Manage Hooked

How to cancel hooked and stop recurring charges in the philippines

What hooked is and why you might want to cancel

Hooked is a phonics-based reading subscription service designed to help children build strong literacy skills through interactive lessons, activities, and progress tracking. If you subscribed through gethooked360.com or via your phone's app store, you are paying for weekly or monthly recurring access to premium reading tools. Many parents in the Philippines sign up with genuine intent but later discover the charges are harder to stop than expected, or the content no longer fits their child's needs.

You are not alone if you are frustrated. Stopee has tracked dozens of consumer complaints about Hooked subscription renewals that continue long after cancellation attempts, delayed confirmation emails, and unclear account status. Understanding exactly how your billing works and where to go to cancel is the fastest way to take control of your money again.

How hooked charges you each month

Hooked operates on an automatic renewal model. You choose a plan when you sign up, and the service renews every week or month until you actively cancel it. No cancellation means you keep getting charged, regardless of whether you are using the app.

Most subscriptions are billed in USD and converted to Philippine pesos (PHP) by your bank or payment provider. However, some users see charges appear directly in PHP depending on their payment method. Either way, the charges keep coming on the same date each billing cycle until you submit a cancellation request.

Pricing plans and what you are paying for

Hooked offers two main subscription tiers in the Philippines.

The monthly plan works out cheaper per week and includes more premium features, but it also means larger charges hit your account less frequently-which can mask the total annual cost. A weekly subscription costs ₱1,612 per month on average; the monthly plan costs ₱819. The trade-off is that you do not see weekly reminders of the charge.

Stopee recommends reviewing your last three bank or credit card statements to confirm your exact plan and current renewal date before attempting to cancel. This screenshot becomes crucial evidence if you later need to dispute a charge or escalate to your bank.

Where hooked charges come from and how it matters for cancellation

The cancellation method you use must match where you originally signed up. This is the single biggest source of failed cancellations.

Web account subscriptions

If you created your Hooked account directly on their website and provided a credit card, debit card, or digital wallet there, you must cancel through the web account. Your billing and renewal information lives inside your Hooked profile, not in your phone's app store. Cancelling in your phone settings will not work because your subscription was never set up there in the first place.

App store subscriptions (iPhone and iPad)

If you downloaded the Hooked app on an iPhone or iPad and subscribed through the app itself (or saw Apple's payment prompt), Apple manages your billing. Your cancellation must happen inside Apple's ecosystem-either through the App Store app or your Apple ID account settings. Hooked's website cannot cancel an Apple subscription.

Google play subscriptions (Android)

Android users who subscribed through the Google Play Store have the same situation: Google manages the billing, so you cancel through Google Play, not through Hooked's website. A refund or cancellation initiated anywhere else will not stop the charge.

Pro tip: Check your email inbox right now for the receipt that arrived when you first subscribed. The receipt will clearly state whether you were billed by "Hooked," "Apple," or "Google Play." That one line tells you exactly where to go to cancel.

How to cancel hooked before your next charge

Follow these steps carefully to make sure your cancellation actually goes through and you do not get charged again.

Cancellation via your hooked web account

Use this method if you subscribed directly on gethooked360.com or if your receipt says "Hooked" as the merchant.

1. Open a web browser and go to gethooked360.com
   • Log in using the email and password you registered with
   • If you cannot remember your password, click "Forgot password?" and follow the reset link sent to your email
2. Navigate to your account settings
   • Look for "Account," "Profile," "Settings," or "My Account" (exact wording may vary)
   • This is usually found in a menu in the top right corner or in a sidebar on the left
3. Find the billing or subscription section
   • Look for "Subscription," "Billing," "Payment," or "Plans"
   • Take a screenshot of your current plan name and renewal date before clicking anything else
4. Tap or click the cancel or turn off renewal button
   • The button may say "Cancel subscription," "Turn off renewal," "End subscription," or "Pause subscription"
   • Read the confirmation text that appears on screen carefully
5. Confirm the cancellation on the screen that appears next
   • Do not click back or refresh the page
   • Wait for a success message like "Your subscription is cancelled" or "Renewal turned off"
   • Screenshot this confirmation screen as proof
6. Check your email within 5 minutes
   • A confirmation email should arrive from Hooked or their payment processor
   • If no email arrives after 10 minutes, repeat the steps to make sure the cancellation saved

Warning: Some users report that Hooked's cancellation page is confusing or that the page resets after you click cancel. If this happens to you, take a screenshot of the error and contact Hooked support immediately with the error image and your account email. Stopee recommends keeping that screenshot in case you need to challenge a charge later.

