Manage Mola

How to cancel Mola and stop being charged in malaysia

Why you need to act now on your Mola subscription

Mola, the Indonesian streaming service formerly known as Mola TV, ceased all operations in Malaysia at the end of 2026. If you still have an active subscription or a payment method linked to your account, you face an urgent problem: even though the service no longer works, your billing may continue.

Many Malaysian users find themselves in this exact situation. You signed up for films, series, and live sports content. Now the platform is gone, but your bank or payment provider still processes charges because your subscription was never formally cancelled. This guide walks you through every step to stop those charges and protect your money.

At Stopee, we help thousands of Malaysian consumers navigate exactly these situations. When a service shuts down locally but leaves billing systems active, knowing your rights and the correct cancellation method becomes critical.

What Mola offered before it closed in malaysia

Mola operated as a subscription-based streaming platform. You paid a monthly fee for access to cinema films, television series, and live sports events through the Mola app or web account. The service auto-renewed your subscription every billing cycle unless you cancelled before the renewal date.

Like most streaming platforms, Mola also offered new users a 30-day free trial. Many subscribers activated this trial thinking they were only testing the service, then received a charge 30 days later when the trial converted to a paid plan because they did not cancel in time.

Because Mola was headquartered in Jakarta, Indonesia, not Malaysia, the company never provided a Malaysian support address or dedicated Malaysian customer service phone line. This gap in local support creates real problems when you need to cancel and stop billing.

Your situation now that Mola has closed

The shutdown at the end of 2026 affected Malaysia, Singapore, Indonesia, and the United Kingdom simultaneously. If you were a Malaysian subscriber, you lost access to all content instantly. However, your subscription agreement did not automatically cancel.

Your payment method remains on file. Unless you explicitly cancel, the system may continue attempting to charge your credit card, debit card, or mobile wallet on your next billing date. Even if charges fail because the service is dead, they appear on your bank statement as declined transactions, which can affect your account standing.

Stopee recommends you cancel immediately, regardless of whether you currently see active charges, because the billing infrastructure may remain active even though the service itself has shut down.

Your consumer rights under malaysian law

What the consumer protection act 1999 gives you

Malaysia's Consumer Protection Act 1999 protects you when a service provider fails to deliver the goods or services you paid for. Since Mola ceased operations and you can no longer access the content you subscribed to, you have grounds to claim that Mola breached its contractual obligation to you.

Under this law, you can request a refund for any fees paid for a service you could not use after the shutdown date. If you paid an annual or multi-month subscription upfront, you may be entitled to a pro-rata refund for the unused portion of your subscription.

The Consumer Protection Act also protects you from automatic renewal traps. If Mola continues charging you after the service shut down, those charges constitute unfair contract terms and breach of consumer rights.

How to escalate if Mola refuses to refund or respond

If Mola does not respond to your cancellation request or refund claim within 14 days, you can file a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC). This is the Malaysian consumer authority that investigates disputes between consumers and service providers.

Document every step: screenshot your account showing the subscription was active before the shutdown, save any billing emails, and keep records of any communication you send to Mola. Stopee advises all Malaysian consumers to build this evidence file before escalating, because the MDTCC will ask for proof of your claim.

You can submit a complaint to the MDTCC online through their official portal or visit your nearest branch. There is no fee to file, and the process is free for consumers.

How to cancel Mola and stop all charges

Prepare before you cancel

Before you click cancel, take three minutes to gather information about your account. This preparation step saves you hours of frustration later if a dispute arises.

1. Log in to your Mola account on the web
   • Go to mola.com and sign in with your email and password
   • If you cannot remember your password, click "Forgot password" and reset it using your email
2. Take a screenshot of your subscription status page
   • Look for Account Settings, Subscription Management, or a similar menu
   • Screenshot the entire page showing your plan name, billing date, and payment method
   • Save this image to your computer with today's date in the filename
3. Note your next billing date and signup date
   • Write these dates down in a document or email draft
   • This information is crucial if you later need to claim a refund
4. Save any promotional emails or trial offer confirmations
   • If you signed up for a free trial, search your email inbox for the trial confirmation
   • Save this email because it proves the trial terms and the exact date you enrolled
5. Check how you subscribed
   • Did you sign up directly on mola.com, through Apple App Store, or through Google Play Store?
   • This determines which cancellation channel you must use

Cancel through the Mola web account

If you signed up directly on the Mola website or subscribed using your email address, use the web account method to cancel. This is the primary cancellation path and works for most Malaysian users.

