Manage Dealmachine

How to cancel dealmachine and stop automatic billing in the philippines

Understanding dealmachine and why cancellation matters

Dealmachine is a subscription-based real estate lead generation and investor platform that works through monthly automatic renewal. You subscribe to access lead databases, contact information, dialer tools, and route planning features-but the moment your free trial ends or you miss a cancellation window, your card gets charged automatically every month.

The company operates on a strict 30-day cancellation notice requirement. That means you need to submit your cancellation request at least 30 days before your next billing date, or you risk paying for another full month. For users in the Philippines, this automatic renewal cycle catches many subscribers off guard, especially when payment processing issues create confusion about whether you are actually enrolled or not.

Why filipino users need to cancel carefully

Dealmachine charges in Philippine pesos (₱), with plans ranging from ₱5,445.00 to ₱13,395.00 per month depending on your subscription tier. However, the platform operates primarily on US-based support channels and billing infrastructure. Many Filipino users report card processing issues with their Philippine banks, which can create a cascade of problems: failed charges, retry cycles, dispute claims, and then confusion about whether their account is actually active or cancelled.

Stopee has helped many consumers in your situation understand that cancellation clarity is not optional-it is essential to protecting your bank account and avoiding unwanted charges.

The three subscription tiers explained

Your monthly cost depends on how many team members you need and how many leads you want to access. The Starter Plan at ₱5,445.00 per month gives you one user seat and up to 20,000 leads. The Pro Plan at ₱8,235.00 per month upgrades you to three users and 60,000 leads. The Pro Plus Plan at ₱13,395.00 per month provides six user seats and access to 120,000 leads.

Beyond the base plan cost, you may have added paid dialer credits or marketing features. These add-ons can accrue separate charges and may have their own expiry rules after cancellation, so you need to account for them when you exit.

Your consumer rights when canceling dealmachine

In the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel any subscription or service agreement without penalty during a reasonable grace period. This law requires that companies clearly disclose their terms, including renewal terms, cancellation deadlines, and charges.

What the consumer act of the philippines protects you against

Under Republic Act No. 7394, Dealmachine must clearly inform you of:

• The exact date of your next automatic renewal
• The precise cancellation deadline (the 30-day notice rule)
• The full amount you will be charged
• A straightforward cancellation process

If Dealmachine fails to make these terms crystal clear during signup, or if they block your cancellation attempt without valid reason, you have grounds to dispute the charges with your bank and escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. The law places the burden on the company to prove they gave you fair notice and an easy way out.

Escalation points if dealmachine refuses to cancel

If you submit a cancellation request and Dealmachine ignores it, continues billing you, or claims they never received it, you have legal recourse. Document everything-screenshots of your cancellation request, email confirmations, chat transcripts, and your bank statements showing the unwanted charges. Then file a complaint with the DTI Consumer Protection Group, which investigates unfair trade practices and can compel the company to refund you.

Stopee recommends you keep detailed records of every interaction. This documentation is your proof if you need to dispute a charge with your bank or pursue a complaint with the DTI.

Methods to cancel dealmachine

You have two main cancellation routes: through the website account dashboard (recommended) or through your subscription provider if you signed up via the App Store or Google Play. The web method is the most direct and gives you the clearest confirmation trail.

Which cancellation method is fastest

If you subscribed directly through the Dealmachine website, cancelling through your account settings is the quickest route. If you signed up via the Apple App Store or Google Play Store, you must cancel through those platforms instead-cancelling within the app or website alone will not stop the renewal. Stopee has seen many users make this mistake, paying for months they thought they cancelled because they did not go through the right platform.

Support channels available to you

Dealmachine operates a live chat help desk accessible through the Help and Support section in your account dashboard. Support hours are weekdays 9 AM to 10 PM EST (Eastern Standard Time) and weekends 10 AM to 6 PM EST. For you in the Philippines, that translates to late night or very early morning-roughly 9 PM to 10 AM Philippine Standard Time on weekdays, and 10 PM to 6 AM PST on weekends.

The company also maintains a cancellation mailing address listed in their California Privacy Policy. You can send a formal cancellation request via postal mail as a backup method, though web cancellation is faster.

Step-by-step: how to cancel dealmachine through your website account

This is the method that gives you the clearest audit trail and the fastest processing time.

