Manage Purely Pets
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Purely Pets: The Right Way in Nigeria
How to cancel purely pets in nigeria and protect your refund rights
What purely pets is and why nigerians subscribe
Purely Pets operates as a subscription service and retailer selling pet supplements and recurring pet-care products. You can access the service through the Purely Pets website, Apple App Store, Google Play, or via PayPal billing depending on where you signed up. The platform delivers products on a billing cycle you select at purchase, and serves pet owners across multiple countries, including Nigeria.
Many Nigerians choose Purely Pets for the convenience of automatic product delivery and competitive pricing in NGN. However, subscription services sometimes don't fit your needs, your pet's requirements change, or charges stack up faster than expected. At Stopee, we understand these frustrations and have helped thousands of Nigerian consumers navigate cancellations smoothly.
How billing works
Purely Pets charges you on a recurring schedule you choose during sign-up. Your payment method determines where you manage your subscription: directly on the website, through your app store account, or via your PayPal payment profile. This matters because cancellation routes differ depending on your original purchase method.
Why understanding your options matters
Many Nigerian subscribers assume cancelling is straightforward, but missing the right cancellation method can leave your subscription active and charges continuing. Stopee guides you through each platform so you cancel the right way the first time.
Understanding your consumer rights in nigeria
You are protected by Nigerian consumer law, specifically the Federal Competition and Consumer Protection Act, 2018 (FCCPA). This law gives you clear rights when dealing with subscription services.
Your statutory protections
Under the FCCPA, you have the right to cancel services without unreasonable penalties, receive clear billing information, and dispute charges you believe are unlawful. If Purely Pets charges you after cancellation, or refuses to cancel, these laws support your complaint. The Federal Competition and Consumer Protection Commission (FCCPC) is your escalation point if the company ignores your cancellation request.
When to invoke consumer law
If Purely Pets continues charging you after you cancel, retain your transaction records and contact the company in writing. Document everything: cancellation dates, confirmation emails, and duplicate charges. If they don't respond within 14 days or deny your claim, report them to the FCCPC. Stopee recommends keeping screenshots of your account and payment history as evidence.
How to cancel purely pets via the website
Cancelling through the Purely Pets website is the most direct route if you subscribed there.
Step-by-step website cancellation
- Visit the Purely Pets website and sign into your account using your email and password.
- If you forget your password, click "Forgot Password" and reset it before proceeding.
- Navigate to your Account Settings or My Subscriptions section (the exact label depends on the platform design).
- Look for a menu button or your profile icon in the top-right corner.
- Find your active subscription in the list of recurring charges.
- You may see multiple subscriptions if you have more than one pet or product line; make sure you select the one you want to cancel.
- Click "Manage Subscription" or a similar button next to your active plan.
- This opens your subscription details, including next billing date and product information.
- Select "Cancel Subscription" and follow the on-screen prompts.
- The company may ask why you're cancelling; you can skip this or provide feedback, but your answer does not prevent cancellation.
- Confirm the cancellation when prompted.
- You should receive a confirmation email within 10 minutes, though it may take up to 24 hours in rare cases.
Pro tip: Take a screenshot of your cancellation confirmation email immediately. Many Nigerian consumers later face billing disputes because they lost their proof of cancellation.
What happens next
Processing time on the Purely Pets website is typically 10 minutes. After cancellation is confirmed, no further charges should be taken once your current billing period ends. Your account remains active until that date, so you retain access to any digital content or services included in your subscription.
How to cancel purely pets via app store and PayPal
If you subscribed through Apple App Store, Google Play, or PayPal, you must cancel through that platform, not directly on the Purely Pets website.
Cancel through apple app store
- Open the Settings app on your iPhone or iPad.
- Go to Settings > [Your Name] > Media & Purchases > Subscriptions.
- Find and tap Purely Pets in your active subscriptions list.
- If you have multiple subscriptions, scroll to locate Purely Pets.
- Tap "Cancel Subscription" or "Manage" depending on your iOS version.
- Newer iOS versions show "Cancel Subscription" directly; older versions require you to tap "Manage" first.
- Confirm the cancellation by tapping again when prompted.
- Apple will send you a confirmation email to your registered Apple ID address within minutes.
Warning: Apple does not process refunds for subscriptions after the billing date has passed. If you cancelled during your free trial or within the first billing cycle, you may request a refund directly from Apple support, but refunds after that are at Apple's discretion.
Cancel through google play store
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Go to Menu > Account > Subscriptions.
- You will see all active subscriptions linked to your Google account.
- Tap Purely Pets from the list.
- This opens your subscription details page.
- Tap "Cancel Subscription" and follow the on-screen instructions.
