Manage Tvplayer

How to cancel Tvplayer and stop charges before they restart

What you need to know about Tvplayer

Tvplayer was a UK-based streaming service that gave viewers access to live television channels and on-demand content through monthly or yearly subscriptions. If you signed up while travelling or through a friend's recommendation, you may still have billing concerns attached to your account-even though the service itself no longer operates.

Tvplayer shut down on 16 june 2025

The platform stopped accepting new subscribers and discontinued all streaming access as of mid-June 2025. This means if you're trying to cancel now, you're likely dealing with one of three situations: an old subscription that still appears on your bank statement, an app store renewal that keeps charging you, or a free trial that converted to paid billing before the service ended.

For Malaysian users, there's a second layer to this story. Tvplayer was never officially available in Malaysia due to licensing restrictions. If you had an active subscription, you either signed up while abroad or accessed it through a VPN connection. That doesn't change your right to stop being charged-it just means you need to contact the correct billing channel.

How the billing worked before shutdown

Tvplayer used automatic renewal billing. Your subscription would renew every month or every year (depending on your plan) unless you cancelled before your next billing date. The company's terms stated that you needed to submit cancellation requests at least 24 hours before the renewal date to avoid being charged again.

The catch many users faced: the cancellation process wasn't always obvious, and some people didn't realise they'd been signed up for paid access after a free trial ended. At Stopee, we've helped readers navigate exactly this kind of confusion with dozens of streaming services.

Why you might want to cancel Tvplayer now

The service no longer exists, but charges may continue

Your biggest reason to cancel immediately is this: even though Tvplayer stopped streaming on 16 June 2025, the billing relationship may still be active. Payment processors and app stores don't automatically kill subscriptions just because a service shuts down. You could still see charges appearing on your card months or even years later.

If you subscribed through the Tvplayer website directly, you're responsible for cancelling the subscription yourself. If you subscribed through the Apple App Store or Google Play Store, the app store may continue to charge you unless you manually remove it from your active subscriptions.

You may qualify for a refund

Under Malaysia's Consumer Protection Act 1999, if you paid for a service that became unavailable through no fault of your own, you have grounds to request a refund. You paid for access to live TV channels and on-demand content-access that no longer exists. That's a breach of the basic contract between you and the service provider.

Stopee recommends documenting every charge on your statement that occurred after 16 June 2025, because those charges are particularly strong refund claims. If Tvplayer or its parent company (Digital Global Pass) is still processing payments, they're billing you for a service they cannot deliver.

Your consumer rights in malaysia

What malaysia's consumer protection act 1999 guarantees you

Malaysia's Consumer Protection Act 1999 gives you clear rights as a digital services customer. You have the right to cancel a subscription, the right to receive goods or services as described, and the right to a refund if those services become unavailable.

Specifically, if you're being charged for Tvplayer after 16 June 2025, you're entitled to ask for your money back. The service provider failed to deliver what you paid for. That's not a favour-that's a legal entitlement.

If Tvplayer or Digital Global Pass refuses to acknowledge your cancellation or refund request, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). That's your government's consumer protection body, and businesses take complaints to KPDNHEP seriously.

How to use your rights effectively

First, gather evidence: screenshots of charges, your bank or credit card statements, and any emails from Tvplayer. Then submit a formal cancellation and refund request in writing. Keep a copy of everything you send.

If the company doesn't respond within 14 days, or if they refuse your refund, file a complaint with KPDNHEP. Include your evidence, your cancellation request, and the date you submitted it. At Stopee, we've seen this escalation path resolve disputes that customers thought were dead ends.

