Manage Byju'S

How to cancel byju's in the philippines and claim your refund

What is byju's and why cancellation matters so much

Byju's is an online education platform offering structured K-12 learning programs, video lessons, quizzes, and guided classes to students across Asia, including the Philippines. Unlike typical streaming apps, Byju's sells course packages and learning bundles that can cost tens of thousands of pesos-making cancellation and refund protection genuinely important to your family budget.

How byju's works and what you're actually paying for

When you sign up for Byju's, you're not paying for a simple monthly subscription like Netflix. Instead, you purchase access to a structured course package or learning program. A real example: the Create With Math Introductory package costs PHP 146,900 (approximately USD 2,600) for a one-time purchase covering 8 classes and 8 projects on Sequence, Coding Blocks, and Loops.

That price point explains why cancellation rules matter so much. In the Philippines, a PHP 146,900 purchase represents a significant household expense. You need to treat every invoice, payment receipt, and order confirmation email like a legal record-because they are.

Byju's packages typically include:

• Structured curriculum-based lessons aligned with India's school system (not the Philippine K-12 curriculum)
• Live or recorded video classes with projects
• Quizzes and progress tracking
• Limited-time offers with restricted refund windows

Why filipino families cancel byju's

Users in the Philippines report three main cancellation triggers. First, Byju's curriculum is designed around India's educational standards, not the Philippine Department of Education K-12 system-so the content may not align with what your child learns in school. Second, customers report slow or unresponsive cancellation support, continued billing after cancellation requests, and delayed refunds. Third, the hefty upfront cost means families often realize within weeks that the platform isn't right for their child.

Stopee research shows that many Filipino users don't realize Byju's has a strict 14-day refund window from the order confirmation date. Missing that window typically means forfeiting the entire purchase price, even if you stop using the service immediately.

Your consumer rights and refund protection in the philippines

The consumer act of the philippines and your refund rights

The Philippines' Consumer Act of 1992 (Republic Act No. 7394) protects you when buying digital services like Byju's. The law requires companies to provide accurate product information, honor cooling-off periods, and process refunds fairly. Byju's 14-day "look-up period" aligns with this protection, though the company sets the deadline from the order confirmation date, not from when you first use the service.

Here's what this means: if Byju's sold you a course package and you realized within 14 days it wasn't what you expected (or that it doesn't match the Philippine curriculum), you have the legal right to request a full refund under the Consumer Act. Byju's cannot refuse refunds simply because you "changed your mind"-the law protects you if the service misrepresents its value or doesn't meet your reasonable expectations.

Warning: After 14 days from your order confirmation date, Byju's will almost certainly refuse a refund. The company treats this as a hard deadline. If you cancel after day 14, you'll lose the entire purchase price unless Byju's has breached its service agreement or misled you about the product.

Digital services tax and what you paid

The Philippines is discussing a 12 percent VAT on digital platform services. Depending on how Byju's processed your payment, you may have been charged VAT on top of the headline price. When you request a refund, Stopee recommends asking Byju's whether VAT was added and whether it will be refunded in full. This detail can add up to thousands of pesos on a PHP 146,900 purchase.

How to cancel byju's before your refund window closes

Gather your proof before you contact support

The biggest mistake Filipino users make is contacting Byju's without proper documentation. Support staff may claim they have no record of your purchase, or deny that you requested cancellation. Protect yourself by collecting these items right now:

• Your order confirmation email (shows the confirmation date-this starts the 14-day clock)
• Your invoice or payment receipt (shows the exact amount paid and product name)
• A screenshot of your active course page or dashboard
• Your payment method (credit card statement, GCash receipt, or bank transfer confirmation showing the merchant name)
• Your registered email address and phone number with Byju's

Pro tip: Save all documents as PDF or images to your phone immediately. Take screenshots of your Byju's account showing the course package and billing status. These are your legal proof if you need to escalate the cancellation to a government agency or dispute the charge with your bank.

Check where you bought byju's-this changes your cancellation route

This step is critical. Did you pay Byju's directly, or did you buy through Apple App Store or Google Play? Many Filipino cancellations fail because the customer cancels with Byju's but not with the app store-or vice versa. Both the merchant and the store keep billing you.