- Google will display a cancellation confirmation screen; confirm your choice.
- You will receive a confirmation email from Google within a few minutes.
- Google typically processes cancellations immediately, and no further charges apply after your current billing period.
Pro tip: Google Play allows you to request a refund for the current billing cycle within 48 hours of the charge if you believe the service was faulty or you did not authorise the charge. Use this option if Purely Pets failed to deliver or you were overcharged.
Cancel through PayPal
- Log into your PayPal account via the website or the PayPal app.
- Enter your email address and password, and complete any two-factor authentication.
- Navigate to Settings (the gear icon) in the top-right corner.
- On mobile, tap the three horizontal lines, then tap "Settings".
- Go to Payments > Manage Automatic Payments.
- You will see all active subscriptions and recurring charges linked to your PayPal account.
- Find Purely Pets in the list and click on it.
- This opens the subscription details, showing billing date and amount.
- Click "Cancel" and confirm your choice.
- PayPal will stop sending payments to Purely Pets immediately after cancellation.
- You will receive a cancellation confirmation email from PayPal.
- Keep this email as proof that PayPal has cancelled your recurring payment authority.
Warning: Cancelling through PayPal stops PayPal from sending future payments, but does not cancel your Purely Pets account itself. Your Purely Pets subscription remains active until your current billing period ends, or until you cancel directly on the Purely Pets website as well. For complete cancellation, do both steps.
What happens after you cancel purely pets
Cancellation is not always the end of the story. Understanding what comes next protects you from surprise charges and helps you make informed decisions about resubscribing.
Access and service after cancellation
After cancellation, you retain access to your subscription until your current billing period ends. If your next charge was scheduled for 15 November, you keep access until 14 November. No further recurring charges are taken after your cancellation is processed, though the company may still charge you for any one-time purchases or add-ons you made separately.
Your account, order history, and payment information are retained by Purely Pets for record-keeping and customer support. You do not need to delete your account to stop charges; cancellation alone stops all recurring billing.
Reactivating or cancelling permanently
If you change your mind after cancellation, you can reactivate your subscription by logging back into your Purely Pets account and resuming the plan. Automatic renewal does not restart unless you explicitly choose to reactivate. If you want to ensure you cannot accidentally resubscribe, request account deletion through Purely Pets customer support, though this is not necessary to stop charges.
Refund policy and how to claim a refund
Refunds are not automatic when you cancel Purely Pets, but you may be entitled to one under specific circumstances.
Purely pets standard refund position
Purely Pets allows you to cancel at any time without penalties. Cancellation stops future billing and your access continues until the end of your current billing period. However, the company does not automatically refund previous charges once your billing period has started. This means if you cancel on day 2 of a monthly billing cycle, you do not receive a refund for the remaining 28 days.
There is no published statement from Purely Pets about a statutory 14-day cooling-off period or automatic refunds in publicly available information. This is a gap you should address directly with the company or through your payment provider.
When you may claim a refund
You may request a refund in these cases:
- Duplicate or erroneous charges (e.g., you were charged twice in one month).
- Defective or non-delivered products (e.g., damaged supplements or missing items).
- Unauthorised charges (someone else used your account without permission).
- If you purchased within Nigeria's statutory cooling-off period and wish to exercise that right under the FCCPA.
Contact Purely Pets customer support with photographic or documentary evidence of the problem. If you paid through Apple App Store, Google Play, or PayPal, you may also request a refund directly from that provider; they often override the merchant's refund policy if you act within their timeframe (typically 48 hours for app stores).
If purely pets refuses your refund
Save all transaction records, cancellation emails, and correspondence with the company. If Purely Pets denies your refund claim and you believe you are entitled to one under Nigerian consumer law, lodge a complaint with the Federal Competition and Consumer Protection Commission. Include your payment proof and cancellation documentation. The FCCPC can compel the company to refund you if evidence supports your claim.
Stopee recommends pursuing refunds within 30 days of discovery of the problem, as this aligns with most payment processors' chargeback windows and consumer protection timelines.
Purely pets pricing and plan overview
Understanding what you pay for helps you decide whether cancellation is the right choice.
Available subscription plans
Purely Pets offers subscription plans at varying price points in Nigerian Naira (NGN). Specific publicly available pricing for Nigeria is not detailed in available company sources. Pricing varies based on product type, subscription frequency, and any active promotions. You can view exact prices in your account settings or during checkout before completing your purchase.
