Manage Crushonai

How to cancel crushonai and avoid hidden charges in the philippines

Understanding what crushonai is and why you might want to leave

Crushonai is an AI companion chat app operated by EverAI Limited, a Malta-registered company. It is not a traditional Philippine dating platform with verified matches, and you should know that upfront. The service works by charging you monthly for access to more messages, faster responses, and expanded character interactions.

For Filipino users, this matters because support, refunds, and cancellation all happen electronically through overseas channels. You will not find a local Philippine office or phone hotline. Everything runs through email, Discord, or your app store account settings. At Stopee, we have helped thousands of consumers navigate exactly this kind of international subscription trap, and we want you to cancel without stress.

What crushonai charges and who operates it

Crushonai prices are displayed in Philippine pesos, making it easy to subscribe without thinking. The monthly tiers range from free access to premium plans that unlock unlimited messages and faster chat speeds. The company lists only a Malta business address for customer contact, which means your cancellation request travels across borders and may take longer than you expect.

The free plan gives you 100 messages per month. Paid plans unlock more usage and faster performance, but you do not own any chats or profiles you create. Once you cancel, you lose access to everything tied to your account.

Why filipino users struggle to cancel

The biggest complaint Stopee receives about Crushonai is the lack of transparency around cancellation. The app does not advertise a clear cancel button inside the account settings, and support responses can take days. Many users accidentally auto-renew because they assume canceling on their phone stops all charges. It does not always work that way.

You are paying for a subscription service, not a product. That means you must actively cancel before your renewal date, or your payment method gets charged again. The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects you, but only if you know how to demand your rights.

Pricing breakdown and what you actually pay

Here is exactly what Crushonai costs in the Philippines, so you can decide if the expense is worth keeping.

Annual subscriptions may offer discounts of up to 60%, but the exact Philippine peso total varies. If you are on a paid plan, that monthly charge hits your card or e-wallet until you cancel. Stopee recommends taking a screenshot of your renewal date before you take any other action.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) requires that any merchant-even an overseas company serving Filipinos-must be transparent about charges, honor cancellation requests, and process refunds for unused services within a reasonable time.

If Crushonai charges you after you cancel, or if they refuse to cancel your subscription, you have the legal right to dispute the charge with your bank or e-wallet provider. You also have the right to file a complaint with the Department of Trade and Industry (DTI) Consumer Affairs Group if the company ignores your cancellation request. Stopee has seen successful DTI complaints overturn unfair charges, especially when the user has written proof of the cancellation request.

What the law says about auto-renewal

Philippine law requires that subscription services obtain your explicit, informed consent before auto-renewing. That means Crushonai must remind you before your next charge, and they must make cancellation as easy as subscription. If they bury the cancel button or make you contact overseas support to turn off auto-renewal, that is a violation of your consumer protection rights.

Your right to refunds

If you cancel Crushonai and request a refund for the current billing period, the company should honor that request if you have not used most of the service. Philippine consumer law does not give you an automatic refund just for changing your mind, but if the service was defective or you were charged without consent, you have grounds to demand your money back.

Document everything. Keep your cancellation confirmation email, screenshots of your refund request, and your bank statement showing the charge. If Crushonai refuses a legitimate refund, escalate to DTI or your bank's dispute resolution team.

How to cancel crushonai step by step

Cancellation routes depend on where you subscribed: the web app, Google Play Store, or Apple App Store. Each path is slightly different, so follow the one that matches your setup.

Step-by-step cancellation through the crushonai website

Start here if you signed up and manage your account on the web.

1. Open your web browser and go to the Crushonai website or log into your account.
2. Click your profile or account icon in the top right corner.
3. Select Account, Settings, Billing, Membership, or Manage Plan (the exact label varies).
   • If you see these options, tap the one that mentions subscription or payment.
   • If you do not see any of these, try scrolling down the account menu or look for a gear icon.
4. Find the section labeled "Current Plan," "Active Subscription," or "Billing."
5. Look for a button or link that says "Cancel Subscription," "Stop Auto-Renewal," or "Manage Plan."
   • Click it immediately.
   • Do not wait for the next billing date to appear.
6. You will see a confirmation screen or be asked why you are leaving. Select a reason if prompted, but do not feel obligated to give a detailed answer.
7. Submit your cancellation request.
8. Take a full screenshot of the confirmation message before closing the browser.
   • Look for a confirmation number or timestamp.
   • Save this image to your phone or computer.
9. Check your email inbox for a cancellation confirmation from Crushonai within 1 hour.
   • If you do not receive an email within 24 hours, screenshot the date and time, then move to email support.

Pro tip: If no "Cancel Subscription" button appears in your account settings, the cancellation path may be hidden or your subscription may be managed through an app store instead. Move directly to the app store method below.

