Manage Televzr

How to cancel Televzr in malaysia and stop auto-renewal charges

What is Televzr and why malaysians are paying for it

Televzr is a paid media download tool with automatic subscription billing, not a casual free app. You pay monthly or annually for access to unlimited downloads across 700+ websites in 4K, HD, and MP3 formats. The catch: Televzr renews automatically unless you actively cancel, and the cancellation process is not clearly signposted on their site.

How the subscription model works

Televzr operates on three recurring billing cycles. You choose between a monthly plan at RM44.99, a 6-month plan at RM89.99, or an annual plan at RM179.99. All three plans unlock the same core features: unlimited downloading, 4K and HD support, MP3 conversion, and access to over 700 supported websites. Once your subscription starts, it auto-renews at the end of each billing cycle and charges your payment method on file automatically.

This means if you signed up for the 6-month plan, Televzr will charge you again every 6 months unless you cancel before the renewal date arrives. Many users overlook this because Televzr does not send reminders before charging, and the account page does not display a clear countdown to your next billing date.

Pricing structure and what you're actually charged

Televzr converts USD pricing to Malaysian ringgit daily, so your actual charge may fluctuate slightly if they bill in foreign currency before your bank converts it. Additionally, some users report that payment processing delays mean cancellation emails arrive after the next charge has already posted. This is why Stopee recommends you track your billing date independently and cancel at least 3 days before renewal.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 gives you specific rights when dealing with subscription services, and Televzr must honour them regardless of what their terms say.

What the consumer protection act 1999 covers

Under the Consumer Protection Act 1999, you have the right to cancel any subscription or recurring charge within 14 days of signing up, provided you do so in writing and the company has not already delivered the service. However, because Televzr grants immediate download access upon payment, this cooling-off period may not apply if you have already used the service.

You also have the right to demand a clear cancellation pathway and transparent billing information. If Televzr does not provide a functional cancel button or reply to cancellation emails within a reasonable timeframe (typically 14 days), you can escalate to the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDNKB). This is your enforcement leverage if Televzr ignores cancellation requests or continues charging after you cancel.

Stopee has seen cases where users were charged multiple times after submitting cancellation emails. Under the Consumer Protection Act 1999, these are unfair contract terms, and you can recover duplicate charges by filing a complaint with KPDNKB or disputing the charge with your bank.

Escalation contacts if Televzr refuses to cancel

If you submit a cancellation request via email to [email protected] and receive no response within 14 days, or if Televzr continues charging after you cancel, you can file a complaint with:

• Ministry of Domestic Trade and Consumer Affairs (KPDNKB): 03-8000 8000 or online at http://www.kpdnkb.gov.my
• Your bank or credit card issuer: Dispute the charge and request a chargeback if Televzr charged you after cancellation

Stopee advises you to keep all cancellation emails, confirmation messages, and bank statements as evidence. If you file a complaint, KPDNKB can order Televzr to refund you and may impose penalties on the company for breaching the Consumer Protection Act 1999.

Methods to cancel Televzr

Televzr offers two official cancellation pathways: through your account page or by email. Neither option is clearly advertised, so many users struggle to find them.

Cancellation method 1: through your account page

The fastest and most direct way to cancel is via the Televzr account page. When you log in, you should see an Account Profile or Subscription Settings section where a "Cancel Subscription" button appears. Click it, confirm the cancellation, and Televzr will send you a confirmation email.

Pro tip: Some users report that the cancel button does not load if you use an older browser or if you have JavaScript disabled. If the button does not appear, try logging out and back in, or use a different browser (Chrome or Firefox work best).

Your access remains active until the end of your current billing cycle. So if you cancel on day 5 of a 30-day monthly plan, you keep access for the remaining 25 days. This is fair, but it also means you must cancel early if you want to avoid the next charge.

Cancellation method 2: by email to support

If the account page cancel button does not work, email [email protected] with the subject line "Cancellation Request" and include your registered email address, username, and account creation date. Televzr support typically replies within 3 to 5 business days, but Stopee has documented cases where responses took 10 to 14 days.

Warning: Email cancellations carry a delay risk. If your billing date falls within this window and Televzr has not yet processed your cancellation email, you will be charged again. To protect yourself, send the email at least 10 days before your renewal date.

Always request written confirmation of cancellation and ask Televzr to confirm the cancellation date in their reply. Save this email thread for your records.

Step-by-step cancellation process

Follow these steps in order to cancel Televzr safely and avoid being charged again.

