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How to cancel Dux-Soup in nigeria: your step-by-step guide and refund rights

What Dux-Soup is and why you might cancel

Dux-Soup is a LinkedIn automation tool operated by Supertec BV that helps you automate outreach tasks such as profile visits, connection requests, and direct messaging on the platform. If you've signed up for one of their plans-Pro, Turbo, or Cloud-and now find that the tool no longer fits your business needs, you're not alone. At Stopee, we understand that subscription decisions change as your business evolves, and we're here to guide you through cancelling with confidence.

The service offers individual, team, and agency plans with both cloud and local deployment options. Many Nigerian professionals and agencies use Dux-Soup for lead generation and managing multi-touch LinkedIn campaigns. However, if you're spending money on automation that isn't delivering results, or if you've found a better alternative, cancelling quickly and cleanly is the smart move.

When cancellation makes sense

You should consider cancelling Dux-Soup if your outreach strategy has changed, your budget tightened, or the platform's features no longer match your LinkedIn workflow. Perhaps you've switched to manual prospecting, upgraded to a more advanced CRM, or simply determined that the monthly subscription isn't generating enough leads to justify the cost. Whatever your reason, Stopee recognises that informed cancellation is a consumer right worth protecting.

How Dux-Soup pricing works in nigeria

Dux-Soup prices its plans in USD and EUR equivalents, and Nigeria-specific pricing in NGN is not displayed on their website. When you sign up, your payment is processed at the exchange rate your payment processor applies on the day of transaction. This means your actual NGN cost may vary from month to month depending on currency fluctuations.

Pro tip: Convert these prices to NGN using your bank's live rate on the day you check your billing to understand your actual monthly exposure. Many Nigerian users are surprised by currency markup when they see their card statement.

Your consumer rights under nigerian law

As a consumer in Nigeria, you are protected by the Federal Competition and Consumer Protection Act (FCCPA) 2019, which guarantees you fair treatment and the right to cancel services under certain conditions. Understanding these rights is the first step toward confident cancellation with Stopee's support.

Your statutory cancellation and refund rights

Under the FCCPA 2019, you have the right to cancel a digital service subscription and request a refund if the service fails to meet the standards promised by the provider. If Dux-Soup's automation features are not performing as advertised, or if the service is unreliable, you may have grounds for a refund beyond Dux-Soup's stated 31-day window. The FCCPA also protects you from unfair contract terms, hidden charges, and misleading billing practices.

Additionally, if you discover that Dux-Soup's billing has continued after you cancelled, or if you were charged without clear consent, the Federal Competition and Consumer Protection Commission (FCCPC) can investigate your complaint. Stopee recommends documenting all cancellation attempts and billing evidence before filing a formal complaint with the FCCPC.

What to do if Dux-Soup refuses your cancellation

If Dux-Soup ignores your cancellation request or denies you a refund you believe you're entitled to, you have escalation options. First, request written confirmation of your cancellation and any refund decision from their support team. If they remain unresponsive within 14 days, you can file a complaint with the FCCPC by visiting their website or contacting their consumer helpline. Stopee advises keeping screenshots, emails, and transaction records to support your case.

How to cancel Dux-Soup on the web (recommended method)

Cancelling Dux-Soup via the web portal is the most straightforward route and gives you full control over your account and refund requests. Follow these steps carefully to avoid accidental re-subscription.

1. Visit app.dux-soup.com/web/profile in your web browser and log in with your email and password.
   • Warning: Make sure you're logging into the official Dux-Soup domain (app.dux-soup.com), not a phishing copy.
2. Navigate to the "Manage Account & Subscription" section from the main menu (usually in the left sidebar or account dropdown).
   • If you can't find this section, look for "Settings" or "Billing" tabs.
3. Locate your active subscription and select it.
   • If you have multiple subscriptions (e.g., a personal Pro plan and a team plan), make sure you're cancelling only the one you intend to end.
4. Click the "Cancel subscription" button next to your plan.
   • Dux-Soup may ask you why you're cancelling. You don't have to provide detailed feedback, but selecting a reason helps their product team understand user churn.
5. Review the cancellation confirmation message.
   • Dux-Soup will state your access end date (typically the end of your current billing period). Write this date down or take a screenshot.
6. Check your email for a cancellation confirmation from Dux-Soup within 1-2 hours.
   • Pro tip: If you don't receive an email, log back in to confirm your subscription status shows "Cancelled" or "Pending Cancellation." If it still shows "Active," repeat steps 2-5.

Warning: After you cancel, you retain access until the end of your current billing period. This is not a refund-you are simply using the remainder of the month or year you've already paid for. Your next billing cycle will not trigger a charge once cancellation is complete.

How to cancel Dux-Soup on iOS and android

If you subscribed to Dux-Soup through the Apple App Store or Google Play Store, you must cancel through those platforms, not through Dux-Soup's web portal. The app stores handle billing and cancellation independently.

