Manage Crushon

How to cancel crushon and avoid surprise charges in the philippines

What crushon is and why filipinos cancel

Crushon is an AI chat and roleplay platform that lets you interact with customizable characters through text, with premium tiers offering higher message limits, faster responses, and expanded memory storage. You pay a monthly subscription starting at ₱299.00 for access to these features, and the service operates on a freemium model-meaning you can use a limited free plan or upgrade to paid access at any time.

Here is the frustration Stopee hears most often from Filipino users: you subscribe, use the service for a while, then when you try to cancel, the process feels hidden or unclear, and charges keep coming after you thought you had already stopped. Your bank statement shows another debit; the cancellation page is hard to find; or you cancel in one place (like the app) but billing continues through another (like your payment method directly). That confusion is exactly why Stopee exists-to walk you through the cancellation process step by step.

Why you might want to cancel crushon

Your reasons for cancelling are valid, whether you signed up for a free trial and forgot to cancel before the first charge hit, you feel the monthly cost no longer matches the features you use, the customer support response has been slow, or you simply prefer a different platform. In the Philippines, where every peso matters, you deserve clarity on how to stop a recurring charge and get your money back if you are within your rights.

Crushon pricing and what you actually pay for

The Free Plan costs ₱0.00 and gives you 100 messages per month. The Standard Plan at ₱299.00 per month unlocks 2,000 messages and faster response times. Premium at ₱849.00 per month gives you 6,000 messages, larger character profiles, and priority chat access. Deluxe at ₱2,249.00 per month removes all message caps, grants unlimited memory, and includes exclusive features. These are estimated PHP conversions from USD; your actual charge may vary slightly due to exchange rate fluctuations and payment processor fees.

All paid tiers renew automatically on your billing date each month. No minimum contract exists, which means you can cancel anytime-but you must cancel before your next renewal date to avoid being charged again. That is why timing your cancellation correctly matters so much.

Your consumer rights under philippine law

The Philippines recognizes your right to fair dealing and protection against unfair business practices through the Consumer Act of the Philippines (Republic Act No. 7394). This law requires companies to be transparent about charges, give you a clear way to cancel, and refund you if they fail to deliver what they promised or if you cancel within a reasonable period.

What the consumer act of the philippines means for cancelling crushon

Under Republic Act No. 7394, you have the right to demand a refund if Crushon charges you without your clear consent or continues billing after you submit a valid cancellation request. If Crushon claims you agreed to auto-renewal but never showed you a clear, separate consent page before charging, that violates the law. If you cancel but they charge you anyway, you can file a complaint with the Department of Trade and Industry (DTI) or your payment provider.

Keep in mind: Stopee advises you to document everything. Take a screenshot of your subscription page before cancellation, save any confirmation email the platform sends, and keep your bank statements showing the charges. If a dispute arises, these records prove your timeline and intent to cancel.

What you should do if crushon refuses to refund you

If you cancel Crushon but are charged again, or if the company ignores your cancellation request, contact support@crushon.ai with proof of your cancellation and the unwanted charge. Write a formal email stating your account email, the date you cancelled, and the date of the unauthorized charge. Ask for a full refund and a confirmation that your subscription is stopped.

If Crushon does not respond within 7 to 10 business days, escalate to the DTI Consumer Assistance Division (CAD) or file a chargeback through your bank. Stopee recommends keeping copies of all emails and proof of payment. The DTI has the authority to investigate unfair billing practices and order refunds, and your bank can reverse fraudulent or unauthorized charges under Philippine banking rules.

How to cancel crushon step by step

Cancellation works differently depending on where you subscribed-through the Crushon website, the Apple App Store, or Google Play-so follow the method that matches your sign-up path.

Cancel crushon through the website

If you subscribed directly on crushon.ai or created your account on the web, cancellation happens in your account settings.

1. Log in to your Crushon account using your email and password.
   • Go to crushon.ai and click the login button in the top right corner.
   • Enter your email address and password, then click Sign In.
2. Navigate to your Account or Settings page.
   • Look for a menu icon (three horizontal lines) or your profile picture in the top right.
   • Select Account, Settings, or Profile from the dropdown menu.
3. Find the Subscription or Billing section.
   • Scroll down to find Subscription, Plan, or Billing Management.
   • Click on it to view your current plan details.
4. Click Cancel Subscription or Manage Plan.
   • You will see your next billing date and payment method.
   • Look for a Cancel, Downgrade, or Stop Subscription button.
   • Warning: Some platforms ask you to confirm cancellation twice-do not skip this step, or your cancellation may not go through.
5. Confirm the cancellation.
   • A pop-up or new page will ask you to confirm you want to cancel.
   • You may be offered a discount to stay; ignore this if you are certain you want to leave.
   • Click Confirm Cancellation or Yes, Cancel My Subscription.
6. Save and share your cancellation confirmation.
   • Screenshot the confirmation page showing the cancellation date and time.
   • Check your email inbox (and spam folder) for a cancellation confirmation email from Crushon.
   • Forward this email to your own email as a backup, or save it to a Notes app on your phone.

