Manage Volleyball Tv

How to cancel Volleyball Tv in malaysia and avoid hidden charges

What you're actually paying for with Volleyball Tv

Volleyball Tv (also called VBTV) is the official streaming platform operated by Volleyball World, a Switzerland-based organisation headquartered in Lausanne. When you subscribe in Malaysia, you gain access to live volleyball matches, on-demand replays, and exclusive event coverage from major international tournaments-including the Volleyball Nations League, World Championships, and professional league matches. The service charges you on a recurring monthly or annual basis, and like most streaming platforms, it auto-renews unless you actively cancel before your next billing date.

Who operates Volleyball Tv and where the money goes

VW VOLLEYBALL WORLD SA runs Volleyball Tv from Switzerland, not from Malaysia. This matters because there is no local Malaysian support office, no phone line registered in Kuala Lumpur or Penang, and no on-the-ground customer service team. All support flows through their online help centre, which means if something goes wrong with your cancellation or billing, you will need to communicate via email or the web portal.

Pricing in malaysia and what the subscription includes

Volleyball Tv charges Malaysian subscribers approximately RM19.99 per month or RM99.00 per year (converted rates as of 2026). You get access to full match replays, live-streaming where geographically available, highlights, and behind-the-scenes content. However, some regional content is restricted depending on broadcast rights in Malaysia, so not every match you pay for will always be viewable from your location-a frustration many Malaysian fans report.

Why malaysians choose to cancel Volleyball Tv

Understanding your reasons for cancelling helps you avoid being trapped by auto-renewal charges while you're still making your decision. At Stopee, we've heard from hundreds of Malaysian subscribers who cancel for specific, valid reasons-and your situation likely matches one of them.

Common reasons you might want to cancel

Regional content restrictions frustrate many subscribers. You pay full price but cannot access matches that are geo-blocked outside Malaysia or that Volleyball World has licensed to local broadcasters instead. Some Malaysian fans also find the monthly cost adds up when combined with other streaming services, or they lose interest after a tournament ends. Others cancel because they discover that free or cheaper alternatives (like clips on YouTube or coverage on local sports channels) meet their needs.

When cancellation makes financial sense

If you subscribed to an annual plan but want to cancel after three months, you face a decision: continue paying until the next renewal date, or attempt a refund request if you believe the service failed to meet its basic promises. At Stopee, we recommend checking whether the regional restrictions or access issues existed when you signed up-because if Volleyball Tv's service quality has noticeably dropped or if access limitations were not disclosed, you have grounds for a refund under Malaysia's Consumer Protection Act 1999. If you simply lost interest, cancelling before the next billing date will prevent further charges.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 (CPA 1999) protects you when you buy subscription services, including streaming platforms like Volleyball Tv. Understanding these rights helps you cancel with confidence and escalate disputes if the company refuses to process your request or continues charging after cancellation.

What the consumer protection act 1999 says about subscriptions

Under the CPA 1999, you have the right to cancel a subscription within 14 calendar days of purchase if you change your mind-this is called a "cooling-off period." During this window, you can request a full refund without penalty, and Volleyball Tv cannot charge you cancellation fees. The law also requires that any subscription service clearly disclose its auto-renewal terms before you pay, and the cancellation process must be as easy as the sign-up process. If Volleyball Tv makes cancellation deliberately difficult, that breaches the Act.

Additionally, if the service does not match its description-for example, if you cannot access the majority of matches due to geo-blocking that was not prominently disclosed-you may claim the service is faulty under Section 39 of the CPA 1999, entitling you to a refund or price reduction.

Your right to cancel anytime after the cooling-off period

After the 14-day window closes, you still have the right to cancel your subscription. However, Volleyball Tv can charge you for the remainder of your current billing period (monthly or annual). You cannot demand a refund for unused time unless the service genuinely fails to work. For example, if technical errors prevent you from watching for weeks, or if Volleyball Tv suddenly removes all content available in Malaysia, that constitutes a breach and may trigger a refund claim.

Where to escalate if Volleyball Tv refuses to cancel or refund

If Volleyball Tv ignores your cancellation request or continues charging after you cancel, escalate to the Malaysian Ministry of Domestic Trade and Cost of Living (MDTCCOL), which enforces the CPA 1999. You can also file a complaint with the Federation of Malaysian Consumer Associations (FOMCA) for free advice. At Stopee, we advise keeping all screenshots, emails, and payment records as proof when you escalate-these are your strongest leverage.

How to cancel Volleyball Tv step-by-step

Cancellation method depends on where you subscribed: the Volleyball Tv website, Apple App Store, or Google Play. Each platform has a different process, and cancelling in the wrong place is the number-one reason Malaysian users think they've cancelled but still get charged. Follow the path that matches how you originally signed up.

