Manage Zety

How to cancel Zety and stop the recurring charges

What Zety is and why it uses recurring billing

Zety is a cloud-based resume and cover letter builder that operates on a subscription model, not as a one-time purchase.

The service is designed to help you create professional CVs and cover letters using templates and formatting tools. However, the critical detail for Malaysian users is this: Zety uses automatic renewal billing. Even if you sign up for a discounted trial, your account will convert to recurring charges unless you cancel before your next billing date. This catch-all approach means you need a clear cancellation strategy before your trial ends.

Zety is owned by Bold LLC and Auxiliant S.à.r.l., with corporate offices in Puerto Rico and Luxembourg. There is no Malaysia-based office for customer support, which means all cancellations, refund requests, and billing disputes are handled online through email, web chat, or your account dashboard. Understanding this structure helps you manage expectations around response times and escalation options.

The pricing structure and how trial conversions work

Zety offers a tiered pricing model that catches many users off guard because the entry price is extremely low.

The standard trial is RM9 (approximately USD 1.95) for 14 days. After 14 days, your subscription automatically converts to the Pro Package at RM122 (approximately USD 25.95) every 4 weeks. This recurring cycle continues indefinitely unless you cancel. The low trial price makes the initial commitment feel harmless, but the jump to the full subscription price is where people notice charges they did not expect.

At Stopee, we have helped thousands of Malaysian users identify these hidden conversion dates. Make a note of your trial end date the moment you sign up, and mark your calendar for cancellation at least 2-3 days before that date to avoid the charge.

What features you get and what you are paying for

Your Zety subscription gives you access to a resume builder, resume templates, a cover letter builder, cover letter templates, and the ability to download your work in multiple formats (PDF, Word, etc.). You can create unlimited resumes and cover letters within the plan period and use all templates without additional fees.

What you do not get is job placement, job search coaching, or recruiter outreach. Zety is a document creation tool, not a job board. If you have already downloaded your resumes and cover letters, you can use them forever even after cancellation. The subscription pays for ongoing access to the builder itself, not the documents you create.

Consumer rights and protections under malaysian law

The consumer protection act 1999 and auto-renewal clauses

Malaysia's Consumer Protection Act 1999 (Act 599) protects you against unfair contract terms and misleading billing practices.

Under Act 599, any automatic renewal clause must be clearly disclosed before you are charged. The renewal price, frequency, and cancellation method must be stated in plain language before you commit. If Zety's cancellation process is deliberately hidden, unclear, or made artificially difficult, you have grounds to file a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKK) or the Federation of Malaysian Consumers Associations (FMCA).

Additionally, if you can prove that Zety's terms are unfair or unconscionable (for example, if the cancellation button does not work or the confirmation email is not sent), the law supports your right to dispute the charge with your bank or credit card company. Stopee recommends keeping screenshots of the cancellation process, confirmation emails, and any support correspondence as evidence.

Your right to cancel and refund expectations

Malaysian consumer law grants you the right to cancel any ongoing subscription within 14 days of the first charge if you did not receive a clear, pre-purchase disclosure of the renewal terms. This is sometimes called the "cooling-off period."

For Zety, if your trial period or first month is shorter than 14 days, you may still qualify for a full refund if you did not explicitly consent to the automatic renewal on the checkout page. You must request this refund in writing (via email to [email protected]) and reference Act 599. Stopee has seen companies respond quickly when users cite specific consumer protection legislation.

After the 14-day period, refunds are at Zety's discretion. However, if you cancel before the next billing cycle, you will not be charged. Your account access will remain active until the end of the current billing period, then lock you out automatically.

Methods to cancel Zety from your account

Cancellation through the web dashboard (fastest route)

The most direct way to cancel Zety is through your online account, and you can confirm cancellation in writing the same day.

1. Open your web browser and go to Zety.com
2. Click Log In and enter your email address and password
3. Navigate to your Account settings or My Plan section (usually in the top right menu or under "Billing")
4. Locate the Subscription or Billing details page
   • Look for text like "Current Plan" or "Subscription Status"
   • Note your renewal date before you proceed
5. Select the Cancel Subscription button or link
   • Warning: Zety may offer you a discount or "pause" option before showing the final cancel button. Do not stop at the discount screen. Click Continue or Next until you reach a confirmation page that says your cancellation is complete.
6. Confirm your cancellation on the final screen
   • You should see a message like "Your subscription has been cancelled" or receive a confirmation email within minutes
   • Screenshot this confirmation page immediately
7. Check your email for a cancellation confirmation message from [email protected]
   • Pro tip: If you do not receive a confirmation email within 1 hour, assume the cancellation did not process and repeat the steps above or contact support

Cancellation by email if the dashboard does not work

If the web dashboard is slow, broken, or shows an error, you can cancel by email and create a written record at the same time.

