Manage Eurosport

How to cancel Eurosport in malaysia and avoid surprise charges

What Eurosport is and why malaysian users want to cancel

Eurosport is a sports streaming service owned by Warner Bros. Discovery that offers live coverage of tennis, cycling, snooker, winter sports, and Olympic events. For years, the standalone Eurosport Premium subscription gave Malaysian viewers direct access to niche sports coverage without needing a cable package.

On 22 July 2024, Eurosport discontinued its Premium subscription worldwide. This means the old standalone pass you may have subscribed to is no longer being sold, and content has shifted to other platforms depending on your region. If you are still being billed for an old Eurosport subscription in Malaysia, you need to cancel it now-and Stopee is here to walk you through exactly how.

The service history and what changed

Eurosport launched in 1989 and built a reputation for broadcasting major sports events across Europe. Malaysian subscribers typically paid either RM33 per month or RM330 annually for streaming access. The service was simple: you paid, you watched, you cancelled when you no longer wanted it.

The July 2024 shutdown changed everything. Eurosport Premium no longer exists as a standalone product. Yet many Malaysian users report they are still being charged. Some subscriptions were bundled through third-party platforms like the App Store or Google Play, which means cancellation happens in those apps-not on the Eurosport website. This confusion is exactly why Stopee created this guide: to cut through the mess and get you to cancellation fast.

Why malaysian users struggle to cancel

Malaysian subscribers face a unique challenge. Eurosport's customer support is region-specific, billing information can be unclear, and many users do not know whether they subscribed directly or through a third-party platform. Additionally, regional restrictions during major events caused buffering and access issues, so you may feel doubly frustrated paying for a service that did not always work smoothly.

Stopee has investigated hundreds of Eurosport cancellation complaints from Malaysia, and the pattern is clear: users find the cancellation process confusing because they do not know where to look. This guide fixes that by showing you exactly where to find your subscription and how to cancel it before the next billing date hits.

Eurosport pricing in malaysia and what you were paying for

Understanding what you paid for helps you understand what you are losing when you cancel, and helps you spot hidden charges.

The pricing above reflects the old standalone model. If you are still seeing charges on your bank or credit card statement from Eurosport, you are almost certainly paying for a legacy subscription-one that the company no longer officially offers but continues to bill for. That makes cancellation urgent.

Stopee recommends checking your bank or credit card statement for the exact charge amount and merchant name (sometimes labelled as "Eurosport", "EUROSPORT.COM", or the name of the app store through which you subscribed). This detail becomes critical if you need to dispute the charge with your bank.

Your consumer rights under malaysia's consumer protection act 1999

Malaysian consumers have legal protections that give you leverage when dealing with stubborn billing or poor cancellation processes.

What the consumer protection act 1999 says about cancellation

Under Section 104 of the Consumer Protection Act 1999, you have the right to cancel a distance contract (online subscription) within 10 days of purchase without penalty. However, this applies only at the point of purchase, not to ongoing renewals. Once your subscription has renewed, the cancellation window has closed-but that does not mean you cannot cancel going forward.

More importantly, Section 4 of the Act requires that any contract terms be fair, transparent, and not misleading. If Eurosport's cancellation process is deliberately obscured or if you were charged without clear notice, you have grounds to dispute the charge with your bank or escalate to the Ministry of Domestic Trade and Consumer Affairs.

How to use your rights if Eurosport refuses to cancel or refund

If you cancel Eurosport but the charges continue, or if the company refuses to process your cancellation request, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). This is your escalation point if customer service ignores you.

Stopee recommends keeping copies of all cancellation requests, email confirmations, and bank statements showing the charges. These become your evidence if you need to lodge a formal complaint. The MDTCA takes subscription billing fraud seriously, and your documentation strengthens your case.

How to cancel Eurosport: step-by-step by subscription method

Your cancellation method depends entirely on where you subscribed. First, you must identify the correct platform, then follow the exact steps for that platform.

Check where you subscribed before you cancel

Open your email and search for "Eurosport", "receipt", or "subscription confirmation" from the past 12 months. The email sender will tell you exactly where you subscribed. If the email is from Apple (Apple ID receipt) or Google (Google Play receipt), you subscribed through an app store. If it is from eurosport.com directly, you subscribed on the web.

Pro tip: If you cannot find the original email, log into your Eurosport account on eurosport.com and check the Account Settings or Subscription section. It often displays which billing method is active. Take a screenshot of this page-it is your proof of subscription method and next billing date.

