Manage Apollo.Io

How to cancel Apollo.Io in nigeria and protect your data

What Apollo.Io is and why nigerians use it

Apollo.Io is a sales intelligence platform that helps you find leads, verify contact details, and run outreach campaigns across email and other channels. Teams in Nigeria use it to build prospect lists, enrich CRM data, and automate sales workflows. The service operates as a web platform and mobile apps available through the App Store and Google Play.

You access features based on your subscription tier, from free limited access to paid Pro, Teams, and Enterprise plans. Each plan unlocks different levels of lead data, contact enrichment, and campaign automation tools. If you subscribed directly on Apollo.Io's website or through a mobile app store, your cancellation route differs, and understanding which path applies to you is essential.

Core features and typical use cases

Typical users in Nigeria rely on Apollo.Io for lead generation, email sequencing, contact verification, and CRM synchronisation. Sales teams use it to identify decision-makers at target companies, validate email addresses, and run multi-touch outreach sequences. Marketing teams use it to enrich prospect profiles and build segmented campaign lists.

The subscription model means you pay monthly or annually for access. Once you stop paying, your access ends, though you may retain read-only account visibility until your billing cycle closes. Data you've built (campaigns, lead lists, custom fields) stays in your account unless you manually export or delete it before losing access.

Why cancellation matters in nigeria

Many Nigerian subscribers sign up during free trials or promotional periods, then discover the paid plans don't fit their budget or business model. Others switch to competitor tools like HubSpot, Clearbit, or Salesloft and need to cancel without losing money to unused billing cycles. Stopee exists to help you navigate these decisions and recover money if you're entitled to it.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 protects you when you buy digital services, including SaaS subscriptions. You have the right to accurate information about what you're buying, transparent billing practices, and protection against unfair contract terms.

Key protections that apply to Apollo.Io cancellations

Under the FCCPA, traders (including Apollo.Io) must not engage in unfair, unconscionable, or deceptive practices. This means Apollo.Io must clearly disclose renewal dates, billing amounts, and cancellation procedures before you pay. If the company hides cancellation routes or makes it deliberately difficult to cancel, that violates your rights.

You also have the right to fair contract terms. If Apollo.Io's Terms of Service contain "sharp practice" or terms that are grossly one-sided (such as refusing all refunds even for technical failures or unauthorized charges), the Federal Competition and Consumer Protection Commission (FCCPC) can step in if you escalate.

Pro tip: Keep screenshots of your billing page, renewal notifications, and cancellation confirmations. If you later dispute a charge, these become proof that you attempted to cancel or that the company failed to honor your request. Stopee recommends documenting every step.

Your right to a cooling-off period

The FCCPA grants you a statutory 7-day cooling-off period for certain distance contracts (including digital subscriptions), starting from the day you receive the service. If Apollo.Io fails to inform you of this right at purchase, you may have grounds to demand a refund of your entire payment, regardless of what their Terms claim.

However, this applies only if the company did not clearly and conspicuously inform you of the cooling-off right before or at the point of sale. Check your signup email and the signup page-if no cooling-off notice appears, you can invoke this right even after the 7 days have passed.

Cancellation methods by purchase channel

How you cancel depends entirely on where you bought your subscription. Web purchases, App Store subscriptions, and Google Play subscriptions each follow different processes and have different refund policies because different companies control the billing and refund workflows.

Cancel a web-based Apollo.Io subscription

If you signed up directly on apollo.io and entered your card details on their website, you cancel through your Apollo.Io account settings. This is the most straightforward route and also the one where you have the most direct contact with Apollo.Io's support team if something goes wrong.

1. Open your web browser and go to apollo.io.
2. Sign in with your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
   • Check your email inbox and spam folder for the reset link.
3. Once logged in, look for your account menu (usually a profile icon or avatar in the top right corner).
   • Tap or click on your profile icon.
   • Select "Account settings," "Billing," or "Subscriptions"-naming varies by interface version.
4. In Billing or Subscriptions, find your active subscription card or plan name.
   • Look for a button or link labeled "Cancel," "Manage subscription," or "Downgrade."
   • If you see a "Manage" button, click it to open subscription controls.
5. Click "Cancel subscription" or the equivalent option.
   • Apollo.Io may ask why you're cancelling (optional feedback).
   • Some plans trigger a retention offer; you can decline and proceed with cancellation.
6. Confirm your cancellation when prompted.
   • You'll receive an email confirmation within minutes.
   • Your access will continue through the end of your current billing cycle; you won't lose immediate access.

