Manage Checkpeople

How to cancel checkpeople and stop paying for people searches you don't need

What checkpeople is and why users in the philippines cancel

Checkpeople is an online people-search service that sells membership access to public records reports, including names, address histories, phone numbers, and background information. The service operates from Orlando, Florida, and charges subscribers monthly or weekly for unlimited report access. If you signed up in the Philippines and now want to cancel, you're not alone - many users find the service doesn't match their expectations, or they're hit with surprise charges after their free trial ends.

At Stopee, we help thousands of consumers understand their cancellation rights and execute clean exits from subscriptions that no longer serve them. Checkpeople's cancellation process isn't transparent in the published terms, which is why we've created this step-by-step guide. You deserve clarity on how to stop the charges, protect your payment method, and recover money if you've been billed unfairly.

Pricing plans checkpeople charges in the philippines

Checkpeople offers two main subscription tiers. The service doesn't publish Philippines-specific pricing, so charges appear in US dollars on your card statement and are converted by your bank at the current exchange rate. Budget for rates between PHP 400 to PHP 1,150 per month depending on which plan you choose and your bank's conversion fees.

Pro tip: If you signed up for a free trial, your next charge may hit 6 to 7 days after sign-up. Check your email for a confirmation receipt - it will show your trial end date and the first billing date. If that date has already passed and you see a charge on your statement, move straight to the cancellation section.

Common reasons users cancel checkpeople

You might cancel because the reports don't contain the information you expected, the service is too expensive for your needs, you completed your search and no longer need ongoing access, or you feel the charges are unfair after a free trial converted automatically. Whatever your reason, your cancellation is valid, and Stopee exists to make the process as straightforward as possible.

Many users in the Philippines report surprise charges after they thought they had cancelled or after their free trial ended. If this happened to you, document the charges now - screenshot your bank statement and your account page. You may be entitled to a refund under the Consumer Act of the Philippines (Republic Act No. 7394), which protects you from misleading billing practices.

Your consumer rights under philippine law

The Consumer Act of the Philippines safeguards you from unfair subscription practices, hidden charges, and unclear cancellation terms. Understanding these rights empowers you to handle disputes with confidence.

What the consumer act of the philippines (Republic act no. 7394) says about subscriptions

Under the Consumer Act, companies must disclose all material terms of a subscription before you pay, including the price, billing frequency, auto-renewal clause, and cancellation method. If Checkpeople failed to clearly explain how to cancel or didn't make the cancellation process reasonably accessible, you have grounds to file a complaint with the Department of Trade and Industry (DTI).

The law also protects you from automatic renewal traps. If you signed up for a free trial and the company converted your account to paid without explicit written consent, that's a violation. You can request a full refund of all charges dating back to the start of the unauthorized billing cycle.

Escalation points if checkpeople refuses to cancel or refund

If Checkpeople ignores your cancellation request or denies your refund claim, you have official channels:

• Department of Trade and Industry (DTI): File a formal complaint at dti.gov.ph or visit your nearest DTI office. DTI handles unfair billing practices and can pressure the company to refund you.
• Your bank or credit card issuer: Contact your bank and request a chargeback for unauthorized or misrepresented charges. Your bank can reverse the transaction and recover your money if Checkpeople refuses to cooperate.
• National Bureau of Investigation (NBI) Cybercrime Division: If the company is operating a scam or engaging in criminal fraud, you can report it to the NBI.

At Stopee, we recommend always trying direct cancellation first. But if the company stonewalls you, don't give up - escalate to DTI or your bank immediately. You have legal backing, and these agencies take subscription abuse seriously.

How to cancel checkpeople step by step

Checkpeople doesn't publish a transparent cancellation flow in its terms of service, so the process may be unclear or scattered across multiple pages. Follow these steps to cancel your account and stop the charges.

Gather your proof before you cancel

Before you submit any cancellation request, protect yourself by collecting documentation. If Checkpeople later claims you never cancelled or disputes your refund, these screenshots become your evidence in a DTI complaint or chargeback dispute.

