Manage Roomster

How to cancel roomster and stop getting charged in the philippines

What roomster is and why you might want to leave

Roomster is a US-based subscription platform that connects people looking for rooms, apartments, and shared housing across borders, including the Philippines. The service operates under United States law, and its official cancellation address sits in Miami Beach, Florida. For Filipino users, that distance matters-billing, support responses, and dispute resolution can feel slower than with a locally based app.

You pay for Roomster mainly to unlock communication features. That means internal messaging, email access, the ability to contact other users, profile posting, ID verification tools, and a "megaphone" boost feature to promote your listing. Many users subscribe not just to browse, but to actually send and receive messages-the real value proposition. Without a paid plan, you're limited to viewing listings only.

Here's the reality: plenty of Filipinos report frustration because the cancellation process isn't transparent, support channels are limited, and some users continue to see charges even after removing their profile or deleting the app. Roomster does offer an official cancellation path, but you need to use the correct method and document everything. Deleting the app or hiding your profile does not stop your subscription-that's the most common mistake users make.

Pricing structure in philippine peso equivalent

Roomster's pricing is published in US dollars but converts to Philippine pesos depending on the current exchange rate at the time of your transaction. Your actual charge on GCash, Maya, your bank card, or app billing account may vary slightly day to day.

Exchange rates shift daily, so the exact peso amount depends on when your card processes the charge. If you're paying via App Store or Google Play, additional local transaction fees may also apply to your final bill.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when dealing with foreign companies like Roomster. Under this law, you have the right to cancel a subscription within a reasonable period and to receive a full refund if services have not been fully rendered or if the company breached its service terms.

Key protections you hold as a Filipino consumer include the right to truthful information about what you're paying for, the right to cancel without unreasonable penalties, and the right to dispute charges if the company fails to deliver. If Roomster refuses to honor a valid cancellation request or continues billing after you've canceled, you can escalate to the Department of Trade and Industry (DTI) and file a consumer complaint. Stopee recommends you gather all your evidence-screenshots, receipts, cancellation confirmations, and dated communications-before pursuing any dispute.

Keep in mind that under Philippine law, digital services must clearly disclose billing terms, auto-renewal notices, and cancellation procedures. If Roomster's cancellation process is deliberately obscured or if you're charged without clear notice, that violates your consumer protections. Stopee's team has helped thousands of users in the Philippines recognize when a company has crossed that line.

How to cancel roomster on the web

If you signed up for Roomster directly on their website (not through the App Store or Google Play), you must cancel through your account settings on the web. This is the official path Roomster provides, and it's the route that generates the clearest cancellation record.

Step-by-step cancellation on roomster's website

1. Open roomster.com and log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link and reset it via email.
   • Make sure you're logged into the correct account if you've registered multiple times.
2. Click on your profile icon or username in the top-right corner and select Settings.
   • Some versions of the site show Settings under an Account dropdown menu instead.
   • Look for labels like "My Account," "Preferences," or "Profile Settings."
3. Navigate to the Subscription or Billing tab (exact naming varies).
   • You should see your current plan name, next billing date, and payment method.
   • Take a screenshot of this page before proceeding.
4. Select Cancel Subscription or Downgrade to Free (language depends on your account type).
   • Some accounts show "Pause Subscription" as an option-avoid this, as pausing does not stop charges.
   • You must select the cancellation or downgrade option explicitly.
5. Confirm the cancellation when prompted and note the effective date.
   • Most services offer immediate cancellation or end-of-billing-period cancellation. If you choose end-of-period, charges will continue until that date arrives.
   • For an immediate stop, select cancellation effective today.
6. Scroll to find and save your cancellation confirmation number (if provided).
   • Screenshot the confirmation page and email it to yourself.
   • Some platforms send a confirmation email-wait 5 minutes and check your inbox and spam folder.

Pro tip: Before you cancel, export or copy any messages, listing details, or contact information you may need later. Roomster states that canceled paid accounts convert to Basic (free) membership after the billing cycle ends, but you lose access to premium messaging features. Once you're downgraded, you won't be able to reply to incoming messages unless you reactivate a paid plan.

What happens immediately after web cancellation

After you submit your cancellation on the website, your paid features remain active until the end of your current billing cycle. You'll still be able to send and receive messages, use the megaphone feature, and access all premium tools until that date. Your account then downgrades to a free Basic membership automatically.

Watch your email for a confirmation message from Roomster. If you don't receive one within 10 minutes, log back into your account and verify that the subscription status now shows "Canceled" or "Downgraded." If it still shows an active subscription, repeat the cancellation process or contact Roomster support immediately.

