Manage Spotistats

How to cancel spotistats in nigeria and reclaim your music data

What spotistats is and why nigerians use it

Spotistats, now operating under the name stats.fm, is a third-party analytics app that connects to your Spotify account and reveals listening patterns you never see in the official Spotify app. In Nigeria, where music streaming is growing rapidly, many listeners use Spotistats to track their top songs, artists, and listening habits over custom date ranges, export data, and share personal music statistics on social media.

The app offers a free tier with basic charts and historical data, but the premium subscription unlocks faster reporting, detailed analytics exports, and extended data history. You access Spotistats through your web browser, iOS app, or Android app, and it syncs directly with your Spotify account using secure authentication.

Core features included with spotistats

Free users get access to your top tracks, artists, and genres over 4-week, 6-month, and all-time periods. You can view listening statistics and explore your music taste profile without paying anything.

Paid subscribers unlock premium features including historical data exports, faster report generation, detailed analytics breakdowns, and the ability to download and share high-resolution charts. Depending on which plan you choose, you may also access advanced filtering and custom date range analysis.

Spotistats pricing in nigeria and africa

Spotistats does not publish fixed pricing for Nigeria or other African regions on its main website. Prices typically appear when you subscribe through your device's app store or direct web purchase, and they may vary by region and billing cycle.

If you subscribe via the Apple App Store or Google Play Store, local payment methods in Nigeria (including Mastercard, Visa, and mobile money options) are available, though actual naira pricing depends on Apple's and Google's current conversion rates. Direct web subscriptions are billed via Paddle and may display prices in EUR or other currencies.

Pro tip: Before committing to a paid subscription, test the free tier for 2-4 weeks to confirm Spotistats meets your needs. Many Nigerians find the free analytics sufficient for casual music tracking.

Your consumer rights under nigerian law

As a consumer in Nigeria, you are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which requires businesses to act transparently, honour their commitments, and provide fair terms. This applies to digital services like Spotistats, whether you pay via web, Apple App Store, or Google Play.

Under the FCCPA, you have the right to cancel a subscription, request a refund for services not delivered, and escalate complaints to the Federal Competition and Consumer Protection Commission (FCCPC) if Spotistats refuses reasonable refund requests or employs deceptive billing practices.

Right to cancel and cooling-off period

Nigerian consumer law grants you the right to cancel digital services, though the specific cooling-off period depends on whether you subscribed online or via an app store. For most digital purchases made online, you have 14 days from purchase to request a refund if the service has not been substantially consumed.

If you subscribed via Apple App Store or Google Play, those platforms' own refund policies (typically 48 hours to 14 days depending on the store) take precedence over Spotistats' terms. Always check the app store refund window first before contacting Spotistats directly.

Right to clear cancellation terms

Spotistats must clearly disclose when and how charges recur, the cancellation procedure, and any cooling-off rights at the point of purchase. If these terms are buried, unclear, or missing, the FCCPC can order Spotistats to refund you and pay a penalty.

Keep screenshots of any confusing terms or misleading billing language. Stopee recommends documenting your subscription purchase date, billing amount, and cancellation attempt date for future reference if you need to escalate to the FCCPC.

How to cancel spotistats step by step

Your cancellation method depends on where you subscribed: Apple App Store, Google Play, or Spotistats' official website via web browser. Each path has a different process, but all can be completed in under 5 minutes.

Cancel spotistats via apple app store

If you subscribed through your iPhone, iPad, or Apple device, Apple manages your billing and cancellation. Follow these steps to cancel immediately.

1. Open the App Store on your Apple device and tap your Profile icon in the top-right corner.
   • You may need to sign in with your Apple ID if prompted.
2. Tap Subscriptions from the menu that appears.
   • You will see a list of all active subscriptions linked to your Apple account.
3. Find Spotistats (or stats.fm) in the list and tap it.
   • If you do not see it immediately, scroll down to view all subscriptions.
4. Tap Cancel Subscription at the bottom of the details screen.
   • A confirmation message will appear asking you to confirm the cancellation.
5. Confirm the cancellation by tapping Cancel or Confirm, depending on your iOS version.
   • Your subscription will stop renewing after the current billing period ends.
6. Take a screenshot of the cancellation confirmation for your records.
   • Stopee advises saving this proof in case Apple denies a refund request later.

