Manage Kick

How to cancel kick and stop unwanted charges on your account

What is kick and why you might want to cancel

Kick is a dating app that operates on a subscription model, offering both free and paid membership tiers to users across the Philippines. You choose from a Premium plan at ₱299 monthly or a President plan at ₱599 monthly, each with escalating features like group chat limits and member capacity. Like many dating apps, Kick uses automatic monthly renewal-meaning your subscription charges every month unless you actively cancel. If you signed up for a trial or decided the service wasn't right for you, canceling before your next billing date is essential to avoid unexpected charges on your GCash, Maya card, credit card, or Apple/Google billing account.

How kick's subscription model works

When you subscribe to Kick, you enter into an automatic renewal agreement. The service charges you on a monthly cycle and continues until you downgrade to the free plan or terminate your account entirely. Kick's terms make clear that subscriptions renew continuously, and most users don't realize they've locked themselves into recurring payments until they spot the charge on their bank statement. This is especially common in the Philippines, where app billing can feel less transparent than web-based services. Stopee recommends checking your billing source immediately-did you subscribe through the Kick app itself, Apple App Store, or Google Play? Your cancellation method depends entirely on where the money flows from.

What you're paying for and what changes when you cancel

Kick's Premium plan (₱299/month) gives you one group chat with up to 10 members, unlimited group joining, and enhanced notifications. The President tier (₱599/month) unlocks multiple group creation and 50-member group limits. If you're on a yearly plan (₱2,990 for Premium or ₱5,990 for President), your payment is prepaid upfront-and Kick's legal terms explicitly state no refunds are issued for early termination. When you cancel and downgrade to the free plan, you lose paid features immediately, but you retain your account and can reactivate at any time. Stopee found that many users in the Philippines don't understand this distinction and fear losing their profile entirely when they simply want to stop billing.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Kick. Under this law, service providers must disclose material terms clearly-including the cost, billing cycle, and cancellation procedure. If Kick's cancellation process is deliberately obscured or if you're charged after cancellation due to system failure on their end, you have grounds for dispute. The law also requires that companies respond to complaints within a reasonable timeframe. If Kick refuses to refund erroneous charges or continues billing after you've canceled, you can escalate to the Department of Trade and Industry (DTI), which enforces consumer protection nationwide. Stopee encourages you to keep all cancellation confirmations and billing records as evidence should you need to file a formal complaint.

What the law says about automatic renewals

Philippine consumer law requires that automatic renewal terms be presented clearly before you consent. Kick must make it obvious that your subscription will renew every month and that you're responsible for canceling to stop it. If you believe Kick's disclosure was inadequate or misleading, document this and report it to the DTI Consumer Complaint Mediation Center. Most disputes are resolved faster when you approach the company first with written notice of the problem-either by email or registered mail to their legal address. If they don't respond within 15 days, escalation to the DTI becomes your next logical step.

How to cancel kick across different platforms

Cancellation steps vary depending on where you subscribed, so identifying your billing source is your first critical move. Stopee breaks down the exact steps for each platform to ensure you cancel in the right place and receive proper confirmation.

Cancel kick through the app and web account

If you signed up directly through Kick's website or app using your email and password, follow these steps to downgrade to the free plan and stop monthly charges.

1. Open the Kick app and log in with your email and password
   • If you're on a web browser, visit the Kick website and log into your account
2. Tap the menu icon (three horizontal lines) in the lower left corner
   • Look for "Settings" or "Account Settings" in the main menu
3. Select "Plans" or "Subscription" from your account settings
   • This page shows your current tier and next billing date
   • Take a screenshot of this page as proof of your current plan
4. Choose the option to "Downgrade to Free" or "Cancel Subscription"
   • Kick may ask you why you're canceling-you can skip this or provide feedback
   • Do not close the app until you see a final confirmation screen
5. Wait for a confirmation screen and take a second screenshot
   • The screen should confirm your downgrade is effective immediately
   • You will lose paid features but retain your account
6. Check your email for a confirmation message from Kick
   • Save this email in a dedicated folder labeled "Cancellations" for your records

Pro tip: Downgrading to the free plan is Kick's preferred cancellation method and stops all recurring charges immediately. You don't need to delete your account unless you want to remove your profile entirely.

Cancel kick through apple app store (iPhone users)

If you subscribed through Apple billing on your iPhone, you must cancel your subscription in the App Store, not inside the Kick app. Canceling only inside Kick won't stop Apple's billing.