Before you cancel: prepare your account and evidence

1. Log into your Televzr account and navigate to the Account Profile or Subscription Settings page.
   • Write down your exact renewal date (the date of your next scheduled charge).
   • Note your current plan name and cost (RM44.99, RM89.99, or RM179.99).
   • Take a screenshot of the account page showing your active subscription.
2. Check your payment method on file and verify the email address linked to your account.
   • Confirm which credit card or payment account Televzr has authorised to charge.
   • This prevents surprise charges to a different card if you use multiple payment methods.
3. Log into your bank or credit card account and find your most recent Televzr charge.
   • Note the transaction date, amount, and reference number.
   • This proof helps if you later dispute a charge or file a complaint with KPDNKB.
4. Check your email inbox for the most recent Televzr receipt or renewal notice.
   • Save this email to a safe folder (do not delete it).
   • Televzr support may ask for this transaction reference when processing your cancellation.

Cancel via the account page (preferred method)

1. Open your web browser and go to the Televzr login page.
   • Use the same email and password you registered with.
   • If you have forgotten your password, click "Forgot Password?" and reset it before cancelling.
2. Log in to your account.
   • If you see a "Verify your identity" prompt, complete the verification (usually via email code).
3. Navigate to Account Profile, Settings, or Subscription section (the exact name varies).
   • Look for a button or link labelled "Cancel Subscription", "Manage Subscription", or "Billing".
   • If you cannot find it after 1 minute, use your browser's search function (Ctrl+F or Cmd+F) and search for the word "cancel".
4. Click the Cancel Subscription button.
   • Televzr may ask you why you are cancelling (this is optional feedback).
   • You do not have to provide a reason; you can select "Other" or leave it blank.
5. Confirm the cancellation when prompted.
   • Televzr will show a confirmation message on screen.
   • The message should state your cancellation effective date and your final access date.
6. Take a final screenshot of the confirmation message as proof of cancellation.
   • Wait 2 to 3 minutes, then check your email for a confirmation message from Televzr.
   • Verify that the confirmation email mentions your account email, cancellation date, and final access date.

Cancel by email (if the account button fails)

1. Open your email client and compose a new message to [email protected].
   • Use a professional subject line such as "Subscription Cancellation Request".
   • Use the same email address you registered your Televzr account with.
2. Write a clear, brief cancellation request.
   • Example: "I request immediate cancellation of my Televzr subscription. My registered email is [your email] and my account username is [your username]. Please confirm the cancellation date and my final access date. Thank you."
3. Include your account details in the email body.
   • Registered email address
   • Username or account ID
   • The email address or phone number associated with your payment method
   • Your most recent transaction date and amount (from your bank statement)
4. Send the email and wait for a response.
   • Televzr typically replies within 3 to 5 business days.
   • If you do not receive a reply within 7 days, send a follow-up email.
5. Check your email for Televzr's cancellation confirmation.
   • The confirmation should include your cancellation date and your final access date.
   • Save this email permanently as proof of cancellation.
6. Monitor your bank account for any further charges.
   • Check your statement 3 to 5 days after your renewal date to confirm no new charge appears.
   • If you are charged again, screenshot the charge and prepare to dispute it with your bank.

Refunds and what to expect after cancellation

Understanding Televzr's refund policy is critical because many users expect money back but Televzr operates on a "pay-to-access" model with no refunds for partial use.

Refund eligibility and what Televzr will not refund

Televzr does not offer refunds for unused time on your current billing cycle. Once you pay for a month, 6 months, or a year, that payment is non-refundable even if you cancel after 1 day of service. This is common in the subscription software industry, but it is disappointing for users who expect pro-rata refunds.

The only exception is if you cancel within Malaysia's 14-day cooling-off period and have not used the service. However, because Televzr grants immediate download access, this exemption is rarely applicable in practice.

Pro tip: If you signed up for an annual plan at RM179.99 and decide to cancel after 2 months, Stopee recommends downgrading to the monthly plan instead of cancelling outright. This way, you reduce your future monthly spend from RM179.99 ÷ 12 = approximately RM15 per month to RM44.99 per month. It is not a refund, but it limits your financial exposure going forward.

Refund scenarios and your options

If you are charged after you cancel, you have rights. Stopee advises you to dispute the charge with your bank immediately and file a complaint with KPDNKB in parallel. Do not wait or accept the charge as final.

Common mistakes and how to avoid them

Cancelling a subscription sounds simple, but many users stumble because they rush the process or miss a critical detail. Stopee has seen dozens of cases where users thought they had cancelled but were shocked by a charge weeks later.

Mistake 1: assuming cancellation happens instantly

Cancellation does not take effect immediately. Your access remains active until the end of your current billing cycle, and Televzr can still charge you if you cancel one day before renewal. If you submitted a cancellation email, there is a 3- to 5-day processing delay, and your renewal date may arrive before Televzr has processed your request.

Fix: Cancel at least 10 days before your renewal date. Check your account page or confirmation email for the exact renewal date, then subtract 10 days and mark that as your cancellation deadline.