1. Log in to your Checkpeople account on the website (checkpeople.com).
2. Take a screenshot of your account dashboard - it should show your username, email, and account status.
3. Navigate to your billing or subscription page and screenshot it. This captures your current plan name, the amount you're charged, and your next billing date.
4. Open your bank or credit card statement and screenshot the last Checkpeople charge. Note the exact amount, date, and transaction ID.
5. Check your email for any confirmation receipts or trial-end notices from Checkpeople. Forward these to yourself or save them as PDFs.
6. Write down the email address you used to sign up, your account number (if visible), and today's date. Keep this information in a text file for your records.

Save all these files in a folder labeled "Checkpeople Cancellation" on your computer or cloud storage. If you need to escalate to your bank or file a DTI complaint, you'll have everything ready.

Method 1: cancel through your checkpeople account online

The easiest way to cancel is through your account settings, if the option is available. Checkpeople may have moved this button to an inconspicuous location, so follow these steps carefully.

1. Go to checkpeople.com and sign in with your email and password.
2. Look for a menu option labeled "Account," "Settings," "Subscription," "Membership," "Billing," or "Manage Plan." These buttons are often in the top-right corner or in a dropdown menu under your profile icon.
3. Click the option that matches your account type. If you subscribed to the Weekly MVP or Monthly MVP plan, look for a button that says "Manage Subscription," "Cancel Subscription," or "Pause Membership."
4. Read any warning message the site displays. Checkpeople may try to retain you by offering a discount or warning you'll lose access. Ignore these and proceed to cancel.
5. Confirm your cancellation. The site should ask you to confirm that you want to cancel. Click "Yes" or "Confirm Cancellation" to finalize.
6. Screenshot the confirmation page that appears. It should contain a cancellation confirmation number or a message stating "Your subscription has been cancelled" or "You will not be charged again after [date]."
7. Check your email within 5 to 10 minutes. Checkpeople should send a cancellation confirmation email. If it doesn't arrive, repeat steps 1 to 6 or move to Method 2.

Warning: Some services hide the cancellation button so deeply that users can't find it. If you can't locate the cancellation option after 5 minutes of searching, don't spend more time. Move directly to Method 2 (email cancellation) or Method 3 (phone cancellation). Your time is valuable, and Stopee recommends you use the fastest route available.

Method 2: cancel by email (written request)

If the online cancellation option doesn't work, send a formal cancellation email to Checkpeople's support team. A written request creates a paper trail and protects you if the company later claims you didn't cancel.

1. Open your email client and create a new message.
2. Address it to support@checkpeople.com or the support email listed on checkpeople.com/help. If you can't find a support email, check your account for any messages from Checkpeople - they often include a support address.
3. Write the subject line: Request to cancel my Checkpeople subscription immediately
4. In the email body, include:
   • Your full name
   • Your email address associated with the account
   • Your account number (if you have it)
   • The date you want the cancellation to take effect (write "immediately" or "today")
   • A clear statement: "I request that you immediately cancel my Checkpeople subscription and ensure no further charges are applied to my payment method."
5. Keep your email brief and professional. Do not include anger or lengthy explanations - focus on the facts.
6. Send the email and wait for a confirmation response. Checkpeople should reply within 1 to 2 business days.
7. If you don't receive a response within 48 hours, send a follow-up email with the exact same subject line and add: "This is a follow-up to my cancellation request sent on [date]. Please confirm receipt and provide a cancellation reference number."
8. Save all email correspondence in your "Checkpeople Cancellation" folder.

Pro tip: If Checkpeople's support email bounces or doesn't respond, use the mailing address listed below to send a physical cancellation letter. This creates even stronger proof of your cancellation attempt and is harder for the company to ignore when you file a DTI complaint.

Method 3: cancel by phone (if you speak to an agent)

Calling Checkpeople's customer service line offers immediate confirmation and the chance to clarify your request in real time. However, the hours listed are in US Eastern Standard Time (EST), which means you may need to call late at night or early morning in the Philippines.