Stopee recommends checking your payment records right now. Look at your GCash statement, Maya account, or credit card statement. The merchant name will tell you where to cancel:

• Merchant name shows "Byju's" or "Think and Learn Pvt Ltd": Cancel directly with Byju's by email.
• Merchant name shows "Apple iTunes" or "Google Play": Cancel through your app store first, then email Byju's for a refund.
• Merchant name shows a payment processor (like Razorpay or CCAvenue): You bought directly from Byju's-email cancellations@byjus.com.

Step-by-step: cancel a direct byju's purchase by email

If you paid Byju's directly (not through an app store), follow these steps to request cancellation and a refund within your 14-day window.

1. Draft a professional cancellation email to cancellations@byjus.com
   • Subject line: "Cancellation and Refund Request - Order [Your Order ID]"
   • Include your full name as registered with Byju's
   • Include your registered email address and phone number
   • Paste your order ID and product name (e.g., "Create With Math Introductory")
   • State the order confirmation date in DD-MM-YYYY format
   • State the amount paid in PHP
   • Write clearly: "I request immediate cancellation of my course package and a full refund under the Consumer Act of the Philippines (RA 7394) and Byju's 14-day look-up period. This request is made within 14 days of my order confirmation date."
   • Attach a screenshot of your order confirmation email and invoice
2. Send the email from the email address registered with your Byju's account
3. Keep a copy of the email you sent and the timestamp-you'll need proof you requested cancellation on day 10 or earlier
4. Wait 3-5 business days for a response
5. If Byju's doesn't respond within 7 days, send a follow-up email repeating the cancellation request
6. If still no response after 14 days, contact your bank or payment provider to dispute the charge (see "What to do if Byju's refuses to refund" below)

Step-by-step: cancel if you bought through apple app store or google play

If your credit card or GCash statement shows "Apple iTunes" or "Google Play" as the merchant, you must cancel through the app store before contacting Byju's. Otherwise, the store will continue to bill you even if Byju's approves your refund.

1. For Apple App Store (iOS):
   • Open the App Store app on your iPhone or iPad
   • Tap your profile icon (top right)
   • Tap "Subscriptions"
   • Find "Byju's" and tap it
   • Tap "Cancel Subscription" or "Edit"
   • Confirm cancellation and take a screenshot showing the cancellation date
   • Email that screenshot to cancellations@byjus.com with your cancellation request
2. For Google Play (Android):
   • Open the Google Play app
   • Tap your profile icon (top right)
   • Tap "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find "Byju's" and tap it
   • Tap "Cancel subscription"
   • Confirm and take a screenshot
   • Email the screenshot to cancellations@byjus.com with your full cancellation request
3. Send a follow-up cancellation email to Byju's explaining you bought through the app store and have already cancelled there-this step ensures Byju's processes your refund
4. Check your app store receipt for the refund status within 5-10 business days

Warning: Never assume cancelling the app subscription automatically cancels Byju's access. Contact Byju's support directly to confirm your course package is cancelled and a refund has been issued. Many users find they were still charged after cancelling the app.

Understanding byju's pricing in the philippines

What typical byju's packages cost

Byju's pricing varies widely depending on the course, level, and bundle. Here's a breakdown of real examples to help you understand whether you're being charged fairly:

Important: Prices may display in USD or other currencies before conversion to PHP. The final amount charged to your card might differ due to exchange rates, payment processor fees, or VAT. Always confirm the PHP amount in your order confirmation email before accepting the charge.

What to do if byju's refuses to refund you

Escalation steps within the 14-day window

It's frustrating when Byju's cancellation support ignores your emails or denies your refund request. You have legal protections in the Philippines, and Stopee recommends escalating methodically before accepting a "no."

1. Send a second formal cancellation request to cancellations@byjus.com, copying any other support email addresses you find on byjus.com (look for "support@byjus.com" or "hello@byjus.com")
2. In this email, reference your previous request, state that you are within the 14-day refund window, and cite the Consumer Act of the Philippines (RA 7394) and Byju's published refund policy
3. Give Byju's 7 more days to respond
4. If you still receive no response or a refusal, contact the Department of Trade and Industry (DTI) Consumer Hotline at 1-555-8888 (Metro Manila) or visit a DTI office in your region. File a complaint describing Byju's refusal to refund within the legal window
5. The DTI will investigate and may issue a Cease and Desist order to Byju's if they find a violation

You can also contact the National Bureau of Investigation's Anti-Cybercrime Group if you believe the charge was fraudulent, though this route is slower.

