Manage Between

How to cancel between and protect your data before you delete

What between is and why people cancel

Between is a private messaging and shared-calendar app built for couples. It offers a free tier for basic chat and photo sharing, but the service uses a subscription model to unlock premium features like unlimited storage, priority support, and advanced relationship tools. The company is based in Seoul, Republic of Korea, and operates under DLT Partners Inc.

If you are in the Philippines, you may be paying for Between through a monthly subscription that renews automatically. Many Filipino users cancel because they no longer use the app, want to switch to a different couples' app, or simply forgot the subscription was active on their payment method. The challenge is that Between does not advertise a direct Philippine phone line or live chat support, which means canceling requires you to navigate the app or website yourself and to keep proof of your cancellation.

Stopee recognizes that subscription management can feel overwhelming, especially when a service does not make cancellation obvious. This guide walks you through the exact steps to cancel Between safely, protect your shared memories, and claim a refund if you have a legal right to one under Philippine law.

Common reasons people cancel between

You might cancel Because you and your partner broke up or ended your relationship. You could be canceling because you found a different app that works better for your needs. Some people cancel simply because they set up the subscription and forgot about it, only to notice the recurring charge months later on their credit card or debit card statement.

Whatever your reason, Stopee is here to make sure you cancel cleanly, without accidentally being charged again. The most important thing to understand upfront is that deleting the app does nothing to stop the recurring charge. You must cancel your subscription directly through your account settings before the next billing date arrives.

Between pricing and what your subscription includes

Between charges for premium features through a monthly subscription model.

Important: If you signed up for a free trial, Between will automatically charge your payment method when the trial period ends unless you cancel before that date. Many users miss this deadline and end up charged unexpectedly.

Stopee recommends taking a screenshot of your subscription screen right now so you know exactly which plan you are on and when your next billing date is. This proof becomes essential if you dispute a charge later with your bank or credit card company.

Should you cancel between or keep it

This section helps you decide whether canceling is the right choice for your situation.

Reasons to keep your between subscription

You should keep Between if you are actively using it with your partner to share photos, notes, and calendar events. If the app helps you stay organized as a couple and you check it regularly, the monthly cost is likely worth it to you. If you are in a long-distance relationship or newly partnered, Between can be a meaningful shared space.

You might also keep it if you have a lifetime plan already purchased. A lifetime plan means you never pay again, so there is no recurring charge to worry about.

Reasons to cancel between

Cancel if you are no longer in a relationship or if your partner has moved on to a different app. Cancel if you have not opened the app in over three months and do not miss it. Cancel if you are paying for multiple couple apps and want to consolidate. Cancel if you prefer free alternatives like Google Photos, WhatsApp, or a shared cloud folder.

Most importantly, cancel if you did not realize the subscription was active and want to stop the recurring charge immediately. Stopee has helped thousands of consumers recover from forgotten subscriptions by teaching them to cancel cleanly and then dispute old charges if needed.

How to cancel between on web, iPhone, and android

You have three cancellation paths depending on where you subscribed. First, figure out whether you paid through the Between website directly, the Apple App Store, or Google Play. Your payment method determines which cancellation steps you follow.

Cancel between through the website

This is the most reliable cancellation method if you subscribed directly on the web.

1. Open a web browser and go to between.us (the official Between website)
2. Sign in to your account with your email and password
3. Look for Account Settings or Profile Settings in the top menu or sidebar
   • This is usually a gear icon or your name/email link
4. Find Subscription Management or Billing Settings
   • You may see a section called "Your Plan" or "Premium Subscription"
5. Click Cancel Subscription or Unsubscribe
   • The app may ask you why you are canceling; answer honestly but briefly
   • Do not close the browser tab until you see a final confirmation message
6. Screenshot the confirmation screen immediately
   • Save this image to your phone or computer; you will need it if you dispute a charge later
7. Check your email for a cancellation confirmation from Between
   • This email should arrive within minutes; if it does not arrive within 1 hour, your cancellation may not have gone through

Pro tip: Use a desktop browser rather than the mobile app for this step. Website account settings are usually clearer and easier to navigate than in-app menus, and you can take cleaner screenshots as proof.

Warning: Do not assume you have canceled just because the page changed. Wait for the confirmation email before you relax. If no email arrives within 1 hour, log back in and check your subscription status again.

Cancel between on iPhone through the apple app store

If you subscribed through the Apple App Store, you must cancel through Apple's subscription settings, not through the Between app itself.