Warning: Cancellation takes effect immediately in your account settings, but your access continues until your current billing period ends. Check your confirmation email for your "access ends on" date. If the email is unclear, reply to Apollo.Io support and ask them to confirm your final access date in writing. Stopee advises keeping this email for your records.

Cancel an apple app store subscription (iOS)

If you downloaded the Apollo app from the Apple App Store and subscribed through it, Apple controls your subscription billing and refunds. You cannot cancel through Apollo.Io; you must cancel directly in Apple's system on your iPhone or iPad.

1. On your iPhone or iPad, open the Settings app.
   • If you use a Mac, open System Preferences instead.
2. Scroll down and tap "iTunes & App Store" (or "App Store" on newer iOS versions).
   • On macOS, look for "App Store" in System Preferences.
3. At the top of the screen, tap your Apple ID profile picture or name.
   • Select "View Apple ID" (you may need to authenticate with Face ID, Touch ID, or your Apple ID password).
4. Tap "Subscriptions."
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
5. Find "Apollo" in your subscriptions list and tap it.
   • If you have multiple subscriptions, scroll carefully to locate Apollo.
6. Tap "Cancel subscription" or "Edit subscription."
   • If you see an upgrade or downgrade option instead, select that and look for a "Cancel" button on the next screen.
7. Confirm your cancellation when Apple asks.
   • You'll receive an immediate on-screen confirmation.
   • Apple will send a cancellation email to your Apple ID address within minutes.

Pro tip: Apple typically allows cancellation up to the renewal date without penalty. If you've been charged and you cancel within 2 hours of purchase (for monthly plans) or within a very short window, Apple may refund you immediately through the Subscriptions screen. If your refund request was denied, Stopee recommends that you contact Apple Support directly through their website-they often reverse denials if you can show you didn't use the service.

Cancel a google play subscription (Android)

If you subscribed to Apollo through Google Play on an Android phone, Google manages your subscription and billing. Cancellation happens in the Google Play app, not in Apollo's settings.

1. On your Android phone, open the Google Play Store app.
   • Tap the profile icon in the top right corner.
2. Tap "Payments and subscriptions."
   • Then select "Subscriptions."
3. Find "Apollo" in your active subscriptions.
   • Scroll down if necessary to see the full list.
4. Tap on Apollo to open your subscription details.
   • You'll see your renewal date, billing amount, and next charge date.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google may offer a discount or pause option; you can decline and proceed with cancellation.
6. Follow the on-screen prompts to confirm.
   • You'll receive an immediate on-screen confirmation and an email notification.
   • Your access will end on the renewal date shown in your subscription details.

Warning: Google Play refunds follow Google's policy: refunds are not guaranteed for subscriptions if you've already used the service. However, if you cancel within 3 days of purchase, Google typically approves a refund automatically. If you cancel after 3 days and believe you have a valid reason (e.g., unauthorized charge, technical fault), you can request a refund by contacting Google Play Support through the Play Store app or their website. Provide screenshots of your cancellation request and any relevant correspondence with Apollo.Io. Stopee has seen success with this escalation when the reason is clear and documented.

Refund eligibility and Apollo.Io's policy

Apollo.Io's Terms of Service state that subscriptions are non-refundable and non-cancellable during the term unless Apollo.Io agrees otherwise at its sole discretion. This is a standard SaaS position, but it does not override Nigerian consumer law or your statutory rights.

When you can claim a refund

You are entitled to a refund if any of the following apply:

• You cancel within 7 days of purchase and Apollo.Io did not clearly disclose the cooling-off right at the point of sale (FCCPA statutory right).
• You were charged without authorization or due to a technical error on Apollo.Io's platform.
• The service was not delivered (e.g., you could not access your account, or features were unavailable for an extended period).
• Apollo.Io's cancellation process is deliberately hidden or inaccessible, making it impossible for you to cancel in a reasonable timeframe (unfair practice under FCCPA).
• You cancelled successfully, but Apollo.Io continued to charge you after cancellation confirmation.