Cancel on iOS (Apple app store)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the Account icon (your profile picture) in the top-right corner.
2. Select "Subscriptions" from the menu.
   • You will see a list of all active and expired subscriptions linked to your Apple ID.
3. Find and tap "Dux-Soup" in your subscriptions list.
   • If Dux-Soup does not appear, your subscription may have already expired or been cancelled.
4. Tap "Cancel Subscription" or "Edit Subscription" (wording varies by iOS version).
   • Apple will ask you to confirm your choice and may offer a retention discount. You are not obligated to accept any offers.
5. Confirm the cancellation by tapping the final confirmation button.
   • Apple will send you an email confirming the cancellation and your final access date.

Cancel on android (Google play store)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" from the dropdown menu.
   • Then tap "Subscriptions."
3. Locate "Dux-Soup" in your active subscriptions and tap it.
   • If you don't see it, your subscription may have already lapsed.
4. Tap "Cancel subscription" at the bottom of the subscription details page.
   • Google Play will ask you to confirm and may prompt you with surveys or retention offers. Skip these.
5. Confirm cancellation when prompted.
   • Google will send you a cancellation confirmation email with your final billing date.

Pro tip: App Store and Google Play subscriptions are tied to your Apple ID or Google account, not to Dux-Soup's servers. Cancelling through these platforms is the only way to stop recurring charges. Deleting the Dux-Soup app from your phone will not cancel your subscription.

Refunds and what to expect after cancellation

Understanding Dux-Soup's refund policy and what happens to your access after cancellation removes uncertainty and helps you plan your next steps. Stopee wants you to know exactly where you stand financially and operationally.

Dux-Soup's refund policy

Dux-Soup offers a refund only if you cancel within 31 days of your initial purchase and submit a refund request to their support team. This 31-day window is Dux-Soup's standard refund period and applies to all individual plans (Pro, Turbo, Cloud) as well as team subscriptions. After 31 days, the subscription is non-refundable unless you have grounds under consumer protection law (see section on your rights).

For agency accounts with pre-pay and post-pay billing structures, refunds apply only to the pre-paid portion. Any post-pay charges are non-refundable. If your agency account includes custom terms, contact Dux-Soup's support team directly to clarify your refund eligibility.

How to request a refund from Dux-Soup

1. Log in to your Dux-Soup account and locate your subscription details in the "Manage Account & Subscription" section.
   • Verify the date you were first charged (your subscription start date).
2. Calculate whether you are still within 31 days of that original charge date.
   • If you are, you are eligible for a refund request. If not, you must rely on consumer protection rights (see earlier section).
3. Contact Dux-Soup's support team via their Help Center or support email and state your refund request clearly.
   • Include your account email, subscription plan name, and the date you were charged.
   • Explain why you want a refund (e.g., "Service did not meet expectations" or "Cancelled in error").
4. Request a written response confirming whether your refund has been approved and when you should expect the funds to reappear in your bank account.
   • Refunds typically take 5-10 business days to process once approved, but may take longer depending on your bank.
5. If Dux-Soup denies your refund request, ask for a detailed explanation in writing and escalate to the FCCPC if you believe the denial violates consumer protection law.
   • Stopee can help you draft a complaint letter if needed.

Warning: Dux-Soup's 31-day refund window is not a legal requirement-it's a voluntary policy. However, the FCCPA 2019 may grant you additional refund rights if the service was defective, misrepresented, or billed incorrectly. Keep all evidence of your cancellation and refund request.

What happens to your account after cancellation

Once you cancel Dux-Soup, you retain full access to the platform and all your campaign data until the end of your current billing period. This means if you cancel mid-month, your account remains active through the last day of that billing cycle. Your drip campaigns, saved leads, and automation rules will continue to run unless you manually pause them before your access ends.

On the final day of your billing period, Dux-Soup will revoke your access, and you will no longer be able to log in or run new campaigns. Your data is typically archived by Dux-Soup for a limited period; contact their support team if you want to export your campaign history or lead lists before your access expires.

Pro tip: Before your access ends, download or export any important data you may need (lead lists, campaign results, contact information). Do not assume you can retrieve this information after cancellation. If you don't know how to export data, ask Dux-Soup's support team before your access ends.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel straightforward, but small oversights often lead to unwanted charges and frustration. Stopee has seen thousands of consumers struggle with subscription traps, and we want to protect you from these pitfalls.

Mistake 1: assuming the app deletion cancels your subscription

Many users delete the Dux-Soup app from their phone or close their browser tab and think they've cancelled. In reality, the subscription continues to renew on your card because the app and your account are separate. Deleting the app does nothing to stop your billing. Always log in and formally cancel through the account settings or app store, not through the app delete button.

Mistake 2: cancelling one plan when you have multiple

If you've signed up for a personal Pro plan and also joined a team plan through your workplace, you have two separate subscriptions. Cancelling one does not cancel the other. Before you cancel, log into your account and check how many active subscriptions are listed under your name. If you see more than one, decide which ones to keep and cancel each one individually.