1. Note the Checkpeople phone number: (800) 267-2122 (US toll-free, may require long-distance charges from the Philippines).
2. Checkpeople's phone hours are Monday to Friday, 8:00 am to 10:00 pm EST, and Sunday to Saturday, 8:00 am to 5:00 pm EST. Calculate your local Philippine time and call during these windows.
3. When you reach an agent, state clearly: "I want to cancel my Checkpeople subscription immediately and ensure no further charges are made."
4. Provide your account email and any account number or name associated with the subscription.
5. Ask the agent to confirm the cancellation and provide you with a reference or confirmation number. Write this number down immediately.
6. Request that the agent email you a written cancellation confirmation. Get their name and extension so you can reference them if needed later.
7. Thank the agent and hang up. Then take a screenshot of the time, date, and agent name (if available) and save it with your other documentation.

Warning: Some phone representatives may pressure you to keep your subscription or offer you a discount to stay. Stay firm: "I have decided to cancel. Please process this request now." If the agent refuses or claims they can't cancel, ask to speak with a supervisor immediately. Document the agent's name and note that they refused your request.

What happens after you cancel checkpeople

Cancellation is only half the battle - you need to monitor your account and bank statement to confirm Checkpeople honoured your request and no further charges appear.

Verify the cancellation took effect

Within 24 to 48 hours of cancelling, take these verification steps:

1. Log back into your Checkpeople account (if your login still works). Your account status should show "Cancelled," "Inactive," or "No active subscription." Take a screenshot.
2. Check your email for a cancellation confirmation from Checkpeople. If you cancelled by phone or email, this message should arrive within 2 business days.
3. Review your bank or credit card statement online. Confirm that no new Checkpeople charge has appeared since your cancellation date.
4. Set a phone reminder for your next expected billing date (usually 7 or 30 days from now, depending on your plan). On that date, log into your bank account and check for any new charges. If a charge appears, you have grounds to file a chargeback immediately.

If your account still shows as "active" after 2 days, or if a charge appears after cancellation, the company did not honour your request. Proceed to the refund and escalation section below.

What to do if checkpeople charges you after cancellation

If a charge appears on your bank statement after your cancellation date, you have been billed in violation of your cancellation request. Act immediately:

1. Contact your bank or credit card issuer and report the unauthorized charge. Provide the date of your cancellation request and the unexpected charge date.
2. Request a chargeback dispute. Your bank will investigate and can reverse the charge within 30 to 60 days.
3. File a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph. Include screenshots of your cancellation request, the unexpected charge, and your bank statement.
4. Send a formal demand letter to Checkpeople's mailing address (see below) requesting a refund of all unauthorized charges within 10 days. Keep a copy for your records.
5. If you don't receive a refund within 30 days, escalate to a small-claims court or ask the DTI to investigate further.

At Stopee, we've seen users recover hundreds of pesos in unauthorized charges by following these steps methodically. Don't accept the company's claim that "the system must have auto-renewed." You cancelled, and you deserve a refund.

Refunds: what you can recover and how

Philippine consumer law entitles you to refunds for charges made after a legitimate cancellation request or for charges made during a free trial that converted without your explicit consent.

Charges you can request a refund for

How to request a refund from checkpeople directly

Before escalating to your bank or the DTI, try to get a refund directly from Checkpeople. Send a refund request email:

1. Email support@checkpeople.com with the subject: Refund request for unauthorized charges
2. In the body, explain:
   • Your account email and name
   • The date(s) you were charged and the amount(s)
   • Why you believe the charge is unauthorized (e.g., "I cancelled on [date] but was charged again on [date]")
   • Your request for a full refund and a timeline: "Please refund ₱[amount] within 10 business days."
3. Attach screenshots of your cancellation confirmation and the unexpected charge on your bank statement.
4. Send the email and wait 5 business days for a response.
5. If Checkpeople refuses or doesn't respond, file a chargeback with your bank immediately.

Common mistakes when cancelling checkpeople

Cancellation can feel frustrating, especially when companies make the process deliberately obscure. We've seen users make preventable mistakes that delay their cancellation or cost them money. Learn from them.