1. Open your email and draft a new message to [email protected]
2. Write a clear subject line: "Request to Cancel Subscription - [Your Email Address]"
3. In the body, include:
   • Your full name
   • The email address linked to your Zety account
   • The date your subscription started
   • Your next renewal date (from your My Plan page)
   • A clear statement: "I request immediate cancellation of my Zety subscription effective today"
   • A request for written confirmation that your account is cancelled
4. Send the email and save a copy for your records
5. Wait for a response from [email protected] (typically 2-5 business days)
   • Warning: Do not assume silence means cancellation. Follow up if you do not hear back within 5 business days, especially if your renewal date is approaching.
6. Once you receive confirmation, check your bank or card statement after the renewal date to confirm you were not charged

Cancellation if you subscribed through the app store or google play

If you signed up via iOS (Apple App Store) or Android (Google Play), your cancellation may need to happen through that platform, not through Zety's website.

For Apple App Store (iOS):

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select Subscriptions
4. Find Zety in the list and tap it
5. Tap Cancel Subscription
   • You may see a retention offer. Tap Continue Cancellation to proceed
6. Confirm cancellation on the final screen
7. Return to your Zety account and verify the cancellation is reflected in your My Plan section

For Google Play (Android):

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right
3. Select Payments and Subscriptions, then Subscriptions
4. Find Zety and tap it
5. Tap Cancel Subscription
6. Select your reason for cancellation (optional) and tap Continue
7. Confirm the cancellation date and tap Cancel Subscription again
8. Log into your Zety account on the web and check that cancellation is confirmed in My Plan

Pro tip: If you cancel through the App Store or Google Play, send a follow-up email to [email protected] noting that you have cancelled through the mobile platform and requesting confirmation that your web account is also deactivated. This prevents a mismatch between the platforms.

What happens after you cancel and timeline to expect

Access and billing after cancellation

After you cancel, your Zety account does not disappear immediately, and understanding the timeline helps you avoid surprise charges.

Your access to the resume builder, templates, and other paid features remains active until the end of your current billing cycle. For example, if your subscription was due to renew on 15 January 2025, you can continue using Zety until 14 January 2025 at 23:59. On 15 January, your access locks, and you can no longer edit resumes or download new files.

Before that date, download any resumes, cover letters, or supporting documents you need. After cancellation, your account becomes view-only, and Zety may delete unpurchased drafts after 30-90 days of inactivity, though you retain ownership of any completed and downloaded files.

Stopee recommends you check your bank or credit card statement 5-7 days after your renewal date to confirm you were not charged. If a charge appears after cancellation, contact your bank immediately and file a dispute with a screenshot of your cancellation confirmation.

When to expect cancellation confirmation

The timeline for cancellation confirmation varies depending on your method.

Refund eligibility and how to request one

When Zety will refund your money

Zety does not automatically offer refunds, but you have several paths to claim one if you qualify under Malaysian consumer law.

You are eligible for a full refund of your first charge if you fall into one of these categories:

• You subscribed within the last 14 days and did not receive a clear disclosure of the automatic renewal terms before checkout (Consumer Protection Act 1999)
• You were charged twice for the same billing period due to a system error
• Your account was hacked and unauthorized charges were made
• You cancelled before your trial or subscription period started, and you were still charged

For any refund claim after the first 14 days, Zety reserves the right to decline, though you can escalate to your bank if you believe the service was not delivered as advertised.

How to request a refund

Submit your refund request in writing to establish a clear record.

1. Draft an email to [email protected] with the subject: "Refund Request - [Your Email Address]"
2. Include:
   • Your full name and account email
   • The date and amount of the charge you want refunded
   • A brief reason (e.g., "Charged within 14 days without clear renewal disclosure")
   • Your bank or card details (last 4 digits only)
   • The reference or transaction ID from your bank statement
3. Send the email and keep a copy for your records
4. If Zety does not respond within 7 days, or if they decline your refund unfairly, proceed to bank dispute or escalate to the Ministry of Domestic Trade and Cost of Living

Pro tip: Include a direct reference to the Consumer Protection Act 1999 in your email. Many companies respond faster when they know you are aware of consumer law protections.

Common mistakes to avoid when cancelling Zety

Cancelling a subscription can feel frustrating, especially when companies seem to hide the button or offer confusing options, and that is why we want to help you navigate this clearly.

Mistake 1: stopping at the discount or pause offer

Zety's cancellation flow often shows a retention screen offering a discounted renewal (e.g., "Get 50% off your next month") or a "pause subscription" option before showing the cancel button. Many users click these by mistake thinking they are one step closer to cancellation, then leave without actually cancelling.

Solution: Keep clicking through until you see a final confirmation screen that explicitly says "Your subscription has been cancelled." Do not assume the discount screen is the end.

Mistake 2: cancelling through one platform but not checking the other

If you signed up via the App Store but your billing is linked to a Zety web account, cancelling only on the app does not always cancel the web account. You may still be charged.

Solution: Stopee recommends that you cancel on both the mobile app and the web dashboard, then email [email protected] to confirm both are deactivated. This eliminates the risk of a platform mismatch.