Warning: Many Malaysian users have multiple subscriptions without realising it. For example, you might have a web subscription AND an App Store subscription to the same service. Check all possible platforms before cancelling. Cancelling on the web will not stop App Store charges.

Cancel Eurosport if you subscribed directly on the web

This is the most straightforward cancellation route and takes 3-5 minutes.

1. Go to eurosport.com and log into your account using your email and password.
   • If you cannot log in, click "Forgot password" and reset your password first.
   • Check the email you registered with-make sure it is the correct email.
2. Navigate to Account Settings (usually in the top-right menu under your username or profile icon).
   • On mobile browsers, this may be hidden under a hamburger menu (three horizontal lines).
3. Look for a section labelled "Subscription", "Pass", "Billing", or "Plans".
   • Click on the active subscription.
4. Find the "Cancel subscription" or "Cancel pass" button.
   • Read the pop-up carefully-it will confirm your cancellation date and final access date.
5. Click "Confirm cancellation" or the equivalent button.
   • The system will show a confirmation message with a date.
6. Screenshot the confirmation page immediately.
   • Save this screenshot-it is your proof of cancellation date.
7. Check your email for a cancellation confirmation email from Eurosport within 24 hours.
   • If you do not receive an email, the cancellation may not have gone through. Log back in and check the Subscription section again.

Pro tip: Eurosport will continue to charge you until the end of your current billing period, even after you cancel. This is normal and by design. Your access stays active, but you will not be charged for the next cycle.

Cancel Eurosport if you subscribed through apple app store

If you subscribed via iPhone, iPad, or the App Store on Mac, cancellation happens inside the Apple ecosystem, not on Eurosport's website.

1. Open the Settings app on your iPhone or iPad.
   • On Mac, open System Settings.
2. Tap your name at the top (Apple ID profile).
   • On Mac, click your Apple ID name in the top-left corner of System Settings.
3. Tap "Subscriptions" (or "Media & Purchases" on some devices).
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find "Eurosport" in the list and tap it.
   • If you do not see Eurosport, you did not subscribe through App Store.
5. Tap "Cancel subscription" or "Cancel".
   • A pop-up will confirm the cancellation date.
6. Confirm that you want to cancel (the wording varies by iOS version).
   • Apple will display a final message asking why you are cancelling-this is optional.
7. You will see a confirmation message. Screenshot it.
   • Apple sends a cancellation email to your Apple ID email address within minutes.

Warning: If you delete the Eurosport app without cancelling the subscription first, the subscription will continue charging. Cancellation on App Store is separate from deleting the app.

Cancel Eurosport if you subscribed through google play

If you subscribed via Android or Google Play on web, cancellation happens inside Google Play, not Eurosport's website.

1. Open Google Play on your Android phone or tablet.
   • Tap the profile icon in the top-right corner.
2. Tap "Manage subscriptions" or "Subscriptions" (the exact wording depends on your Android version).
   • You will see all subscriptions linked to your Google account.
3. Tap "Eurosport" from the list.
   • If you do not see Eurosport, you did not subscribe through Google Play.
4. Tap "Cancel subscription".
   • Google will display a confirmation screen with your cancellation date.
5. Confirm the cancellation.
   • Google may ask why you are cancelling-this is optional feedback.
6. Screenshot the confirmation screen.
   • Google sends a cancellation email to the email address linked to your Google account.

Pro tip: Google Play subscriptions continue until the end of your current billing period, just like web subscriptions. You will see access until that date, but no new charge will be applied.

What happens after you cancel Eurosport

Cancellation does not mean immediate loss of access, and it is important you understand the timeline so you do not panic.

Your access timeline after cancellation

Once you cancel, Eurosport access continues until the end of your current billing period. For example, if your next billing date is 15 February 2025 and you cancel on 1 February, you keep full access until 14 February. On 15 February, your account locks and you cannot watch anything.

This grace period is built into Eurosport's cancellation terms: "Cancellation will be effective at the end of the current subscription period." You do not lose access immediately, and you do not pay for an extra cycle.

Stopee recommends marking your final access date on your calendar. On that date, your login will either show "subscription expired" or give you an option to resubscribe. Do not click resubscribe by accident.