1. Log in to your Dealmachine account at dealmachine.com using your email and password.
   • If you have forgotten your password, use the "Forgot password" link and reset it before proceeding.
2. Look for your account icon or menu in the upper right corner of the dashboard.
   • On desktop, this is usually a circle with your initials or a gear icon.
   • On mobile, tap the hamburger menu (three horizontal lines) in the top right.
3. Select "Account & Settings" or "Settings" from the dropdown menu.
   • You should land on your general account page.
4. Navigate to the "Plans & Licenses" or "Billing" section.
   • This page displays your current subscription tier, your next renewal date, and any active add-ons.
   • Take a screenshot of this page before proceeding-you will need proof of what you were subscribed to.
5. Click "Cancel Subscription" or "Downgrade" (exact wording may vary).
   • Do not click "Pause" or "Freeze"-those are temporary and do not stop the charge.
   • You must select the full cancellation option.
6. When prompted, enter your cancellation reason (optional, but helpful for your records).
   • Common reasons: "Not using the platform," "Too expensive," "Found a cheaper alternative."
7. Review the final confirmation screen and accept.
   • Dealmachine will display your effective cancellation date (usually the end of your current billing period).
   • Screenshot this confirmation screen.
8. Check your email within 10 minutes for a cancellation confirmation message.
   • Warning: If you do not receive a confirmation email within 30 minutes, your cancellation may not have processed. Contact live chat immediately to verify.

Cancelling if you subscribed through the app store or google play

If you signed up via the Apple App Store or Google Play Store, you cannot cancel through the Dealmachine website alone. You must cancel the subscription through the app store where you subscribed.

1. On iPhone or iPad, open the App Store app.
   • Tap your profile icon in the bottom right corner.
   • Select "Subscriptions."
   • Find "Dealmachine" in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
2. On Android, open Google Play.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions."
   • Choose "Subscriptions."
   • Find "Dealmachine" and tap it.
   • Tap "Cancel subscription" and confirm.
3. After cancelling through the app store, log into your Dealmachine account to verify that your status has updated.
   • It can take up to 24 hours for the platform to sync the cancellation from the app store.

Cancelling by mail if live chat is unavailable

If you cannot reach live chat or prefer a documented paper trail, send a formal cancellation request to Dealmachine by postal mail. Use the address listed in their California Privacy Policy (provided at the end of this guide). In your letter, include:

• Your full name and email address associated with your account
• Your account username or user ID (if visible in your dashboard)
• Your current plan name and monthly amount
• Your next scheduled billing date
• A clear statement: "I am requesting immediate cancellation of my Dealmachine subscription effective [date]. Please confirm this cancellation in writing within 7 business days."
• Your signature and the date you are sending the letter

Mail your letter via registered post or a tracked courier service so you have proof of delivery. Keep a photocopy for your records. Pro tip: Send this letter at least 35 days before your next billing date to ensure it arrives and is processed before the charge hits your card.

Understanding your timeline and avoiding an extra charge

The 30-day cancellation notice rule is not a suggestion-it is a hard deadline encoded in Dealmachine's Terms of Service. If you miss it, you will be charged for another full billing cycle.

How the 30-day rule works in practice

When you submit a cancellation request, Dealmachine calculates 30 days from the date you submit it. Your cancellation becomes effective at the end of that 30-day window or at the end of your current billing cycle, whichever is later. This means if your next billing date is in 20 days, and you cancel today, you will be charged for the full month. The 30-day notice period has to expire first.

To avoid an unwanted charge, you need to submit your cancellation request at least 30 days before your next scheduled renewal date. Mark your renewal date on your calendar immediately and set a phone reminder for 32 days before that date. This gives you a 2-day buffer for processing delays.

What happens to your data and add-ons after cancellation

Once your cancellation is effective, your access to lead databases ends at the close of your current billing cycle. Any prepaid dialer credits, marketing credits, or other add-ons you purchased separately may have their own expiry rules-check your account before cancelling to see if you have unused credits you can export or use before the cutoff.

You have limited time to download or export your lead lists, workflows, and contact data. Stopee recommends you do this immediately after submitting your cancellation, not the day before it takes effect. The company is under no obligation to store your data indefinitely after you cancel, and access restrictions can come into effect quickly.

Refunds, credits, and what you can recover

Dealmachine's refund policy is built around monthly billing cycles, not pro-rata refunds for mid-month cancellations. This is a key point: you cannot usually get a refund for the unused portion of your current month.

When dealmachine will refund you

You are eligible for a refund only in these circumstances:

• You cancel during your 7-day free trial before your card is first charged (most common scenario)
• You were charged twice in error due to a system glitch or duplicate subscription
• Your cancellation request was submitted, confirmed, but Dealmachine billed you again anyway
• You can demonstrate that Dealmachine's payment processor failed to disclose the terms clearly to you during signup

If you fall into any of these categories, contact Dealmachine's live chat or send a formal refund request by email to their billing support address. Provide screenshots of your cancellation confirmation, your bank statement showing the charge, and a clear explanation of why you believe the charge was improper.