How to stop charges on different platforms

Cancel a website subscription through your account dashboard

If you subscribed directly on tvplayer.com, you need to cancel through your account. Here's the step-by-step process:

1. Visit tvplayer.com and attempt to log in with your email and password
   • If the login page no longer works (because the service has shut down), screenshot the failed page-this is proof the service is unavailable
   • If you can log in, proceed to the next step
2. Navigate to your account settings or subscription management area
   • Look for a "Subscription," "Billing," or "Account" menu
   • Screenshot this page showing your current plan and renewal date
3. Select "Manage subscription" or "Cancel subscription"
   • Read any final prompts carefully-do not skip these
4. Confirm your cancellation and take a final screenshot showing the cancellation is complete
   • You should see a message like "Your subscription has been cancelled" or "You will not be charged again"
5. Check your email for a cancellation confirmation from Tvplayer
   • If no email arrives within 24 hours, contact support with your account details

Pro tip: Note the exact time and date you cancel. If you're charged again after this date, that's proof the cancellation didn't work, and it strengthens a refund claim.

Cancel an apple app store subscription

If you subscribed through your iPhone, iPad, or Mac, you need to cancel through Apple, not through the Tvplayer app. Here's how:

1. Open the App Store app on your Apple device
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Tvplayer" in the list of active subscriptions
5. Tap "Tvplayer" and select "Cancel Subscription"
   • Apple will ask if you want to keep the subscription or cancel
   • Choose "Confirm Cancellation"
6. You'll see a confirmation screen showing your subscription ends on a specific date
   • Screenshot this confirmation

Warning: Some users think removing the Tvplayer app from their device cancels the subscription. It doesn't. You must cancel through the App Store subscription settings, or you'll keep being charged.

Cancel a google play store subscription

If you subscribed through an Android phone or tablet, cancel through Google Play:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Manage subscriptions" or "Subscriptions"
4. Tap "Tvplayer"
5. Select "Cancel subscription"
   • Google will ask you to confirm the cancellation
6. Tap "Yes, cancel" and take a screenshot of the confirmation
   • You should see text saying your subscription ends on a specific date

Pro tip: After cancelling, go back to the Google Play "Manage subscriptions" page and verify that Tvplayer no longer appears in your active list. If it still shows, try cancelling again.

What happens after you cancel Tvplayer

You'll lose access immediately, but your data may take time to process

Once you cancel, you lose access to Tvplayer's streams straight away-though since the service shut down on 16 June 2025, that access was already gone. What matters now is stopping the charges.

It can take 3 to 5 business days for your cancellation to process through the payment system. During this window, your bank or card issuer may still show a pending charge. Don't panic. Once the processing period ends, the charge should disappear.

Check your next statement carefully

Review your bank or credit card statement 7 to 10 days after you cancel. Look for any new Tvplayer charges. If you see one, it means the cancellation didn't go through. Contact your bank immediately and tell them you cancelled the subscription.

At Stopee, we recommend taking screenshots of both your cancellation confirmation and your bank statement side by side. That visual proof is gold if you need to dispute a charge with your bank or file a complaint with KPDNHEP.

How to request a refund

You have a strong case for money back

Because Tvplayer shut down on 16 June 2025, any charges after that date are for a service that no longer exists. You're entitled to a refund. Here's how to claim it:

1. Collect all evidence:
   • Screenshots of your account showing active subscription before 16 June 2025
   • Bank or credit card statements showing charges on or after 16 June 2025
   • Any emails from Tvplayer about the shutdown
   • Screenshots of your cancellation confirmation (if you have it)
2. Write a refund request email to Tvplayer's support team
   • Use the email address provided in Tvplayer's terms (typically support at tvplayer.com or a dedicated billing address)
   • Include your account email, account number (if available), and the dates and amounts of charges you want refunded
   • State clearly: "Tvplayer ceased operations on 16 June 2025. I was charged on [date] for a service that is no longer available. I request a full refund of RM[amount]."
3. Send the email and keep a copy for your records
4. Wait 14 days for a response
5. If you receive no response or a rejection, escalate to KPDNHEP:
   • Visit the KPDNHEP website (kpdnhep.gov.my)
   • File a formal consumer complaint with your evidence attached
   • Include copies of all emails you sent to Tvplayer

Pro tip: Send your refund request by email with read receipt enabled, or use registered mail with tracking. You need proof the company received your request.