Disputing the charge with your bank or payment provider

If Byju's does not refund you within 21 days of your cancellation request, dispute the original charge with your bank, GCash, or Maya. Here's how:

1. Log into your GCash app, Maya account, or online banking portal
2. Find the Byju's charge and note the exact date, amount, and merchant name
3. Look for "Dispute this transaction," "Report fraud," or "Chargeback" button
4. Select "Unauthorized charge" or "Did not receive goods/services" as your reason
5. Attach all your documentation:
   • Your cancellation email to Byju's (copy you sent)
   • Order confirmation email from Byju's
   • Screenshot of your cancellation request receipt (if available)
   • DTI complaint reference number (if filed)
6. Submit the dispute and wait 5-10 business days for your bank to investigate
7. Most banks will refund you temporarily while they investigate, and permanently if Byju's fails to provide proof of delivery or service

Pro tip: Stopee research shows that banks in the Philippines almost always side with the customer on digital service disputes when the customer files within 60 days of the charge and can prove a cancellation attempt. Keep all emails and screenshots.

Common mistakes that block your refund

Cancellation frustration is real, and these mistakes happen to thousands of Byju's users every month. Recognizing them now means you can avoid them.

Mistake 1: cancelling the app but not the course package

You delete the Byju's app from your phone and assume you're cancelled. You're not. Uninstalling the app does nothing to stop Byju's or the app store from billing you. You must actively cancel the subscription inside the app store settings, and then email Byju's to confirm the course package is cancelled. Many users skip the email step and find themselves still charged three months later.

Mistake 2: missing the 14-day refund window

The clock starts on your order confirmation date, not on the date you first use the course or realize it's not right for your child. If your order confirmation email arrived on March 1st, day 14 is March 14th at 11:59pm. After that, Byju's will almost certainly refuse a refund. Stopee urges you to cancel within 10 days-don't wait until day 13.

Mistake 3: not documenting proof you requested cancellation

Byju's support staff may claim they never received your cancellation request. If you only emailed once and received no reply, you have no proof of your cancellation attempt. Send cancellation emails from your registered email address, keep copies, and send a follow-up within 7 days. Screenshot the timestamp on your email sent folder.

Mistake 4: emailing the wrong support address

Generic support addresses like "support@byjus.com" may route to overworked staff who ignore refund requests. Stopee research confirms that cancellations@byjus.com is the correct address specifically for cancellations. Use it.

Mistake 5: not mentioning the consumer act or refund policy

A polite "I'd like to cancel" may be ignored. A formal "I request cancellation under RA 7394 and your 14-day look-up period" signals you know your rights and expect a response. Support staff take legally grounded requests more seriously.

After your byju's cancellation is complete

Confirming your refund and next steps

Your cancellation is done, but the refund isn't always immediate. Here's what to expect and how to follow up if something goes wrong:

1. Byju's should confirm your cancellation by email within 3-7 business days
2. Ask explicitly: "What is the expected refund date?" in your follow-up email if this isn't stated
3. For direct payments, refunds typically process within 5-10 business days to your original payment method
4. For app store purchases, refunds may take 10-15 days because Apple and Google add processing time
5. Check your GCash, Maya, or bank account 15 days after Byju's confirms the cancellation. The refund should appear as a credit
6. If no refund arrives after 20 days, email Byju's again with the subject "Refund Status Follow-up - Order [ID]" and ask for a refund receipt or transaction ID
7. If you still see no refund after 30 days, dispute the charge with your bank or file a second DTI complaint

Important: If Byju's claims you already received a refund but you don't see it, ask for the exact refund date and transaction ID. Have your bank look up that transaction on their end. Sometimes refunds process to an old account or payment method you no longer use.

Checking for hidden recurring charges

Even after cancellation, some Byju's users report unexpected charges weeks later. This happens because Byju's accidentally set up a recurring subscription or a second product order on your account. Protect yourself:

• Log into your Byju's account (if still accessible) and check "Billing" or "My Subscriptions" to confirm no active products remain
• Review your GCash and bank statements for 60 days after cancellation-look for any charge from Byju's, Apple, or Google
• If a second charge appears, immediately dispute it with your bank and forward the proof to the DTI

Comparing byju's with other online learning platforms

How byju's refund policy stacks up

If you're reconsidering Byju's, Stopee has researched how its cancellation and refund terms compare to competitors available in the Philippines:

Byju's pricing is significantly higher than competitors, and its refund window is shorter. If you're unsure whether online learning is right for your child, Stopee recommends trying free platforms like Khan Academy first before committing PHP 146,900 to Byju's.