1. Open a web browser and go to mola.com
   • Do not use the mobile app yet; the web account gives you the clearest cancellation options
2. Sign in with your email and password
   • Enter the exact email address you used to create your Mola account
   • If you see "Service is no longer available" or similar messaging, your service access is already terminated, but you still need to cancel the subscription
3. Navigate to Account Settings or your profile menu
   • Look for a menu icon (three horizontal lines) or a profile picture in the top right corner
   • Click on "Account", "Profile", "Settings", or "Subscription Management"
4. Find the Subscription or Billing section
   • This section lists your active subscription plan, billing date, and payment method
   • If you see "No active subscriptions", your subscription may already be cancelled, but verify by checking your payment method records
5. Click the Cancel Subscription button
   • Read any final message that appears; Mola may ask why you are cancelling or offer a discount
   • Do not accept any discount offer unless you actually want to keep the service; you are cancelling because the service no longer exists
   • Select "I understand this service is no longer available in Malaysia" or the appropriate reason
6. Confirm the cancellation
   • A final screen will appear asking "Are you sure?" or showing a countdown timer
   • Click "Yes, cancel my subscription" or the equivalent button
   • Do not close your browser until you see a confirmation message
7. Screenshot the confirmation message
   • This is your proof of cancellation; save it immediately
   • The message should say "Your subscription has been cancelled" with a date and time stamp
   • If you see no confirmation, go back and repeat the process or use the contact method below

Pro tip: If the Mola website shows an error or refuses to load, try clearing your browser cache and cookies, then try again. If this does not work, proceed to the email contact method in the next section.

Cancel through apple app store or google play store

If you subscribed to Mola through your iPhone or Android phone using App Store or Google Play, you must cancel through that same platform, not through the Mola app itself.

For Apple App Store (iPhone or iPad):

1. Open the App Store app on your iPhone or iPad
   • Do not open the Mola app; this method requires the App Store app itself
2. Tap your profile icon in the top right corner
   • This is the small circular image or icon in the upper right
3. Tap "Subscriptions"
   • You will see a list of all active subscriptions tied to your Apple ID
4. Find Mola in the list and tap it
   • If Mola does not appear, your subscription is already cancelled
5. Tap "Cancel Subscription"
   • Read the final warning; Apple may show you a message like "If you cancel, you will lose access on [date]"
6. Confirm by tapping "Cancel Subscription" again
   • Apple will immediately show a confirmation; screenshot this screen

For Google Play Store (Android phone):

1. Open the Google Play Store app on your Android phone
   • Do not open the Mola app; use the Play Store app itself
2. Tap the profile icon in the top right corner
   • This is a small circle with your profile picture or initial
3. Tap "Manage my subscriptions" or "Subscriptions"
   • The exact wording varies by Android version
4. Find Mola and tap it
   • If Mola is not in the list, your subscription is already cancelled
5. Tap "Cancel subscription"
   • Google will show a confirmation screen with the date your access ends
6. Confirm the cancellation
   • Screenshot the confirmation immediately

Warning: If you originally subscribed through the Mola app but paid using App Store or Google Play, cancelling directly in the Mola app will not work. You must use the method above for the app store where you made the payment.

Cancel by contacting Mola support directly

If the web and app store methods do not work, or if you cannot access your account, send a cancellation email directly to Mola. This creates a written record of your request and protects you if charges continue after the service closure.

Send an email to [email protected] with the subject line "Cancel my Mola subscription".

In your email, include:

• Your full name as it appears on your Mola account
• Your account email address
• Your subscription plan name (if you know it)
• Your next billing date (from the screenshot you took earlier)
• A clear statement: "I want to cancel my Mola subscription immediately and stop all future charges"
• Your payment method type (credit card, debit card, or mobile wallet)
• Today's date

Keep a copy of this email in a folder. Mola should respond within 5 to 7 business days confirming the cancellation. If you do not receive a response within 14 days, proceed to the escalation section under consumer rights.

Stopee customers often find that sending a formal cancellation email creates the strongest evidence trail if a dispute later occurs with your bank or the MDTCC.

What happens after you cancel

What to expect in the first week

After you cancel Mola, the service removes your account access immediately. You can no longer sign in or stream any content. However, cancellation does not always stop billing instantly.

Check these points in the 7 days after cancellation:

• Your email inbox for a cancellation confirmation from Mola (check spam and promotions folders too)
• Your Mola account to confirm you cannot log in or that it shows "No active subscriptions"
• Your bank or credit card statement for any charges dated after your cancellation date
• Your app store account (Apple or Google) to confirm no active Mola subscription appears

Your access to content stops immediately when you cancel. However, your billing cycle continues until your next scheduled billing date. This is normal. Your final charge (if any) will be processed on the date Mola normally bills you, unless you cancelled before that date.

Check your bank statement for unwanted charges

In the 7 to 14 days after cancellation, review your bank or credit card statement carefully. Look for any charge from Mola or from a company name like "MOBAL" or the payment processor Mola uses.

