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Cancel Travelsmart: Step-by-Step Guide
How to cancel travelsmart in nigeria and reclaim your money
What travelsmart is and why you might want to cancel
Travelsmart (marketed as Travel Smart Travel Fast) is an online intermediary service that handles travel document applications and submissions on your behalf. The company charges a service fee to facilitate the process between you and government authorities - typically for visas, passports, travel permits and related applications.
You interact with Travelsmart entirely through email and their website. The company positions itself as a convenience service designed to speed up application handling, though it does not replace the issuing authorities themselves.
When cancellation makes sense
You might cancel Travelsmart if your travel plans change, you no longer need the document, you discover the service fee is non-refundable after submission, or you prefer to handle your application directly with the government authority instead.
Additionally, if you submitted your request but Travelsmart has not yet submitted your application to the issuing authority, you have the strongest position to claim a refund. Understanding this timing is critical to protecting your money.
The challenge: travelsmart's restrictive cancellation policy
Travelsmart only accepts cancellation requests via email. Requests submitted through phone, website contact forms, or social media are ignored unless Travelsmart confirms receipt by email. This creates a paper trail requirement that protects both you and the company - but only if you follow the exact procedure.
Most importantly, once your application reaches the issuing authority, Travelsmart claims it cannot halt processing or issue refunds. This is where your consumer rights under Nigerian law become your strongest lever.
Your consumer rights in nigeria and how to use them
Nigeria's Federal Competition and Consumer Protection Act (2018) is your legal foundation when Travelsmart refuses a refund or uses unfair contract terms.
Key protections that apply to travelsmart cancellations
Under the Act, you are protected against unfair contract terms, misleading billing, and blanket no-refund policies that contradict the spirit of consumer fairness. A contract term that removes your right to a refund entirely - especially when Travelsmart has not yet submitted your application - can be declared void if it is deemed unjust or unreasonable.
The Act also requires that service providers disclose their terms clearly before you pay. If Travelsmart's refund policy was buried in fine print or not made visible before purchase, you have grounds to challenge a refund denial.
If Travelsmart refuses your refund claim, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates consumer complaints and can compel businesses to refund money or face sanctions. Stopee recommends documenting every email exchange and keeping screenshots of Travelsmart's terms as evidence.
Cancellation methods: email is your only official channel
Travelsmart operates a single, deliberately narrow cancellation pathway - email. Understanding why and how to use this channel correctly determines whether your cancellation is processed at all.
Why email only?
Email creates a timestamped, auditable record that Travelsmart cannot deny receiving. Phone cancellations leave no proof. Website forms disappear into black holes. Social media messages are easy to ignore. By restricting cancellations to email, Travelsmart forces you to create evidence - which actually protects you too.
This is why Stopee emphasizes capturing email confirmations: your cancellation email and Travelsmart's reply together form your legal proof of cancellation request and timing.
The email address to use
Send your cancellation request to support@travelsmarttravelfast.com. This is the only cancellation address Travelsmart recognizes. Any other email address will delay or lose your request.
Do not email the general website contact form or try to reach individual staff members. Route everything through the official support channel to ensure your request lands in a monitored mailbox.
How to cancel travelsmart step-by-step
Cancelling Travelsmart requires precision and patience. Follow this process exactly to avoid mistakes that could void your cancellation or refund claim.
The cancellation process
- Open your email client and address a message to support@travelsmarttravelfast.com.
- Use a personal email address (Gmail, Outlook, Yahoo) or your registered account email.
- Do not use a shared inbox or temporary email - you need to receive their reply.
- Write a clear subject line: "Cancellation Request - Order [Your Order ID]".
- Replace [Your Order ID] with your actual booking reference number from Travelsmart.
- A clear subject line ensures staff do not misfile your request.
- Include all required identification details in the body of the email.
- Your full name as it appears on your Travelsmart booking.
- Your Order ID (found in your booking confirmation email).
- The last four digits of your passport number.
- The travel date you originally booked for.
- State your cancellation request explicitly and include the reason.
- Write: "I hereby request cancellation of my Travelsmart booking for [travel date] and a full refund of the service fee of ₦[amount]."
- Briefly state why you are cancelling (travel plans changed, no longer needed, prefer to apply directly, etc.).
- Avoid emotional language; keep the tone professional and factual.
- Attach any booking confirmation or receipt documents you have.
- Screenshot or PDF your Travelsmart booking confirmation email.
- Include any government fee receipt if you have one.
- These attachments prove you were a paying customer and the booking is real.
- Send the email and immediately save a copy to your device and cloud storage.
- Do not rely on email being in your "Sent" folder only.
- Take a screenshot of the sent email with timestamp and recipient address visible.
- Wait for a reply from Travelsmart within 5-7 business days.
- Warning: if you receive no reply after 7 days, send a follow-up email with "FOLLOW-UP:" in the subject line and copy your original request.
- If 14 days pass with no response, escalate to the FCCPC (Federal Competition and Consumer Protection Commission) with copies of your emails as evidence.
What to do when travelsmart replies
Travelsmart will reply with one of three outcomes: cancellation approved, partial refund offered, or cancellation denied.