Cancellation via apple app store (iPhone, iPad)

Use this method if your receipt says "Apple" and you subscribed through an iOS device.

1. Open the App Store app on your iPhone or iPad
   • Do not open the Hooked app itself; you must use the App Store app
2. Tap your profile icon in the top right corner
   • It looks like a circle with your photo or initial inside
3. Select "Subscriptions" from the menu that appears
   • You will see a list of all active subscriptions on your Apple ID account
4. Tap "Hooked" in the subscription list
   • This opens your Hooked subscription details
   • Note the renewal date clearly
5. Tap "Cancel subscription" or "Edit subscription"
   • If you see "Edit subscription," tap it first, then look for "Cancel subscription"
   • Apple will ask why you are cancelling; choose the most accurate reason (optional)
6. Confirm the cancellation
   • Tap "Confirm" when Apple asks if you are sure
   • Your screen should show "Subscription cancelled" or indicate your subscription ends on a specific date (not renews)
   • Take a screenshot as proof
7. Check your email within 5 minutes
   • Apple sends a cancellation confirmation email to your Apple ID email address
   • If you do not see it, log in to your Apple ID account online and verify the subscription status there

Pro tip: Apple often offers you a discount to stay subscribed after you tap "Cancel subscription." This is intentional. Resist it. If you are certain you want to cancel, do not accept any discount offer, as accepting locks you in for another period.

Cancellation via google play store (Android)

Use this method if your receipt says "Google" or "Google Play" and you subscribed on an Android device.

1. Open the Google Play Store app on your Android phone or tablet
   • Do not open the Hooked app; use the Play Store app only
2. Tap your profile icon in the top right corner
   • It usually looks like a circle with your initial or profile photo
3. Select "Manage subscriptions" or "Payments and subscriptions" from the menu
   • The exact label depends on your version of Google Play
   • You are looking for the section that shows all your active recurring charges
4. Find and tap "Hooked" in your active subscriptions list
   • This page shows your renewal date and billing amount
   • Screenshot this information as proof
5. Tap "Cancel subscription"
   • Google Play may ask you to review your reason for cancelling or offer a discount
   • Ignore any retention offers and select "Cancel" or "Yes, cancel" on the confirmation screen
6. Confirm that the subscription now shows as "Cancelled" or has an end date instead of a renewal date
   • Take a screenshot of this final screen
7. Check your email within 5 minutes
   • Google sends a cancellation receipt to the email linked to your Google Play account

Warning: Google Play subscriptions sometimes show a "pause" option instead of or before "cancel." Pausing is not the same as cancelling. Pausing temporarily stops charges but restarts them automatically after 3 or 30 days (depending on what you chose). If you want to stop charges permanently, always select "Cancel," not "Pause."

What happens after you cancel and how to verify

Cancellation does not mean instant removal of access. You typically keep using Hooked until the end of your current billing period, then the service locks you out.

Your cancellation timeline

After you submit a cancellation request, here is what to expect:

• Same day: Confirmation screen appears on the device or website where you cancelled. Screenshot this immediately.
• Within 10 minutes: Confirmation email arrives from Hooked, Apple, or Google (whichever processed your payment). Check your spam folder if the inbox is empty.
• Until your renewal date: Your Hooked account remains active. You can still use all premium features. You are not charged again.
• On your renewal date: Your access expires. You can no longer log into your account or use premium lessons. This usually happens at midnight (the exact time depends on your timezone).
• After renewal date: No further charges appear on your credit card or bank account.

Stopee recommends setting a phone reminder for 3 days before your renewal date. On that day, log back into your Hooked account (or check the app) to confirm your status shows as "Cancelled" or "Expires on [date]." If it shows as active or renewing, contact Hooked support immediately with your cancellation confirmation screenshot.

Checking your cancellation status

Do this 24 hours after you submit your cancellation request to confirm it went through.

• Web account: Log in to Hooked, go to Settings, and check if Subscription shows "Cancelled" or "No active subscription."
• Apple: Open the App Store app, tap your profile, select Subscriptions, and verify Hooked no longer appears in the list or shows an expiration date instead of a renewal date.
• Google Play: Open Google Play Store, tap your profile, select Manage subscriptions, and verify Hooked shows "Cancelled" or no longer appears under active subscriptions.

