Manage Trustpilot

How to cancel trustpilot and stop monthly charges in the philippines

Why you might want to cancel trustpilot

Trustpilot is a powerful review management platform, but for many Philippine businesses, the monthly cost quickly becomes harder to justify than expected. You might cancel because the pricing doesn't fit your budget, your team finds the interface difficult to navigate, you've migrated to a local alternative, or you simply don't need the advanced features that come with Premium or Advanced plans.

Whatever your reason, cancelling should be straightforward. Unfortunately, many users in the Philippines struggle because Trustpilot's cancellation process isn't always obvious, and automatic renewal can catch you off guard. At Stopee, we've guided thousands of consumers and business owners through cancellation confusion, and we know the friction points. This guide cuts through that friction.

The real cost of staying subscribed

Trustpilot operates on a 12-month commitment billed monthly, not month-to-month flexibility as many assume. That means you could be paying ₱18,299 (Plus plan) to ₱67,871 (Advanced plan) every month until you actively cancel. If you're a small business owner in Cebu, Manila, or Davao paying in Philippine pesos, those charges add up fast when your team isn't actively using review invitations or analytics dashboards.

Automatic renewal is real: Trustpilot renews your subscription at the end of each billing cycle unless you cancel first. That's why understanding your billing date and cancellation window matters. Stopee exists to help you take back control of subscriptions that no longer serve you, and Trustpilot cancellation is no exception.

Signs you should cancel trustpilot

You're a good candidate for cancellation if any of these apply to you: your team rarely logs in, you've found a cheaper local review tool, you're unhappy with customer support response times from overseas, you can't justify the monthly cost against actual customer conversion gains, or you've discovered Trustpilot's engagement features don't integrate well with your existing business software.

The decision to cancel isn't about Trustpilot being a bad service-it's about fit. A tool that costs ₱18,299 per month needs to earn its place in your budget. If it isn't, cancelling is the smart move.

Understanding your trustpilot billing and commitment

Before you cancel, understand exactly what you're committed to and when your next charge hits. This section breaks down pricing, billing cycles, and the 12-month commitment structure.

Trustpilot pricing in the philippines (in philippine pesos)

Trustpilot offers three main paid tiers. All plans are billed monthly, but they're structured as 12-month contracts. Here's what you're paying:

Pro tip: Don't confuse monthly billing with month-to-month flexibility. You're locked into a 12-month contract even though your card is charged every 30 days. That's why cancelling before your next renewal date is critical.

How trustpilot's automatic renewal works

When you signed up for Trustpilot, you agreed to automatic renewal. This means your subscription extends for another 12-month contract at the end of your current period unless you cancel. Trustpilot will bill your card automatically, usually 5 to 10 days before your renewal date.

The problem: many Philippine users don't receive renewal reminders, or they ignore them. Then a charge appears on their statement weeks later and they feel blindsided. You control this by logging in now and checking your exact renewal date.

Your billing date and renewal window

Log into your Trustpilot Business account and find the subscription management page. You'll see your current plan name, your billing date, and the date your next renewal is scheduled. This date is your cancellation deadline. If your renewal is on the 15th and today is the 12th, you have 3 days to cancel and avoid the next charge.

Warning: If you cancel after your renewal date, you've already been charged for the next cycle. Trustpilot's refund policy for early cancellation isn't generous, so timing matters.

How to cancel trustpilot in the philippines

Cancellation happens through your Business account. Here's the step-by-step process to stop charges and exit your subscription cleanly.