If approved, ask Travelsmart for a refund timeline in writing (typically 5-10 business days). If denied, ask them to explain in writing why the refund is not possible. This written explanation is evidence you will need if you escalate to the FCCPC.
Pro tip: reply to Travelsmart's email immediately with a message saying "Thank you for your response. I confirm receipt of your cancellation decision. Please confirm the refund will be processed within [X days]." This creates a dated record of their commitment.
Travelsmart pricing and what you might recover
Travelsmart's fees vary by service type, destination country, and document complexity. Understanding the two-fee structure is essential to your refund strategy.
How travelsmart charges you
Every Travelsmart booking splits into two separate fees:
| Fee type | Who sets it | Refundable if you cancel? |
|---|---|---|
| Service fee | Travelsmart | Yes (if before submission) |
| Government fee | Issuing authority | Usually no |
| Processing time fee (if expedited) | Travelsmart or authority | Partial refund possible |
The service fee is what you pay Travelsmart for its intermediary work. The government fee is what the embassy, immigration office, or passport agency charges - Travelsmart simply collects and forwards this on your behalf.
When you cancel before Travelsmart submits your application, you are entitled to a full refund of the service fee. The government fee is trickier and depends on whether the issuing authority has already received and processed your request.
Typical fee ranges in nigeria (2024-2025)
Travelsmart does not publish fixed pricing on its website. Service fees typically range from ₦5,000 to ₦25,000 depending on the document and destination. Government fees can range from ₦10,000 (domestic passport renewal) to ₦100,000+ (international visa applications).
Always request an itemized receipt from Travelsmart showing service fee and government fee separately. If they refuse or cannot provide this breakdown, escalate your complaint to the FCCPC as lack of transparency is a violation of the consumer protection act.
Refund policy and your rights when you cancel
Travelsmart's official refund terms are restrictive, but Nigerian consumer law overrides unfair terms. Here is what actually applies.
Refund scenarios based on cancellation timing
Before application submission: You are entitled to a full refund of the service fee. Travelsmart must reverse the charge within 5-10 business days. Government fees may be refundable if the issuing authority has not yet processed your request; contact the authority directly to confirm.
After application submission (but before decision): The service fee becomes discretionary. Travelsmart may offer a partial refund (typically 50-75% of the fee) because it has already done work. However, under the Federal Competition and Consumer Protection Act, if Travelsmart cannot prove it performed significant work after submission, a full refund is still justified.
After the issuing authority decides: Refunds are virtually impossible. Once the authority issues an approval or denial, the work is complete and no refund applies.
The legal reality of "government fees are non-refundable"
Travelsmart claims government fees cannot be refunded because they do not belong to Travelsmart - they belong to the government. This is technically true. However, if Travelsmart collected your government fee but never submitted your application to the authority, Travelsmart holds your money unlawfully and must refund it.
The key question is: did Travelsmart submit your application or not? If no, they owe you both fees. If yes, contact the issuing authority directly to ask for a refund of the government portion.
Stopee has seen many cases where Travelsmart claims submission occurred but cannot produce proof. Always ask Travelsmart for written confirmation of the submission date and the authority's reference number. If they cannot provide this, your money should be refunded immediately.
What happens after you cancel
Cancellation does not end your responsibility. Understanding what Travelsmart does next - and what you must do to protect yourself - is critical.
Application status after cancellation
If Travelsmart has not yet submitted your application to the issuing authority, your cancellation request should halt all processing. Travelsmart should not forward your documents, and no fees should be charged beyond what you have already paid.
If the application was already submitted before your cancellation request arrived, Travelsmart cannot "unsubmit" it. The issuing authority has your file and will continue processing. In this case, you must contact the authority directly to withdraw your application.
Pro tip: once Travelsmart cancels your request, immediately contact the issuing authority (embassy, immigration office, or passport agency) with your own withdrawal request. Use a separate email or letter to formally withdraw your application. Do not assume Travelsmart will communicate this on your behalf - they often do not.
Data retention and your privacy
Travelsmart retains transaction records and correspondence for compliance and auditing purposes, even after cancellation. You cannot force them to delete all data - Nigerian data protection law allows retention for legitimate business reasons.
However, you can request that personal data be minimized. Include in your cancellation email a line like: "Upon cancellation, please retain only the minimum data necessary for compliance and delete my passport copy, address, and phone number." Ask for written confirmation of what data they will retain.
Travelsmart cancellation pricing and comparison table
This table summarizes refund outcomes based on your situation. Your actual refund depends on when you cancel relative to application submission.
| Cancellation timing | Service fee refund | Government fee refund | Total you recover |
|---|---|---|---|
| Before submission (best case) | 100% | 100% (if not submitted to authority) | Full amount |
| After submission (application pending) | 50-75% (discretionary) | 0% (authority keeps it) | Partial |
| After authority decision (worst case) | 0% | 0% | Nothing |
| Never submitted, service fee charged | 100% | 100% | Full amount (escalate if refused) |
Common mistakes when cancelling travelsmart
Many Nigerians cancel incorrectly and lose their refunds unnecessarily. You are not alone if cancellation feels confusing - Travelsmart deliberately makes the process opaque.