Warning: Deleting the Spotistats app from your device does not cancel the subscription. You must complete the steps above to stop recurring charges. Many Nigerian users accidentally delete the app expecting it to cancel, only to discover charges continuing weeks later.

Cancel spotistats via google play store

If you subscribed on an Android phone using Google Play, Google handles your subscription billing and cancellation. The process mirrors Apple's but uses Google's own interface.

1. Open the Google Play Store app and tap your Profile icon in the top-right corner.
   • Your profile icon appears as a circle with your initial or photo inside.
2. Tap Manage your Google Account and navigate to the Payments & subscriptions tab.
   • You may be asked to verify your identity; follow Google's prompts.
3. Tap Subscriptions under the Payments section.
   • Google will display all active subscriptions on your account.
4. Select Spotistats (or stats.fm) from the list.
   • You will see your subscription details, renewal date, and payment method.
5. Tap Cancel subscription and confirm the cancellation.
   • Google will confirm the cancellation and show your final billing date.
6. Screenshot the cancellation confirmation and save it.
   • Stopee recommends keeping this proof for at least 30 days after your final billing date.

Pro tip: Google Play often displays a "reasons for leaving" survey after you tap cancel. You can skip this or fill it out to provide feedback, but skipping it does not affect your cancellation status.

Cancel spotistats via the official website

If you subscribed directly through Spotistats' website (or stats.fm) using a credit card, debit card, or other payment method, you will manage cancellation through the Paddle payment gateway or by contacting support. This is the most direct path but also the one most likely to have friction.

1. Visit the Spotistats contact page at spotistats.app/contact or navigate to stats.fm and find the contact or support link.
   • Look for a "Manage Subscriptions," "Billing," or "Paddle Customer Portal" link if available.
2. If a Paddle Customer Portal link is available, click it and log in with the email address associated with your subscription.
   • The portal will show your active subscription and an option to cancel or change your plan.
   • Click Cancel Subscription and confirm.
3. If no portal link is visible, submit a cancellation request using the contact form.
   • Include your subscription email address, subscription start date, and a clear statement: "I request to cancel my Spotistats subscription effective immediately."
4. Alternatively, email the support team directly at the email address listed on the Spotistats website (typically support or billing contact email).
   • Use the subject line: "Subscription Cancellation Request" and include the same details above.
5. You must submit your cancellation request at least 24 hours before your next billing date to prevent a charge.
   • Check your subscription confirmation email to find your renewal date if you are unsure.
6. Wait for a confirmation email from Spotistats or Paddle acknowledging your cancellation.
   • This confirmation is your proof of cancellation. Save it immediately.

Warning: Spotistats' website does not always list exact billing dates or a countdown to the next charge. Check your original subscription email or your payment method's transaction history to identify your renewal date. Stopee has helped thousands of consumers cancel subscriptions without being charged again by confirming the exact billing date first.

What happens after you cancel spotistats

Cancelling Spotistats does not immediately revoke your access. Instead, you retain full premium features until the end of your current paid billing period. After that date passes, your account reverts to the free tier.

Access and features after cancellation

Once your paid period expires, you lose access to premium features such as data exports, faster reporting, and extended historical analytics. However, you keep your free account intact, meaning your profile, listening history within the free tier, and basic charts remain visible.

You can always resubscribe later if you change your mind. Your data will not be deleted simply because you cancelled a subscription.

Your spotistats account and data

Cancelling a subscription does not delete your Spotistats account or any stored analytics. Your listening history, saved charts, and profile information remain on file even after your subscription ends, unless you request account deletion.

If you want your account and all associated data removed entirely, contact Spotistats support using the methods outlined above and explicitly request account deletion. This is permanent and cannot be reversed.