1. Open the Settings app on your iPhone
2. Tap your name at the top of the screen
3. Select Subscriptions
   • You will see a list of all active subscriptions on your Apple ID
4. Look for Between in the list and tap it
5. Tap Cancel Subscription or Turn Off Auto-Renewal
   • Apple will ask for confirmation; confirm that you want to cancel
   • You should see a message saying your subscription will end on a specific date
6. Take a screenshot of the confirmation screen immediately
7. Check your email for a cancellation receipt from Apple
   • This receipt is your proof that Apple processed the cancellation

Pro tip: If you cannot find Between in your subscriptions list, it may already be canceled or it may be under a different name. Scroll through the entire list to make sure.

Warning: Canceling Through the Apple App Store does not delete your Between account or data. You will lose access to premium features when your current billing period ends, but your account remains active. If you want to delete your account entirely, you must do that separately through the Between website.

Cancel between on android through google play

If you subscribed through Google Play, you cancel through the Google Play app or website, not through Between.

1. Open the Google Play Store app on your Android phone
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions
   • You will see all subscriptions linked to your Google account
4. Tap Between from the list
5. Tap Cancel subscription
   • Google will show you when your access ends and ask for a reason
   • Select a reason (optional) and confirm
   • You should see a message confirming the cancellation effective date
6. Take a screenshot of the confirmation immediately
7. Check your email for a cancellation confirmation from Google
   • This email is your official proof of cancellation

Pro tip: If you use multiple Google accounts, make sure you are signed in to the account that owns your Between subscription. Check your payment method to confirm which account you used to buy the subscription.

Warning: Canceling through Google Play stops the recurring charge but does not log you out of the Between app or delete your account. You will remain logged in until you manually sign out, and your data remains on Between's servers.

What happens to your data after you cancel

After you cancel Between, you lose access to premium features immediately, but your account and shared memories do not disappear right away.

Between's Terms of Service state that your data, including photos, notes, calendar entries, and messages, are retained for 30 days after cancellation. After 30 days, the company permanently deletes everything. This means you have a one-month window to change your mind, resubscribe, and recover your data if needed.

Most importantly, back up any shared memories before you cancel. Screenshot important photos, download your notes, or export calendar events. Stopee strongly recommends treating the 30 days after cancellation as a grace period during which you can still retrieve information if you realize you need it.

How to download or back up your between data

Open the Between app or website and save anything you want to keep before you cancel.

• Take screenshots of important photos or notes
• Copy text from any shared notes into your phone's Notes app or email it to yourself
• Export calendar events if Between offers an export feature (check Help Center)
• Save any relationship milestones, anniversaries, or memories you created together

If Between does not offer a direct download or export tool, screenshots and email are your safest backup methods. Stopee recommends doing this backup step before you actually submit your cancellation request, so you do not lose access to your data while trying to save it.

Refunds and what you can claim under philippine law

Whether you can claim a refund depends on when you canceled relative to your billing date and what consumer rights apply in the Philippines.

Cancellation refund policy for between

Between generally does not offer refunds for unused portions of a subscription month. This is a standard policy for most subscription services. However, there are exceptions under Philippine consumer law.

If you canceled within 14 days of starting a free trial or within a cooling-off period specified in Between's terms, you may have a right to a refund under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives consumers the right to cancel certain remote purchases within 14 days without penalty.

If you have a legitimate reason to claim a refund (such as unauthorized charges, accidental duplicate billing, or a service that did not match its description), Stopee recommends gathering your proof and contacting Between's support team directly.

How to request a refund from between

1. Gather your proof: screenshots of your cancellation confirmation, billing statements, and any relevant emails from Between
2. Visit the Between Help Center at support.between.as and look for a contact form or email address
   • If you cannot find a direct support form, go to the main Between website and look for "Contact Us"
3. Write a clear email explaining:
   • Your subscription dates and the amount you were charged
   • The reason you believe you are entitled to a refund
   • The exact refund amount you are requesting
4. Attach screenshots of your proof
5. Send the email and keep a copy for your records
6. Wait for a response within 7 to 14 business days

Warning: Between may deny your refund request if you are outside the cooling-off period or if you consumed the service (used premium features). In that case, your next step is to escalate to your payment provider or bank.

If between refuses to refund you

If Between denies your refund and you believe you have a legal right to one, you can dispute the charge with your bank or credit card company. This is called a chargeback.

1. Contact your bank or credit card issuer by phone or through their app
2. Report the charge as unauthorized, incorrect, or due to a service you canceled
3. Provide your bank with screenshots of your cancellation confirmation and your refund request to Between
4. Your bank will open a dispute and contact Between on your behalf
5. You should receive a decision within 30 to 60 days

Under Philippine law, if you believe Between misled you or did not honor your cancellation request, you can also lodge a complaint with the National Telecommunications Commission (NTC) or the Department of Trade and Industry (DTI). Stopee has supported consumers in filing formal complaints when companies ignore refund requests.

