Manage Vidio

How to cancel Vidio and stop the recurring charge in malaysia

What is Vidio and why malaysian users cancel

Vidio is an Indonesian streaming platform that delivers TV shows, films, live sports, and local channels to viewers across Southeast Asia, including Malaysia. The service is operated by PT Vidio Dot Com, which is based in Indonesia. If you subscribed from Malaysia, you gained access to premium video content on a recurring monthly or annual basis, with automatic renewal unless you actively cancel.

Many Malaysian users cancel Vidio for straightforward reasons: they signed up for a single event, one sports tournament, or a specific show, then realised the subscription renews automatically every month. Others find the interface confusing because menu labels are in Indonesian, or they simply no longer use the platform. Whichever reason applies to you, cancellation is achievable within a few minutes if you follow the right steps.

Vidio's pricing structure in malaysia

Vidio offers three paid tiers in Malaysian Ringgit (RM), with prices inclusive of any applicable taxes. Understanding what you are paying for helps you decide whether cancellation is the right move, or whether a lower tier suits your needs instead.

If you subscribed through an annual plan, your charge may be higher but spread across 12 months. Check your payment receipt or account dashboard to confirm which tier you are paying for and whether your subscription renews monthly or annually.

Why cancellation matters right now

The critical fact about Vidio subscriptions is that they renew automatically every billing cycle unless you cancel. There is no cancellation fee, no early termination penalty, and no minimum contract period stated in the terms. However, this also means the charge keeps repeating month after month until you actively stop it.

If you delay cancellation by even one week after deciding to quit, you will be charged for another full month. Stopee recommends you act the moment you know you will not use the service again, because waiting costs you real money in RM.

Your consumer rights and malaysian law protection

Malaysian consumers are protected under the Consumer Protection Act 1999, which gives you specific rights when you cancel digital services like Vidio. Understanding these rights empowers you to resolve disputes if Vidio refuses to stop charging you after cancellation.

What the consumer protection act 1999 says about cancellation

Under Malaysian consumer law, you have the right to cancel a service contract if the terms are not met or if you are charged without proper authorisation. If Vidio continues to bill you after you have submitted a valid cancellation request, you can report this to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) as an unfair practice.

The law also protects you against misleading advertising or unclear terms. If Vidio's interface made it deliberately hard to cancel, or if the automatic renewal terms were not clearly disclosed at the point of purchase, this may breach consumer protection standards.

How to escalate if Vidio does not respond

If you cancel Vidio through their official channel and are still charged after a reasonable waiting period (usually 5 to 7 business days), you have grounds to file a complaint. Contact the Ministry of Domestic Trade and Consumer Affairs via their consumer complaints portal or call 1-800-88-5050 (the nationwide consumer hotline).

Stopee advises you to keep screenshots of your cancellation confirmation, your payment records showing unwanted charges, and any correspondence with Vidio customer support. These documents are your evidence and will speed up any dispute resolution.

How to cancel Vidio if you subscribed directly

The most common cancellation route for Vidio users in Malaysia is through the app or website account page, assuming you signed up directly with Vidio and did not use Apple App Store or Google Play. This section walks you through the exact steps.

Step-by-step cancellation through the Vidio app

If you installed the Vidio app on your phone or tablet and subscribed through it, you can cancel directly inside the app. Follow these steps carefully to avoid missing any confirmation screens.

1. Open the Vidio app and log in with your email or phone number.
   • If you are not logged in, tap the profile icon (usually in the top-right or bottom menu) and enter your credentials.
2. Look for the menu option labelled "Paket Saya" (which means "My package" in Indonesian) or "My subscription" in the account section.
   • This menu may appear under "Akun Saya" (My account) or a settings icon.
3. Tap on your active subscription plan.
   • You will see the plan name, monthly or annual price in RM, and your next billing date.
4. Look for a button that says "Stop Berlangganan", "Hentikan", "Cancel subscription", or "Berhenti berlangganan" (all mean the same thing).
   • Tap this button without hesitation once you have confirmed the price and date.
5. A confirmation dialogue will appear asking you to confirm the cancellation or offering you a discount to stay.
   • Do not click any button that re-activates the subscription. Only tap "Confirm cancellation" or a similar affirmative option.
6. Once you tap confirm, the app will show a success message.
   • Screenshot this message immediately as proof of your cancellation request.
7. Vidio will send you a cancellation confirmation email within 24 hours.
   • Save this email in a safe folder. You will need it if there is a billing dispute.

Pro tip: If the app does not show a clear cancellation option, try the website version instead (see next section). Sometimes the mobile app has a different menu layout.

Step-by-step cancellation through the Vidio website

If you prefer to cancel on a computer, or if the app method did not work for you, the website account page is your second route. The steps are similar but take place in a web browser.

