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How to cancel glovo in nigeria: your complete cancellation guide for 2025

What glovo is and how it works in nigeria

Glovo is an on-demand delivery platform operating across Nigeria that lets you order food, groceries, and everyday items through a mobile app. A network of couriers picks up your order from participating stores and delivers it to your doorstep. You pay a delivery fee, service charges, and the cost of items-all calculated at checkout in Nigerian naira.

The app tracks your order in real-time: once you place it, you see whether the store has accepted it, whether items are being prepared, and when a courier is assigned. This status determines what cancellation options you have and whether you'll face charges if you change your mind.

The cancellation timeline that matters

Your ability to cancel free or with minimal charges depends entirely on how far your order has progressed. If you cancel before the store accepts your order, you typically pay nothing. Once a store accepts or a courier is assigned, charges apply. Understanding these windows is crucial to protecting your wallet, and Stopee has helped thousands of consumers navigate exactly this scenario.

Why nigerians cancel glovo orders

Common reasons include unexpected charges, delivery delays, unavailable items, or simply changing your mind. The good news: you have more control than you think, and knowing the right steps puts you in a stronger position to recover your money if something goes wrong.

How to cancel your glovo order in nigeria

Cancellation happens directly in the app, and the process takes less than two minutes if you act quickly.

Cancelling before a courier is assigned

This is your best-case scenario. If you cancel at this stage, you typically lose nothing.

1. Open the Glovo app on your phone.
2. Tap on your profile icon (usually bottom-right) or navigate to your active orders.
3. Find the order you want to cancel and tap into it.
4. Look for the "Cancel order" button, usually displayed in red or at the bottom of the order screen.
   • If the button is greyed out, the store may have already accepted the order or a courier is being assigned.
5. Tap "Cancel order" and confirm your choice in the pop-up that appears.
6. Check your order status immediately-it should change to "Cancelled" within seconds.
7. Your refund (if applicable) will process to your original payment method within 1-3 business days.

Pro tip: Cancel as soon as you know you don't need the order. Each passing minute increases the chance a store will accept it and charges will apply.

Cancelling after a courier is assigned

If a courier is already on the way or has collected your items, cancellation becomes more complicated and fees will likely apply.

1. Open the Glovo app and find the active order.
2. Tap "Cancel order" if the button is still available.
   • Some orders locked in this stage may not have a cancellation button-check for contact options instead.
3. If cancellation is allowed, confirm it. You will typically be charged:
   • The full delivery fee (₦300-₦1,000+ depending on distance).
   • Part or all of the item cost if the store has already prepared it.
4. If no cancellation button appears, tap "Help" at the bottom of the order screen.
5. Select "Report an issue" or "Contact support" and explain you want to cancel.
6. Provide your order reference number and wait for the support team's response (typically 2-4 hours in Nigeria).

Warning: Some couriers will not accept cancellations once they have physically collected your items. If this happens, ask about return options: some items (especially non-food goods) can be returned for a refund, but you must coordinate directly with the courier or support team.

Cancelling through the help section

If the in-app cancellation button doesn't work or you need to dispute a charge, use Glovo's support channel.

1. Open the Glovo app and navigate to your Profile (bottom-right icon).
2. Tap "Help" or "Support."
3. Select "Orders" and find your order by reference number.
4. Choose "I want to cancel this order" or "Report an issue."
5. Explain your reason clearly and attach screenshots of the order screen if relevant.
6. Submit and note the support ticket number Glovo provides.
7. Monitor your email for responses-Glovo support typically replies within 24 hours in Nigeria.

Keep this ticket number for your records. You'll need it if you escalate further.

Glovo pricing in nigeria and what you'll pay

Understanding the full cost breakdown helps you calculate what you might lose if you cancel mid-order.

These fees are displayed at checkout before you confirm payment. Always review the total before you tap "Place order"-catching a problem at this stage costs you nothing.

Your refund rights and what to expect in nigeria

Glovo does not offer a blanket 14-day cooling-off period like some e-commerce services. Instead, refunds are handled case-by-case based on when you cancel and what status your order reaches.

When you'll get a full refund

You receive 100% of your payment back (minus nothing) if you cancel before the store accepts your order.

• This typically happens within 1-3 business days as a credit to your original payment method.
• If you paid via a debit or credit card, the refund appears as a reversal on your bank statement.
• If you used a digital wallet (e.g., PayStack, Flutterwave), the money returns to that wallet within 24 hours.

When refunds are partial or denied

If the store has accepted your order or a courier is assigned, Glovo charges cancellation fees:

• You lose the delivery fee in full.
• You may lose part or all of the item cost, depending on how far preparation has progressed.
• For non-food items (groceries, electronics, clothing), you may recover the item cost if you agree to return the item to the courier.

Pro tip: Food orders are almost never refundable once a courier has collected them, even if the food is late or damaged. Non-food items have a better chance of refund if returned promptly.

Refund delays and disputes

Some Nigerian users report waiting weeks for refunds without explanation. If you do not see a refund within 5 business days of cancellation, take action immediately:

1. Return to the Help section in the Glovo app.
2. Select "My refund hasn't arrived" and provide your order number.
3. Attach a screenshot of your payment confirmation and the cancellation confirmation from Glovo.
4. Request a specific timeline for refund processing.
5. If Glovo does not respond within 3 business days or refuses the refund without valid reason, escalate to the Federal Competition and Consumer Protection Commission (FCCPC)-Nigeria's official consumer protection authority.

Stopee recommends documenting every step: keep screenshots, email confirmations, and ticket numbers. These become your evidence if you need to file a formal complaint.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (2019) protects you even when Glovo's terms seem unfavorable.