Pro tip: Cancel at least 2 days before your next billing date, not the day of. If your billing date is March 28, cancel by March 26 to give the system time to process.

Cancel crushon if you subscribed through apple app store

If you signed up using your Apple ID and iPhone or iPad, you must cancel through the App Store, not through Crushon itself. Cancelling only on the Crushon website will not stop the App Store charge.

1. Open the Settings app on your iPhone or iPad.
   • Tap Settings on your home screen.
2. Tap your Apple ID at the top of the screen.
   • This shows your name and profile picture.
3. Select Subscriptions.
   • Scroll down and tap Subscriptions.
4. Find Crushon in the list.
   • Look for Crushon in your active subscriptions.
   • If you do not see it, check your apps or search "Crushon" in Settings.
5. Tap Edit or Manage Subscription.
   • Tap the Crushon entry to open its subscription details.
6. Tap Cancel Subscription.
   • A menu will ask you to confirm-select Cancel Subscription again.
   • You will see a final confirmation message saying your subscription ends on [date].
7. Screenshot the confirmation screen.
   • This proves to Apple and Crushon that you cancelled on this date.

Warning: If you delete the Crushon app, your subscription will continue. Always cancel through Settings first, then delete the app if you want to.

Cancel crushon if you subscribed through google play

If you signed up using a Google account and an Android phone or tablet, cancellation must happen through Google Play, not the Crushon website alone.

1. Open Google Play Store on your Android device.
   • Tap the Google Play app on your home screen or app drawer.
2. Tap your profile icon in the top right corner.
   • This is usually your initial or profile photo.
3. Select Manage subscriptions.
   • Scroll and tap Manage subscriptions.
4. Find Crushon in the list.
   • Look for Crushon under Active Subscriptions.
5. Tap Crushon to open its subscription details.
   • You will see your next billing date and payment method.
6. Tap Cancel subscription.
   • Google will ask you why you are cancelling-answer honestly (this feedback helps the developer improve).
   • Confirm that you want to cancel.
   • You will see "Subscription cancelled" on the screen.
7. Take a screenshot of the cancellation confirmation.
   • Save this image to your phone or email it to yourself as proof.

Pro tip: Google Play shows your exact cancellation date in the confirmation-note this down. Your access continues until that date, then ends automatically.

Understanding your timeline after cancellation

Once you cancel Crushon, your access does not stop immediately. You keep using the paid features until the end of your current billing cycle. If you cancel on March 15 and your next billing date is March 28, you have paid until March 28 and can use Crushon fully until then. On March 29, you revert to the free plan automatically.

What happens to your account and data after you cancel

Crushon does not clearly state how long it keeps your account data after cancellation in its published terms. Stopee recommends exporting or screenshotting any important chat histories or character settings you want to keep before you submit your cancellation, because some platforms delete inactive accounts after 30, 60, or 90 days. Email support@crushon.ai and ask directly: "How long do you keep my account and chats after I cancel my subscription?" Save their answer as proof.

Your login credentials remain active for a set period, so you can log back in to retrieve data if needed-but do not assume this is permanent. Act within 7 to 14 days of cancellation if you need to save anything.

Refund rules and how to claim one

Crushon does not publish a standard refund policy for monthly subscriptions on its website, which means you must rely on payment processor rules and Philippine consumer law to request a refund.

When you can get a refund for crushon

You have a strong claim for a refund if:

• You were charged after submitting a valid cancellation request (within 7 days of the charge date).
• You cancelled but the company continued billing you; under the Consumer Act of the Philippines, this is unfair billing.
• You paid for a service (like a premium message tier) that never worked or was removed without notice.
• You were charged without clear, separate consent to auto-renewal before your first charge.
• The company locked you out or removed access to features you paid for, without warning or refund.

You have a weaker claim for a refund if you simply changed your mind after cancelling and decide you want the service back, or if you used the full month of service and later regretted the cost. Courts in the Philippines expect you to cancel within a reasonable time if you are unhappy, not after the entire billing month has passed.