Mistake 2: not saving cancellation proof

Many users click "cancel" and assume it is done, without saving screenshots or confirmation emails. When a surprise charge appears on their bank statement weeks later, they have no evidence of the cancellation request.

Fix: Take screenshots of every step: the account page showing your active subscription, the cancel button, and the confirmation message. Save the confirmation email from Televzr in a dedicated folder labelled "Televzr Cancellation". If you ever need to dispute a charge, this evidence will speed up the resolution.

Mistake 3: cancelling via email and ignoring the response delay

Email cancellations are slower than account page cancellations, but users often underestimate the delay. If your renewal date is 5 days away and you email [email protected], the odds are high that you will be charged before Televzr reads your email.

Fix: Use the account page cancel button whenever possible. If the button is broken, email Televzr immediately and follow up after 5 days if you have not heard back. Also, call your bank on the day before your renewal date and ask them to monitor the account for any Televzr charges; some banks can set up temporary blocks.

Mistake 4: deleting emails or forgetting your password

If you delete the cancellation confirmation email or forget your account password, you lose evidence of your request. This makes it harder to dispute a post-cancellation charge with your bank or KPDNKB.

Fix: Move all Televzr emails (receipts, confirmations, cancellation replies) to a separate email folder and never delete them. Write down your password in a secure location or use a password manager. Create a backup email address as your recovery email in case you lock yourself out.

Your cancellation checklist

Use this checklist to ensure you cancel Televzr safely and do not miss any critical step.

• [ ] Log into your Televzr account and note your exact renewal date
• [ ] Take a screenshot of your active subscription and plan details
• [ ] Check your payment method on file and verify your email address
• [ ] Find your most recent Televzr charge in your bank statement and save the transaction reference
• [ ] Try to cancel via the account page (preferred method)
• [ ] If the cancel button fails, email [email protected] at least 10 days before renewal
• [ ] Save your cancellation confirmation email in a dedicated folder
• [ ] Wait 2 to 3 days, then log back in to confirm the subscription shows as "Cancelled"
• [ ] Monitor your bank account on and after your renewal date for any unexpected charges
• [ ] If charged after cancellation, immediately dispute the charge with your bank
• [ ] If your bank denies the dispute, file a complaint with KPDNKB (http://www.kpdnkb.gov.my)

Should you keep your Televzr subscription or cancel?

Before you cancel, consider whether Televzr actually solves a problem for you, or whether you are paying out of habit.

Reasons to keep Televzr

• You regularly download videos or audio from 700+ websites (YouTube, TikTok, Instagram, Spotify, etc.) and need a single tool to do this
• You need offline access to media and do not have reliable internet
• You prefer local files to streaming, especially for archival or backup purposes
• You work professionally with video and need batch downloading capability

Reasons to cancel Televzr

• You have not logged in or downloaded anything in over 2 months
• You can achieve the same downloads via free tools or website-native download options
• Your internet is now stable enough that streaming (YouTube Premium, Spotify Premium, Netflix) is more convenient
• The subscription cost (RM44.99 to RM179.99 annually) exceeds your budget
• You are uncomfortable with the auto-renewal billing model or the slow cancellation process

Stopee has helped thousands of consumers cancel unnecessary subscriptions and reclaim control of their spending. If you decide to cancel, follow the step-by-step process above and keep your evidence safe. You have the right to cancel without penalty.

Cancellation address and escalation contact

Televzr does not publish a Malaysia-specific postal address for cancellations or complaints. All cancellations must be processed through your online account or via email.

Official Televzr contact

• Email: [email protected]
• Account page: Log in via televzr.com and navigate to Account Settings
• Website: televzr.com

Warning: Televzr does not list a phone number or physical office in Malaysia. This means email and the account page are your only cancellation channels. If Televzr does not respond to cancellation emails within 14 days or continues charging you after cancellation, escalate immediately.

Malaysian consumer authority escalation

If Televzr refuses to cancel your subscription or process a refund, contact the Ministry of Domestic Trade and Consumer Affairs (KPDNKB):

• Phone: 03-8000 8000 (Monday to Friday, 8:00 AM to 5:00 PM)
• Website: http://www.kpdnkb.gov.my
• Online complaint form: Available on the KPDNKB website
• Postal address: Ministry of Domestic Trade and Consumer Affairs, Block G2, Lebuh Perdana Timur, Putrajaya, 62100, Malaysia

You can also file a chargeback claim with your bank or credit card issuer if Televzr charged you after you cancelled. Most banks will reverse a charge within 30 to 60 days if you provide evidence of your cancellation request.

Stopee is committed to helping Malaysian consumers understand their rights and cancel services with confidence. Whether you decide to cancel Televzr or keep it, you deserve transparency, clear cancellation options, and full control over your subscriptions. Follow this guide, save your evidence, and remember: you are in charge.