Can you get a refund from spotistats

Spotistats' stated refund policy is restrictive: most purchases are considered final and non-refundable. However, Nigerian consumer law under the FCCPA may entitle you to a refund in specific circumstances, regardless of Spotistats' terms.

Spotistats' refund policy

According to Spotistats, refunds are not guaranteed. The company will consider refund requests only if you submit them within 2 days of purchase and your account shows minimal usage (fewer than 10 song streams tracked).

If you exceed that usage threshold, Spotistats typically denies refund requests outright. This policy is built into their terms of service and appears on subscription confirmation emails.

Refunds for purchases via apple app store or google play

If you subscribed through Apple or Google, those companies manage refunds independently of Spotistats. Spotistats has no control over their decisions, and you must request refunds through the app stores themselves.

Apple's refund window: You can request a refund up to 14 days after purchase (though Apple may approve or deny based on usage). Open the App Store, go to your Purchase History, find Spotistats, tap it, and select "Report a Problem." Choose "I would like a refund" and follow the prompts. Apple will respond within 24-48 hours.

Google Play's refund window: Google Play offers a 48-hour refund window for most app subscriptions. Open Google Play, go to Manage Subscriptions, select Spotistats, and if within the window, you will see a "Refund" or "Cancel and get refund" option. Tap it to process an instant refund to your original payment method.

How to request a refund from spotistats directly

If you subscribed through the Spotistats website and believe you qualify for a refund (purchased within 2 days and used minimally), take these steps:

1. Gather your subscription details: purchase date, amount paid, subscription email, and the payment method used.
   • Check your email confirmation or bank statement for this information.
2. Contact Spotistats support via the contact form or email (see the cancellation methods section above).
   • Use the subject line: "Refund Request - Subscription Purchase"
3. In your message, explain clearly why you believe you deserve a refund: for example, "I purchased this subscription 1 day ago and have only accessed the app once. I request a refund under your stated policy and Nigerian consumer protection law."
   • Attach screenshots of your usage (if you are within the minimal-usage threshold) or your account activity.
4. Mention the Federal Competition and Consumer Protection Act if Spotistats' response is dismissive or if they refuse without explanation.
   • This signals that you know your rights and are willing to escalate.
5. Wait for a response within 5-7 business days.
   • If Spotistats approves, you will receive a refund to your original payment method within 3-10 business days.
   • If they deny, proceed to the escalation section below.

Pro tip: Save all correspondence from Spotistats during the refund process. If you later escalate to the FCCPC, these emails serve as evidence that you made good-faith attempts to resolve the issue directly.

Escalating a denied refund to the FCCPC

If Spotistats refuses your refund request or does not respond within 14 days, you have the right to file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.

Visit fccpc.gov.ng and submit a formal complaint detailing your subscription, cancellation request, and refund denial. Include all emails and screenshots as supporting evidence. The FCCPC can order Spotistats to refund you and may impose penalties for unfair billing practices.

Stopee recommends keeping a copy of your FCCPC complaint for your records. The FCCPC typically investigates within 30-60 days and will contact Spotistats to respond. If Spotistats has violated the FCCPA, you may receive your refund plus compensation.

Comparing spotistats with similar apps

If you are considering cancelling Spotistats because you want a different music analytics experience, several alternative apps serve Nigerian music streamers. This table compares Spotistats with three competitors.

Last.fm and Chosic Spotify Stats offer powerful free alternatives that many Nigerians prefer because they do not require recurring payments. If you are cancelling Spotistats specifically to save money, try Last.fm's free tier or Chosic for quick statistics before subscribing to any paid analytics app.

Common mistakes to avoid when cancelling spotistats

Cancelling a subscription sounds straightforward, but small errors can leave you charged for months after you intended to stop. Here are the pitfalls Stopee sees Nigerian users stumble into repeatedly.

Deleting the app without cancelling the subscription

The most common mistake is removing the Spotistats app from your phone, assuming this stops the charges. It does not. The subscription persists with your Apple, Google, or Spotistats account regardless of whether the app is installed.