In these scenarios, Stopee recommends you contact Apollo.Io support in writing (email is best-it creates a record) and reference the FCCPA and your consumer rights. Request a full refund and specify the grounds. If Apollo.Io refuses, you can escalate to the FCCPC.

When you will not receive a refund

You will not receive a refund if you cancel after your cooling-off period and the service has been fully delivered and you used it. This is standard in SaaS and is legally defensible. If you subscribed, used Apollo.Io for three months, and then cancel, Apollo.Io will not refund the three months of charges unless you can prove a breach of contract or unfair practice on their part.

However, if you cancel mid-cycle (e.g., you paid for a monthly subscription on the 1st and cancel on the 15th), Apollo.Io will not prorate your refund for unused days. Your access continues until the end of the month, and no money is returned. This is stated clearly in their Terms, and Nigerian law does not mandate a different outcome for SaaS once the cooling-off period expires.

Refunds via app store and google play

If you subscribed through Apple App Store, Apple handles refunds-not Apollo.Io. Contact Apple Support, not Apollo.Io, if you want a refund. Similarly, Google Play refunds come from Google, not Apollo.Io. Both platforms have their own refund windows and policies. Stopee recommends requesting a refund immediately after cancellation if you believe you qualify; the longer you wait, the harder it is to justify.

What happens after you cancel

Cancellation is not the same as deletion. After you cancel, your account access and data follow a specific timeline that you need to understand to avoid losing critical information.

Access and feature availability post-cancellation

Once you cancel, your access continues through the end of your current billing cycle. If you paid for a monthly plan on the 1st and cancel on the 15th, you can still use Apollo.Io until the end of that calendar month. After that date, your account becomes read-only or fully locked, depending on Apollo.Io's settings.

Some features may degrade or become unavailable as your billing cycle ends. For example, you may lose the ability to export data or run new campaigns, but you can still view existing data in your account for a period (usually 30-90 days). Stopee advises that you should export everything important before your final access date.

Data retention and export

Apollo.Io keeps your account data (leads, campaigns, email sequences) in their system according to their data retention policy, which is outlined in their Privacy Policy. If you want to preserve this data after cancellation, you must export it before your access ends.

Most SaaS platforms allow you to export data as CSV or through an API. Check Apollo.Io's settings for export options. If you're unsure how to export, contact their support team before your access closes. Once your access is locked, data recovery becomes much harder or impossible.

Reactivation and reconnection

After cancellation, you can reactivate your subscription at any time by logging back in and purchasing a new plan. Your old data may still be present in your account, depending on how long Apollo.Io retains it. There is no penalty for reactivating, but any changes that occurred during your inactive period will reflect in your data (e.g., outdated contact lists).

Apollo.Io pricing and billing cycles in nigeria

Pricing and billing cycles determine how much you pay and when your renewal date arrives. Understanding these details is essential to catching your cancellation window before you're charged again.

Plan types and billing structure

Pro tip: If you pay in USD and use a Naira card (issued by a Nigerian bank), your card issuer or payment gateway (Stripe, 2Checkout, etc.) may apply foreign exchange fees on top of the stated USD price. Check your bank statement to see the final NGN amount charged. If the amount is unexpectedly high, contact your bank or Apollo.Io support to clarify the FX markup. Stopee has found that transparency on this point is often lacking.

Renewal dates and billing reminders

Apollo.Io sends a renewal reminder email typically 3-7 days before your next billing date. This is your window to cancel before you're charged. Mark your calendar with the renewal date from your confirmation email. If you don't see a renewal reminder and your next charge date is unclear, log into your account and check the billing section directly, or contact Apollo.Io support and ask them to provide your next billing date in writing.

Common mistakes when cancelling Apollo.Io

Cancellation can be frustrating, especially if the process is unclear or if you encounter unexpected charges after you thought you'd cancelled. Many Nigerian users make avoidable mistakes that cost them money or time. Stopee wants you to avoid these traps.

Mistaking account deletion for subscription cancellation

Some users delete or deactivate their Apollo.Io account, believing this stops billing. It does not. Account deletion removes your access to the account, but Apollo.Io's billing system may continue to charge your card because cancellation and deletion are separate processes. You must cancel your subscription in the Billing settings before deleting your account.