Mistake 1: assuming a failed login means you've been cancelled

Many users think that if they can't log into their account, the subscription must be cancelled. This is wrong. A failed login might mean the account is locked, you forgot your password, or the email address changed - it doesn't mean the subscription is gone. Always confirm cancellation through a confirmation email or by viewing your bank statement. Stopee users who skipped this step ended up surprised by unexpected charges weeks later.

Mistake 2: not monitoring your bank statement for 30 days after cancellation

The most dangerous mistake is cancelling and then forgetting to check your next billing date. Checkpeople may claim a system error or intentionally re-bill you hoping you won't notice. Set a phone reminder for your expected next billing date and check your bank account that morning. If a charge appears, you'll catch it immediately and can file a chargeback before the dispute window closes.

Mistake 3: cancelling through the website and trusting that's enough

If the website cancellation option doesn't display a clear confirmation number or message, don't assume it worked. Send a follow-up email to support@checkpeople.com the same day confirming your online cancellation. This creates a paper trail. If the company later claims they never received a cancellation request, your email proves you tried to cancel through multiple methods.

Mistake 4: ignoring a free trial start date and billing conversion

When you sign up for a free trial, Checkpeople captures your payment method immediately. The service then auto-converts your account to paid on the trial's last day. If you didn't read the trial terms, you may not realize a charge is coming. From now on, set a phone reminder for 2 days before your trial ends. Then either cancel proactively or remove your payment method from the account to prevent the conversion.

Checklist: make sure you've cancelled properly

Use this checklist to confirm you've completed every step. Check off each item as you go.

1. I have taken a screenshot of my Checkpeople account dashboard.
2. I have taken a screenshot of my current subscription and billing page.
3. I have taken a screenshot of my bank statement showing the last Checkpeople charge.
4. I have the email address I used to sign up saved in a file.
5. I have attempted to cancel through one of these methods: online account settings, email, or phone.
6. I have received a cancellation confirmation (via email, phone confirmation number, or online confirmation message).
7. I have set a phone reminder for my next expected billing date.
8. I have checked my bank statement 3 to 5 days after my expected billing date and confirmed no new charge appears.
9. I have saved all cancellation emails, screenshots, and confirmation numbers in a folder labeled "Checkpeople Cancellation."
10. If a charge appeared after cancellation, I have filed a chargeback with my bank or DTI complaint.

When to keep or cancel: the quick decision table

Not sure whether Checkpeople is worth keeping? Use this table to decide.

Checkpeople cancellation address and contact details

If Checkpeople doesn't respond to email or phone, send a formal cancellation letter by post. This creates a traceable record and often prompts a faster response than email alone.

Official mailing address for cancellation requests

CheckPeople LLC
Orlando, Florida
USA

Alternative mailing address (as documented in some compliance records):
CheckPeople LLC
Grand Ledge, Michigan
USA

Email support: support@checkpeople.com

Phone: (800) 267-2122 (Monday-Friday 8:00 am-10:00 pm EST; Sunday-Saturday 8:00 am-5:00 pm EST)

Help center: checkpeople.com/help

What to include in a cancellation letter

If you send a physical letter, use this format:

1. Your name and the email address on your Checkpeople account
2. Your account number (if available)
3. Today's date
4. A single clear sentence: "I request immediate cancellation of my Checkpeople subscription effective today."
5. List all charges you want refunded, if applicable
6. Your current mailing address
7. Your phone number
8. Signature (if sending a physical letter)

Keep a copy for your records and use a mail service that provides delivery tracking (like registered mail). This ensures you can prove you sent the letter if Checkpeople denies receiving it.

Final word: you have power over this cancellation

Checkpeople's unclear cancellation process exists partly by design - the harder it is to cancel, the more people stay and keep paying. But you have clear legal rights under the Consumer Act of the Philippines, and you have multiple channels to enforce those rights.

At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid future billing surprises. You're not alone in this process, and you deserve a clear path to cancellation. Follow the steps in this guide, keep your documentation, and don't hesitate to escalate to your bank or the DTI if Checkpeople refuses to cooperate.

Your cancellation matters. Every time a consumer like you holds a company accountable for hidden charges or unclear processes, it pushes the entire industry toward better transparency and respect for your wallet. Stopee stands with you every step of the way.