1. Open the Apple App Store app on your iPhone
   • Do not open Kick itself
2. Tap your profile icon in the top right corner
   • This opens your account menu
3. Select "Subscriptions" from the dropdown menu
   • You see a list of all active subscriptions tied to your Apple ID
4. Find "Kick" in your subscriptions list and tap it
   • The page shows your plan name, next billing date, and price
   • Take a screenshot before proceeding
5. Tap "Cancel Subscription" at the bottom of the Kick subscription page
   • Apple may ask if you want to keep the subscription-tap "Confirm Cancellation"
   • You'll see a message saying "Subscription Cancelled"
6. Verify the cancellation is complete by returning to the Subscriptions menu
   • Kick should no longer appear in your active subscriptions list
   • You'll receive an email confirmation from Apple within minutes

Warning: If Kick still appears in your Apple subscriptions after you've canceled, wait 24 hours and check again. Sometimes the App Store takes time to sync the cancellation. If it persists, contact Apple Support directly at support.apple.com/contact.

Cancel kick through google play (Android users)

Android users who subscribed through Google Play must cancel via the Play Store app to prevent further charges.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Select "Manage subscriptions" from the menu
   • This displays all active subscriptions linked to your Google account
3. Tap "Kick" from the list of subscriptions
   • Review your plan details and next billing date
   • Take a screenshot for your records
4. Select "Cancel subscription" at the bottom of the page
   • Google Play may show a cancellation survey or offer to keep you subscribed-ignore these
   • Tap "Cancel subscription" again to confirm
5. Wait for a confirmation message stating the cancellation is complete
   • You'll receive an email from Google Play confirming the action
   • Check this email within the hour to ensure it processed

Pro tip: Set a reminder to check your Play Store subscriptions monthly. This habit catches unexpected charges or failed cancellations before they drain your account.

Timeline and billing consequences you need to know

Understanding when your cancellation takes effect prevents surprise charges. Stopee has seen many users cancel mid-cycle, only to be charged again because they misunderstood the timing.

When charges stop after you cancel

Kick's policy is clear: cancellation takes effect immediately when you downgrade to the free plan. You lose access to paid features at that moment, but you are not charged again at your next billing cycle. If your next billing date was tomorrow, you will not be charged tomorrow. However, if you cancel on the same day your monthly charge processes, that charge may already be pending on your card-you won't recover it through cancellation alone. This is why Stopee recommends canceling at least 2-3 days before your billing date whenever possible. Your original receipt or email confirmation shows your exact billing date; use this to time your cancellation strategically.

What happens to your account after cancellation

When you cancel Kick and downgrade to the free plan, your account remains active indefinitely. You keep your profile, chat history, and contacts, but you lose premium features like enhanced notifications and group management tools. You can reactivate your paid plan anytime by subscribing again through the same app or website. If you want to delete your account entirely and remove all personal data, that's a separate process-Kick's help center provides a data deletion request form, but account closure is not the same as subscription cancellation.

Refund eligibility and how to request one

Kick's standard terms state that subscriptions are non-refundable once billing occurs. However, Philippine consumer law provides exceptions, and certain situations qualify you for a refund even under strict no-refund policies.

When you might qualify for a refund

You have grounds to request a refund in these scenarios: you were charged after you canceled, the service was not delivered as advertised, you subscribed during a trial period and were charged without clear consent, or system errors caused duplicate charges. If any of these apply, submit a written refund request to Kick's support team. Stopee recommends sending this via email to support@kick.co with your original receipt, screenshots of cancellation confirmation, and a clear explanation of why you believe the charge was erroneous. Give them 7 business days to respond. If they refuse or ignore you, escalate to your bank or payment processor (Apple, Google, GCash, Maya) by filing a dispute or chargeback claim.

Disputing charges with your bank or payment provider

If Kick refuses to refund an unjust charge, you can dispute it directly with your financial institution. Contact your bank, credit card issuer, GCash, or Maya support and explain that you canceled your subscription and were charged incorrectly. Provide your cancellation confirmation, the billing statement showing the charge, and any email correspondence with Kick. Most payment processors investigate disputes within 14-30 days and often rule in favor of consumers when refund evidence is clear. This process may temporarily freeze the disputed amount while the investigation proceeds.

Pricing breakdown and plan comparison

Understanding what each tier costs helps you confirm you're canceling the correct plan. Stopee includes current Philippine pricing as of early 2026.

