Manage Yi Iot

How to cancel Yi Iot and stop cloud storage charges in malaysia

What is Yi Iot and why malaysians subscribe

Yi Iot is a cloud-based camera app designed to work with Yi and YUNYI smart cameras, allowing you to store footage, replay events, and access your cameras from anywhere on your phone or computer. The service operates as a software-as-a-service subscription, which means you are not paying for the camera hardware itself, but rather for the cloud storage, video processing, and account features that keep running every month. At Stopee, we have observed that many Malaysian users subscribe to Yi Iot without fully understanding how the billing works, which often leads to unwanted renewal charges.

How the service works and what you typically pay

When you use Yi Iot, you choose a cloud storage plan that determines how long your recorded footage stays accessible. The most common plans offer seven-day, fifteen-day, or thirty-day loop cloud storage, which means older clips automatically rotate out after that period to make room for new footage. Your plan also specifies how many cameras you can connect, with options ranging from one to five devices. Some premium plans include continuous video recording (CVR), which captures footage all day rather than only when motion is detected.

The app is available in Malaysia through both the Apple App Store and Google Play Store, which means billing typically happens through your Apple account or Google account rather than a traditional credit card. Your subscription renews automatically every month or year depending on your chosen plan, and your payment method continues to be charged unless you actively cancel the subscription. Stopee recommends taking screenshots of your current plan details and billing date before you start the cancellation process, so you have clear evidence if any dispute arises later.

Pricing in malaysia and typical renewal charges

Yi Iot pricing is commonly displayed in US dollars (USD) even though you live in Malaysia, and your payment will settle in Malaysian ringgit (MYR) through your app store account. Based on typical exchange rates, plan costs range from approximately RM94 to RM1,180 per year depending on storage duration, camera count, and billing frequency.

Why you should cancel Yi Iot and when the timing matters

Many Malaysian users find themselves paying for Yi Iot long after they stop actively using their cameras. If you have switched to local storage on a memory card, relocated your cameras, or simply stopped monitoring your property, continuing to pay for cloud storage is wasted money that could be redirected elsewhere.

Reasons you may want to cancel

You might choose to cancel Yi Iot if you have decided that local storage meets your needs, your monthly or annual plan no longer fits your budget, you have sold or removed your Yi cameras, or you prefer a competing cloud service. Some users cancel because they discovered they were being charged without realizing the subscription was active. At Stopee, we recognize that discovering an unwanted charge can feel frustrating, and cancelling as soon as you become aware of it is the right step to protect your wallet.

The timing trap: what happens to your footage when you cancel

The critical decision when cancelling Yi Iot is understanding what happens to your recorded clips. If your plan includes a loop cloud storage feature, footage older than your storage period (seven, fifteen, or thirty days) will delete automatically, regardless of whether your subscription is active. This means if you cancel mid-cycle, you still have access to your footage until your paid period expires, but once that period ends, the app will no longer store new recordings.

Pro tip: Download any important security footage or incident clips at least five days before you plan to cancel. If your recording relates to a home break-in, workplace incident, or insurance claim, losing access to that evidence could cause serious problems later. Open the Yi Iot app, find the clips you need, and save them to your phone or cloud drive (such as Google Drive or OneDrive) as backup copies. Stopee has seen cases where users cancelled without downloading critical footage and later regretted the decision.

How to cancel Yi Iot: step-by-step by platform

Your cancellation path depends on whether you subscribed through the Apple App Store, Google Play Store, or directly through the Yi Iot app, and we will walk you through each method with precision so you do not miss any critical steps.

Cancelling your Yi Iot subscription on iPhone and apple app store

If you are using an iPhone and signed up for Yi Iot through Apple, your subscription lives in your Apple ID account settings, not in the Yi Iot app itself. Deleting the app from your phone will not cancel the subscription or stop charges. Follow these steps exactly to cancel:

1. Open the Settings app on your iPhone.
   • Tap your name at the top of the screen (Apple ID profile section).
   • Select Subscriptions from the menu.
2. Look for Yi Iot in your active subscriptions list.
   • If you see it, tap it to open the subscription details.
   • If you do not see it, scroll down to check under Expired Subscriptions to confirm it was there.
3. Tap Cancel Subscription (the button text may vary by iOS version; it might also say "Edit" or "Manage").
   • A confirmation screen will appear asking why you want to cancel.
   • Choose your reason (this is optional but helps Apple understand user feedback).
4. Confirm the cancellation by tapping Confirm or Cancel Subscription again.
   • Apple will send you a confirmation email to your Apple ID email address.
   • Take a screenshot of the cancellation confirmation screen for your records.
5. Check your email within 5 minutes to verify Apple has sent a cancellation receipt.
   • If you do not receive an email, go back to Settings > Subscriptions and confirm Yi Iot now shows as cancelled.
   • Save this email as proof; you will need it if you ever dispute a charge.