Common mistakes to avoid when cancelling

It's frustrating to cancel and still get charged, so let's prevent that

Many people cancel but then don't verify the cancellation actually stuck. By the time they notice another charge, weeks have passed and they've lost the cancellation proof. Here's what to watch for:

Mistake 1: cancelling too close to your billing date

Tvplayer's terms require at least 24 hours notice before renewal. If your next charge is on 30 July and you cancel on 29 July at 11 pm, you're cutting it too close. The payment may already be scheduled in the system.

Cancel at least 3 to 5 days before your renewal date. If you're unsure of the exact date, log in and check your account page. Screenshot it and note the date in your calendar now.

Mistake 2: cancelling through the wrong channel

If you subscribed through the Apple App Store, cancelling on the Tvplayer website won't work. You must cancel through Apple. If you subscribed through Google Play, you must cancel through Google. The channels don't talk to each other.

Before you cancel, check your original payment method. Look at your bank statement or your email. Find the receipt showing where the charge came from. That's your cancellation channel.

Mistake 3: not keeping proof of cancellation

Screenshots are your insurance policy. Take them at every step: before you log in (to prove you had an active account), after you click "cancel," and again when you see the confirmation message. Save these to your phone, email yourself copies, or upload them to cloud storage.

If Tvplayer disputes your cancellation later, or if your bank asks why you still got charged, these screenshots are your evidence. Stopee has helped countless customers resolve disputes simply by producing a clear screenshot of the cancellation confirmation.

Mistake 4: assuming the app deletion equals cancellation

Deleting the Tvplayer app from your phone does absolutely nothing to cancel your subscription. The subscription exists in the app store's system, not on your phone. You could own a new phone tomorrow and the subscription would still be active. Always cancel through the app store settings first, then delete the app if you want.

Checklist before and after you cancel

Contact information for Tvplayer cancellations

Where to send your cancellation and refund requests

According to Tvplayer's terms and conditions, you can submit cancellation requests and refund claims to the following address. Digital Global Pass (DGP) is the company that operated Tvplayer. Send your request by post or email:

Postal address for cancellation requests (no postage required):
Digital Global Pass (DGP)
Cancellation Department
(Check Tvplayer's legal notice page for the exact mailing address-it is published in their Terms and Conditions)

Email address:
Contact the support email provided in Tvplayer's legal notice (typically [email protected] or a dedicated billing address)

Include in your letter or email:

• Your full name and the email address linked to your Tvplayer account
• Your account number (if you have it)
• The date you subscribed and the dates of all charges you want cancelled or refunded
• The amounts charged in Malaysian ringgit (RM)
• A clear statement: "I request cancellation of my Tvplayer subscription effective immediately. Tvplayer ceased operations on 16 June 2025. Please refund all charges made on or after that date."
• Copies of your bank statements showing the charges

Send your request by registered mail with tracking or by email with read receipt. Keep copies of everything.

Key facts about Tvplayer and your options

Final thoughts: take control of your billing now

Tvplayer is gone, but if you're still seeing charges, your problem is urgent and solvable. You have three concrete steps: cancel immediately through the correct platform, document everything with screenshots, and request a refund for charges after 16 June 2025.

Malaysia's Consumer Protection Act 1999 is on your side. You paid for a service that no longer exists. That's not a dispute-that's a breach of contract. When you submit your cancellation and refund request, you're not asking for a favour. You're claiming what you're legally entitled to.

If the company ignores you after 14 days, escalate to KPDNHEP. Businesses take government complaints seriously, and your evidence (the shutdown date, your charges, your cancellation proof) makes your case straightforward.

Stopee has helped thousands of consumers cancel subscriptions, stop unwanted charges, and recover refunds from services that failed to deliver. You're not alone in this, and you're not powerless. Follow the steps above, keep your proof, and follow through. Your money is recoverable, and your peace of mind is worth the effort. For more guidance on cancelling other services and protecting your digital wallet, visit Stopee.com today.