The correct order is: Cancel subscription first, wait for confirmation, then delete the account if you wish. This ensures your billing stops and you have a cancellation confirmation record.

Cancelling in the app instead of the billing system

Some users click "Sign out" or log out of the Apollo.Io app, thinking this cancels their subscription. Logging out is not cancellation. Cancellation must happen in your account settings under Billing or Subscriptions. Stopee strongly recommends that you complete cancellation through the web interface (apollo.io) rather than relying on in-app controls, which are often incomplete or unclear.

Missing your renewal date

If you intend to cancel but forget to do so before your renewal date, you'll be charged automatically. After this, you're in post-purchase territory, and your refund options shrink. Always set a phone reminder 5 days before your renewal date. Do not rely on email reminders alone.

If you've already been charged and didn't intend to renew, cancel immediately and then request a refund within 3-7 days. Stopee advises being specific in your refund request: state that you intended to cancel before renewal and that the charge was unwanted. Include a copy of your cancellation confirmation and your billing statement.

Ignoring cancellation confirmation emails

After you cancel, Apollo.Io (or Apple/Google if you used an app store) sends a confirmation email. Many users don't save or review this email. It contains your final access date, which is critical. If you're unsure about your final access date, your confirmation email will clarify it. Stopee recommends forwarding this email to yourself or saving it in a folder so you can reference it weeks later when you're about to lose access.

Attempting to cancel through customer support only

Apollo.Io support can help if you have trouble cancelling, but they cannot cancel your subscription directly. You must cancel through your account settings. Contacting support and asking them to cancel on your behalf creates confusion and delays. Use support only if the self-service cancellation process fails or if you need clarification on a refund request.

How to request a refund if Apollo.Io denies it

If Apollo.Io refuses your refund request or does not respond within 7 days, you have escalation options under Nigerian consumer law. Stopee outlines the steps to pursue this.

Step 1: submit a formal refund request in writing

Send an email to Apollo.Io support with the subject line: "Refund request for [your email/subscription ID] - cancellation on [date]." Include:

• Your account email and the date you created the account.
• The date you cancelled and a screenshot of your cancellation confirmation.
• Your billing statement showing the charge amount and date.
• A brief explanation of why you believe you're entitled to a refund (e.g., cooling-off right not disclosed, unauthorized charge, technical failure).
• Your requested resolution (full refund).

Send this to Apollo.Io's support email address (typically support@apollo.io or billing@apollo.io). Stopee recommends that you keep a copy for yourself and note the date you sent it.

Step 2: wait for Apollo.Io's response

Apollo.Io should respond within 7 days. If they approve, they'll initiate a refund to your original payment method (web) or to your Apple ID / Google Play account (app store). Refunds typically process within 5-10 business days after approval.

If Apollo.Io refuses or doesn't respond, move to Step 3.

Step 3: file a complaint with the FCCPC

The Federal Competition and Consumer Protection Commission (FCCPC) is Nigeria's primary consumer protection authority. If Apollo.Io ignores your refund request or denies it unfairly, you can file a complaint with the FCCPC. Visit fccpc.gov.ng for the complaints process and required documentation. You'll need:

• A copy of your original purchase receipt or billing statement.
• Your cancellation confirmation email.
• Your refund request email and Apollo.Io's response (or proof that they didn't respond).
• A summary of the issue and the outcome you're seeking.

The FCCPC will investigate and may compel Apollo.Io to refund you or comply with consumer law. This process can take weeks or months, but it's free and carries weight. Stopee has seen several cases where FCCPC involvement successfully resolved disputes.

Step 4: dispute with your bank or card issuer

If Apollo.Io was charged to your debit or credit card, you can also dispute the charge with your bank. Contact your bank's customer service and request a chargeback or reversal for "unauthorized" or "unwanted" charges. Provide your cancellation confirmation and refund request email as evidence. Banks take disputed charges seriously, and many will reverse them without Apollo.Io's permission, especially if you can show you attempted to cancel before the charge.