Step-by-step cancellation through your business account

This is the main method for all direct Trustpilot subscribers in the Philippines. Follow these steps in order:

1. Log into your Trustpilot Business account at business.trustpilot.com using your email and password
   • If you've forgotten your password, use the "Forgot password" link to reset it
   • Check your email (including spam) for the reset link
2. Navigate to your account settings or billing dashboard (usually in the left sidebar or account menu)
   • Look for "Settings," "Billing," or "Subscription Management"
   • If you can't find it, click your profile icon in the top right corner
3. Find your current plan and look for a "Cancel subscription" or "End membership" button
   • This button may also say "Manage plan" or "View subscription details"
   • Click it to open the subscription summary
4. Click "Cancel subscription" and follow the confirmation prompts
   • Trustpilot may ask why you're leaving (feedback question)
   • Answer honestly, but know this won't change your cancellation-it's just feedback
5. Confirm your cancellation by clicking the final "Yes, cancel" button
   • You may see a retention offer here-ignore it unless you genuinely want to stay
   • Take a screenshot of the confirmation message
6. Check your email immediately for a cancellation confirmation from Trustpilot
   • This email is your proof; save it in a folder labeled "Cancellations" or "Trustpilot"
   • If no email arrives within 10 minutes, log back in and verify the cancellation went through

Pro tip: Take screenshots at steps 3, 5, and 6. These become your proof if a charge appears unexpectedly or if you need to dispute a billing issue with your card issuer. Stopee recommends keeping all cancellation evidence for at least 90 days after you cancel.

If you subscribed via the app store or google play

Some Philippine users sign up for Trustpilot through their mobile device. If that's you, cancellation doesn't happen in the Trustpilot app-it happens in your device's app store settings. Follow the correct method for your phone:

For iPhone users (App Store):

1. Open the App Store and tap your profile icon in the top right corner
2. Tap "Subscriptions"
3. Find "Trustpilot" and tap it
4. Tap "Cancel subscription" at the bottom of the screen
5. Confirm by tapping "Confirm cancellation"

For Android users (Google Play):

1. Open Google Play and tap your profile icon in the top right corner
2. Tap "Payments and subscriptions," then "Subscriptions"
3. Find "Trustpilot" and tap it
4. Tap "Cancel subscription"
5. Follow the prompts to confirm

Warning: Uninstalling the Trustpilot app does NOT cancel your subscription. You must go through the app store settings to actually stop charges.

Contacting trustpilot support if self-service cancellation fails

Sometimes the online cancellation button doesn't work or disappears. If that happens, reach out directly to Trustpilot's support team. Here are the contact methods available to Philippine users:

• Email: support@trustpilot.com (include your account email, company name, and request to cancel)
• Phone: +1 888 966 1799 (Monday to Friday, 9 a.m. to midnight CET-note this is US Central time)
• Live chat: Available through your Business account dashboard (if you can still access it)

When you contact them, include your full name, company name, account email, and the date you want the cancellation to take effect. Be polite but firm: "I want to cancel my Trustpilot subscription effective immediately. Please confirm cancellation in writing."

Stopee's research shows that email gets a response within 2-3 business days. Phone calls often connect you to someone in Europe, so be prepared for a time zone mismatch. Keep copies of every message you send.

What happens after you cancel trustpilot

Cancellation isn't the end of the story. You need to know what you can still access, when your data disappears, and what to watch for on your next billing statement.

Access to your data and reviews after cancellation

Trustpilot doesn't clearly state how long your data remains accessible after cancellation, which frustrates many users. Here's what you should expect: your business profile will still exist (customers can still see reviews and leave new ones), but you won't be able to log in to your Business account dashboard anymore. That means you can't manage reviews, send invitations, or view analytics.

Before you cancel, export any data you want to keep: review transcripts, customer feedback, analytics reports, and widget code. Download these to your computer or save them to Google Drive. Once your Business account access ends, retrieving this information becomes much harder.

Pro tip: Use Trustpilot's export tools while you still have access. Look for "Download" or "Export" buttons in your analytics or reviews sections. If Trustpilot has review export features, use them now.

Your profile and customer reviews remain visible

Cancelling Trustpilot doesn't delete your company profile or remove customer reviews. Your business profile stays live on Trustpilot, and customers can still see and add reviews. You simply won't be able to respond to them, send review invitations, or track analytics anymore. That's actually fine for many small businesses-your reputation stays intact, you just stop paying for active management.

If you want to keep customer reviews but stop paying Trustpilot, this is exactly what happens. If you want to fully remove your profile, that's a separate process and requires contacting support directly.