How to cancel roomster via the mobile app (iOS and android)

If you subscribed through the Apple App Store or Google Play, you must cancel through those platforms, not through Roomster itself. This is critical-many users try to cancel in the Roomster app and believe they're done, but the subscription keeps running because the payment is managed by Apple or Google.

Canceling a roomster subscription on iPhone (App store)

1. Open the App Store app on your iPhone or iPad.
   • Do not open Roomster; go directly to the App Store home screen.
2. Tap your profile icon in the top-right corner (your photo or initials).
   • Select Subscriptions from the menu.
3. Find Roomster in your active subscriptions list.
   • If Roomster isn't visible, scroll down or search for it.
   • Tap on Roomster to open its subscription details.
4. Tap Cancel Subscription or Edit and then select cancel.
   • You'll see your next billing date and the reason you're canceling (optional).
   • Confirm the cancellation by tapping again.
5. Wait for the final confirmation message stating "Subscription Canceled."
   • Take a screenshot of this confirmation.
   • You'll remain a free user until your current billing period ends.
6. Check your email for a receipt from Apple confirming the cancellation.
   • This receipt is your proof-save it.

Warning: Deleting the Roomster app from your phone does not cancel the subscription. You must go through the App Store Subscriptions menu or your cancellation will fail silently and charges will continue.

Canceling a roomster subscription on android (Google play)

1. Open the Google Play Store app.
   • Do not open Roomster; launch Google Play directly.
2. Tap your profile icon in the top-right corner.
   • Select Manage subscriptions.
3. Tap on Roomster from your subscriptions list.
   • If you have multiple subscriptions, scroll to locate Roomster.
4. Tap Cancel subscription.
   • Google Play will ask why you're canceling (optional).
   • Confirm your cancellation by tapping Cancel subscription again.
5. Look for the message "Subscription canceled."
   • Screenshot this confirmation immediately.
   • Your access continues until the current billing date.
6. Check your email (Gmail associated with your Google account) for a cancellation receipt from Google.
   • Archive or mark this email as important so you can find it later if needed.

Pro tip: If you've linked multiple Google accounts to your phone or tablet, make sure you're canceling through the same account that paid for the Roomster subscription. Switching accounts mid-process is a common reason cancellations fail.

Refund eligibility and how to request one in the philippines

Roomster's refund policy depends on whether you've used paid features. According to their Terms of Use, if you cancel before using services like messaging, profile posting, or the ID Check tool, you may qualify for a refund. Once you've sent a message or your listing has been live, Roomster considers services rendered and may refuse a refund.

However, under the Consumer Act of the Philippines, you retain the right to dispute a charge if the service was not delivered as promised or if Roomster breached its contract with you. If you paid for a month of premium messaging and the feature was unavailable or broken for significant time, you have grounds for a partial refund regardless of Roomster's standard policy.

How to request a refund from roomster

1. Gather your evidence before contacting Roomster.
   • Screenshot your receipt showing the charge amount and date.
   • Screenshot your subscription details page showing the plan name and billing cycle.
   • If the service failed or was unavailable, take screenshots of error messages or the unusable feature.
   • Compile your message history or listing details if relevant to your claim.
2. Visit Roomster's contact page or support portal on roomster.com.
   • Look for "Contact Us," "Help," or "Support" in the footer.
   • Choose "Billing" or "Refund" as your issue category.
3. Write a clear refund request email with these details:
   • Your full name and email address associated with the account.
   • The exact charge date and amount (e.g., "October 15, 2025-$29.99 / ₱1,649").
   • The reason for the refund (e.g., "Charged after cancellation," "Service not delivered," "Unauthorized charge").
   • The dates you attempted to use the service.
   • A reference to Philippine consumer law (Consumer Act of the Philippines, RA 7394) if applicable.
4. Attach your screenshots and save a copy of your email.
   • Use a professional tone and keep your request factual, not emotional.
   • Roomster receives hundreds of requests; clarity gets results faster.
5. Allow 5 to 10 business days for Roomster to respond.
   • Check your spam folder regularly in case their reply lands there.
   • If they deny your refund without valid reason, document that denial.

Pro tip: If Roomster refuses your refund and you believe the charge was unlawful under Philippine law, you can escalate to the Department of Trade and Industry (DTI). File a formal consumer complaint with your screenshots and correspondence history. Stopee encourages you to pursue this-the DTI takes digital service complaints seriously, and companies often reverse charges when faced with official complaints.

Common mistakes that trap users into continued billing

Canceling a subscription should be straightforward, but countless Filipinos get caught because the process is deliberately designed to be unclear. Roomster benefits from users who cancel the wrong way or who assume deletion equals cancellation.