If your account still shows as active or renewing after 24 hours, your cancellation did not go through. Go back through the steps above and try again. Take a new screenshot. If the same issue repeats, contact Hooked support directly with your screenshots (both attempts).

Understanding your refund rights and consumer protections

Cancellation and refunds are different. Cancellation stops future charges. A refund returns money you already paid. The Philippines' Consumer Act of the Republic Act No. 7394 protects you in both cases.

When you can claim a refund

You have the right to a refund in these situations:

• Within 14 days of purchase: If you bought a subscription and changed your mind, many payment processors allow you to request a refund within 14 days. This applies to web purchases, Apple subscriptions, and Google Play subscriptions.
• Service not delivered: If Hooked fails to provide the service you paid for (for example, the account is permanently locked or lessons do not load), you can request a refund.
• Unauthorized charge: If you were charged after cancelling or charged without authorization, you can file a chargeback with your bank or credit card company.
• Billing error: If you were charged twice for the same cycle or the amount is incorrect, request a refund from Hooked or your payment provider.

Pro tip: Apple and Google Play have their own refund policies that may be more generous than Hooked's. If Hooked refuses a refund for a charge within the last 90 days, you can request one directly from Apple or Google with your order ID. Stopee has helped thousands of consumers recover unauthorized charges this way.

How to request a refund from hooked

If you believe you are entitled to a refund, contact Hooked support with the following information:

• Your account email address
• The date the charge appeared on your statement
• The amount you were charged
• Why you believe the charge should be refunded (e.g., "Cancelled 3 days before renewal but was charged anyway")
• Screenshots of your cancellation confirmation and the charge on your bank statement

Hooked's support is available through their help portal at intercom.help. Submit your request there and keep a copy of the ticket number they send you.

Your consumer rights under philippine law

Under the Consumer Act of the Republic Act No. 7394, you have the right to:

• Receive accurate information about subscription costs and renewal terms before purchasing
• Cancel a subscription service easily and without unreasonable conditions
• Receive clear confirmation when your cancellation is processed
• Dispute charges on your bank or credit card account if the merchant fails to honor your cancellation

If Hooked refuses to honour a cancellation or process a refund you believe you are entitled to, you can escalate your complaint to the Department of Trade and Industry (DTI) or file a chargeback with your bank. Stopee recommends exhausting direct contact with Hooked first (give them 14 days to respond), then escalating to your payment provider if they refuse.

Common cancellation mistakes and how to avoid them

Many people cancel Hooked but still get charged because they made one of these preventable errors.

Cancelling in the wrong place

The most frequent mistake is trying to cancel through one channel when the subscription was set up through another. For example, you signed up on the Hooked website, but then tried to cancel in your Apple App Store settings. Apple has no record of your subscription, so the cancellation fails. You keep getting charged by Hooked.

How to avoid it: Find your original receipt or confirmation email. It will clearly say which service billed you: "Hooked," "Apple," or "Google Play." Go to that exact service to cancel. If you cannot find the receipt, try cancelling through Hooked's website first. If that does not work, try your phone's app store next.

Confusing cancellation with deletion

Some users delete the Hooked app from their phone and assume that cancels the subscription. It does not. Deleting the app removes the icon from your home screen and stops the app from running, but the subscription renews in the background. You continue to get charged until you specifically cancel the subscription through the account or app store settings.

How to avoid it: Always follow the cancellation steps outlined above. Deleting the app is a separate action you can do after you cancel, not instead of cancelling.

Stopping at the first screen

Hooked's cancellation flow sometimes includes a confirmation screen that looks like a final summary but is not. You tap "Cancel subscription," read a message that says something like "We are sorry to see you go," and assume you are done. Then you refresh the page or step away, and the cancellation never saves because you did not confirm on the next screen.

How to avoid it: Do not leave the cancellation flow until you see a message that explicitly says "Cancellation confirmed," "Subscription cancelled," or "Your subscription will not renew." Only then take your screenshot and close the page.

Ignoring your renewal date

If your next renewal is in 2 days and you cancel today, you stay subscribed until that renewal date passes. Some people expect immediate access removal and panic when they still see an active account. Then they cancel again (thinking the first one did not work), resulting in confusion about their actual cancellation status.

