Manage Bonafide

How to cancel bonafide and stop charges in the philippines

Understanding bonafide and why you might want to cancel

Bonafide operates as a subscription-based service designed primarily for healthcare and wellness providers, though it also serves individual subscribers in the Philippines. Your ability to cancel depends entirely on where you signed up: through their website account system, the Apple App Store, or Google Play. This matters because each billing channel has different cancellation requirements, and missing the right one means you continue paying even after you think you've quit.

What bonafide offers and how it charges you

Bonafide delivers enterprise resource planning (ERP) solutions tailored for durable medical equipment (DME) and home medical equipment (HME) providers. Consumer subscribers typically pay for recurring memberships that grant access to their platform, points, member status, and rewards. The verified recurring plan shows pricing at approximately $95.00 USD (roughly ₱5,368 PHP monthly), though enterprise customers may negotiate custom billing rates.

Here's what catches most people off guard: Bonafide does not issue refunds for canceled memberships, and you forfeit any unused time in your billing period. Additionally, all unredeemed points, awards, and achieved member status vanish immediately upon cancellation and cannot be reinstated or transferred. This means if you cancel mid-month, you lose both the remaining days and any accumulated benefits with no compensation.

Your cancellation rights under philippine consumer law

The Philippines' Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair cancellation practices. Under this law, companies must provide you with a transparent, accessible way to cancel subscriptions, and they must honor cancellation requests made through clear communication channels. Bonafide's stated policy requires written notice to proceed with cancellation, which aligns with these protections as long as you maintain proof of your request.

If Bonafide refuses to cancel your subscription or continues charging after you've sent a cancellation notice, you have grounds to escalate your complaint to the Department of Trade and Industry (DTI) Philippines or your local consumer protection office. Stopee recommends keeping every cancellation email, confirmation number, and billing record as evidence in case you need to file a formal dispute.

When you should cancel bonafide

Red flags that mean cancellation might be right for you

You may want to cancel if you no longer use the platform, if charges suddenly appear on your billing statement without your authorization, or if support becomes unreachable during your timezone. For Philippines-based users, a major pain point is the support availability window: Bonafide operates 8:00 AM to 10:00 PM Eastern Time (ET), which falls outside typical Philippine business hours. This time gap makes real-time support difficult and often forces you to wait days for email responses.

Shipping delays to the Philippines also represent a known issue. If your subscription includes physical product shipments, canceling your account does not stop a package already in transit, so your timing is critical. You may also wish to cancel if you've accumulated points or rewards you won't use, since these perish the moment your membership ends with no grace period or redemption window.

Reasons to keep your subscription active

If you actively use Bonafide's ERP tools for your medical equipment business or regularly redeem rewards and member benefits, keeping your subscription active makes financial sense. Similarly, if you've recently paid for a full month and your next billing date is weeks away, you might wait to cancel closer to that date to maximize the value of your payment. Stopee always recommends calculating the cancellation window so you cancel just before your next charge cycles.

How to cancel bonafide step by step

Preparation checklist before you send a cancellation request

The difference between a smooth cancellation and a messy one lies in preparation. Take these steps now to protect yourself:

1. Locate your most recent billing email or receipt from Bonafide and note the exact next charge date.
   • Check your email for messages from support@hellobonafide.com or the payment processor.
   • If using App Store or Google Play, open your subscription settings and screenshot the renewal date.
2. Screenshot your current account page, including your subscription plan name, status, and payment method on file.
   • Include the account dashboard showing your membership level and any active benefits.
3. Redeem all unredeemed points, awards, and any outstanding member benefits before sending your cancellation notice.
   • Bonafide forfeits these immediately upon cancellation with zero recovery options.
4. Collect all order numbers, invoice IDs, support ticket numbers, and communication records related to your account.
   • Save these in a single folder or document for future reference if disputes arise.
5. Note your account username or email address associated with Bonafide so you can reference it in your cancellation request.

Cancel through website or email (direct membership)

Most Bonafide subscribers signed up directly through the website, which means email cancellation is your primary route. This method requires written communication, so Stopee recommends following this sequence exactly to ensure your request is recorded and processed:

1. Open your email client and compose a new message to support@hellobonafide.com.
   • Use a subject line like: "Membership Cancellation Request - [Your Account Email]"
2. Write your cancellation message in clear, plain language with these core details:
   • Your full name and the email address registered on your Bonafide account.
   • Your account username or member ID number if you have one.
   • The exact date you want the cancellation to take effect (typically today or the date of your next billing cycle).
   • A direct statement: "I request immediate cancellation of my Bonafide membership effective [date]. Please confirm this cancellation in writing within 48 hours."
3. Send the email and immediately save a copy to a dedicated folder labeled "Bonafide Cancellation" in your email account or computer.
   • Do not delete this email thread - you may need it as proof if disputes arise.
4. Wait for Bonafide's response confirming cancellation. Pro tip: Most support teams respond within 24 to 48 hours, but timezone differences mean you may wait up to 72 hours.
   • If you don't receive a confirmation email within 5 business days, send a follow-up message referencing your original request date and time.
5. Once you receive written cancellation confirmation, verify your next billing cycle has been stopped.
   • Check your bank account or credit card statement approximately 5 to 7 days after the confirmed cancellation date to ensure no new charge appears.
6. Warning: If a charge does appear after your confirmed cancellation, contact your bank or payment processor immediately and dispute the charge as unauthorized. Provide them with the cancellation confirmation email as evidence.
   • You can also file a chargeback claim directly with your card issuer, which forces Bonafide to refund or justify the charge.