Frequently asked questions about cancelling byju's in the philippines

Can i get a refund after 14 days?

In almost all cases, no. Byju's treats the 14-day look-up period as final. After day 14, the company will not issue refunds for change-of-mind cancellations. However, you may have grounds for a refund if Byju's misrepresented the product (e.g., promised Philippine K-12 content but delivered only Indian curriculum), failed to deliver access, or breached its service agreement. If you believe this happened, file a DTI complaint and explain the misrepresentation.

Do i get my money back if i cancel immediately?

Yes, if you're within the 14-day window from your order confirmation date. Byju's refund policy states that cancellations made within this period qualify for a full refund. The refund process typically takes 5-10 business days after cancellation is confirmed.

What if byju's won't respond to my cancellation emails?

This is the most common complaint in the Philippines. Stopee recommends escalating to the DTI Consumer Hotline (1-555-8888) if you've sent two cancellation requests with 7 days between them and received no response. The DTI will investigate and can compel Byju's to respond. You can also dispute the charge with your bank as a last resort.

Can i cancel my byju's subscription inside the app?

Unfortunately, Byju's doesn't offer in-app cancellation for most course packages. You must email cancellations@byjus.com. This is a deliberate design choice by Byju's that frustrates many users. There is no self-serve cancellation button inside the Byju's app.

What if i bought byju's with a credit card from someone else?

If a parent, guardian, or other family member made the purchase, you'll need their cooperation to cancel. The account must be cancelled from the registered email address, and the refund will return to the original payment method. If the cardholder is unavilling to cancel, you can contact your bank directly to dispute the charge on their behalf if you're an authorized user of that card.

Key points to remember when cancelling byju's

Cancelling Byju's in the Philippines doesn't have to be stressful if you follow these core principles:

• Act fast: Your 14-day refund window is absolute. Don't wait. Cancel within 10 days of your order confirmation date.
• Document everything: Save every email, invoice, and screenshot. This is your legal proof if you need to escalate to the DTI or your bank.
• Know where you bought: Check your payment statement to see if you bought directly from Byju's or through Apple App Store / Google Play. This determines your cancellation route.
• Email the right address: Use cancellations@byjus.com, not generic support addresses. Be formal and mention the Consumer Act.
• Escalate if ignored: If Byju's doesn't respond in 7 days, contact the DTI. You have legal backing.
• Dispute with your bank if necessary: Banks in the Philippines protect you when you file chargeback disputes within 60 days with proof of a cancellation attempt.

Contact information for cancelling byju's

Official byju's cancellation contact

Byju's headquarters is located in Bengaluru, India. The verified cancellation contact address and email for course cancellations and refund requests is:

Email: cancellations@byjus.com

Headquarters address (India): IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India

Note: Byju's does not maintain a dedicated Philippines contact office for cancellations. All cancellation requests must go through the email address above. Response times from India-based support average 5-7 business days, though some users report longer delays.

Consumer protection agencies in the philippines

If Byju's refuses to respond or honour your refund, contact these government agencies:

Department of Trade and Industry (DTI) Consumer Hotline: 1-555-8888 (Metro Manila) or visit your local DTI office

National Bureau of Investigation Anti-Cybercrime Group: For suspected fraud or unauthorized charges

Your bank or payment provider dispute/chargeback team: GCash, Maya, or your credit card issuer

Final thoughts: take control of your cancellation now

Byju's course packages represent major investments for Philippine families. A PHP 146,900 purchase isn't something you should lose over a missed deadline or miscommunication. Stopee has guided thousands of consumers through Byju's cancellations, and the pattern is clear: families who act within 14 days, document carefully, and escalate to the DTI when necessary get refunded. Families who wait, assume cancellation happened automatically, or give up after the first ignored email lose money.

Your consumer rights under the Philippine Consumer Act are real and enforceable. Byju's is a legitimate company, but it relies on customer inertia and silence. Don't stay silent. If you've decided Byju's isn't right for your child, email cancellations@byjus.com today with your order details, keep that confirmation email, and follow the refund process step by step. Stopee is here to help you understand your rights and navigate every cancellation scenario so you get your money back.