Mistake 3: waiting until the renewal date to cancel

If your renewal date is 15 January and you cancel on 14 January, Zety may still charge you if the billing system processes overnight or if there is a time zone delay. Charges typically happen at midnight in your card issuer's time zone, not Zety's.

Solution: Cancel at least 3-5 days before your renewal date. This gives Zety enough time to process the cancellation and prevents a race against the clock.

Mistake 4: not downloading documents before cancellation

After your subscription ends, you can no longer access the resume builder, but you can download all your completed resumes and cover letters as long as you do so before your access ends. If you delay, you risk losing a version of your documents.

Solution: Download your resumes in multiple formats (PDF and Word) on the day you cancel, not after. Store them in a cloud backup (Google Drive, OneDrive, Dropbox) so you have them permanently.

Mistake 5: cancelling without a written record

If you cancel through the web dashboard but do not save the confirmation screen or email, you have no proof if Zety still charges you or claims the cancellation did not go through.

Solution: Screenshot every confirmation page and save all cancellation emails. If you cancel by email, save your sent email and the response from support. These are your evidence if you need to file a bank dispute.

Pricing and subscription plans overview

Understanding what you are paying helps you decide whether cancellation is the right choice or whether a pause might work better.

Most Malaysian users find the Pro plan with the RM9 trial is the entry point, and if you plan to use Zety only once to build a CV, cancellation before 14 days is the logical choice. If you think you will update your resume regularly or apply for jobs over several months, the subscription might be worth keeping.

Reasons to keep or cancel Zety

When you should keep your Zety subscription

Keep Zety if you fall into one of these categories:

• You apply for jobs actively and update your resume every 2-4 weeks
• You write cover letters for most applications and value the templates
• You are job hunting in a competitive field (e.g., tech, finance) where document quality matters
• The RM122 every 4 weeks fits comfortably in your budget
• You rely on multiple resume versions for different job types

When you should cancel Zety

Cancel Zety if:

• You created your resume once and do not plan to update it soon
• You can build a resume using free tools like Canva or Microsoft Word
• You do not remember signing up and do not use the service
• RM122 per month is not affordable or not justified by your job search timeline
• You signed up for the trial and forgot about the renewal date
• Your job search is complete and you no longer need frequent updates

At Stopee, we believe cancellation is the right choice for most trial users who only need one professional CV. The RM9 trial is designed to hook you, and unless your job search is ongoing, the recurring RM122 charge is rarely worth it.

Escalation and what to do if Zety refuses to cancel

Steps to take if you cannot cancel through the normal process

Occasionally, the web dashboard has bugs, live chat is unavailable, or Zety ignores your cancellation request. You have formal escalation options in Malaysia.

1. Attempt cancellation through the web dashboard one more time, and take a screenshot of any error message
2. Send a cancellation email to [email protected] with the subject line: "URGENT: Cancellation Request - [Your Email] - Please Confirm Receipt"
   • Include the screenshot of the error if applicable
   • Set a read receipt on your email so you know when Zety opens it
3. Wait 7 business days for a response. If you receive no reply and your renewal date is approaching, contact your bank immediately
4. Call your bank and file a chargeback or dispute for the next recurring charge if it is processed after cancellation request
5. File a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNKK) or the Federation of Malaysian Consumers Associations (FMCA) citing the Consumer Protection Act 1999

Pro tip: When you file a chargeback with your bank, include copies of your cancellation request email and any error screenshots. Banks take these disputes seriously when you show evidence of a good-faith cancellation attempt.

Contact information for Zety support and corporate office

Zety does not have a Malaysia-based office, but you can reach the following support channels:

• Email: [email protected] (response time 2-5 business days)
• Online contact form: zety.com/contact (select "Billing" or "Account" from the dropdown)
• Corporate headquarters: Bold LLC, Puerto Rico / Auxiliant S.à.r.l., Luxembourg (no direct customer service phone number listed)
• Mailing address for formal complaints: Neither office accepts postal mail for routine cancellations. Use email or the contact form and request a response within 7 days.

Warning: Zety does not publish a Malaysian phone number or physical address for customers. All support is asynchronous (email and web forms). If you need urgent resolution, contact your bank first; they can often resolve billing issues faster than Zety's support team.

Cancellation checklist and final steps

Use this checklist to ensure your cancellation is complete and you are not billed again.

Key takeaways and empowerment summary

Cancelling Zety is straightforward if you know where to click, what to expect, and what your rights are under Malaysian law.

You have the power to cancel any time, and you do not need permission from Zety. Your next billing date is always visible in your account. Download your documents before your access expires. Screenshot your cancellation confirmation and keep all emails. If Zety refuses to cancel or still charges you, your bank and the Ministry of Domestic Trade and Cost of Living are on your side.

Stopee has helped thousands of Malaysian consumers navigate subscription cancellations, and we know that clarity and a step-by-step process remove the anxiety. You are in control, not the other way around. If you run into any obstacles during your cancellation, Stopee is here to help you understand your options and enforce your rights under consumer protection law.

Next step: Open your Zety account now, note your renewal date, and cancel before that date if you have decided to leave. You have this.