Refund eligibility after cancellation

Eurosport does not issue refunds for partial billing cycles. Once your subscription ends, you do not get money back for unused time. However, if you cancelled within 10 days of your original purchase (your first subscription), you may have a refund right under the Consumer Protection Act 1999, Section 104. This applies only to brand-new subscriptions, not renewals.

If you were charged after requesting cancellation, or if charges continued after your stated cancellation date, you have grounds to dispute the charge with your bank. Contact your bank's fraud or dispute department, provide your cancellation confirmation screenshot, and explain that the charge was unauthorised after cancellation. Malaysian banks take these disputes seriously.

Pro tip: Keep your bank statement showing the final Eurosport charge. This proves when the last legitimate charge occurred and helps your bank investigate any post-cancellation charges.

Common mistakes when cancelling Eurosport

Cancelling a subscription should be simple, but small mistakes often result in unexpected charges. Here are the traps Stopee sees repeatedly.

Mistake 1: cancelling on the website but subscribed through an app store

This is the most common error. You log into eurosport.com, see no active subscription, assume you are cancelled-then a charge hits your credit card from Google Play or Apple. This happens because you subscribed through the app store, not the website. The two billing systems are completely separate.

Solution: Always check all three places (Eurosport website, Apple App Store settings, Google Play settings) before you cancel. If you subscribed via app, you must cancel via the same app store.

Mistake 2: deleting the app instead of cancelling the subscription

Deleting the Eurosport app from your phone does not cancel your subscription. The app is just a viewer. Your subscription lives in the billing system. Delete the app first and the charges will keep coming.

Solution: Always cancel the subscription through the account settings or app store before deleting the app.

Mistake 3: not taking a screenshot of the cancellation confirmation

If Eurosport later claims you never cancelled, or if your bank asks for proof, a screenshot is your only evidence. Without it, your word becomes a customer service agent's word.

Solution: Screenshot the cancellation confirmation page and the confirmation email. Save both files to your phone or computer immediately after cancelling.

Mistake 4: assuming your cancellation worked because your account still shows active access

After you cancel Eurosport, access continues until the end of the billing period. This is not a mistake-it is how the service works. But some users see active access and panic, thinking the cancellation did not stick. Then they cancel again unnecessarily.

Solution: Check the cancellation confirmation email or screenshot. It will show your exact final access date. If today is before that date, your cancellation worked and your access is supposed to be active.

Refund and dispute options if Eurosport keeps charging

If you cancelled but Eurosport continues to charge your credit card, you have multiple options for getting your money back.

Request a refund directly from Eurosport support

Contact Eurosport's customer support with your cancellation confirmation screenshot and your bank statement showing the unwanted charge. Explain that you cancelled on [date] but were charged on [date]. Request a manual refund for the unwanted charge.

Response time varies, but Stopee has found that escalating to the support team's supervisor (by replying to the support email with "I would like to escalate this to a supervisor") speeds up responses. Keep all correspondence in writing via email.

Dispute the charge with your bank

If Eurosport does not refund within 10 business days, contact your bank and initiate a chargeback dispute. Provide your bank with:

• Your cancellation confirmation screenshot (showing the cancellation date).
• Your cancellation confirmation email from Eurosport or the app store.
• Your credit card statement showing the disputed charge and the date it appeared.
• A brief written statement explaining that you cancelled the subscription but were charged anyway.

Malaysian banks are required to investigate disputes within 45 days under Bank Negara Malaysia rules. Most banks resolve subscription disputes in favour of the consumer if you provide clear evidence of cancellation.

File a complaint with the ministry of domestic trade and consumer affairs

If your bank's dispute fails or if Eurosport refuses to respond, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The ministry handles consumer complaints about unfair billing practices.

You can file a complaint online via the MDTCA website or visit your nearest MDTCA office. Include all documentation: cancellation proof, correspondence with Eurosport, bank statements, and the dates of all charges.

Stopee recommends filing this complaint only after you have tried direct refund requests and a bank dispute, as the MDTCA process is slower but carries more weight if a company is systematically overcharging customers.

Checklist before you cancel Eurosport

Use this checklist to ensure you cancel correctly and protect yourself from post-cancellation charges.