How to request a refund from crushon

Email support@crushon.ai with the subject line "Refund Request for [Your Account Email]". Include your account email, the charge date and amount, your next billing date at the time of cancellation, a screenshot of the unauthorized charge or proof you cancelled, and the reason the charge was unfair (e.g., "I cancelled on March 15 but was charged again on March 28"). Keep your email short and factual-emotions do not help here.

Expect a response within 5 to 10 business days. If Crushon refuses or ignores you, contact your bank or payment provider and request a chargeback. Stopee advises you to file a report with the DTI within 30 days if you believe the company acted unfairly under Republic Act No. 7394.

Common mistakes that block cancellations

You took the step to cancel-that takes courage and clarity-so let us make sure it actually sticks.

Mistakes that prevent your cancellation from working

• Cancelling in the wrong place: If you subscribed through the App Store, cancelling on the Crushon website does not stop the App Store charge. You must cancel where you subscribed.
• Not waiting for the confirmation email: You see the "Cancelled" message on screen, but no email arrives in your inbox. This can mean the cancellation did not fully process. Wait 5 minutes, then contact support if nothing shows up.
• Cancelling too close to your billing date: If your next charge is March 28 and you cancel on March 28, the system may process the charge before the cancellation takes effect. Always cancel 2 to 3 days early.
• Assuming a downgrade is the same as a cancellation: Downgrading to the free plan is not the same as cancelling. You must actively cancel to stop all charges, not just switch to a lower tier.
• Forgetting to cancel on linked accounts: If you use Crushon through Facebook, Google, or Apple login, cancelling your Crushon account may not cancel your App Store or Google Play subscription. Cancel both separately.
• Not saving proof: Screenshots expire and emails get deleted. If you ever need to prove you cancelled, a screenshot taken at the moment of cancellation is your strongest evidence.

Pricing and plan comparison

Here is what each Crushon plan costs and what you get, so you can decide if the price matches your needs.

If you are on Standard (₱299) and rarely use more than 500 messages, downgrading to free makes sense. If you use 2,500+ messages, Premium (₱849) costs less per message than Standard. Stopee helps thousands of Filipino consumers make these calculations every month-and if the math does not work for your wallet, cancellation is always your right.

Before and after your cancellation checklist

Use this checklist to confirm you have done everything needed to cancel cleanly and protect yourself.

User reviews and why people leave crushon

Crushon has a 4.5 out of 5 star rating overall, but user feedback reveals a pattern: people love the AI characters and conversation quality, but frustration surfaces around billing transparency, slow customer support, and surprise charges after cancellation. Some users report waiting 2 to 3 weeks for a response to cancellation or refund emails. Others say they cancelled but were billed again the next month, forcing them to dispute through their bank.

The most common complaint Stopee sees is: "I cancelled but they charged me anyway." This suggests Crushon's cancellation system is either unclear to users or, in some cases, the company fails to process cancellations on time. Always maintain your own records and follow up if your cancellation confirmation does not arrive within 24 hours.

Key takeaways and next steps

Cancelling Crushon is straightforward once you know where to look and which platform to use. You have consumer rights under Philippine law, you have the power to stop recurring charges with proper documentation, and you can request a refund if the company acts unfairly. Stopee has helped thousands of consumers cancel unwanted subscriptions by breaking the process down into clear, actionable steps-and you can do this too.

Start now: log into your account, find your subscription page, screenshot it, and identify your next billing date. If you are on the web, go to your Account settings and look for Subscription or Billing. If you are on the App Store or Google Play, go to Settings and Subscriptions, then select Crushon. Cancel 2 to 3 days before your next charge. Save every confirmation email and screenshot. If Crushon charges you after you cancel, contact support@crushon.ai with proof, and if they refuse, escalate to the DTI or your bank.

Stopee stands with you through every step of this process. Visit Stopee.com anytime you need help cancelling any subscription, disputing a charge, or understanding your consumer rights in the Philippines.

Contact information for formal cancellation correspondence

If you need to send official correspondence to Crushon for cancellation, disputes, or refund requests, use these channels:

• Email: support@crushon.ai
• Official support page: crushonaiapp.com/contact.html
• Discord: Crushon support server (join via the app)
• Mailing address: Not publicly listed; use email as your primary method.

For Philippine consumer complaints, escalate to the Department of Trade and Industry (DTI) Consumer Assistance Division if the company does not respond within 10 business days. Keep all emails, screenshots, and bank statements as evidence. Stopee recommends sending important cancellation requests via email with a read receipt request, so you have proof Crushon received your message.