If you see a charge dated after your cancellation date, this is an error. Do not contact Mola first; instead, dispute the charge directly with your bank. Malaysian banks can reverse unauthorized charges within 90 days if you report them promptly.

To dispute a charge with your bank:

1. Call your bank's customer service number (on the back of your card)
2. Ask to file a dispute for an unauthorized subscription charge
3. Provide your cancellation confirmation screenshot or email
4. The bank will begin an investigation and may reverse the charge within 7 to 14 days

Pro tip: If your bank asks "Did you authorize this company?", you can honestly say "I authorized the subscription when it was active, but I cancelled it before this charge was processed, and the service no longer operates in Malaysia." This strengthens your case.

Refunds and what you can claim back

Can you get a refund for Mola?

Because Mola ceased all operations in Malaysia, you may qualify for a refund under the Consumer Protection Act 1999. You paid for a service that is no longer available; this constitutes failure to deliver the promised service.

If you paid for a subscription period that extended beyond the shutdown date (end of 2026), you can claim a refund for the unused portion. For example, if you paid RM50 for a 3-month subscription on 1 November 2025 and the service closed on 31 December 2025, you used only 2 months of your subscription. You may be entitled to a refund of approximately RM17 (one-third of your payment).

If you paid for a free trial that converted to a paid plan and you did not cancel within 30 days, you still have grounds for a refund because Mola never clearly disclosed that the trial would auto-convert. Many free trial services in Malaysia fail to meet fair disclosure standards under consumer law.

How to request a refund from Mola

Send a formal refund request email to [email protected] with the subject "Refund request for Mola subscription".

Include:

• Your full name and account email
• The date you subscribed
• The amount you paid and the date you paid it
• The length of the subscription period (monthly, quarterly, annual)
• A screenshot of your original payment receipt or bank statement showing the charge
• A clear statement: "I am requesting a refund for the unused portion of my Mola subscription because the service ceased operations in Malaysia on 31 December 2025, preventing me from using the full subscription period I paid for."

Mola should respond within 15 business days. If they refuse or do not respond, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC).

Stopee has helped Malaysian consumers recover refunds ranging from RM20 to over RM500 by following this exact process and escalating to the MDTCC when necessary.

What if Mola refuses your refund?

Mola may claim their terms prohibit refunds for cancelled subscriptions. However, this argument fails when the service itself is no longer available. You cannot use a service that does not exist; therefore, any refund denial is unjust.

If Mola refuses your refund request, escalate to the MDTCC. File a formal complaint stating that Mola failed to deliver the service you paid for, and therefore owes you a refund under Malaysian consumer protection law.

Include in your MDTCC complaint:

• A copy of your refund request email and Mola's response (if any)
• Screenshots of your account showing the active subscription before the shutdown
• Your bank statement showing the payment
• A statement explaining that the service is no longer available in Malaysia as of 31 December 2025

The MDTCC will investigate and may force Mola to refund you. If Mola has already wound down Malaysian operations entirely, the MDTCC can flag this with its international counterparts to recover your money through cross-border enforcement.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small mistakes can leave you vulnerable to continued charges and billing disputes. Here are the traps that trip up Malaysian consumers most often.

Thinking the app cancellation works

Many users open the Mola app and look for a "Cancel" button inside it. The app does not have a proper cancellation function if you subscribed through an app store. Cancelling inside the app deletes the app from your phone but does not cancel the underlying subscription. Your billing continues.

If you subscribed through Apple App Store, you must cancel through Apple. If you subscribed through Google Play, you must cancel through Google. The Mola app itself cannot cancel an app store subscription, no matter how many menus you click.

Not taking screenshots or saving confirmation

You cancel, you see a confirmation message, then you close the browser. Two weeks later, a charge appears on your statement, and you cannot remember exactly what you did or what the confirmation said. Now you have no proof you cancelled.

Always screenshot the final confirmation screen. If you cancel by email, save Mola's response confirming cancellation. Save these files in a folder on your computer named "Mola Cancellation" with today's date. This evidence is invaluable if you need to dispute with your bank or file a complaint with the MDTCC.

Assuming the charge will definitely stop

You cancel on 15 January, and your billing date is 20 January. Some users think the cancellation will prevent the 20 January charge. Mola systems may still process that charge because the billing cycle was already locked in.

Always check your bank statement 5 to 7 days after your expected billing date. If a charge appears after your cancellation date, dispute it immediately with your bank. Do not wait to see if it reverses on its own.

Ignoring the free trial trap

You signed up for a free 30-day trial with your credit card. You thought you were just testing the app. On day 31, Mola charged your card RM30 or more, converting the trial into a paid subscription. You may never have read the terms that said "Your free trial ends automatically and renews as a paid subscription unless you cancel before day 30."