What the law says about unfair cancellation charges

Glovo cannot charge you for a service you did not receive. If a courier never arrived, or if you cancelled before the store fully prepared your order, the company cannot legally justify a full delivery fee charge. The law requires that charges be proportionate to the value of the service you actually received.

Your right to information and transparency

Glovo must clearly disclose all fees at checkout, before you pay. If a hidden charge appears on your receipt after placement, you have grounds to dispute it under consumer protection law.

Your escalation path

If Glovo refuses a legitimate refund claim or does not respond to your cancellation request within 7 business days, contact the Federal Competition and Consumer Protection Commission:

• Email: complaints@fccpc.gov.ng
• Website: fccpc.gov.ng
• Phone: +234 803 055 7777

File a formal complaint with your order number, cancellation proof, and explanation. The FCCPC investigates and can compel Glovo to refund you. This process typically takes 2-4 weeks but carries legal weight.

Common cancellation mistakes and how to avoid them

Cancelling can feel urgent and stressful, especially if you're worried about charges. But rushing often leads to avoidable losses.

Waiting too long to cancel

Every minute matters. The moment you know you don't want your order, open the app and cancel. Waiting even 5 minutes can mean the difference between a free cancellation and a ₦500+ charge if the store accepts in that window.

Confusing "Help" options with "Cancel order"

If you tap "Report an issue" instead of "Cancel order," you're starting a support conversation, not cancelling. The order remains active and charges may accrue. Always look for the explicit "Cancel order" button first.

Not checking the cancellation confirmation

After you tap "Cancel," the app may show a popup confirming the cancellation. If you close this without confirming, the cancellation may not process. Always wait for the final confirmation screen and check your order status immediately after.

Ignoring the refund timeline

You cannot assume your money is lost if it doesn't appear within 24 hours. Refunds take 1-3 business days, and weekends and public holidays in Nigeria slow this further. Mark a calendar reminder to check on day 4; if the refund hasn't appeared, escalate then.

Paying with a method you don't regularly check

If you paid with a card linked to an old email address or a dormant wallet, you may miss refund notifications. Confirm your payment method in the app matches an account you actively monitor.

What happens after you cancel

Cancellation doesn't end the story-your next steps determine whether you keep your money or lose it to a dispute.

Immediately after cancellation

Your order status in the app should change to "Cancelled" within 5-10 minutes. Take a screenshot of this for your records. If the status remains "Active" or reverts to "Preparing," contact support immediately-the cancellation may not have processed.

Within 24 hours

Check your email for a cancellation confirmation from Glovo. This email includes:

• Your order reference number.
• The cancellation date and time.
• The refund amount (if applicable).
• An estimated refund timeline.

If you don't receive this email, check your spam folder or use the Help section to request a confirmation.

During the refund wait (1-5 business days)

Monitor your payment method. Refunds appear as credits or reversals depending on how you paid. If you used a card, check your bank app or call your bank to confirm the transaction is pending reversal. If you used a digital wallet, log in and verify the credit.

If the refund doesn't arrive

On day 4 of waiting, contact Glovo support again with your cancellation email and original order number. If they don't respond within 2 business days, file a complaint with the FCCPC. Stopee has helped thousands of consumers navigate this exact situation, and the FCCPC's involvement often accelerates resolution.

Avoiding cancellation traps and dark patterns

Glovo's interface sometimes makes cancellation harder than it needs to be, and understanding these traps protects you.

The greyed-out cancel button

If the "Cancel order" button appears greyed out or inactive, it means the store has already accepted. You cannot cancel free at this point. Your only option is to contact support and negotiate a partial refund. Screenshot this state for evidence if you need to escalate.

Refund credits instead of cash returns

Sometimes Glovo offers a refund as store credit instead of returning your money to your payment method. This is a dark pattern. Insist on a cash refund to your original payment method. If Glovo refuses, escalate to the FCCPC-you have the legal right to the same form of refund you paid with.

Auto-renewal of prime subscriptions

If you subscribed to Glovo Prime (reduced delivery fees), ensure you cancel the subscription separately from any order cancellation. Cancelling a single order does not stop recurring Prime charges. Go to Profile > Settings > Subscriptions and turn off auto-renewal if you no longer want Prime.

Misleading "service charges" as non-refundable

Glovo sometimes labels service fees as separate from the order and claims they are not refundable. Under Nigerian consumer law, all charges for a service not rendered must be refunded. If you cancelled before the courier was assigned, the service was not completed-demand a full refund including service fees.

Cancellation checklist for glovo in nigeria

Use this step-by-step checklist every time you need to cancel:

Contacting glovo directly in nigeria

If cancellation through the app doesn't work, you can reach Glovo's registered address in Nigeria for written correspondence.

Glovo's official nigerian address

For cancellation requests and formal complaints, mail written correspondence to:

Glovoapp Nigeria Limited
Abuja, Nigeria

This is the officially registered address listed in Glovo's terms and conditions for cancellation requests and legal matters. Include your order reference number, the reason for cancellation, and copies of your order confirmation and cancellation attempts. Allow 7-10 business days for a response.

For faster resolution, combine this with an in-app Help ticket and a formal FCCPC complaint if the company does not respond.

Why cancelling early protects your wallet and peace of mind

The longer you wait to cancel, the more you stand to lose. A free cancellation before store acceptance saves you the full order amount. A cancellation after courier assignment costs you ₦300-₦1,500+ in delivery fees alone. The math is simple: act fast, document everything, and escalate if Glovo refuses a legitimate refund.

Stopee has helped thousands of Nigerian consumers recover refunds from Glovo by knowing exactly when to cancel, what to screenshot, and when to escalate to the FCCPC. Your rights are real, and your money deserves protection. Follow this guide, keep your receipts, and never accept an unfair cancellation charge without a fight.