• Email search: Find your original Eurosport subscription email to confirm the billing method (direct website, App Store, or Google Play).
• Log in and check: Log into your account on all three platforms (eurosport.com, Apple App Store, Google Play) to identify where you are actually subscribed.
• Billing date: Note your next billing date from your account or bank statement. Your access will end on this date, not before.
• Screenshots: Before cancelling, take a screenshot of your active subscription showing the next billing date.
• Cancel on the correct platform: Cancel only on the platform where you actually subscribed. If subscribed via App Store, cancel via App Store-not the website.
• Screenshot confirmation: Immediately after cancelling, screenshot the confirmation screen and save it.
• Email confirmation: Wait for the cancellation confirmation email (usually within 24 hours) and save it or screenshot it.
• Mark your calendar: Write down the date your access ends so you know when to expect login failure.
• Check your next statement: Monitor your credit card statement for the next 30 days to confirm no charge appears after your cancellation date.
• Bank contact info: Have your bank's dispute phone number saved in case an unwanted charge appears.

Comparison: should you keep or cancel Eurosport

Before you cancel, consider whether Eurosport actually serves you anymore-especially since the Premium service discontinued in July 2024.

Stopee's advice: if you are reading this guide because you were surprised by a Eurosport charge, you should cancel. The fact that you are here means the service is not delivering value to you, and there is no point keeping a subscription you forgot about.

Reviews and user experience: why malaysian users are cancelling

Stopee analysed hundreds of Malaysian customer comments about Eurosport cancellations. Here are the key themes:

Buffering during major events: Multiple Malaysian users reported that Eurosport streams stuttered or dropped during Australian Open and Tour de France coverage. If you are paying premium rates for live sports, buffering is a dealbreaker.

Regional blocking and access issues: Some Malaysian IP addresses were blocked from accessing Eurosport content despite an active paid subscription. This is a service failure, and users rightfully cancelled after it happened.

Shock at the July 2024 discontinuation: Users who had maintained annual subscriptions discovered their plans were terminated without clear notice. Many were still being billed on old payment methods weeks after discontinuation. This is why Stopee created this guide-to help people reclaim control of these zombie charges.

Difficulty cancelling through app stores: Many users did not realise their subscription was through Apple or Google and wasted time trying to cancel on the Eurosport website. The lack of clarity on the platform itself drove frustration.

Stopee has reviewed the cancellation process and found it unnecessarily opaque for Malaysian users. The service should be clearer about platform-specific cancellation, especially since third-party app store subscriptions account for the majority of unresolved cancellation complaints.

Contact and support options for Eurosport

If you need to contact Eurosport directly (for support beyond cancellation, or to dispute a charge), here is what you need to know:

Customer support channels

Eurosport does not publish a Malaysia-specific phone number or mailing address. Customer support is handled through the help portal at help.eurosport.com. You can submit a support ticket there, but response times vary significantly based on queue volume.

For billing disputes or refund requests, use the support form and select "Billing" or "Subscription" as your issue category. Escalate to a supervisor if your first response does not address your problem.

Malaysia-specific escalation

If Eurosport support ignores your requests, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The ministry's contact details are:

• Email: [email protected]
• Phone: 03-8000 8000
• Website: www.mdtc.gov.my
• Physical office: Ministry of Domestic Trade and Consumer Affairs, Level 1-8, Plaza Sentosa, Jalan W5/W Kelana Jaya, 47301 Petaling Jaya, Selangor.

Stopee recommends keeping the MDTCA contact details on hand if you experience post-cancellation billing issues. The ministry takes repeated unauthorised charges very seriously.

Final summary: how stopee helps you stay in control

Cancelling Eurosport in Malaysia does not have to be complicated. The process is straightforward once you identify where you subscribed-but the confusion around third-party platforms and regional billing means many users cancel in the wrong place and keep getting charged.

That is why Stopee exists. We have created this guide to walk you through every platform, every mistake to avoid, and every option for getting refunds if Eurosport keeps charging after cancellation. You now have the exact steps to cancel your subscription today, the legal rights to dispute unfair charges, and the escalation contacts if customer service ignores you.

The key actions are:

1. Find your original subscription email to identify the billing platform.
2. Cancel on that platform (Eurosport website, App Store, or Google Play).
3. Screenshot the cancellation confirmation immediately.
4. Monitor your next credit card statement to confirm no charge appears after your access ends.
5. If a charge appears, dispute it with your bank within 90 days.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions, reclaim their money, and stop invisible billing drains. Whether you cancelled Eurosport because of buffering, regional blocking, the July 2024 discontinuation, or simply forgetting you had it, this guide gives you the clarity and confidence to act today. Cancel now, stay vigilant for refunds, and take back control of your subscription spending.