and forget to check if a charge actually appeared 30 days later. Set a phone reminder to verify your bank statement on the date your next payment was supposed to happen.

Workflowy pricing and when you should cancel

Current subscription costs

Workflowy Pro costs USD $4.99 per month if billed monthly or USD $49.99 per year if you choose annual billing. There is also a 7-day free trial for new Pro users. The free tier remains free forever and never converts to a paid plan on its own. Pricing is set in US dollars, so Malaysian users will see a ringgit equivalent on their card depending on their bank's conversion rate on the charge date.

Reasons to cancel Workflowy

Cancel Workflowy Pro if you switch to a different outlining tool, no longer need unlimited nodes, or find that the simplicity that makes Workflowy great also limits your ability to organize complex projects. Cancel if you stop using the app and realize you are paying for a tool you have abandoned. Cancel if you found a free alternative that fits your workflow better. Stopee advises that you cancel immediately once you decide, rather than hoping you will use it again later. Unused subscriptions are pure waste.

Your cancellation checklist

Use this checklist to make sure your Workflowy cancellation actually works:

• Take a screenshot of your current plan and next billing date before you cancel.
• Identify whether you subscribed via the website, App Store, or Google Play.
• Follow the cancellation steps for your specific platform.
• Screenshot the cancellation confirmation screen immediately.
• Save any cancellation email from Workflowy or your payment processor.
• Wait for your next billing date to arrive.
• Check your bank statement or credit card on or after that date.
• Verify that no charge appears.
• If a charge does appear, contact Workflowy within 7 days with your screenshots and request a refund.
• If Workflowy does not respond within 14 days, escalate to the Ministry of Domestic Trade and Consumer Affairs.

Workflowy contact information and escalation address

Official support contact

Workflowy is operated by FunRoutine Inc., a company based in the United States. There is no Malaysia-based office or phone line. Your only direct contact point is:

Email: [email protected]

Response time: 5 to 10 business days (no guaranteed response time published)

Mailing address: FunRoutine Inc., United States (obtain full address from Workflowy's privacy policy at workflowy.com/privacy)

If Workflowy does not respond to cancellation or refund requests

If you cancel Workflowy and are still charged, or if [email protected] does not reply within 14 days, escalate your complaint to:

Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Putrajaya, Malaysia
Phone: 03-8000-8000
Email: [email protected]
Website: kpdnhep.gov.my

Include copies of your cancellation screenshot, email confirmation (if received), bank statement showing the unwanted charge, and your email to Workflowy requesting cancellation or refund. The Ministry will investigate and can compel Workflowy to issue a refund if evidence supports your claim.

Your final checklist and next steps

Cancelling Workflowy is straightforward when you follow the right steps for your platform and document everything. The biggest risk is cancelling in the wrong place or forgetting to verify the cancellation worked. Stopee recommends you set a phone calendar reminder for the day before your next billing date to check your bank statement. This simple step catches problems early, when they are easiest to fix. Your Consumer Protection Act 1999 rights are on your side, and companies like Workflowy know this. If you have cancelled clearly and been charged anyway, you have strong legal grounds for a refund. Stopee has helped thousands of consumers recover unwanted charges by staying organized, taking screenshots, and knowing exactly which law protects them. Start your cancellation today, save your proof, and take back control of your subscription budget.