Cancel through the apple app store or google play

If you subscribed to Bonafide through a mobile app rather than the website, you must cancel through the app store where you paid. The website email route will not work because the payment and subscription data lives within Apple or Google's billing system, not Bonafide's servers. Follow these steps based on your device:

For iPhone and iPad (Apple App Store):

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner of the screen.
2. Tap "Subscriptions" from the menu that appears.
   • You'll see a list of all active subscriptions linked to your Apple ID.
3. Find "Bonafide" in the subscription list and tap it.
   • Review the renewal date and plan details to confirm you have the right subscription selected.
4. Tap "Cancel Subscription" or "Edit" and select the option to stop auto-renewal.
   • Apple will ask you to confirm the cancellation and may offer you a discount to keep the subscription - ignore this and proceed with cancellation.
5. Take a screenshot of the cancellation confirmation message from Apple, which shows the date your subscription ends.
   • Save this screenshot as proof in case billing issues arise later.

For Android devices (Google Play):

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Select "Subscriptions" from the menu options.
   • You'll see all subscriptions tied to your Google account.
3. Locate "Bonafide" and tap on it to view details.
   • Double-check the plan name and renewal date to ensure you're canceling the correct subscription.
4. Tap "Cancel Subscription" and confirm your decision when prompted.
   • Google may show a retention offer - dismiss it and complete the cancellation.
5. Screenshot the confirmation screen showing the cancellation is effective, including the date your access ends.
   • Store this image with your other cancellation documentation.

Understanding bonafide's refund and charging policy

What happens to your money after cancellation

Bonafide's refund policy is strict and non-negotiable according to their published terms: canceled memberships receive no refund, and unused time in your current billing period is forfeited without compensation. This means if you cancel on the 15th of a 30-day cycle, you lose the remaining 15 days and see no credit back to your payment method.

The only exception is if you cancel before your auto-renewal charge processes. If you request cancellation before the system debits your account for the next cycle, you avoid that specific charge. However, any payments already collected are final and non-refundable under Bonafide's stated policy.

When your access stops and what you lose

Upon cancellation confirmation, your membership access and all benefits terminate immediately. This includes loss of all unredeemed points, unachieved member status milestones, and any outstanding awards. Bonafide explicitly states these benefits cannot be reinstated or transferred to another account, so there is no way to recover them once you cancel.

If you're mid-transaction, mid-redemption, or waiting for a shipment, the cancellation does not pause or redirect that activity. Physical products already shipped remain in transit and will arrive after your membership ends, which may complicate return or support processes. For this reason, Stopee recommends canceling only when you're certain no active orders or pending benefits remain in your account.

What to do immediately after cancellation

Verify the cancellation took effect

Many consumers make the mistake of assuming cancellation is complete the moment they click "submit" or receive an email reply. You must actively verify that no further charges appear. Within 5 to 7 days after your confirmed cancellation date, check your bank account or credit card statement for any new Bonafide charge.

Pro tip: Set a calendar reminder for one week after cancellation to check your bank. This gives you time to dispute any unauthorized charges before they settle and become harder to reverse.

Monitor for surprise charges or re-subscription

Occasionally, companies re-bill accounts due to system errors, payment processor glitches, or deliberate practices designed to re-activate lapsed subscriptions. If you see a Bonafide charge appear on your statement after your confirmed cancellation date, take these steps immediately:

1. Review the charge date and amount against your cancellation confirmation email.
   • If the charge date is after your cancellation was confirmed, it's unauthorized and refundable.
2. Contact your bank or credit card company directly (not Bonafide) and initiate a dispute or chargeback claim.
   • Provide your cancellation confirmation email as evidence that you requested the subscription stop.
3. Simultaneously send a follow-up email to support@hellobonafide.com referencing your original cancellation request and the erroneous charge.
   • Request an immediate refund and demand written confirmation that your account has been permanently deactivated.
4. If Bonafide does not refund the charge within 10 business days, escalate your complaint to the DTI Philippines or your local consumer protection authority.
   • Include your cancellation proof, the unauthorized charge, and all correspondence with Bonafide in your complaint.

Request written confirmation of permanent deactivation

After you receive a cancellation confirmation, send one final follow-up email to support@hellobonafide.com requesting written confirmation that your account has been permanently deactivated and cannot be reactivated without your explicit written consent. This extra step creates an additional layer of protection against accidental re-billing or unauthorized account resurrection.

