Manage Yext

How to cancel Yext and stop recurring charges in malaysia

What Yext is and why businesses cancel

Yext is a cloud-based platform that helps businesses manage their location data, business listings, and local search presence across multiple online directories, maps, and search engines. Many Malaysian businesses use it to keep opening hours, phone numbers, addresses, and brand details consistent across Google, Maps, review sites, and industry directories. The service runs on automatic recurring billing, which means if you do not actively cancel before your next renewal date, your payment method gets charged again.

How Yext works as a SaaS platform

Yext operates as a subscription software service with headquarters in New York. You log into a web dashboard to manage your business locations, sync listings across platforms, monitor customer reviews, and access local SEO analytics. For many Malaysian users, the appeal is simplicity, but the friction starts when the renewal email arrives and you realize you need to stop paying.

The challenge is that Yext's terms state subscriptions renew automatically unless you cancel before the renewal date starts. This is standard practice, but it catches users who forget or cannot find the cancellation button.

Common reasons malaysian users cancel Yext

Users in Malaysia typically cancel Yext for three reasons. First, the platform feels expensive for the value received, especially if listings do not improve local visibility or drive customer enquiries. Second, the interface and feature set are more complex than needed for a single-location business. Third, and most importantly, after cancellation, listings may revert to outdated information on third-party directories, which undermines the whole reason for subscribing.

According to Stopee's research into SaaS cancellations, price sensitivity and perceived overcomplication are the top two drivers of subscription churn in Malaysia. If you are reading this, you likely fall into one of these groups, and Stopee is here to make the cancellation process as clear and stress-free as possible.

Yext pricing and what you pay

Understanding what you currently pay helps you estimate refunds and avoid accidental rebilling after cancellation.

Published Yext pricing plans

Yext offers tiered annual pricing. Based on public pricing data, the Emerging plan costs around USD 199 (approximately RM 939), the Essential plan is USD 449 (approximately RM 2,119), the Complete plan costs USD 499 (approximately RM 2,355), and the Premium plan is USD 999 (approximately RM 4,715). Currency conversions use an approximate rate of 1 USD = RM 4.72.

In Malaysia, you will likely see pricing quoted in USD because Yext does not publish Malaysia-specific pricing on their main website. Your invoice, however, will show the amount charged to your payment method in MYR after any payment gateway conversion.

Why Yext charges vary month to month

Your actual bill may differ from the published plan price for several reasons. If you added or removed business locations mid-year, the pro-rata charge or credit will appear on your invoice. Promotional pricing or discounts offered at signup may expire after the first year. Taxes and payment gateway fees also vary depending on how your payment method is registered. Most importantly, if you signed up on a monthly billing cycle instead of annual, you will be charged one-twelfth of the annual price every 30 days.

Before you cancel, log into your Yext account and check your billing history to see exactly what you have been charged and when the next renewal date falls. This information is crucial for negotiating a refund if you cancel within days of renewal.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights when cancelling paid subscriptions, and Stopee wants you to know them so you can stand firm if Yext resists your cancellation request.

Automatic renewal rules and your right to cancel

Under the Consumer Protection Act 1999 and the Consumer Protection (Direct Sales and Pyramid Selling) Regulations 2012, any business that charges you on an automatic renewal basis must obtain your clear, affirmative consent before the first charge, and they must provide a simple mechanism for you to cancel at any time. Malaysia does not have a specific "right to refund" law for SaaS, but you do have the right to cancel without penalty or undue barriers.

This means Yext cannot hide the cancellation button, charge you a cancellation fee, or require you to call an international number with no Malaysia-based support. If Yext makes cancellation deliberately difficult, you have grounds to escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or lodge a complaint with the Federation of Malaysian Consumers Associations (FOMCA).

Escalation rights if Yext refuses to cancel

If you submit a cancellation request via Yext's official channels and receive no response within 7 days, or if Yext claims you cannot cancel, contact the MDTCA Consumer Affairs Division. You can lodge a formal complaint through their online portal at www.kpdnhep.gov.my or call their hotline. In most cases, a single email from MDTCA to Yext's compliance team results in immediate cancellation.

Stopee has reviewed dozens of SaaS cancellation disputes in Malaysia, and the MDTCA route is effective because Yext operates internationally and is sensitive to regulatory action in any market. Document everything: your cancellation request, the date you sent it, the response (or lack thereof), and your billing emails.

How to cancel Yext step by step

The exact cancellation process depends on where you originally subscribed: directly on Yext's website, through Apple App Store, or through Google Play.

Cancellation for web subscribers (direct signup)

If you signed up on Yext's website using your email and payment card, follow this sequence to cancel your subscription.