How to avoid it: Note your renewal date from your cancellation confirmation. Expect to keep full access until that date. Once that date passes, you lose access. If you cancel on day 1 of a 30-day cycle, you keep access for 29 more days. That is normal.

What to do if hooked charges you after cancellation

If you cancelled and then saw another charge appear, stay calm. This is fixable, and you have legal protections.

First: verify your cancellation actually went through

Log back into your Hooked account, Apple, or Google Play (whichever service shows your subscription) and check if the account status shows as "Cancelled" or "Active." If it shows as "Active" and you see no cancellation date, your cancellation did not save. Follow the cancellation steps again, this time using a different web browser or a private/incognito window. Take a new screenshot. Contact Hooked support with both cancellation attempt screenshots and ask them to confirm which one (if either) processed.

Second: dispute the charge with your bank

If your cancellation is confirmed but you were still charged, file a dispute (also called a chargeback or reversal) with your credit card company or bank. You will need:

• The transaction date and amount of the unauthorized charge
• Your cancellation confirmation screenshot (showing the date you cancelled)
• Your bank statement showing the charge
• The confirmation email Hooked or your payment provider sent you when you cancelled

Your bank will contact Hooked and ask them to prove the charge was authorized. Since you have cancellation proof, Hooked cannot, and your bank will reverse the charge. This usually takes 5-7 business days.

Third: escalate to the DTI if hooked refuses

If Hooked ignores your refund request after 14 days, or if your bank's dispute is unsuccessful, file a consumer complaint with the Department of Trade and Industry. Stopee recommends doing this in writing (email or formal letter to DTI). Include all screenshots, emails, and bank statements. The DTI will contact Hooked on your behalf and may impose a fine if Hooked violated the Consumer Act.

You can reach the DTI online at their official website or by calling their consumer hotline. Include your subscription account email, the dates of all charges, and the amounts.

Checklist: cancelling hooked step by step

Use this checklist to make sure you do not miss anything.

Why customers cancel hooked and what they say

Understanding why others cancel may help you decide whether cancellation is right for your family.

Common reasons parents cancel Hooked include: the reading content no longer matches their child's skill level, the cost adds up when combined with other subscriptions, progress tracking features feel less useful as children advance, preference for free or library-based reading resources, or wanting to switch to a different literacy program. A Hooked subscription rated 4.5 stars on most platforms, but some parents note that they wish cancellation was simpler and that the lack of transparent renewal reminders leads to forgotten charges.

The cost is often cited as the trigger: ₱310 per week or ₱819 per month compounds quickly when parents are juggling multiple apps and services for their children. Once a few months pass and the novelty wears off, many families realize they are paying for access they no longer use.

Key takeaways for cancelling hooked in the philippines

Cancellation is straightforward once you know the right steps. Match your cancellation method to where you originally subscribed (Hooked website, Apple, or Google Play). Follow the steps in order, confirm each action, screenshot the confirmation, and verify your cancellation status 24 hours later. If Hooked charges you after you cancel, file a dispute with your bank. You have legal protection under the Consumer Act of the Republic Act No. 7394, and the DTI will back you up if Hooked refuses to honour your cancellation.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether your reason is cost, unused access, or a switch to another service, your cancellation is your right. Keep your screenshots, trust your payment provider, and escalate to the DTI if you need to. The process takes 10 minutes if you know where to go. Stopee is here to make sure you know exactly how.

How to contact hooked for support

If you run into trouble during cancellation, reach out to Hooked's support team directly.

Hooked's help portal and subscription support is available at intercom.help/hookedonphonics. Use this link to submit a cancellation inquiry or report a charge that appeared after you cancelled. Include your account email, the date you cancelled, and screenshots of your cancellation confirmation and the disputed charge.

For Apple billing issues, contact Apple Support at support.apple.com or through the Apple Support app on your iPhone. For Google Play issues, go to support.google.com/googleplay. Both teams can confirm whether your cancellation processed and can issue refunds for charges within 90 days.

If Hooked does not respond within 14 days or refuses to process a refund you believe you deserve, file a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph. Include all screenshots, charge dates, and your cancellation proof. The DTI enforces consumer protections and can compel Hooked to refund you or face penalties.

Stopee's commitment: Stopee has helped thousands of consumers cancel subscriptions they no longer need, recover hidden charges, and understand their rights under consumer protection law. If you are unsure whether your cancellation went through or need help disputing a charge, Stopee is your resource for clear, step-by-step guidance and peace of mind.