Warning: Do not simply delete the Yi Iot app from your phone. Many iPhone users make this mistake believing the app removal stops billing. It does not. You must cancel through Settings > Subscriptions or the charge will continue to be drawn from your Apple ID payment method each month.

Cancelling your Yi Iot subscription on android and google play store

Android users who subscribed through Google Play Store face a similar situation. Your subscription is tied to your Google Play account, not your phone itself. Uninstalling the app will not stop the recurring charge. Here is how to cancel correctly:

1. Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top right corner (usually your initial or a small circular avatar).
   • Select Manage subscriptions from the dropdown menu.
2. Find Yi Iot in your list of active subscriptions.
   • Tap on Yi Iot to open its subscription page.
   • Review the billing date, plan name, and current renewal amount shown on the screen.
3. Tap Cancel subscription at the bottom of the screen.
   • Google will show you a summary of what you are cancelling and when the cancellation takes effect.
   • Read this carefully to confirm you are cancelling the correct subscription.
4. Confirm your cancellation by tapping Cancel subscription or Confirm.
   • You will see a message saying your subscription has been cancelled.
   • Google will typically send you a confirmation email to your Gmail address.
5. Screenshot the confirmation screen and save any confirmation email from Google.
   • Check your Gmail inbox within 5 minutes for the cancellation receipt.
   • Keep this email for at least 12 months as proof of your cancellation request.

Pro tip: If you are not certain whether your subscription was set up through Google Play or directly in the Yi Iot app, open Google Play Store and search for "Yi Iot." If it shows a blue Manage button instead of an Install button, you have a subscription active through Google. That is your confirmation that you need to cancel through Google Play, not inside the Yi Iot app.

Cancelling within the Yi Iot app if you subscribed directly

Some users may have set up their Yi Iot subscription directly through the app without going through Apple or Google. This is less common but possible. If that applies to you, follow these steps:

1. Open the Yi Iot app on your phone or computer.
   • Log in with your registered email and password if you are not already signed in.
2. Navigate to your Account or Settings menu.
   • Look for sections labeled "Subscription," "Billing," "Plan," or "Premium."
   • The exact menu name depends on your app version, but it will reference payment or cloud storage.
3. Find your active subscription or membership plan.
   • This screen should show your plan name (7-day, 15-day, or 30-day storage), camera count, and next billing date.
4. Look for a Cancel Subscription or Downgrade Plan button.
   • Tap this button and confirm your cancellation request.
   • You may see a retention offer or discount code; ignore this if you have decided to cancel.
5. Save a screenshot of your cancellation confirmation.
   • Make a note of the cancellation date and reference number if one is provided.
   • Yi Iot should send you a confirmation email; check your inbox and spam folder.

At Stopee, we emphasize that you should know which platform you subscribed through before starting cancellation. If you are unsure, check your last credit card or bank statement to see whether the charge came from Apple, Google, or directly from Yi Iot. This detail determines which cancellation path you must take.

What happens after you cancel Yi Iot

Cancelling Yi Iot does not mean your service stops immediately, and understanding the transition period is crucial to avoiding surprise charges or unexpected service loss.

Your access timeline after cancellation

When you cancel Yi Iot, your paid subscription ends at the end of your current billing cycle, not immediately. For example, if you are billed on the 15th of each month and you cancel on the 20th, your access continues until the 15th of the next month. During that remaining period, your cameras can still upload footage, your cloud storage remains accessible, and you can download clips as normal. Once your billing cycle ends, you lose cloud storage access and your cameras revert to local storage only (if you have a memory card inserted).