When to expect your final charge

If you cancel before your renewal date, you should not be charged again. Your subscription ends on your current billing cycle's last day. If you cancel on the 5th of the month but your billing cycle runs the 15th to the 14th, you'll keep access until the 14th, then it stops.

If you're charged again after cancelling, contact your bank or card issuer immediately and dispute the charge as unauthorized. Stopee recommends checking your statement for 60 days after cancellation to catch any surprise charges.

Your consumer rights and refund options in the philippines

The Philippines has strong consumer protection laws. Know what they say about subscription services and refunds, and how to use them if Trustpilot doesn't cooperate.

The consumer act of the philippines (Republic act no. 7394)

The Consumer Act protects you when you buy services, including digital subscriptions like Trustpilot. Here are the key rights that matter for cancellation and refunds:

• Right to information: Trustpilot must clearly disclose its subscription terms, auto-renewal policy, and billing cycle. If they didn't make this clear when you signed up, that's a violation.
• Right to fair terms: The service must deliver what it promises. If Trustpilot's features don't work or are significantly different from the description, you may have grounds for a refund.
• Right to cancel: You can cancel any service subscription. If Trustpilot makes cancellation deliberately difficult, that's an unfair practice.
• Right to refund: If you cancel within a reasonable period (typically 14 days for online services), you may qualify for a refund of charges paid.

Asking for a refund if you cancel within 14 days

If you signed up for Trustpilot fewer than 14 days ago and want to cancel, you have a strong legal argument for a full refund under the Consumer Act. Send an email to support@trustpilot.com with this message:

"I request a full refund of my Trustpilot subscription payment of [amount] dated [date], as I am exercising my right to cancel within 14 days of purchase under the Consumer Act of the Philippines (RA 7394). Please process this refund to my original payment method within 7 days and provide written confirmation."

Keep this email simple, factual, and polite. Trustpilot may push back, especially if you've already used the service. Be firm: the law is on your side if you're within the 14-day window.

Escalation: the department of trade and industry (DTI)

If Trustpilot refuses to refund you or doesn't respond to your cancellation request within 10 days, you can file a complaint with the Department of Trade and Industry (DTI). The DTI investigates unfair trade practices, including unauthorized billing and failure to honor cancellations.

Visit the DTI website (dti.gov.ph) or call 1-386-DTI (1-386-384) to file a consumer complaint. You'll need: your Trustpilot account details, proof of charges, screenshots of cancellation attempts, and any communication with Trustpilot. The DTI takes these complaints seriously, and companies often cooperate when the DTI gets involved.

Stopee's experience shows that DTI complaints resolve within 30-45 days. It requires patience, but it works.

Common mistakes to avoid when cancelling trustpilot

Cancellation sounds simple, but small mistakes can cost you money or leave you stuck. Here are the traps Stopee sees repeatedly.

Mistake 1: assuming monthly billing means month-to-month cancellation

You're not alone if you thought your monthly charges came with monthly flexibility. Many users sign up thinking they can cancel anytime. Trustpilot's 12-month commitment isn't obvious until you read the fine print. Lesson: always check your contract terms before signing. If you're already subscribed, accept this reality and focus on cancelling before your next renewal.

Mistake 2: not taking screenshots or saving proof

If you cancel without evidence and then get charged again, proving you cancelled becomes nearly impossible. Trustpilot may claim they never received the cancellation request. Screenshots prove you did it. Take them every single time: when you click the cancel button, when the confirmation appears, and when you receive the email. Stopee has helped thousands of users recover refunds because they had screenshots.

Mistake 3: cancelling in the app but forgetting the app store

If you subscribed on iPhone or Android, cancelling in the Trustpilot app doesn't work. You have to cancel in the App Store or Google Play settings. Many users cancel in the wrong place, think they're done, then get billed again. Check where you originally signed up-that's where you cancel.