How to dispute a charge with your bank if dealmachine refuses

If Dealmachine ignores your refund request or denies it without valid reason, you have the right to dispute the charge with your Philippine bank. Contact your bank's fraud or disputes department and file a chargeback. Provide them with:

• Your cancellation confirmation screenshots
• Your bank statement showing the disputed charge
• Copies of all emails and chat transcripts with Dealmachine
• A written statement explaining why you believe the charge should be reversed

Stopee has helped countless consumers in the Philippines recover unwanted subscription charges through bank disputes. Your bank will investigate and can reverse the charge if they find your evidence credible. This process typically takes 30 to 60 days, but it often succeeds when Dealmachine cannot provide proof of a valid cancellation denial.

Common cancellation mistakes and how to avoid them

Cancellation confusion is frustrating, and you are not alone if you have felt trapped by a service you thought you already exited. The good news is that the mistakes below are entirely preventable with the right approach.

Mistake 1: cancelling inside the app instead of through the website

Many users open the Dealmachine app, navigate to a "Cancel" or "Manage Subscription" button, and assume the cancellation is complete. In reality, if you subscribed through the web, you must cancel through the web. If you subscribed through an app store, you must cancel through that app store. Clicking cancel inside the app dashboard does not always trigger the actual subscription termination-it may just close your session or disable account features while billing continues.

Fix: Always cancel through the same channel where you subscribed. If you are unsure which channel you used, log into your account, go to Plans & Licenses, and look for a note that says "Web," "App Store," or "Google Play" next to your subscription. Then cancel through that exact platform.

Mistake 2: missing the 30-day notice deadline

Your cancellation request must be submitted 30 days before your next billing date. Many users wait until a few days before their renewal and submit a cancellation, assuming it will take effect immediately. It does not. You will be charged again, and your account access will continue for another full month.

Fix: The moment you know you want to cancel, submit your request. Do not wait. Check your next billing date in your account settings, subtract 30 days, and mark that date on your calendar as your hard deadline for cancellation submission. Stopee recommends you submit your cancellation request at least 32 days before renewal to build in a safety buffer for processing delays.

Mistake 3: not saving proof before cancelling

Once your account is fully deactivated, you lose access to your billing history, plan details, and renewal dates. If a dispute arises with your bank or you need to escalate to the DTI, you have no way to pull those screenshots from inside your account.

Fix: Before you click "Cancel Subscription," take detailed screenshots of your Plans & Licenses page, your billing history, your next renewal date, and any add-ons. Save these images and any confirmation emails you receive. Keep them in a dedicated folder for at least 6 months after cancellation ends.

Mistake 4: assuming silence means cancellation

Some users submit a cancellation request, do not receive an immediate confirmation email, and assume it went through. Then they check their bank statement a month later and find they were charged again.

Fix: Demand written confirmation. If you use live chat, ask the agent to send you a confirmation email. If you cancel through the website, screenshot the final confirmation page. If you use postal mail, send it via registered post and keep the proof of delivery slip. Do not consider your cancellation complete until you have documentation that proves it.

A checklist for safe dealmachine cancellation

Use this checklist to ensure your cancellation is complete and your account is truly closed.

• At least 32 days before renewal: Log in and note your next billing date in your calendar.
• Immediately before cancelling: Screenshot your Plans & Licenses page, billing history, and any add-ons.
• Screenshot the subscription method: Note whether you subscribed via web, App Store, or Google Play.
• Submit cancellation through the correct channel: Web if you subscribed online, App Store or Google Play if you subscribed through those platforms.
• Save the final confirmation page: Take a screenshot of the cancellation confirmation screen before you leave.
• Check your email within 30 minutes: Confirm that you received a cancellation confirmation email from Dealmachine.
• Wait 24 hours, then log back in: Verify that your account status has changed to "Cancelled" or "Inactive" in the Plans & Licenses section.
• Mark your calendar for renewal date: Set a reminder for the day before your final renewal date. Log in and confirm you were not charged.
• Check your bank statement 2 days after final renewal date: Verify no charge appears. If a charge does appear, immediately file a dispute with your bank and contact Dealmachine.
• Store all documentation: Keep screenshots, emails, and chat transcripts in a folder for 6 months.

Pricing table: dealmachine subscription costs in the philippines

User reviews and real cancellation experiences

Feedback from Filipino and international Dealmachine users reveals recurring themes about cancellation and billing. Many users praise the lead quality and dialer tools but report frustration with automatic renewal and support responsiveness.

Common complaints from users who have cancelled

On Trustpilot and similar review platforms, users report that Dealmachine's cancellation process is not always clear upfront. Some say they submitted cancellation requests but were still charged after the stated cancellation date. Others mention that live chat support delayed responses by hours or days during peak times, making it difficult to resolve billing issues quickly.