Cancel if you subscribed directly on the Volleyball Tv website

This is the most straightforward route if you signed up at volleyballtv.com and pay by debit card or credit card.

1. Open your web browser and go to www.volleyballtv.com (or the regional Volleyball Tv site you use)
2. Log in with your email address and password
   • Tip: If you cannot remember your password, click "Forgot Password" and reset it before proceeding
3. Click on your Account or Profile icon (usually top-right corner)
4. Select Subscription or Manage Subscription
5. Look for the button that says Cancel Subscription or Downgrade
   • Warning: Do not click "Pause" if you see it-pausing is temporary and will resume automatically
6. Read the cancellation notice carefully. Volleyball Tv will tell you your access ends on a specific date (your billing cycle end date). Confirm this date and click Confirm Cancellation
7. You will see a confirmation message and receive a confirmation email within minutes
   • Pro tip: Screenshot this confirmation page and forward the email to your own saved folder as proof
8. Your access will continue until your current billing period ends. You will not be charged again after that date

Cancel if you subscribed through the apple app store (iOS)

If you signed up using your iPhone, iPad, or Apple devices, you must cancel inside the App Store itself, not inside the Volleyball Tv app. This is a critical step that many users miss.

1. On your iPhone or iPad, open the App Store app (not Volleyball Tv)
2. Tap your profile icon at the top-right corner
3. Select Subscriptions
4. Find Volleyball Tv in the list of active subscriptions
5. Tap Volleyball Tv to open its details
6. Tap Cancel Subscription or Edit and then Cancel
   • Warning: If you see "Manage" instead of "Cancel," the subscription may already be cancelled or paused
7. Confirm the cancellation when prompted. Apple will ask why you're cancelling-you can skip this or provide feedback
8. You will receive an email confirmation from Apple within minutes
   • Pro tip: Save this email and screenshot the App Store confirmation page
9. Your Volleyball Tv access ends on your current billing date. No further charges will apply

Cancel if you subscribed through google play (Android)

Android users must cancel inside Google Play, not inside the Volleyball Tv app itself, just like Apple users.

1. On your Android phone or tablet, open the Google Play app
2. Tap your profile icon at the top-right
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find and tap Volleyball Tv
6. Tap Cancel subscription
   • Warning: If the button says "Manage" or shows no cancel option, your subscription may already be cancelled or paused
7. Follow the prompts and confirm cancellation. Google will ask for feedback but you can skip this
8. You will receive a confirmation email from Google within 24 hours
   • Pro tip: Screenshot the Google Play confirmation and save the email
9. Your Volleyball Tv access ends on your current billing cycle end date. No further charges will apply after that

What happens after you cancel Volleyball Tv

Cancellation does not mean immediate access loss-Volleyball Tv honours your paid billing period. Understanding what you still have access to and what happens next prevents confusion and surprises on your bank statement.

Your access timeline after cancellation

When you cancel, your service continues until the end of your current billing period. If you paid for January, you keep full access until January 31st even if you cancel on January 5th. You will not be charged on February 1st. However, once your billing date arrives, your login credentials will stop working and the app will prompt you to resubscribe. At this point, any unwatched replays or bookmarks you saved will no longer be accessible unless you reactivate your subscription.

Preventing accidental resubscription

Some users accidentally click "Resubscribe" when they log back into the app after cancellation. To avoid this, delete the Volleyball Tv app from your phone after your access ends, or simply avoid logging in once your billing date has passed. If you do accidentally resubscribe, you have 14 days to claim a refund under Malaysia's Consumer Protection Act cooling-off period, and Stopee recommends requesting this immediately via the Volleyball World support help centre.

Refunds and getting your money back

Not all cancellations result in refunds, but your legal entitlement depends on timing and the service quality you received. At Stopee, we help you understand exactly when you can claim a refund and how to escalate if Volleyball Tv refuses.

When you qualify for a refund under malaysian law

You have an automatic right to a full refund if you cancel within 14 calendar days of purchase-the cooling-off period under the CPA 1999. Volleyball Tv cannot refuse this or charge you a cancellation fee. Simply request your refund in writing via their help centre and specify that you are invoking your 14-day cooling-off right.

After the 14-day window, refunds are harder but not impossible. If Volleyball Tv's service is faulty-meaning you cannot access the majority of content, or regional restrictions prevent you from using what you paid for-you can claim the service breaches the CPA 1999's requirement that goods and services must be fit for purpose. In this case, request a refund or price reduction with evidence (screenshots of error messages, blocked content, etc.).