Mistake 4: expecting an instant refund

Refunds don't happen automatically. If Trustpilot owes you money (because you cancelled early or they violated the Consumer Act), you have to request it explicitly. Don't assume they'll notice or do the right thing unprompted. Send a formal refund request email with the details above.

Mistake 5: ignoring your billing statement after cancelling

Check your statement 10 days, 30 days, and 60 days after you cancel. Some companies try to sneak renewal charges through after users think they've exited. If you see an unexpected Trustpilot charge after cancellation, dispute it immediately with your bank.

Pre-cancellation checklist for philippine users

Before you hit that cancel button, work through this checklist. It takes 10 minutes and prevents 90% of cancellation regrets.

• Log into your Trustpilot Business account and find your exact renewal date (screenshot it)
• Export or download any reviews, analytics reports, or customer data you want to keep
• Check your current plan name and monthly cost (take a screenshot)
• Find your latest billing statement from your bank or card issuer (save it)
• Identify where you subscribed: web, App Store, or Google Play (you'll cancel in the same place)
• Write down Trustpilot's support email and your account details in case you need to contact them
• Plan the exact time you'll cancel (ideally 2-3 days before your renewal date)
• Set a phone reminder 10 days after cancellation to check your bank statement

Trustpilot alternatives for philippine businesses

If you're cancelling because Trustpilot doesn't fit your business, consider these alternatives. Not all are perfect, but they're cheaper or better suited to smaller Philippine teams.

Pro tip: Google Reviews and Facebook Reviews are free. If you only need basic review collection, they're enough for most Philippine businesses. You don't need Trustpilot's advanced analytics unless you're actively trying to convert customers from reviews.

After cancellation: managing your reputation without trustpilot

Cancelling Trustpilot doesn't mean your online reputation disappears. In fact, most of your reviews remain visible. Here's how to stay on top of your reputation after you stop paying.

Your trustpilot profile stays live

When you cancel, your company profile doesn't disappear from Trustpilot. Customers can still see your reviews and your rating. You'll simply lose the ability to respond to reviews or send invitations. For many businesses, this is fine-you keep the reviews, you stop paying, and you avoid the monthly ₱18,299+ charge.

Responding to reviews after cancellation

If you want to reply to customer reviews after you cancel, you won't be able to do it from Trustpilot's dashboard. You'll need to contact Trustpilot support and request manual responses, or you can ask customers to review you on Google or Facebook instead, where you can respond for free.

Collecting future reviews without trustpilot

Use Google Reviews or Facebook instead. Both are free, both integrate with local Philippine search results, and both let you ask customers directly for reviews using QR codes or links. Stopee recommends this for any business looking to cut subscription costs without losing reputation management.

Trustpilot cancellation contact information

If you need to reach Trustpilot directly for cancellation support or disputes, here are your official channels:

Email: support@trustpilot.com

Phone: +1 888 966 1799 (Monday-Friday, 9 a.m. to midnight CET)

Online portal: business.trustpilot.com (Business account login)

For consumer complaints in the Philippines: Department of Trade and Industry (DTI), website: dti.gov.ph, hotline: 1-386-DTI

Trustpilot does not maintain a dedicated office in the Philippines. All support is handled through international channels, which is why email often provides better documentation than phone calls.

Final thoughts: taking control of your subscriptions

Cancelling Trustpilot isn't complicated once you know the exact steps and watch for the common mistakes. You've now got the insider knowledge to avoid auto-renewal charges, protect your data, and escalate to the DTI if Trustpilot doesn't cooperate.

Remember: monthly billing isn't the same as month-to-month flexibility. Trustpilot's 12-month commitment is real, but it's also escapable. Cancel before your renewal date, take screenshots, check your statement 60 days later, and you'll be free.

Stopee has helped thousands of consumers cancel subscriptions they no longer need-Trustpilot included. Whether you're switching to a cheaper platform, moving to Google or Facebook Reviews, or simply tightening your business costs, cancelling Trustpilot puts money back in your pocket. If Trustpilot refuses to cooperate, the DTI and the Consumer Act of the Philippines are on your side.

Cancel with confidence. Stopee's got your back.