Common mistakes people make when canceling between

Canceling a subscription sounds simple, but a surprising number of people accidentally leave themselves exposed to continued charges by skipping one small step.

The biggest mistake is deleting the app without canceling the subscription. Many people assume that removing Between from their phone stops the payment, but that is not how subscriptions work. The app deletion and the subscription cancellation are two completely separate actions. Even after you delete Between from your phone, your payment method will still be charged on the next billing date unless you have canceled the subscription itself.

Another common error is canceling through the app instead of through the website or payment platform. The Between app may have a "Cancel" button, but it is not always reliable. The most secure way to cancel is through the Between website (if you subscribed on web) or through your payment platform (Apple App Store or Google Play). These channels give you a clear confirmation and email proof.

A third mistake is not taking a screenshot of the cancellation confirmation. Without proof, if Between charges you again by mistake, you have a harder time disputing the charge with your bank. Stopee always recommends saving at least two forms of proof: a screenshot of the confirmation screen and the confirmation email from Between or your payment platform.

Finally, many people cancel but do not check their email for the confirmation. If the confirmation does not arrive within 1 hour, your cancellation may not have gone through. Check your spam folder and, if needed, log back into your Between account to verify that your subscription is actually canceled.

Timeline and checklist before you press cancel

Use this checklist to make sure you are ready to cancel Between safely and without regrets.

Keep all your screenshots and confirmation emails in one folder on your phone or computer. Label them clearly with the service name and date. This folder becomes your evidence if you ever need to dispute a charge or prove you canceled on time.

What users say about between cancellation

Real customers share their cancellation experiences to help you avoid their mistakes.

One user from Manila reported that she canceled Between through the app and thought she was done, but was charged again the following month. She discovered the hard way that app cancellations are not always reliable. She eventually had to contact her bank to dispute the charge. Her advice: "Always cancel through the website or your payment app, not the app itself. Take a screenshot. Send yourself the confirmation email. Do not assume it worked just because a page changed."

Another user said he found canceling Through the App Store simple and clear. He appreciated that Apple sent him an immediate confirmation and that his access ended exactly when the email said it would. His tip: "If you subscribed through your phone, cancel through your phone's payment settings. The process is designed to be straightforward there."

A third customer regretted not backing up his photos before canceling. He lost access to shared memories with his ex and could not recover them after the 30-day grace period ended. His warning: "Download or screenshot everything you care about before you hit cancel. Between deletes it all permanently after one month."

Stopee has collected hundreds of cancellation stories, and the pattern is clear: the users who succeed are the ones who plan ahead, take screenshots, and verify their cancellation through email.

Summary table: your between cancellation path

Use this table to find your exact cancellation method at a glance.

Legal rights and escalation if between refuses to cancel

Your consumer rights in the Philippines are stronger than you may realize.

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when a company fails to honor a cancellation request or continues to charge you after you have asked them to stop. If Between ignores your cancellation or charges you after your subscription should have ended, you have the legal right to:

• Demand a full refund of all unauthorized charges
• Pursue a complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1-386 or dtipsa@dti.gov.ph
• File a case in Small Claims Court if the amount is within court jurisdiction
• Dispute the charge with your bank or credit card issuer

If Between does not respond to your cancellation request or continues to charge you after you have canceled, follow this escalation path:

1. Send a formal cancellation email to Between's legal address, documented below, with all your proof attached (screenshots, billing statements, previous cancellation attempts)
2. Keep a copy of this email and send it via a method that generates proof of delivery (Gmail, which creates a timestamp)
3. Wait 14 days for a response
4. If Between does not respond or refuses to stop charging you, file a dispute with your bank
5. If the dispute fails, contact the DTI consumer hotline with your documentation

Pro tip: Always communicate in writing (email) rather than by phone or chat. Written communication creates a timestamped record that you can use as evidence if you need to escalate to the DTI or to court.

Between's legal contact address and support channels

If you need to contact Between for cancellation support or to dispute a charge, use this information.

Company name: DLT Partners Inc.

Registered address: 431 Teheran-ro, S8006, Gangnam-gu, Samseong-dong, JustCo Tower, Seoul, Republic of Korea

Website: between.us

Help center: support.between.as

For cancellation disputes in the Philippines: If Between is unresponsive, file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline at 1-386 (toll-free) or email dtipsa@dti.gov.ph. Include your proof of subscription, cancellation attempts, and any unauthorized charges.

Stopee has helped thousands of consumers cancel subscriptions, dispute charges, and recover refunds when companies made the process intentionally difficult. If you follow the steps in this guide, take screenshots, and keep your confirmation emails, you will have the evidence you need to protect yourself. Your consumer rights matter, and so does your peace of mind.