1. Log into your Yext account at www.yext.com using your email and password.
2. Look for the account profile icon in the bottom left corner of the navigation bar.
3. Click the Account Details icon and select Account Settings from the dropdown menu.
   • If you do not see this icon, click on your email name in the top right corner instead.
4. In Account Settings, locate and click on the Your Subscriptions tab or link.
5. Find the subscription you want to cancel and click the Cancel Subscriptions link next to it.
6. A checkbox will appear next to each subscription. Select the checkbox for the subscription you wish to stop.
   • If you have multiple locations or plans, confirm you are cancelling the correct one.
7. Click Review to proceed to the confirmation screen.
8. Read the disclaimer carefully. Yext will inform you that after cancellation, your listings may revert to older data on third-party directories and that Yext is no longer responsible for maintaining them.
9. Tick the acknowledgement checkbox to confirm you understand the consequences.
   • Warning: Do not skip this step if you rely on current listings for customer enquiries. Export your current business information first.
10. From the dropdown menu labeled "Tell us why you are cancelling", select a reason. Common options include "Too expensive", "Not meeting expectations", or "No longer needed".
11. Click Cancel Subscriptions again to finalize the cancellation.
12. You will see a confirmation message. Take a screenshot of this confirmation page and save it.

Pro tip: After you see the cancellation confirmation, wait 2-3 minutes, then log out and log back in. Your subscription status should now show as "Cancelled" or "Active until [end date]". If it still shows as active, contact Yext support to verify the cancellation went through.

Cancellation for apple app store subscribers

If you subscribed to Yext through your iPhone or iPad via the Apple App Store, you cancel the subscription in your Apple account settings, not in the Yext app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID profile.
3. Tap Subscriptions.
4. Find Yext in the list of active subscriptions and tap it.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will offer you options to keep the subscription or cancel. Select Confirm Cancellation.
6. You will receive an email confirmation from Apple with the cancellation details.

Warning: Do not delete the Yext app until you have confirmed the subscription is cancelled in your Apple account. Deleting the app does not cancel the subscription, and you may still be charged.

Cancellation for google play subscribers

If you subscribed through the Google Play Store on an Android device, follow these steps in your Google Play account.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Tap on Yext from the list of active subscriptions.
5. Tap Cancel subscription.
   • Google Play may ask you to confirm your reason for cancellation. Select an option and proceed.
6. Confirm the cancellation when prompted.
7. Check your email for a confirmation message from Google Play.

Pro tip: If you have a question about your Google Play subscription, you can also contact Google Play support directly through the Play Store app. They can verify if your Yext subscription is still active or if the cancellation is pending.

What happens after you cancel Yext

Cancellation does not happen instantly, and your access to Yext does not stop immediately. Here is what to expect in the days and weeks after you press cancel.

Access and listing changes post-cancellation

Once you cancel, your Yext account typically remains accessible until the end of your current billing cycle. For example, if you pay annually on 15 March and cancel on 20 March, you usually retain full access until 14 March of the following year. During this remaining time, you can still log in, export data, and manage listings.

After your billing cycle ends, Yext will shut down your account access. At that point, your listings on third-party directories (Google, Apple Maps, Facebook, industry directories) may revert to information you provided directly to those sites, or they may show outdated data that was last updated by Yext. This reversion is not instant and can take 7 to 30 days to fully propagate, depending on how frequently each directory syncs with Yext's system.

What you should do immediately after cancellation

You have limited time to act. Between cancellation and the end of your billing cycle, take these steps to protect your online presence.

• Export all listings data, reports, and analytics from Yext. Download these files to your computer or cloud storage.
• Log into Google Business Profile directly and verify your business information is accurate. If Yext was managing your Google listing, update it yourself now to prevent reversion.
• Check Apple Maps, Facebook Business, and any industry-specific directories where you had listings synced by Yext. Manually update your phone number, hours, address, and website if needed.
• Take screenshots of your current listings on Google, Maps, and key platforms. This serves as proof if a customer later complains that your information was wrong.
• Keep your Yext cancellation confirmation email. Save it in a folder labeled "Subscription Cancellations" for your records.

Refunds and billing disputes after cancellation

Whether you get a refund depends on when you cancel relative to your next billing date, and on Yext's refund policy.

Yext refund policy for early cancellations

Yext's publicly stated policy does not offer refunds for annual prepaid subscriptions if you cancel mid-year. This is a limitation of their standard terms. However, if you cancel within 14 days of the initial purchase (your very first subscription), you may qualify for a refund under consumer protection rules in most jurisdictions, including Malaysia. This is sometimes called a "cooling off period".

If you subscribed for an annual plan and were charged the full amount upfront, and you are now past the 14-day window, Yext will typically not refund the remaining months. This is where many Malaysian users feel trapped, and that is why Stopee recommends always starting with a monthly plan if possible, so you can cancel at the end of a billing cycle with minimal loss.

Dispute options if you were overcharged

If your credit card or payment method was charged after you submitted a cancellation request, you have dispute rights.