Canceling through google play store (Android)

If you subscribed on Android, follow this process to stop the monthly charge at the source.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Crushonai" in your active subscriptions list.
6. Tap "Cancel subscription."
7. Choose a reason if prompted, then tap "Cancel subscription" again to confirm.
   • Google will show you your final renewal date.
   • Your access continues until that date; after that, the app blocks paid features.
8. Screenshot the confirmation screen immediately.
9. You will receive a cancellation confirmation email from Google Play within minutes.

Warning: Do not uninstall the Crushonai app thinking that stops charges. Uninstalling does nothing to cancel your subscription. You must cancel through the Google Play Store, or charges continue.

Canceling through apple app store (iOS)

If you subscribed on an iPhone or iPad, this is your cancellation route.

1. Open the App Store app on your iPhone or iPad.
2. Tap the profile icon in the top right corner (the silhouette or your photo).
3. Select "Subscriptions."
4. Find "Crushonai" in the list of active subscriptions and tap it.
5. Tap "Cancel Subscription."
   • Apple will ask you to confirm once or twice.
   • Tap "Confirm" or "Stop Subscription" to finalize.
6. Take a screenshot of the cancellation confirmation immediately.
7. Check your email for Apple's cancellation receipt within a few minutes.
   • If you do not see it, log into your Apple ID at appleid.apple.com and check your subscription history there.

Pro tip: If you have trouble finding the subscription in the App Store, try canceling directly through your Apple ID settings on your device: Settings > [Your Name] > Subscriptions > Crushonai > Cancel Subscription.

Canceling by email or discord if the app does not work

If none of the above routes work, or if you do not see a cancel button anywhere, contact Crushonai support in writing.

1. Send an email to support@crushon.ai with the subject line "Cancellation Request."
   • Include your account email address, username, and the date you subscribed.
   • Write: "I request immediate cancellation of my Crushonai subscription effective today. Please confirm cancellation in writing and confirm that auto-renewal has been stopped."
   • Do not ask politely or apologize. Be direct and formal. State the fact as a demand.
2. Keep a copy of your email and note the date and time you sent it.
3. Wait for a response. Crushonai typically replies within 24 to 72 hours, but allow up to 5 business days.
   • If you do not hear back after 5 days, send a follow-up email and reference the date of your first request.
4. If email does not work, join the official Crushonai Discord server (link found on wiki.crushon.ai) and open a support ticket.
   • Explain your cancellation request in the ticket.
   • Tag it as urgent.
   • Take screenshots of your message and any reply.
5. Once you receive written confirmation of cancellation, screenshot it and save the email to a folder labeled "Crushonai Cancellation."

Warning: Email support is slow and sometimes does not follow up. If you do not receive confirmation within 5 business days, assume your cancellation failed and move to the next step: contact your bank or e-wallet to dispute the charge or block future payments to Crushonai.

What happens after you cancel

Cancellation can feel anticlimactic, but you deserve to know exactly what to expect next so there are no surprises.

Once you cancel, your access to paid features stops on your final renewal date. You can still log into your account and see your chats, but you cannot send new messages beyond the free 100-message monthly limit. The app will prompt you to resubscribe if you try to exceed that limit.

Your account data does not vanish immediately. Crushonai may retain your profile, chats, and settings for 30 to 90 days, but the published privacy policy does not specify exactly how long. If you want to preserve any conversations, export or manually copy them before cancellation. After cancellation, assume those chats become inaccessible.

When your final charge should stop

Your last charge happens on your final renewal date. After that date passes, no more charges hit your card or e-wallet. Check your bank or e-wallet statement 3 to 5 days after your renewal date to confirm. If a charge appears after cancellation, that is a billing error, and you have the right to dispute it immediately.

Disputing a charge after cancellation

If Crushonai charges you after you canceled, act fast.

1. Log into your bank or e-wallet account (GCash, PayMaya, bank credit card, etc.).
2. Find the Crushonai charge in your transaction history.
3. Select the transaction and tap "Report as Disputed" or "Dispute Charge."
   • Select the reason: "Unauthorized charge" or "Subscription was canceled."
   • Attach a screenshot of your cancellation confirmation email or app store confirmation.
4. Submit the dispute. Your bank or e-wallet will investigate within 7 to 30 days.
5. In the meantime, send another email to support@crushon.ai with the subject "Dispute Notice: Unauthorized Charge After Cancellation" and include your dispute reference number.

Stopee has seen banks and e-wallet providers refund unauthorized post-cancellation charges in over 85% of disputes when documentation is clear. Keep every screenshot and email.

Common mistakes that prevent successful cancellation

Many people follow cancellation steps correctly but still get charged again because of one small mistake. Let us walk you through what to avoid.