Typical plan structure
| Plan type | Typical price range (NGN) | Billing frequency | Best for |
|---|---|---|---|
| Basic supplement bundle | ₦5,000 - ₦12,000 | Monthly | New pet owners or single-pet households |
| Standard multi-product plan | ₦12,000 - ₦25,000 | Monthly or quarterly | Multi-pet owners seeking variety |
| Premium wellness package | ₦25,000+ | Monthly, quarterly, or annual | Serious pet health investors with multiple pets |
Prices are estimates based on typical subscription structures. Log into your Purely Pets account to confirm your exact plan cost and billing cycle. Stopee recommends reviewing your statement before cancelling to ensure you understand what you are paying for.
Common cancellation mistakes nigerian consumers make
Many Nigerian pet owners encounter preventable cancellation problems because they miss crucial details or trust assumptions instead of following documented steps.
Mistake 1: cancelling in the wrong place
The most common error is cancelling through the Purely Pets website when your subscription is actually managed by Apple, Google, or PayPal. The Purely Pets website shows your account but cannot cancel app store or PayPal subscriptions. You must cancel where you subscribed. Check your original purchase email or your payment method's app to confirm your route.
Mistake 2: assuming cancellation stops charges immediately
Cancellation stops future charges, but does not refund your current billing period. If you cancel mid-cycle, you remain charged until your period ends. Plan your cancellation for just before your next billing date to maximise the value of your final subscription month.
Mistake 3: not saving confirmation emails
Without proof of cancellation, you cannot dispute charges later. Screenshots and forwarded confirmation emails are your legal protection. Store them in a cloud folder or email yourself a copy immediately after cancelling.
Mistake 4: deleting your app instead of cancelling the subscription
Uninstalling the Purely Pets app does not cancel your subscription. The app store or PayPal continues billing you until you cancel the subscription itself. Always cancel through your payment method first, then delete the app.
Mistake 5: ignoring duplicate or disputed charges
If you spot a charge you did not authorise, contact Purely Pets within 7 days. Many Nigerian consumers wait weeks or months before complaining, missing payment processors' chargeback windows. Act immediately and keep records of every communication.
Checklist: cancelling purely pets safely
Use this checklist before and after cancellation to ensure you protect yourself.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify where you subscribed (website, Apple, Google Play, or PayPal) | ☐ |
| 2 | Check your account for active subscriptions or recurring charges | ☐ |
| 3 | Note your next billing date and amount | ☐ |
| 4 | Follow the cancellation steps for your payment method | ☐ |
| 5 | Receive and save your cancellation confirmation email | ☐ |
| 6 | Wait 24 hours, then log back in to verify cancellation status | ☐ |
Should you cancel purely pets or stay subscribed
Cancellation is not always the right choice. Consider these factors before deciding.
Reasons to cancel
- Your pet no longer needs the supplements or products included.
- You found a cheaper alternative retailer in Nigeria.
- Monthly costs exceed your budget.
- Products arrive late or are consistently of poor quality.
- You are being charged without authorisation.
Reasons to keep your subscription
- Your pet's veterinarian recommends the supplements for ongoing health.
- Purely Pets offers convenience and faster delivery than local alternatives.
- You are locked into a promotional price that ends if you cancel.
- Your pet's condition improves with the products.
If cost is your concern, contact Purely Pets support first. Many companies offer discounts, plan downgrades, or temporary pauses rather than cancellation. Stopee often finds that a quick conversation with customer service reveals options you did not know existed.
Contacting purely pets customer support
If you encounter resistance, billing errors, or want to discuss alternatives to cancellation, contact Purely Pets directly.
Support contact options
Purely Pets maintains customer service channels through its website. Look for a "Contact Us" link, email address, or live chat feature. If you purchased through an app store or PayPal, you may also escalate your issue through those platforms' dispute resolution systems.
What to include in your message
- Your full name and account email address.
- Your subscription plan and next billing date.
- Specific reason for your request (cancellation, refund, dispute, etc.).
- Screenshots of any errors, duplicate charges, or problematic orders.
- Dates of relevant transactions or communications.
Send your message and request a response within 7 days. If you do not hear back, follow up and document the delay. This record helps if you later escalate to the FCCPC or your payment provider.
How stopee helps you navigate subscription cancellations
Stopee is your dedicated partner for cancelling subscriptions safely and claiming refunds you are owed. Our platform combines expert knowledge of Nigerian consumer law with step-by-step guidance for every service.
Whether you are cancelling Purely Pets, disputing a charge, or pursuing a refund, Stopee has helped thousands of Nigerian consumers recover money and regain control of their subscriptions. We provide transparent, jargon-free advice grounded in your legal rights under the Federal Competition and Consumer Protection Act.
Visit Stopee at stopee.com to access templates for dispute letters, guides for your payment provider, and direct links to consumer protection authorities. Stopee empowers you to cancel with confidence, knowing you have evidence, timing, and the law on your side.