Common cancellation mistakes and how to avoid them

Assuming the cancellation happened without written proof

Cancellation frustration often stems from assuming your request was processed when no confirmation ever arrived. You may click a button, hang up the phone, or send an email and hear nothing back, only to discover weeks later that charges continued. Always wait for written, documented confirmation before considering your cancellation complete. Stopee strongly recommends email-based cancellation specifically because it creates an automatically timestamped record that proves you took action.

Canceling through the wrong channel

Bonafide subscribers who paid through Apple App Store or Google Play but attempted cancellation through the website email address discovered their cancellation request was ignored because the subscription data lives in the app store system, not Bonafide's internal database. Similarly, website direct subscribers who attempted cancellation through in-app settings found those requests went nowhere. Always identify your original payment source and cancel through that same channel only.

Forgetting to redeem points and rewards before cancellation

Points, awards, and member status perish instantly upon cancellation with zero recovery window. Many users discover only after cancellation that they had redeemable points worth money or rewards they never claimed. This is preventable: log into your account now, review your benefits dashboard, and redeem everything before you send any cancellation request.

Not checking for pending shipments or active orders

If you cancel while a physical product is in transit or an order is processing, the cancellation does not stop that shipment. You'll receive the package after your membership ends, which may create refund or return complications. Always verify your order history is clear and no shipments are pending before submitting your cancellation request.

Bonafide pricing and subscription options

Your consumer rights and how to escalate if cancellation fails

Rights granted under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) guarantees you the right to cancel subscriptions without undue barriers or hidden fees. Companies must provide you with clear, accessible cancellation methods and must process cancellations without requiring justification. Bonafide cannot legally force you to remain subscribed, cannot charge excessive termination fees, and cannot reactivate a canceled account without your explicit written consent.

If Bonafide refuses to cancel, continues charging after cancellation, or harasses you for cancellation requests, you have grounds for a formal complaint. Additionally, any auto-renewal must comply with transparency standards - the company must clearly disclose the terms, the auto-renewal date, and your cancellation rights at the point of purchase.

Escalation path if bonafide refuses to cancel

If Bonafide ignores your cancellation request, claims they cannot locate your account, or continues billing after you've sent a cancellation notice, follow this escalation sequence:

1. Send a second cancellation email to support@hellobonafide.com with a clear subject line stating "SECOND CANCELLATION REQUEST - URGENT" and referencing your first request by date and time.
   • Demand a written response within 48 hours confirming cancellation or explaining why it cannot be processed.
2. If Bonafide does not respond within 5 business days, contact your bank or payment processor and file a chargeback claim for any charges that occurred after your first cancellation request.
   • Provide your cancellation email(s) as supporting evidence that you clearly requested the subscription end.
3. File a formal complaint with the Department of Trade and Industry (DTI) Philippines or your local consumer protection office.
   • Include all cancellation requests, email confirmations (or lack thereof), billing statements, and your bank statements showing unauthorized charges.
   • Stopee recommends visiting the DTI website (dti.gov.ph) or visiting your nearest DTI office in person to lodge the complaint.
4. If the dispute involves a large amount or affects multiple billing cycles, consider consulting a consumer rights lawyer or local legal aid office, especially if you're eligible for free legal services in your region.

Contact details for consumer protection escalation

The Department of Trade and Industry handles subscription and consumer billing disputes across the Philippines. You may file a complaint through their online portal, email, or in person at any regional DTI office. Response times vary, but the DTI will investigate and may force Bonafide to refund unauthorized charges if they find the company acted unfairly.

Bonafide mailing address for formal notice

Official legal address for cancellation notice (if required)

While email cancellation is the standard method, Bonafide's legal terms require that formal legal notices be sent by mail to their registered business address. If you wish to send a certified written cancellation notice (particularly if disputes have arisen and you need extra legal protection), use this address:

Bonafide Health, LLC
500 Mamaroneck Avenue, Suite 510
Harrison, New York 10528
United States

Include your full name, email address, account number (if applicable), and a clear statement requesting immediate membership cancellation. Send this letter via registered mail or courier with tracking so you have proof of delivery. Keep a copy for your records. Pro tip: You do not need to send this unless email cancellation has failed or a dispute has escalated to a legal level - email is the faster, preferred method for most consumers.

Final summary and your next steps

Canceling Bonafide in the Philippines requires preparation, written communication, and verification. Begin by identifying your subscription source (website or app), gather your account details, redeem any remaining benefits, and send a clear cancellation email to support@hellobonafide.com. Monitor your bank account for 7 days after confirmation, and escalate to your payment processor or the DTI if unauthorized charges appear.

Remember that Bonafide does not refund unused time, forfeits your points and rewards upon cancellation, and may be slow to respond due to timezone differences. By following the step-by-step process outlined here, you eliminate guesswork and protect yourself against common traps. Stopee has helped thousands of consumers cancel unwanted subscriptions like Bonafide by providing clear, actionable cancellation guides that cut through company complexity. If you need further help, visit Stopee.com, where you'll find detailed guides for canceling nearly every subscription service available in the Philippines, all in English and tailored to your rights as a Philippine consumer.