If you're on a yearly plan and cancel, remember that Kick does not issue refunds for the remaining months. Your best recourse is to contact support and request a refund as a goodwill gesture, but you should not expect one unless an error occurred on their end.

Common mistakes that leave you paying after cancellation

We understand the frustration of canceling carefully, only to discover you've been charged again. These mistakes are entirely preventable if you know what to watch for.

Canceling in the wrong place

This is the #1 reason users discover they're still being charged weeks after they thought they'd canceled. If you subscribed through Apple App Store but tried to cancel in the Kick app, Apple continues billing because the Kick app cancellation has no effect on Apple's billing system. Similarly, if you signed up via Google Play, canceling inside the Kick app doesn't stop Google's charges. Pro tip: Check your most recent billing statement's merchant name. If it says "Apple Services," cancel in the App Store. If it says "Google Play," cancel via Google Play. If it says "Kick," cancel inside the Kick app or on their website.

Not capturing proof of cancellation

Screenshot your cancellation confirmation screen and save the confirmation email from Kick (or Apple/Google). Without this proof, if you're charged again, you have no documentation to show support or your bank. Disputes take much longer to resolve when you can't prove you canceled.

Canceling but not downgrading

Some users close the app immediately after tapping a cancel button without waiting for the final confirmation screen. Kick's system may not have processed the cancellation if you didn't reach that final confirmation. Always wait and watch for the confirmation message.

Assuming cancellation applies to yearly subscriptions

If you're on a yearly plan and cancel mid-year, Kick will not refund the remaining months. Cancellation only prevents future renewals. If you're locked into ₱2,990 or ₱5,990 for the year, you're paying that amount regardless. Know this before canceling a yearly plan, and contact support if you believe you were misled about the no-refund policy.

Checklist before and after cancellation

Use this checklist to confirm you've covered every step and minimized the risk of future charges or disputes.

How stopee can help you stay in control

Subscription services are designed to make cancellation feel difficult. Many users resign themselves to continued charges rather than navigate confusing interfaces or fear they'll lose their account. That's where Stopee comes in. Stopee has helped thousands of consumers across the Philippines cancel unwanted subscriptions, dispute erroneous charges, and reclaim control of their billing. Whether you're canceling Kick, a streaming service, or any other recurring charge, Stopee's guides walk you through the exact steps, flag common traps, and provide the consumer law context you need to escalate if the company refuses to cooperate. Your time and money matter. Stopee exists to make sure your cancellation is fast, documented, and final.

Contact information and escalation addresses

If Kick's support team does not respond to your cancellation or refund request within 7-10 business days, or if you've cancelled but charges continue, escalate in writing to their legal contact address. Below are the formal channels for notices, including cancellation requests.

Kick support and legal contact details

For immediate support, contact Kick's support team via live chat (the question mark icon in the lower left corner of the app when logged in) or email support@kick.co. If you're filing a formal cancellation notice or refund dispute, send a registered letter or certified email to Kick's legal team to ensure they have a record of your notice. Stopee recommends clearly stating your request (cancellation, refund, or both), your account email, transaction reference number, and the date you want the action completed. Keep a copy for your records.

Escalation to philippine authorities

If Kick ignores your written request for 15 days or refuses to process your cancellation or refund without valid reason, file a complaint with the Department of Trade and Industry (DTI). The DTI Consumer Complaint Mediation Center handles subscription billing disputes nationwide. Visit dti.gov.ph or visit your local DTI office with your cancellation proof and correspondence. There is no filing fee, and the DTI's mediation process often resolves disputes faster than direct negotiation. Stopee recommends keeping all documentation organized in a single folder-receipts, confirmation emails, screenshots, and copies of support tickets-before you escalate to authorities.

Chargeback through your financial institution

As a final step, if the DTI process stalls or you need immediate relief, file a dispute or chargeback through your bank, credit card issuer, GCash, or Maya account. Explain that you canceled the subscription and were charged incorrectly. Provide your cancellation confirmation and billing records. Most payment processors investigate within 14-30 days and often refund disputed amounts while the investigation proceeds. This is your right as a consumer under Philippine banking regulations, and Stopee encourages you to use it when the service provider refuses to act.

Canceling Kick should be straightforward, and with these steps, it will be. You've now got the exact instructions, the law on your side, and clear escalation paths if anything goes wrong. Take control of your subscriptions today-Stopee is here to help you cancel with confidence.