Monitoring your next bank statement

After you cancel, watch your next credit card or bank statement very carefully. Your cancellation should take effect on your next renewal date. If a charge appears after that date, contact the app store (Apple or Google) or Yi Iot directly within 30 days of the unwanted charge. Malaysian consumer protection law entitles you to dispute unauthorized recurring charges, and the burden falls on Yi Iot to prove you authorized continued billing. Stopee recommends setting a phone reminder for five days after your cancellation date to double-check your bank statement and confirm no charge has been processed.

Downloading footage before your access ends

The most important action you can take after cancelling is to download any clips you may need. Once your paid period expires and your subscription officially ends, you will no longer have access to your cloud storage history. If there are security recordings, family moments, or incident documentation you want to keep, download these files to your phone, computer, or personal cloud storage (such as Google Drive) immediately. After your billing cycle ends, these files will no longer be retrievable through Yi Iot.

Refunds and your rights under malaysian law

Understanding your right to a refund is essential, and Malaysian consumer law provides clear protections that many users are not aware of.

Can you get a refund after cancelling Yi Iot

Whether you receive a refund depends on timing and the circumstances of your cancellation. If you cancel within 14 days of your billing date and have not actively used the service during that period, you may be entitled to a partial or full refund under the Malaysian Consumer Protection Act 1999. However, if you cancel mid-cycle and have already accessed cloud storage and downloaded footage, Yi Iot (or your app store) may argue that you have received the service you paid for and a refund is not warranted.

The Consumer Protection Act 1999 protects you against unfair contract terms and misleading billing practices. If Yi Iot failed to clearly disclose that the subscription renews automatically, or if the app store billing interface was deliberately confusing, you have grounds to request a refund by contacting the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee has assisted many consumers in similar situations, and escalation to the MDTCA often results in a successful refund when the evidence supports your claim.

How to request a refund from apple or google

If you want to request a refund for your most recent Yi Iot charge, follow these steps based on your app store:

For Apple users: Visit reportaproblem.apple.com, sign in with your Apple ID, find your Yi Iot transaction, select "I would like a refund for this purchase or subscription," choose your reason, and submit. Apple reviews refund requests within 48 hours and typically approves refunds for subscriptions cancelled within 14 days.

For Google Play users: Open Google Play Store, tap your profile icon, select "Manage subscriptions," find Yi Iot, tap the three-dot menu, select "Report a problem," explain that you were charged without clear consent or that the service was not as described, and submit. Google typically responds within 5 business days.

Escalation to malaysian consumer authorities

If Apple or Google denies your refund request, you can escalate to the MDTCA, which oversees consumer protection in Malaysia. Write a complaint letter including your evidence (screenshots of the subscription screen, billing statement, cancellation confirmation, and proof of your cancellation request). Send this to:

Ministry of Domestic Trade and Consumer Affairs
Block G, Kompleks Dayabumi
Jalan Sultan Ismail
50050 Kuala Lumpur
Malaysia

Or contact them online at mdtcc.org.my. Under the Consumer Protection Act 1999, the MDTCA can compel refunds and penalties if Yi Iot or the app store is found to have engaged in unfair trading practices.

Common mistakes people make when cancelling Yi Iot

Cancellation mistakes can cost you money and create unnecessary frustration, so let us help you avoid the pitfalls that catch most users.

Deleting the app instead of cancelling the subscription

The most common error is assuming that removing the Yi Iot app from your phone stops the billing. It does not. Many Malaysian users have discovered this the hard way when their next bank statement arrives and they see they have been charged again despite uninstalling the app months earlier. The subscription lives in your app store account (Apple or Google), not on your phone. Deleting the app is like throwing away a letter from your bank; the underlying debt or subscription persists regardless. You must cancel through your app store account settings specifically, as outlined earlier in this guide.

Cancelling without saving your footage first

Another frequent regret is cancelling without downloading important video clips. If your plan includes cloud loop storage of seven, fifteen, or thirty days, your footage will disappear forever once that period passes and your subscription ends. Users often cancel impulsively and later realize they lost footage of a security incident, accident, or family moment they wanted to keep. Before you cancel, spend 15 minutes reviewing your recent recordings and saving anything you might need in the future. Use your phone's camera roll or a cloud service like Google Drive to store backup copies.