Card processing failures are also a frequent complaint from Philippine users. Banks in the Philippines sometimes flag Dealmachine charges as foreign transactions, causing declines. When a charge fails, Dealmachine's retry logic can create multiple attempts on your card, leading to overdraft fees and confusion about whether your account is active.

Stopee has reviewed these complaints in detail and found that users who took screenshots, submitted cancellation requests early, and verified completion through multiple methods had far fewer issues.

What successful cancellers say

Users who cancelled smoothly typically followed this pattern: they logged in immediately when they decided to leave, took screenshots of everything, submitted their cancellation request through the correct channel, saved the confirmation email, and then verified the cancellation status 24 hours later. Those who did this rarely reported being charged after cancellation.

Alternatives to cancellation: downgrade or pause instead

If you are not ready to fully exit Dealmachine but need to reduce your costs, you have two options: downgrade to a lower-tier plan or pause your subscription temporarily.

Downgrading to a lower plan

Instead of cancelling completely, you can downgrade from Pro Plus (₱13,395.00) to Pro (₱8,235.00) or Starter (₱5,445.00). This keeps your account active, preserves your lead history, and reduces your monthly cost. Downgrading usually takes effect immediately or at the start of your next billing cycle, depending on your signup date.

To downgrade, go to Plans & Licenses in your account settings and select a lower tier. You may receive a pro-rata credit for the remainder of your current billing period, or you may need to pay the difference immediately.

Pausing your subscription

Some subscription services offer a pause or freeze feature that temporarily suspends billing while keeping your account data intact. Check your account settings to see if Dealmachine offers this option. A pause typically lasts 30 to 90 days, after which your account will resume auto-renewal unless you renew your pause or cancel outright.

Warning: Do not confuse "pause" with "cancel." A paused account will still be charged once the pause period ends. If you want the charges to stop permanently, you must cancel, not pause.

Final steps after your cancellation is confirmed

Cancellation is not the end of the process-it is the beginning of your verification phase. Your peace of mind depends on following through for a few weeks after your final billing date.

What to do on the day your cancellation takes effect

When your account access expires (usually at midnight on the last day of your final billing period), you should no longer be able to log in to Dealmachine. Try logging in. If you still have access, or if you see a message that says "Trial Mode" or "Limited Access," contact live chat immediately to clarify your status.

Export any remaining lead lists, workflows, or contact notes you need. After a certain date, the company may delete your data permanently or require you to pay to retrieve it. Do not wait-export now.

Monitoring your bank account after cancellation

For the next three months, check your bank statement regularly for any Dealmachine charges. Set a calendar reminder to check on the 5th of each month. If you see a charge appear after your cancellation date, your account may not have been properly terminated in the system.

If you are charged after cancellation, do not delay. Contact Dealmachine live chat first and ask for an explanation. Provide your cancellation confirmation screenshot. If the company does not respond within 5 business days or refuses to issue a refund, file a dispute with your bank immediately. Stopee has helped thousands of consumers cancel subscriptions and recover unwanted charges by staying alert and acting fast during this verification window.

Document everything for future reference

Create a simple spreadsheet with the date you cancelled, your cancellation confirmation details, your final billing date, and your final amount charged. Keep this alongside your screenshots for at least 12 months. If any dispute arises in the future, you have a clean record.

Dealmachine cancellation address and postal information

If you choose to cancel by mail, use the following address listed in Dealmachine's California Privacy Policy:

Dealmachine
Cancellation Request / Account Termination
[Address listed in California Privacy Policy-contact Dealmachine support for the current mailing address or check their privacy policy page directly]

When you mail your cancellation letter, include your full name, email, account username, and your next billing date. Send it via registered post or tracked courier. Keep the proof of delivery slip. Allow 10 to 14 business days for your letter to be received and processed.

Pro tip: Email your cancellation request to Dealmachine support as well, even if you are mailing a physical letter. This creates a dual trail and increases the likelihood your request is processed quickly.

Summary: taking control of your dealmachine subscription

Dealmachine is a powerful tool for real estate investors, but like any subscription, it demands active management. The automatic renewal cycle, the 30-day notice requirement, and the support time zones can all create friction for Philippine users if you are not careful.

Your path forward is clear: know your next billing date at least 32 days in advance, take screenshots of your current plan and billing status, submit your cancellation through the correct platform, save your confirmation, and verify the cancellation took effect 24 hours later. If you are charged after your cancellation date, escalate to your bank immediately and file a dispute if needed.

Stopee is here to guide you through every step of this process. We understand that subscription cancellations are frustrating, and you deserve clarity and control over your money. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and take back their billing autonomy. Whether you need step-by-step help, advice on your rights under Philippine consumer law, or support filing a dispute with your bank, Stopee is your advocate.

You are not locked into Dealmachine. You have rights, you have options, and you have a clear path to cancel. Act now, document everything, and reclaim your account.