How to request a refund from Volleyball Tv

1. Go to the Volleyball World support help centre at support.volleyballworld.com
2. Click Submit a request or Contact us
3. Select Account & Subscription as your category
4. Write a clear subject line: "Refund request for Volleyball Tv subscription (Malaysia)"
5. In your message, include:
   • Your full name and email address linked to the account
   • Your subscription plan (monthly or annual)
   • The date you subscribed
   • The amount charged in MYR
   • Your reason (cooling-off period, service not fit for purpose, regional restrictions, etc.)
   • Screenshots of your billing record and cancellation confirmation
6. Send the request and keep a copy for your records
7. Expect a reply within 5 to 10 business days. If Volleyball Tv denies your refund, reply with reference to the CPA 1999 and offer to escalate to MDTCCOL if they do not reconsider

If Volleyball Tv refuses to refund you

If the company ignores your refund request or refuses without legal justification, escalate formally. File a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCOL) at www.kpdnhep.gov.my or call their consumer hotline. Provide all your documentation: screenshots, emails, payment proof, and your refund request. MDTCCOL can force Volleyball Tv to refund you if the company breaches the CPA 1999. At Stopee, we've seen this work-Malaysian consumers win refund disputes all the time when they have documentation.

Common cancellation mistakes to avoid

Cancellation should be simple, but missteps can leave you paying for weeks longer than you intended. We've compiled the most frequent errors Malaysian users make-and how to sidestep them.

Mistake 1: cancelling in the wrong place

This is the biggest culprit. If you subscribed via the Apple App Store but tried to cancel inside the Volleyball Tv app, your cancellation will not go through and you will be charged again. Always cancel where you subscribed-App Store users cancel in App Store, Google Play users cancel in Google Play, and website subscribers cancel on volleyballtv.com. If you cannot remember where you signed up, check your email for the original receipt. Apple and Google send receipts from their platforms; Volleyball Tv sends receipts from its own system.

Mistake 2: assuming "pause" is the same as cancellation

Some subscription apps offer a "pause" button that temporarily suspends charges for 1-3 months, then automatically resume. If you click pause instead of cancel, your subscription will restart charging without warning. Always look for the word "cancel"-pause is not cancellation.

Mistake 3: not confirming the cancellation date

Volleyball Tv will tell you an exact date when your access ends-usually your next billing date. If you cancel on the 10th but your billing date is the 25th, you will keep access until the 25th and you will not be charged again. Write down this date. If a charge appears after this date, contact Volleyball Tv immediately with proof of your cancellation confirmation.

Mistake 4: deleting the app instead of cancelling the subscription

Uninstalling the Volleyball Tv app does not cancel your subscription. Charges will continue. You must cancel inside your account settings or your payment platform (App Store / Google Play). Only delete the app after your subscription has ended.

Mistake 5: ignoring confirmation emails

After you cancel, Volleyball Tv or your payment platform (Apple / Google) will send a confirmation email. Do not ignore it or assume it will disappear. Save this email as proof. If you never receive a confirmation within 24 hours, your cancellation may not have processed. Log back in and try again or contact support.

Checklist before and after you cancel

Use this checklist to ensure your cancellation is complete and you will not be surprised by future charges.

Whether to cancel or keep your Volleyball Tv subscription

Before you click cancel, pause and weigh whether the service truly no longer fits your needs. Sometimes a simple adjustment-like downgrading to a monthly plan or waiting for the next tournament-makes more sense than cancelling entirely.

Contact information for Volleyball Tv in malaysia

Volleyball Tv has no physical office in Malaysia, but you can reach Volleyball World (the parent company) through their official support channels. For cancellation issues, billing disputes, or refund requests, use these contacts.

Official support contact details

Volleyball World Help Centre: support.volleyballworld.com

Email support: Submit a request via the help centre ticketing system at support.volleyballworld.com/hc/en-us/requests/new

Parent company headquarters (for escalation): VW Volleyball World SA, Lausanne, Switzerland (address available on en.volleyballworld.com). Note: This is not a Malaysian office, so response times may be slower than local support.

For consumer complaints (Malaysia): Ministry of Domestic Trade and Cost of Living (MDTCCOL), www.kpdnhep.gov.my. You can also contact the Federation of Malaysian Consumer Associations (FOMCA) for free advice on subscription disputes.

Remember, if Volleyball Tv continues to charge your card after you cancel, or if they refuse to process your cancellation, you have legal recourse under Malaysia's Consumer Protection Act 1999. Do not hesitate to escalate to MDTCCOL. At Stopee, we've helped thousands of Malaysian consumers cancel subscriptions successfully and recover refunds. Whether you're cancelling Volleyball Tv today or managing another streaming service tomorrow, keep records, know your rights, and stay empowered-cancellation should never be a painful experience.