Not monitoring your next bank statement

Many people cancel successfully but then forget to check whether the charge actually stopped. If Yi Iot or the app store system experiences a glitch or your cancellation did not process correctly, you may still be charged after the cancellation date. By waiting weeks or months to notice, you might miss the 30-day window to dispute the charge with your bank. Stopee strongly recommends setting a phone reminder for the day after your next expected billing date and checking your account balance or bank app to confirm no new charge has appeared. If a charge does appear, contact the app store or your bank immediately.

Losing your cancellation proof

Screenshots and confirmation emails are your only evidence if a dispute arises. If Yi Iot claims you never cancelled or the app store processes a charge despite your cancellation request, your cancellation confirmation screen is critical proof. Save these images in at least two places: your phone's photo library and a cloud backup (Google Photos or OneDrive). Forward your cancellation email to yourself or save it in a dedicated folder for future reference.

Checklist: how to cancel Yi Iot safely and keep proof

Use this checklist to ensure you cancel correctly and retain all necessary documentation:

Should you keep your Yi Iot subscription or cancel

The decision to cancel depends on your specific situation, and this comparison will help you weigh the pros and cons.

Reasons to keep Yi Iot

Keep your subscription if you actively monitor one or more cameras for home security, pet monitoring, or property surveillance. If you rely on cloud footage for insurance claims or legal evidence (such as documenting a workplace incident), continuous access to your recordings is valuable. If your cameras are still installed and functional, you are using local storage as a backup, and you appreciate the convenience of accessing footage remotely via your phone, the ongoing cost may be justified.

Reasons to cancel Yi Iot

Cancel if you have moved house or no longer use your Yi cameras. Cancel if you have switched to a competing service that you prefer, if budget constraints make the monthly charge difficult, or if you have discovered you were being charged without realizing it. Cancel if you use only local storage and never access cloud features. Cancel if your cameras are collecting dust and you have not reviewed footage in over three months. Many users find that once they cancel, they do not miss the service and never resubscribe, suggesting they did not need it in the first place.

Where to find support if Yi Iot continues to charge you

If you follow these steps and still experience problems, here is how to escalate your complaint and protect your rights.

Direct contact with Yi Iot support

Yi Iot operates primarily through app store channels, meaning you typically contact them through the app itself or through the app store support system rather than a traditional customer service email or phone number. Look for a "Help," "Support," or "Contact Us" option within the Yi Iot app menu. Provide them with your cancellation confirmation details, screenshot of your cancellation request, and the unwanted charge details from your bank statement. Request a written response confirming that your subscription has been cancelled and no further charges will be applied.

Dispute with your app store

If Yi Iot does not respond or refuses to refund an unwanted charge, file a dispute with Apple or Google directly. Both companies have refund processes designed to protect users from unauthorized or unwanted recurring charges. Provide them with your cancellation evidence and bank statement showing the unwanted charge. Apple and Google typically rule in your favor if you cancelled properly and the charge occurred after your cancellation date.

Escalation to MDTCA and your bank

If the app store declines your refund or dispute, you can escalate to your bank (contact your bank's fraud or disputes department) and the Ministry of Domestic Trade and Consumer Affairs. Malaysian consumer law prohibits recurring charges after cancellation without explicit new consent. Your bank can reverse the charge while the MDTCA investigates whether Yi Iot or the app store engaged in unfair billing practices. You are not powerless; you have legal protections under the Consumer Protection Act 1999.

Summary and your next steps

Cancelling Yi Iot is straightforward when you follow the correct platform-specific steps, and the process takes only a few minutes. Whether you are cancelling because you no longer use your cameras, your budget has changed, or you were unaware the subscription was renewing, your consumer rights are clear. Download any important footage before you cancel, identify whether you subscribed through Apple or Google, navigate to your subscription settings, and confirm your cancellation through the app store. Save your cancellation confirmation, monitor your next bank statement, and keep your proof for 12 months.

If you encounter resistance or continue to be charged after cancellation, escalate to your app store's dispute process and then to the MDTCA if necessary. You have the legal right to cancel subscriptions and stop recurring charges, and Malaysian consumer protection law is on your side. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Visit Stopee.com to explore guides for cancelling other services, access templates for consumer complaints, and connect with resources designed to help you stay in control of your subscriptions. Your wallet deserves protection, and Stopee is here to guide you through every step of the cancellation process with clarity and confidence.