Mistake 1: deleting the app without canceling the subscription

You delete Roomster from your phone, and you assume you're done. Your charge still hits your card next month because the subscription lives on Apple or Google's servers, not on your phone. The app is just the interface; the billing is separate. Always cancel through the App Store or Google Play before uninstalling.

Mistake 2: canceling on the roomster website when you subscribed via the app

You subscribed through your iPhone, but you navigate to roomster.com and cancel there. Your account shows "downgraded," but Apple still has your payment method on file and still charges you. The two systems don't sync. If you subscribed via app, you must cancel via that same app's subscription manager. If you subscribed on the website, cancel on the website.

Mistake 3: choosing "pause subscription" instead of "cancel"

Roomster or your app platform offers a pause option-don't take it. Pausing temporarily freezes your account but does not stop charges. You'll wake up in 30 days to find you've been billed, and now you're even more frustrated. Always select "cancel" or "downgrade," never "pause."

Mistake 4: not screenshotting the confirmation

You cancel, see a screen, and move on. Two months later, a charge appears and you have no proof you canceled. Roomster denies receiving your cancellation request. Screenshots of the confirmation page, the confirmation email, and your account settings before and after are your only real proof. Without them, disputing any charge becomes much harder.

Mistake 5: canceling just before the billing date but not verifying the cancel actually went through

You request cancellation on the 28th of the month, assuming it will take effect before your September 30 billing date. But your cancellation fails silently due to a glitch or your browser timing out. You never receive a confirmation, so you never follow up. September 30 arrives and you're charged again. Always log back in 24 hours later to confirm your subscription status changed to "canceled" or "downgraded."

What to do after you cancel roomster

Your cancellation is submitted, and you feel relief-but your work isn't done yet. The days and weeks after you cancel are when most billing problems surface.

Immediate steps (within 24 hours)

1. Check your email (including spam) for a cancellation confirmation from Roomster, Apple, or Google.
   • If no email arrives, log into your account and verify the subscription status changed.
2. Log back into Roomster (or your app) and confirm your account now shows as "free," "canceled," or "downgraded."
   • Do not assume silence means success.
3. If you paid via GCash, Maya, or a bank card, check your transaction history.
   • The charge should still show (you're billed in advance), but the next month's charge should not appear on your statement.

Monitor your account (weeks 2-4)

1. Mark your calendar for your next billing date (the date you would have been charged if the cancellation had failed).
   • On that date, check your card statement or app notification history.
   • If no charge appears, your cancellation succeeded.
2. If a charge does appear despite your cancellation, gather your screenshots and contact Roomster immediately with your proof.
   • Include the confirmation number and the date you canceled.
   • Request an immediate refund of the erroneous charge.
3. If Roomster doesn't respond within 7 days or refuses the refund, file a chargeback with your bank or card issuer.
   • Your bank has processes to dispute charges for services not rendered or unauthorized billing.
   • Provide your bank with the same screenshots and correspondence.

How to escalate if roomster refuses to cancel or refund

Roomster's support can be slow or unresponsive, and some users report that the company denies refund requests that should legally be granted. If you've followed every step above and hit a wall, you have consumer protections in the Philippines.

Contact the department of trade and industry (DTI)

The DTI's Bureau of Consumer Protection handles complaints against foreign companies operating in the Philippines. You can file a formal consumer complaint if Roomster violates your rights under the Consumer Act of the Philippines (RA 7394).

• File online at dti.gov.ph or visit your local DTI office.
• Provide all your screenshots, receipts, cancellation attempts, and email correspondence with Roomster.
• Explain clearly how Roomster breached its contract or violated your consumer rights (e.g., continued billing after cancellation, no clear cancellation method, refused refund).
• The DTI will send a formal notice to Roomster, and the company often reverses charges or refunds when faced with official regulatory pressure.

Stopee has guided hundreds of Filipinos through DTI complaints, and most resolve in favor of the consumer when the evidence is clear. Your screenshots and documented attempts to cancel are the foundation of a strong case.

Chargeback through your bank or card

If Roomster continues charging you after you've canceled and provided evidence, contact your bank or card issuer (your credit card company or GCash/Maya provider). Request a chargeback for "unauthorized charge" or "billing error."

• Provide your bank with copies of your cancellation confirmation, the erroneous charge, and any unanswered support requests to Roomster.
• Chargebacks usually take 2 to 4 weeks but often result in a refund while your bank investigates.
• Your card issuer has no loyalty to Roomster and will side with you if your evidence is solid.

Warning: Chargebacks should be a last resort, not your first step. Try to resolve directly with Roomster first. However, if they ignore you, a chargeback is legitimate and legal.