Mistake one: cancelling through the wrong channel
Sending your cancellation request via website contact form, WhatsApp, or calling a phone number does not trigger a cancellation. Travelsmart ignores all non-email requests. If you have already done this, send an email immediately and reference the date of your previous request as evidence of intent.
Mistake two: not keeping your email receipt
If your cancellation email is lost or accidentally deleted, Travelsmart can deny ever receiving it. Screenshot every stage: your outgoing email with timestamp, Travelsmart's reply, and any refund confirmation. Save these to Google Drive, OneDrive, or a physical folder.
Warning: email services sometimes file cancellation requests into spam or promotions folders. Check all tabs and folders in your email account to ensure Travelsmart's reply is not buried there.
Mistake three: cancelling after the travel date has passed
Travelsmart's policy explicitly forbids refunds if you cancel after your intended travel date. Do not assume this is negotiable. If your travel date is in 5 days and you have not cancelled yet, do it now.
Mistake four: assuming the government will refund the fee directly
You cannot contact the passport agency or embassy and ask for a refund of government fees. The government will not refund you directly. Travelsmart collected this money and holds it on your behalf. Only Travelsmart can refund it - or only the issuing authority can, and only in specific circumstances like duplicate submissions or application denial. Escalate to the FCCPC if Travelsmart withholds a government fee unfairly.
Mistake five: not asking for proof of submission
If Travelsmart claims your application was "already submitted," ask for the authority's reference number and submission date in writing. If they cannot produce this proof, they are lying, and you have grounds to demand a full refund.
Your cancellation checklist for travelsmart
Use this checklist to ensure you have completed every step correctly and created a complete paper trail.
| Task | Completed? |
|---|---|
| Reviewed my booking confirmation for Order ID and travel date | ☐ |
| Sent cancellation email to support@travelsmarttravelfast.com with subject line "Cancellation Request - Order [ID]" | ☐ |
| Included full name, Order ID, last 4 passport digits, and travel date in email body | ☐ |
| Attached booking confirmation and receipt documents | ☐ |
| Saved a screenshot of my sent email with timestamp | ☐ |
| Received reply from Travelsmart within 14 days | ☐ |
| Saved Travelsmart's cancellation confirmation email | ☐ |
| Checked my bank account for refund within 10 business days | ☐ |
| If refused, escalated to FCCPC with email evidence | ☐ |
Escalation: what to do if travelsmart refuses your refund
If Travelsmart denies your refund or does not respond within 14 days, you have a legal escalation path.
Filing a complaint with the FCCPC
The Federal Competition and Consumer Protection Commission investigates refund disputes and can compel Travelsmart to pay. Here is how to escalate:
Visit the FCCPC website (fccpc.gov.ng) and complete their online complaint form. Attach copies of: your cancellation email, Travelsmart's response (or proof that they did not respond), your booking confirmation, and proof of payment (bank transfer receipt or credit card statement). Explain that Travelsmart refused a refund without legal justification or failed to respond to your cancellation request.
The FCCPC will contact Travelsmart and demand a response. In most cases, Travelsmart will refund you to avoid FCCPC sanctions. If they still refuse, the FCCPC can levy fines, require public apologies, or ban the business from operating in Nigeria.
Pro tip: Stopee recommends filing the FCCPC complaint within 30 days of Travelsmart's refusal or non-response. The Commission prioritizes recent complaints and moves faster on them.
Small claims court in lagos or your state
If the FCCPC process is too slow or fails, you can file a small claims action in your state's magistrate or district court. For amounts under ₦500,000 (Travelsmart fees usually fall here), the process is faster and cheaper than regular civil court.
Bring your email evidence, booking confirmation, bank statements, and proof of non-response from Travelsmart. Courts take email timestamps seriously as evidence. Most judges recognize that Travelsmart's restrictive refund policy violates fairness principles under Nigerian law.
Contact information and mailing address for travelsmart
If email fails or you need to send a formal letter, use Travelsmart's official postal address.
Postal address for cancellation and complaints:
P O Box 6304
Surulere
Lagos
Nigeria
Send your cancellation letter via registered mail (with delivery confirmation) or courier service. Include the same information as your email: Order ID, full name, passport last 4 digits, travel date, and a clear statement that you request immediate cancellation and full refund of the service fee.
Keep your courier receipt as proof of delivery. Allow 14-21 days for a response via mail.
Final advice: how stopee can help you stay protected
Cancelling Travelsmart is straightforward if you follow the exact process outlined above. The critical lessons are: email only, timestamps matter, government fees are separate from service fees, and Nigerian consumer law protects you even when Travelsmart's contract terms try not to.
Document every communication. Do not assume Travelsmart's refusal is final. Escalate to the FCCPC without hesitation if the company refuses your refund or ignores your cancellation request.
Stopee has helped thousands of consumers cancel unwanted travel services, recover hidden fees, and challenge unfair refund denials. The same principles apply whether you are cancelling Travelsmart, a visa agency, or any intermediary service: timing, evidence, and persistence win.
Your right to cancel and your right to a fair refund are protected by law in Nigeria. Use them.