If you fell into this trap, you still have a refund claim. The trial conversion was not fair because Mola never confirmed clearly before charging you. Write to [email protected] explaining that you signed up for a trial only and did not authorize the conversion to a paid plan. Most cases like this result in a refund.

Paying for a service that no longer exists

The biggest mistake is delaying cancellation after learning the service has shut down. Every day you wait, you risk another charge or billing cycle lock-in. Cancel immediately, today, regardless of when your next billing date is.

Pricing and what malaysian users paid

Mola pricing for Malaysia was not clearly displayed on the subscription page as of July 2026 (after the shutdown). However, based on available records, typical pricing for Malaysian users included:

These prices are approximate based on regional data; your individual charge may have varied. If you dispute a charge or claim a refund, refer to your actual bank statement or app store receipt for your exact payment amount.

Annual subscribers who paid upfront have a particularly strong refund claim because they paid for 12 months but only received access until 31 December 2025. Stopee advises all annual subscribers to file a refund request immediately, citing the pro-rata unused portion of their subscription.

Your next steps and action checklist

What to do this week

Do not delay on cancellation because you face ongoing billing risk. Complete these steps in order:

1. Log in to your Mola account right now and take a screenshot of your current subscription status
2. Identify how you subscribed (web, Apple App Store, or Google Play)
3. Cancel using the method that matches how you subscribed (web account, app store, or email)
4. Take a screenshot of the cancellation confirmation
5. Save both screenshots and the confirmation email to a folder on your computer
6. Check your bank or credit card statement 5 to 7 days after your next expected billing date for any charges
7. If you see a post-cancellation charge, dispute it with your bank immediately

If you are owed a refund

Complete these steps in order:

1. Send a formal refund request email to [email protected] with your payment receipt screenshot
2. Wait 15 business days for a response
3. If Mola refuses or does not respond, file a complaint with the Ministry of Domestic Trade and Cost of Living
4. Provide the MDTCC with copies of all your emails, screenshots, and proof of payment
5. Follow up with the MDTCC if needed; most complaints are resolved within 30 days

Checklist for keeping evidence

Use this checklist to ensure you have protected yourself fully:

• Screenshot of your Mola account showing active subscription before cancellation
• Screenshot of the cancellation confirmation (from web, app store, or email)
• Copy of any cancellation confirmation email from Mola
• Bank statement showing the original subscription charge
• Bank statement showing your next billing date, with no post-cancellation charge
• Copy of your free trial offer email (if applicable)
• Dated email to [email protected] requesting refund (if applicable)
• Screenshots of your payment receipt from App Store or Google Play (if applicable)

Contact information and escalation

Where to reach Mola

Mola support email: [email protected]

Note: Mola does not operate a Malaysian office or phone support line because the service is based in Jakarta, Indonesia. All cancellation and refund requests must be sent by email. Expect responses within 5 to 7 business days; if you do not hear back within 14 days, assume the request was not received and send it again.

Contact the malaysian consumer authority

If Mola does not respond or refuses your refund, escalate to:

Ministry of Domestic Trade and Cost of Living (MDTCC)
Online complaint portal: www.mdtcc.gov.my
Phone: 1-800-886-800 (toll-free)
Email: [email protected]

File a complaint online or in person at your nearest MDTCC office. There is no cost to file, and the MDTCC will investigate Mola's refusal on your behalf.

Dispute the charge with your bank

If Mola charges your card after you cancel, contact your bank immediately:

• Call the customer service number on the back of your card
• Request a dispute investigation for an unauthorized charge
• Provide your cancellation confirmation as proof
• Your bank will typically reverse the charge within 7 to 14 days

Stop paying for a service that no longer exists

Mola's closure in Malaysia created a unique problem for thousands of subscribers: the service disappeared, but billing systems remained active. You are not alone in facing unexpected charges or difficulty cancelling.

The steps in this guide give you a clear path forward. Cancel immediately using the method that matches how you subscribed. Take screenshots of every step. Check your bank statement after your next billing date. If an unauthorized charge appears, dispute it with your bank. If you are owed a refund, request it in writing and escalate to the MDTCC if Mola refuses.

Your consumer rights under the Malaysian Consumer Protection Act 1999 protect you. You paid for a service; Mola failed to deliver it. You deserve either your money back or a simple, transparent cancellation process that prevents future charges.

Stopee has helped thousands of Malaysian consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with service providers. The same tools and persistence that work with other subscription services apply here. Document everything, send cancellation requests in writing, and escalate to the MDTCC if the company refuses to cooperate.

Take action today. Cancel your Mola subscription right now, and stop the charges for good.