Warning: Using a chargeback should be your last resort because it can damage your relationship with Apollo.Io and may trigger a counter-claim from them. Try requesting a refund directly and escalating to the FCCPC first.

Checklist before and after cancelling

Use this checklist to ensure you don't miss a step and lose data or money unnecessarily.

Should you keep or cancel Apollo.Io

Cancellation isn't always the right answer. Before you cancel, consider whether the issue is the service itself or simply cost, timing, or fit. Stopee recommends these scenarios.

Reasons to keep Apollo.Io

• Your sales team actively uses it and has built valuable lead lists you'd lose or have to rebuild elsewhere.
• You're in a free trial and haven't fully explored the features yet; extend your trial or delay payment.
• You can downgrade to a lower plan instead of cancelling entirely, reducing cost while keeping access.
• You're in a contract or Team plan and can negotiate a pause or discount with Apollo.Io support.

Reasons to cancel Apollo.Io

• You've switched to a competitor platform (HubSpot, Clearbit, Outreach) and no longer need Apollo.Io.
• Your budget has tightened and you cannot justify the monthly or annual cost.
• You're not using the platform regularly and are paying for unused features.
• The data quality or feature set no longer meets your needs.
• You've experienced repeated billing errors or poor customer support.

Pro tip: Before you cancel, contact Apollo.Io support and ask if there's a loyalty discount, a temporary pause option, or a downgrade to a lower-cost plan. Many SaaS companies offer these alternatives to customers at risk of churning. Stopee has seen discounts of 20-30% offered to users in Nigeria who simply asked.

Contact Apollo.Io for support and escalation

If you encounter issues during or after cancellation, you'll need Apollo.Io's contact information. Below are the main channels to reach them.

Cancellation and billing support

• Email support: support@apollo.io or billing@apollo.io
• In-app support chat: Open Apollo.Io, click the chat icon, and submit your question.
• Help center: Visit apolloio.zendesk.com for FAQs and article searches.

Mailing address for formal complaints

Apollo.Io's registered U.S. mailing address (from their Terms of Service) is:

Apollo.Io, Inc.
303 Twin Dolphin Drive
Redwood City, CA 94065
United States

Send formal complaints or refund demand letters to this address if email support is unresponsive. Include your account details, a brief summary, and copies of your cancellation confirmation and billing statements. Allow 10-14 days for a response. If you're in Nigeria and want to ensure local follow-up, also file a complaint with the FCCPC simultaneously.

Escalation to nigeria's consumer authority

If Apollo.Io does not respond to your refund or complaint within 7 days, escalate to the FCCPC:

Federal Competition and Consumer Protection Commission (FCCPC)
Address: 2nd Floor, Loris Center, Plot 351, Nile Avenue, Maitama, Abuja 900001, Nigeria
Website: fccpc.gov.ng
Email: consumercomplaints@fccpc.gov.ng
Phone: +234 9 2343 2700 (ext. 3000 or 3001)

Include all relevant documents: your original invoice, cancellation confirmation, refund request email, and Apollo.Io's response (or lack thereof). The FCCPC will investigate at no cost to you and may compel Apollo.Io to comply with Nigerian consumer protection law.

Final summary and next steps

Cancelling Apollo.Io in Nigeria is straightforward once you understand which channel you used to subscribe and what to expect after you cancel. You now know your consumer rights under the FCCPA, you've seen the exact steps to cancel on web, App Store, and Google Play, and you understand how to escalate if Apollo.Io refuses to refund you or ignores your request.

The most common mistakes are missing your renewal date, confusing account deletion with subscription cancellation, and not saving your cancellation confirmation. Avoid these by setting a phone reminder for your renewal date, cancelling in your subscription settings (not by deleting your account), and keeping your confirmation email for at least 90 days.

If you encounter unexpected charges after cancellation or if Apollo.Io denies a refund you believe you're entitled to, don't hesitate to escalate to the FCCPC. Nigerian consumer law is on your side, and the FCCPC has successfully resolved thousands of disputes. Stopee has helped thousands of consumers cancel SaaS subscriptions in Nigeria, understand their rights, and recover money through escalation when needed. Whether you're cancelling to switch platforms, cut costs, or step back from outreach, you now have the knowledge and tools to do it smoothly and protect yourself if issues arise.