1. Open your web browser and visit the Vidio website (vidio.com).
   • You may need to use a VPN or access the Indonesian site directly, as Vidio does not have a separate Malaysia-only domain.
2. Log in using the same email or phone number you used to create your account.
   • Click the profile icon (usually in the top-right corner) and select "Login" or "Masuk".
3. Once logged in, navigate to your account settings or subscription page.
   • Look for "Akun Saya", "Paket Saya", or "Account" in the menu.
4. Click on your current subscription plan.
   • The page will show your plan name, monthly price in RM, and next billing date.
5. Scroll down or look for a red button or link that says "Stop Berlangganan", "Cancel subscription", or "Hentikan".
   • Click this button to proceed to the cancellation confirmation page.
6. You will be asked to confirm why you are cancelling and to verify your decision.
   • Select your reason (optional) and click the final "Confirm" or "Batalkan langganan" (confirm cancellation) button.
7. The website will display a "Cancellation successful" or "Pembatalan berhasil" message.
   • Screenshot this confirmation page before you leave.
8. Check your email inbox (and spam folder) for a cancellation receipt from Vidio within 24 hours.
   • If you do not receive one after 24 hours, contact Vidio support at [email protected] to confirm your cancellation was registered.

Warning: Do not close the browser or refresh the page during the confirmation step. Vidio may interpret this as an incomplete cancellation and leave your subscription active.

How to cancel if you subscribed through apple app store or google play

If you signed up for Vidio using Apple App Store (for iPhone or iPad) or Google Play (for Android), you must cancel through the store, not through Vidio itself. This is a critical distinction that many users miss, and it often leads to continued unwanted charges.

Cancelling via apple app store

If you subscribed through your Apple ID, you manage and cancel the subscription in the Apple App Store settings, not in the Vidio app.

1. On your iPhone or iPad, open the Settings app.
   • Do not open Vidio. You must use the Settings menu.
2. Scroll down and tap "App Store".
   • This is different from your general Settings. Look for the App Store icon in the menu.
3. Tap your Apple ID picture or name at the top of the App Store screen.
   • You will see a pop-up menu with options including "Account", "Subscriptions", and "Downloads".
4. Tap "Subscriptions".
   • This page shows all active subscriptions on your Apple ID, including Vidio.
5. Find "Vidio" in the list and tap on it.
   • You will see the subscription plan name, price in RM, and next billing date.
6. Tap "Cancel Subscription" at the bottom of the page.
   • Apple may offer you a discount to keep the subscription. Tap "Confirm Cancellation" if you want to proceed.
7. Apple will show a message confirming your cancellation and the date when the subscription ends.
   • Screenshot this confirmation before you exit.

Pro tip: Apple typically allows you to use Vidio until the end of your current billing cycle, even after you cancel. Your access will end on the date shown in the confirmation message, not immediately.

Cancelling via google play store

If you use an Android phone or tablet and subscribed through Google Play, cancellation also happens in the Google Play Store app, not in Vidio.

1. Open the Google Play Store app on your Android device.
   • You must use the Google Play app, not your device settings.
2. Tap your profile icon in the top-right corner.
   • A menu will appear with several options.
3. Tap "Payments and subscriptions".
   • This opens a page showing all your active app subscriptions.
4. Look for "Vidio" in the subscriptions list and tap on it.
   • You will see the plan name, price in RM, and the next renewal date.
5. Tap "Cancel subscription".
   • Google may display a cancellation survey or offer a retention discount.
6. Confirm your cancellation by tapping "Yes, cancel" or a similar final confirmation button.
   • Google will display a message confirming your cancellation is complete.
7. Screenshot the confirmation page and note the date when your access will end.
   • Like Apple, Google Play allows you to use Vidio until the end of your current billing period.

Warning: Cancelling inside the Vidio app will not work if you subscribed through Google Play or Apple. You must cancel through the store itself. If you cancel only in the Vidio app, you will still be charged by the store on your next billing date.

What happens after you cancel Vidio

Cancellation can feel abrupt when you are still paying but no longer have access. Understanding what occurs after you click cancel helps you plan and avoid panic about lost service.

Your access and the remaining service period

Once you submit a cancellation request to Vidio, your subscription does not end immediately. Instead, you retain access until the end of your current billing cycle. For example, if you subscribed on 1 October and cancel on 15 October, your access continues until 1 November (the end of your monthly cycle), even though you have already requested cancellation.

This grace period is standard and fair. You do not lose service the moment you cancel, and you do not receive a refund for unused days. Stopee advises you to make a note of your cancellation end date so you know when the service truly stops.

Billing confirmation and refund eligibility

After your cancellation end date passes, Vidio will not charge you again. You should verify this by checking your payment method (credit card, debit card, or mobile wallet) within 5 to 7 days after your subscription period ends to confirm no new charge appears.

If Vidio does charge you after your cancellation has taken effect, this is a billing error. Contact Vidio support immediately at [email protected] or [email protected] with screenshots of your cancellation confirmation. Request a refund for the unauthorised charge and provide proof of your cancellation request.

Malaysian consumer law entitles you to recover money you were charged after a valid cancellation, so Stopee recommends you pursue this claim firmly if needed.

Account deletion and data removal

Cancelling your subscription does not delete your Vidio account. Your login credentials, watch history, and saved shows remain in Vidio's system. If you want to remove your account entirely, you must submit a separate data deletion request to Vidio support.

Some users prefer to keep their account active but cancelled, so they can resubscribe later without losing their preferences. Others want complete deletion. Decide which option suits you and take action accordingly.