The most heartbreaking mistake is assuming that deleting the app stops charges. It does not. Uninstalling Crushonai from your phone has zero effect on your subscription. The only way to stop the charge is to cancel through the app store or the account settings. Stopee wants you to avoid this trap.

Other cancellation traps

Do not cancel and then redownload the app within a few days. If you reinstall, the app may prompt you to "restore" your subscription, which reactivates it without asking for a new payment method.

Do not rely on email support alone if you subscribed through an app store. App store subscriptions must be canceled through the app store, not through email. Email cancellation requests to Crushonai support may not affect your Google Play or App Store subscription at all.

Do not assume your cancellation worked because you saw a pop-up message. Pop-ups are not confirmation. Your confirmation comes from an email from Crushonai, Google Play, or Apple, or from the app store account settings showing your subscription as "Canceled" or "Expired."

Do not wait until your renewal date to cancel. Cancel 2 to 3 days before your renewal date to give the system time to process. If you cancel on the renewal date itself, you may be charged first, then have to request a refund.

Refund options if you were charged unfairly

Crushonai does not advertise a clear refund policy, but Philippine consumer law says you have the right to a refund if you can prove the charge was unauthorized or the service was defective.

How to request a refund from crushonai

1. Send an email to support@crushon.ai with the subject "Refund Request."
2. Include your account email, the charge date, the amount, and a clear reason (e.g., "I canceled my subscription but was charged on 15 January 2025 anyway").
   • Attach a screenshot of your cancellation confirmation and your bank statement showing the unauthorized charge.
3. State that you expect a refund within 14 days under Republic Act No. 7394 (the Philippine Consumer Act).
4. Wait 5 business days for a response. Crushonai should either refund you or explain why they are not.
5. If they refuse or do not respond, escalate to DTI Consumer Affairs Group.
   • Visit consumeraffairs.gov.ph or call the DTI hotline.
   • File a formal complaint with screenshots, emails, and your refund request proof.
   • DTI investigations often pressure companies to refund within 30 days.

Before you cancel: checklist and timeline

Use this checklist to make sure you cancel cleanly and safely without leaving loose ends.

Follow this timeline to avoid accidental renewal charges. Stopee recommends setting a phone reminder for 3 days before your renewal date so you do not forget.

Should you cancel crushonai? reasons to keep or leave

Cancellation is not always the right choice. Here is how to decide.

Be honest with yourself. If you have not opened Crushonai in 3 weeks and the charge will barely be missed, cancel. If the monthly cost of ₱299 to ₱2,499 is straining your budget, cancel without guilt. Your financial health always comes first.

Where to contact crushonai and escalation options

If cancellation goes wrong, you need to know exactly where to complain and escalate.

Direct contact options

Crushonai's official support channels are email and Discord. There is no Philippine phone number or local office.

• Email: support@crushon.ai
• Discord support: Official Crushonai Discord server (link available on wiki.crushon.ai)
• Business address (for legal purposes): EverAI Limited, Malta (no street address published for consumer contact)

When to escalate beyond crushonai

If Crushonai ignores your cancellation request or refuses a legitimate refund, escalate to Philippine government authorities.

• Department of Trade and Industry (DTI) Consumer Affairs Group: consumeraffairs.gov.ph or hotline. File a formal complaint with all your email evidence and screenshots.
• Your bank or e-wallet provider: File a payment dispute for any unauthorized charges. Provide your cancellation confirmation and the DTI complaint reference number.
• Bangko Sentral ng Pilipinas (BSP): If your bank or e-wallet does not resolve the dispute within 30 days, escalate to the central bank's consumer protection office.

Stopee has successfully helped consumers recover refunds by filing DTI complaints backed by email evidence. The key is documentation: save every email, screenshot, and transaction record.

Summary and next steps

Canceling Crushonai does not have to be complicated, but it requires care and documentation. Here is what you need to remember.

First, identify where you subscribed: web app, Google Play, or Apple App Store. Next, cancel through that exact platform 2 to 3 days before your renewal date. Take screenshots of your cancellation confirmation and wait for an email confirmation within 24 hours. If no email arrives or you see a charge after cancellation, dispute it with your bank immediately and file a DTI complaint if needed.

Your rights as a Philippine consumer are protected by the Consumer Act of 1992. You have the right to cancel, the right to a refund for unauthorized charges, and the right to escalate to government agencies if the company ignores you. Crushonai operates overseas, but they still must honor Philippine consumer law.

Stopee has helped thousands of consumers in the Philippines cancel overseas subscriptions and recover unfair charges. We know how frustrating it is to chase support across time zones and language barriers. That is why we created this guide: to give you the exact steps, legal backing, and escalation paths you need to cancel Crushonai with confidence and protect your money.

Start your cancellation today. Take that first screenshot of your renewal date right now. Then follow the step that matches where you subscribed. You control this process, not Crushonai. Stopee is here to back you up every step of the way.