Common questions resolved with clarity

Can you cancel roomster by email?

Roomster's Terms of Use do not list email cancellation as an official option for subscription management. You must cancel through your account on roomster.com, or through your App Store or Google Play subscription settings. Email support is slow and often does not result in cancellation. Use the methods in this guide instead.

Do you get a refund if you cancel roomster mid-month?

Roomster typically does not refund unused days within a billing cycle. You're charged for the full month upfront and remain a member until that cycle ends. However, under Philippine law, if the service was not delivered as promised, you have grounds to request a partial refund. Stopee recommends asking-if you were billed but could not use messaging due to a glitch, request a credit for those days.

Will canceling roomster delete your profile?

Canceling your subscription downgrades you to a free Basic membership. Your profile stays active but hidden from most search results, and your messaging features disappear. If you want to permanently delete your profile and all data, you need to submit a separate account deletion request. Canceling the subscription alone does not erase your account.

How do you cancel roomster if you forgot your password?

Go to roomster.com, click "Log In," and select "Forgot Password." Enter your email address and check your inbox for a reset link. Click the link, create a new password, and log in. Then follow the cancellation steps in this guide. If you don't receive a reset email, check your spam folder or contact Roomster support for help regaining access.

Pricing comparison and alternatives in the philippines

Before you cancel, it's worth considering whether the value proposition justifies the cost, or whether an alternative better suits your needs.

If you're a Filipino renter or room-seeker primarily searching within the Philippines, ListMe offers comparable features at a much lower cost and with local customer support. If you're looking for international opportunities or temporary stays, Airbnb remains the most established option. Stopee recommends comparing the total value-your monthly spend plus the time you actually use the platform-before renewing any subscription.

Checklist before and after canceling roomster

Before you hit cancel

• Take a screenshot of your next billing date and current plan name.
• Screenshot your payment method and the last receipt or charge confirmation.
• Check which platform you subscribed through (website, App Store, or Google Play).
• Export or save any important messages, listing details, or contact information.
• Note your account email address and username for reference later.

During cancellation

• Use the correct cancellation method for your subscription source (web, App Store, or Google Play-never just delete the app).
• Confirm the cancellation was successful by checking your account status 24 hours later.
• Screenshot the cancellation confirmation page or email.
• Save the confirmation number or reference ID if provided.
• Forward yourself the confirmation email and archive it.

After cancellation

• Monitor your next billing date on your bank or card statement.
• If no charge appears, you're clear.
• If a charge appears despite cancellation, gather screenshots and contact Roomster immediately.
• Request a refund with evidence of your cancellation attempt.
• If Roomster refuses, file a DTI complaint or request a chargeback from your bank.
• Keep all correspondence, receipts, and screenshots for at least 6 months.

Where to send cancellation notices by mail (official address)

Roomster's Terms of Use list a physical mailing address for formal cancellation notices. While mailing is slower and less reliable than using the online method, it creates a paper trail if needed for dispute resolution.

Primary mailing address (United States):
Roomster Inc.
Miami Beach, FL
USA

Alternative address (United Kingdom, listed in Terms as optional):
Roomster (UK)
London
United Kingdom

Pro tip: Only mail a cancellation notice if you've already canceled online and Roomster is continuing to charge you despite proof of cancellation. For routine cancellations, use the online method-it's faster, creates an instant record, and you receive immediate confirmation. Mailing a letter can take 4 to 8 weeks to reach Roomster and another 4 to 8 weeks for them to process it, leaving you vulnerable to continued charges during that time.

If you do mail a notice, use registered mail with a tracking number and return receipt. Keep the receipt stub and a copy of your letter. Address it to the Miami Beach location as the primary contact point.

Final takeaway: your path forward after canceling roomster

Canceling Roomster is straightforward once you know the right channel. Most Filipino users succeed by canceling through their App Store or Google Play subscription settings, or through the website settings page. The key is to use the correct method, document everything, and verify the cancellation succeeded within 24 hours.

Your consumer rights under the Philippine Consumer Act of the Philippines (RA 7394) protect you against unfair billing, hidden charges, and refusal to honor cancellations. If Roomster continues billing you after you've canceled with proof, escalate to the Department of Trade and Industry. Stopee has guided thousands of consumers through subscription cancellations, refund disputes, and escalations with foreign companies. You're not alone in this frustration, and the law is on your side.

Take action today: gather your evidence, cancel using the correct method for your subscription source, and monitor your next billing date. If Roomster refuses to stop charging, file a DTI complaint and request a chargeback. Stopee's mission is to empower you to take control of your subscriptions and your spending. You've already decided to cancel-now finish the job with confidence and clarity.