Common mistakes that lead to unwanted charges

Cancellation can go wrong in ways that catch people off guard. You are not alone if you have made one of these errors, and knowing them now helps you avoid the frustration others have experienced.

Mistake one: cancelling only inside the Vidio app when you subscribed through a store

This is the number one trap. If you signed up using Apple App Store or Google Play, cancelling inside the Vidio app will not stop the store from charging you. The store and the app are separate billing systems, and you must cancel in the store where your payment method is actually linked.

Always trace back to where you originally signed up. Check your payment method account or email receipts to confirm whether the initial charge came from Vidio, Apple, or Google. Only cancel in that same location.

Mistake two: forgetting to confirm your cancellation

Vidio and app stores will show you a confirmation dialogue asking you to verify your cancellation. If you close the app or browser before clicking the final confirmation button, your cancellation may not register. Always wait for the success message and screenshot it.

Mistake three: not saving your cancellation proof

If a billing dispute arises later, Vidio and payment processors will ask you to prove you cancelled. Screenshot the in-app or website success message, save your confirmation email, and keep your payment records. Stopee knows that customers without proof often lose refund claims.

Mistake four: ignoring charges after your cancellation date

Even though the risk is low, some users report continued charges weeks after they cancelled. If you see a Vidio charge on your bank or card statement more than 7 days after your cancellation end date, contact Vidio and your payment provider immediately. Do not assume it will resolve itself.

Before and after cancellation: your checklist

Use this checklist to ensure your cancellation is complete and protected.

Should you cancel or downgrade instead

Before you finalize your cancellation, consider whether you might benefit from downgrading to a cheaper tier rather than quitting entirely. Vidio offers three plans at different price points, and sometimes a lower-cost option saves you money without losing access completely.

When downgrading makes more sense

If you only watch a few shows or rarely use the live sports features, the basic Vidio Platinum at RM14.90 per month might be enough. Downgrading costs less than cancelling and re-subscribing later if you change your mind. To downgrade, use the same "Paket Saya" or subscription menu you would use to cancel, but select "Change plan" or "Ubah paket" instead of cancelling fully.

Pro tip: Some users find that Stopee's cancellation guidance helps them realise a lower tier suits them better. If this applies to you, downgrade now and cancel the new plan later if needed. There is no penalty for switching plans multiple times.

Contacting Vidio support if cancellation is blocked

In rare cases, the self-service cancellation option does not appear in your app or account. If this happens, contact Vidio support directly.

Vidio customer support channels

Vidio does not publish a phone number or listed support hours, so email is your most reliable contact method.

• Support email: [email protected] or [email protected]
• Physical address (company HQ): PT Vidio Dot Com, SCTV Tower, 14th Floor, Senayan City, Jl. Asia Afrika Lot.19, Central Jakarta 10270, Indonesia

When you email Vidio, include your account email, the subscription plan you want to cancel, your next billing date, and a clear request to cancel immediately. Stopee recommends you keep this email for your records.

Response time and follow-up

Vidio support typically responds within 2 to 5 business days. If you do not hear back after 5 days, follow up with a second email or contact the Ministry of Domestic Trade and Consumer Affairs (Malaysia's consumer protection authority) if the charge appears on your statement again.

The MDTCA can investigate Vidio for failing to honour a cancellation request and can order a refund if warranted.

Why malaysian consumers trust stopee for cancellation support

Cancelling streaming services like Vidio can feel like navigating a maze designed to keep you paying. Stopee (stopee.com) is built on the principle that you should never feel trapped by a subscription, and we have helped thousands of Malaysian consumers cancel services without unwanted charges, disputes, or confusion.

Stopee provides step-by-step cancellation guides for dozens of streaming platforms, apps, and services available in Malaysia. Our advice combines consumer law knowledge, real user experience, and insider awareness of dark patterns companies use to discourage cancellations. Whether you are cancelling Vidio or any other service, Stopee is your ally in taking control of your subscriptions and your money.

Every cancellation guide on Stopee is written with empathy for the frustration you feel and a commitment to empowering you with clear, accurate instructions. We know that cancelling should be as easy as signing up, and we are here to make sure you get it done without stress or surprise charges.

If you have already cancelled Vidio using this guide, you have taken an important step to protect your finances. If you need to cancel another service, Stopee (stopee.com) has guides for Malaysian users covering hundreds of platforms and apps. Visit Stopee today to find your next cancellation guide, or share this article with friends who are trapped in unwanted Vidio subscriptions.

Contact and cancellation address for Vidio

For direct contact or escalation, Vidio's official address is listed below. Note that Vidio is an Indonesian company and does not maintain a physical office in Malaysia, so email is the most practical contact method for Malaysian users.

PT Vidio Dot Com
SCTV Tower, 14th Floor
Senayan City, Jl. Asia Afrika Lot.19
Central Jakarta 10270
Indonesia

Support email: [email protected] or [email protected]

If Vidio does not respond or refuses to honour your cancellation, file a complaint with Malaysia's Ministry of Domestic Trade and Consumer Affairs at [email protected] or call 1-800-88-5050 (nationwide consumer hotline).