Mistake 3: missing the 31-day refund window

Dux-Soup's 31-day refund period runs from your first charge date, not from today. If you signed up 35 days ago and now decide to cancel, you've passed the window for an automatic refund. Always calculate your eligibility before cancelling, and submit your refund request immediately if you're still within 31 days. After day 31, your only recourse is the FCCPA 2019 consumer protections.

Mistake 4: not documenting your cancellation

When you cancel, take a screenshot of the cancellation confirmation screen and save the confirmation email from Dux-Soup. If a charge appears on your card after cancellation, you'll need this evidence to dispute it with your bank or file a complaint with the FCCPC. Without proof of cancellation, your bank may assume you're still an active subscriber.

Mistake 5: not checking your bank statement after cancellation

Set a calendar reminder to check your bank or card statement on the day your billing period should have ended. If you see a charge from Dux-Soup after that date, contact your bank immediately to dispute it. The sooner you flag an unexpected charge, the faster your bank can issue a refund. Don't assume a mistake will correct itself.

A checklist for cancelling Dux-Soup safely

Before you hit cancel, use this step-by-step checklist to ensure you've covered all bases and won't be caught off guard.

Once you've ticked all these boxes, you're protected and ready to move forward with confidence.

Frequently asked questions and key takeaways

Below are the questions we hear most often from Nigerian users cancelling Dux-Soup. If your question isn't answered here, Stopee's consumer advocates are ready to help.

Will i lose my LinkedIn connection history if i cancel?

No. Cancelling Dux-Soup does not delete your LinkedIn connections or messages. Dux-Soup is an automation tool that sits on top of your LinkedIn account; your LinkedIn data remains in your LinkedIn profile regardless of whether you're subscribed to Dux-Soup. However, any unsent campaigns or scheduled automations within Dux-Soup will be cancelled, and you will not be able to schedule new campaigns after your access ends.

Can i reactivate my Dux-Soup account after cancellation?

Yes. You can log back in and resubscribe at any time. If you cancel and then reactivate within a few weeks, you'll likely recover your old campaigns and settings. However, if significant time has passed, Dux-Soup may have archived your data. Always contact support before resubscribing if you want to restore old campaign information.

What if a charge appears after i cancel?

Contact your bank or card issuer immediately and dispute the charge as "unauthorised" or "subscription not cancelled." Provide your bank with your screenshot of the cancellation confirmation and the cancellation email. If your bank doesn't resolve the dispute within 30 days, file a complaint with the FCCPC and include your cancellation evidence. Stopee recommends documenting everything in writing.

Can i cancel my Dux-Soup subscription and get a refund after 31 days?

Dux-Soup's stated policy does not permit refunds after 31 days. However, under the FCCPA 2019, you may be entitled to a refund if the service was defective, misrepresented, or billed unfairly. If you believe Dux-Soup violated consumer protection law, escalate your case to the FCCPC with written evidence.

Moving beyond Dux-Soup: your next steps

Cancelling Dux-Soup is a fresh start for your LinkedIn strategy. Whether you're switching to a competitor, returning to manual outreach, or taking a break from LinkedIn automation altogether, you now have the knowledge to cancel cleanly and protect your rights under Nigerian consumer law.

Stopee is committed to empowering Nigerian consumers to cancel subscriptions on their own terms, without fear of hidden charges, unclear policies, or corporate pushback. If you encounter any resistance from Dux-Soup after following this guide, or if you need help drafting a complaint to the FCCPC, Stopee has helped thousands of consumers cancel subscriptions with confidence and transparency. Visit stopee.com to explore more cancellation guides and connect with consumer advocates who understand your rights.

Contact and escalation information

If Dux-Soup does not respond to your cancellation request or refund claim within 14 days, you have the right to escalate your complaint to the appropriate regulatory body in Nigeria.

Regulatory authority for consumer protection

Federal Competition and Consumer Protection Commission (FCCPC)

• Address: No. 1, Olusegun Aroloye Street, Ikoyi, Lagos, Nigeria
• Website: www.fccpc.gov.ng
• Phone: +234 1 462 8451 / +234 803 800 2222
• Email: info@fccpc.gov.ng

File a formal complaint with the FCCPC if Dux-Soup refuses to honour your cancellation or denies you a refund you believe you're entitled to. Include copies of your cancellation request emails, screenshots of your account, your bank statements, and any communication from Dux-Soup's support team. Stopee strongly recommends keeping all correspondence in one file for easy reference.

Disputing charges with your bank

If a charge from Dux-Soup appears on your debit card or credit card after your cancellation date, contact your bank's fraud or dispute resolution team immediately. Provide your bank with your cancellation confirmation and a written statement explaining that the charge is unauthorised. Your bank should launch an investigation within 30 days and refund you if the charge is confirmed as invalid.

Stopee has helped thousands of Nigerian consumers cancel online subscriptions, recover unauthorised charges, and assert their consumer rights. Whether you're leaving Dux-Soup today or planning to cancel another subscription tomorrow, remember that your right to cancel is protected by law, and we're here to support you every step of the way.