1. Contact your bank or credit card issuer within 60 days of the disputed charge.
2. Explain that you cancelled your Yext subscription but were charged anyway. Provide your cancellation confirmation email as evidence.
3. Your bank will file a chargeback on your behalf. Yext will be notified and asked to provide proof that the charge was authorized.
4. If Yext cannot prove the charge was authorized after cancellation, your bank will reverse the charge and credit your account.

This process typically takes 30 to 45 days. In the meantime, the disputed amount is usually credited back to your account provisionally. Stopee has seen this route succeed in dozens of cases where Yext continued billing after a customer's cancellation request was lost or ignored.

Common mistakes to avoid when cancelling Yext

Cancelling a SaaS subscription can feel stressful, especially when you are worried about being rebilled. Here are the pitfalls Stopee sees most often, and how to dodge them.

Mistake one: deleting your password instead of cancelling the account

Many users assume that if they stop logging in or change their password, the subscription will automatically cancel. This is not true. Your Yext account and billing relationship remain active unless you explicitly cancel through the account settings. The company will continue to charge your payment method every renewal cycle, regardless of whether you log in.

Always use the official cancellation flow described above. Do not rely on inaction.

Mistake two: cancelling through the wrong channel

If you signed up via Apple App Store, you must cancel through Apple's Subscriptions settings, not through the Yext app itself. Similarly, if you subscribed on Google Play, you cancel in Google Play, not in Yext. Cancelling in the wrong place leaves your subscription active, and you will still be charged.

Before you cancel, check your original confirmation email to see which platform you used. If it says "Receipt from Apple" or "Google Play", you know to cancel there.

Mistake three: not taking screenshots of your cancellation confirmation

If a billing dispute arises or Yext claims they never received your cancellation request, your screenshot of the confirmation page is your only proof. Many users cancel successfully but lose the confirmation email, then cannot prove it months later when an unexpected charge appears.

Take screenshots of: the confirmation page after you click Cancel, the confirmation email from Yext or your app store, and your subscription status page showing "Cancelled" or "Active until [end date]".

Mistake four: not checking your next billing date before cancelling

If you cancel just after your annual renewal (for example, on 16 March when your renewal was 15 March), you have already been charged for a full year and will not see a refund. If you cancel a day before renewal (for example, on 14 March), that is the best time because you stop the charge before it happens.

Log into Yext and find your exact renewal date in the billing or subscriptions section. Plan your cancellation for the day before that date if possible.

Checklist for a smooth Yext cancellation

Use this checklist to make sure you have covered every step and will not be caught off guard.

Comparing Yext to alternative business listing platforms

If you are cancelling Yext because it is too expensive or too complex, you may wonder whether a different platform makes sense. Here is how Yext compares to alternatives in the Malaysian market.

Many Malaysian users cancel Yext because they realize Google Business Profile handles most of their needs for free. If you only operate one or two locations and do not need advanced analytics, moving to Google Business Profile with manual updates to other directories may cost you nothing and cause less headache.

Key takeaways and next steps

Cancelling Yext is straightforward once you know the steps and understand your timeline. You have the right to cancel under Malaysian consumer law, and Yext cannot make the process deliberately difficult or charge a penalty for cancellation. Log into your account, navigate to Your Subscriptions, click Cancel Subscriptions, select your subscription, and confirm. Take screenshots for your records, export your data before access ends, and manually update your listings on Google and other directories.

If Yext resists your cancellation or continues to charge you after you have submitted a cancellation request, escalate to the MDTCA or file a chargeback with your bank. Both routes are effective and will resolve the issue within weeks.

If you are not sure about the next step or need help documenting your cancellation for a dispute, Stopee has helped thousands of consumers cancel subscriptions and understand their rights when SaaS companies act in bad faith. Visit stopee.com to explore guides for cancelling other subscriptions, learn about your consumer rights in Malaysia, and access tools to track your recurring payments. Stopee is your partner in taking control of your subscription spending.

Yext's registered contact details in malaysia and internationally

For escalation or formal complaints, use these contact points.

Yext global support and billing contact

Yext does not list a Malaysia-specific office, but you can contact them through their main international support channels:

• Yext Help Center: help.yext.com (contains FAQs and documentation)
• Email support: Usually available through your account dashboard. Log in, navigate to Help or Support, and use the contact form.
• Headquarters: 61 Ninth Avenue, New York, NY 10011, United States

Malaysian consumer authorities for escalation

If Yext does not respond to your cancellation request within 7 days, contact these agencies:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA): www.kpdnhep.gov.my | Consumer Hotline: 1-800-88-5959 (toll-free)
• Federation of Malaysian Consumers Associations (FOMCA): +603 4101 4106 | www.fomca.org.my

Provide these authorities with: your Yext account email, the date you submitted your cancellation request, your cancellation confirmation (if received), and proof of any charges after cancellation. Most disputes are resolved within 4 weeks once MDTCA contacts Yext's compliance team.