Always cancel the subscription through your app store settings or Spotistats' website before uninstalling the app. Deleting the app is optional and happens last.

Missing the renewal date by cancelling too late

If you cancel after your billing date has passed, you will still be charged for the next cycle. For web subscriptions through Spotistats, you must cancel at least 24 hours in advance. For app store subscriptions, the window is typically 24-48 hours.

Check your subscription confirmation email today and mark your renewal date on your calendar. Stopee recommends setting a phone reminder 3 days before that date so you have a buffer to cancel if needed.

Not saving cancellation proof

After you cancel, take a screenshot of the confirmation message. If Spotistats later charges you "by accident" (or claims you never cancelled), this screenshot is your evidence. Without it, disputing the charge with Apple, Google, or your bank becomes much harder.

Forgetting to request account deletion if you want full data removal

Cancelling a subscription keeps your Spotistats account and data intact. If you want your listening history, profile, and all analytics permanently deleted, you must explicitly request this in a separate message to support. Most users do not realize this and assume cancellation deletes their account.

Pro tip: If privacy is a concern, request account deletion at the same time you cancel your subscription to avoid two separate support tickets.

Checklist for cancelling spotistats safely

Use this step-by-step checklist to ensure you cancel correctly and avoid any billing surprises:

• Identify where you subscribed: Did you use Apple App Store, Google Play, or Spotistats' website? Your cancellation method depends on this.
• Find your renewal date: Check your subscription confirmation email or payment method to locate your next billing date.
• Cancel at least 24 hours early: Do not wait until the renewal date to cancel. Aim for 2-3 days before to be safe.
• Follow the step-by-step cancellation instructions: Use the appropriate method from this guide (Apple, Google, or website) and complete all steps.
• Confirm the cancellation: Wait for an email confirmation from Apple, Google, or Spotistats. This email is your proof.
• Screenshot the confirmation: Save this image to your phone, email, or cloud storage for 90 days minimum.
• Check your next bill date: One week after your expected final billing date, verify that no charge appeared on your payment method. If it did, escalate immediately.
• Request account deletion only if desired: If you want your profile and data removed entirely, contact support separately and keep proof of this request too.

Contact spotistats for support or disputes

If you encounter issues during cancellation, face unexpected charges after cancelling, or need to request account deletion, contact Spotistats directly. The app does not publish a postal address, but you can reach support online.

Support contact methods

Website contact form: Visit spotistats.app/contact (or stats.fm contact page) and complete the online form with your issue. Select "Subscription" or "Billing" as the category and include your email, purchase date, and detailed description.

Email support: Email the support address listed on the Spotistats website (typically listed as a billing or support email). Include your subscription email, purchase details, and the date you attempted to cancel.

No postal address available: Spotistats does not list a physical address on their official website. Online contact methods are the only option.

Response times vary, but support typically replies within 5-7 business days. If you do not hear back within 14 days, you have grounds to escalate to the FCCPC under the Federal Competition and Consumer Protection Act.

Final steps and key takeaways

Cancelling Spotistats in Nigeria is straightforward if you follow the correct process for your subscription type. Whether you subscribed via Apple App Store, Google Play, or the Spotistats website, you can cancel within minutes using the steps outlined above.

Remember that cancellation does not immediately revoke access; you keep premium features until your current billing period ends. Refunds are possible but limited to purchases within 2 days with minimal usage. If Spotistats refuses a legitimate refund request, the Federal Competition and Consumer Protection Commission (FCCPC) can intervene on your behalf.

Most importantly, always save proof of your cancellation, monitor your payment method for unexpected charges, and act quickly if Spotistats continues billing you after you cancelled. Stopee has helped thousands of consumers cancel subscription services without hassle by emphasizing documentation, clear communication, and escalation when necessary. Visit Stopee.com to explore guides for cancelling other services in Nigeria, and use our resources to protect your rights as a digital consumer.