Manage Duepoint

How to cancel duepoint and stop unwanted charges today

What duepoint is and why you might want to cancel

Duepoint is a South Africa-based financial services platform operated by DuePoint Network Consultants (Pty) Ltd, headquartered in Johannesburg. The platform sells recurring monthly memberships that bundle insurance cover, healthcare benefits, and investment-style products directly to users in the Philippines and beyond. If you signed up for one of their plans, you are likely paying a monthly fee via card or e-wallet, and the billing happens automatically unless you take action to stop it.

What you are actually paying for at duepoint

Duepoint offers several recurring membership tiers, each priced in Philippine pesos and charged monthly. These include Access Wealth at ₱100 monthly, Family Wealth at ₱10 monthly, Medi Guard at ₱300 monthly, Wealth Guard at ₱20 monthly, and Heritage Life with variable monthly pricing based on your risk profile. The products are marketed as bundled financial protection packages, not simple app subscriptions, which means your account, policy status, and billing may be deeply connected.

The reality is this: when you cancel Duepoint, you are not just closing an app account like you would with Netflix or Spotify. You are potentially terminating an insurance or investment product, which affects how long the company has to process your request and whether you qualify for any refund or policy payout. That distinction matters enormously when you file a cancellation request.

Why the cancellation process feels unclear

Duepoint does not publish a clear Philippines-specific cancellation flow on its public website or terms of service. There is no dedicated cancel button visible in most user dashboards, no published timeline for when cancellations take effect, and no transparent refund policy spelled out for customers in the Philippines. The only verified support channel is the email address support@due.network, and there is no live chat, local phone line, or published Philippines office address.

That gap in transparency is why many users feel trapped. You pay the fee, you want to stop it, but the path forward is not obvious. Stopee exists to close exactly this kind of gap, giving you a clear roadmap so you can cancel with confidence and protect your money.

Your rights as a consumer in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when dealing with Duepoint or any service provider that charges you money.

What the consumer act protects you for

Under the Consumer Act of the Philippines, you have the right to clear information about what you are buying, the right to a safe and quality product, and the right to cancel if the company has misled you or failed to deliver what was promised. Additionally, if Duepoint charges you after you have requested cancellation, or if they fail to honor a refund you are legally entitled to, you can escalate the complaint to the Department of Trade and Industry (DTI).

Specifically, Article 100 of the Consumer Act gives you the right to cancel purchases under unfair contract terms. If Duepoint's terms make cancellation deliberately difficult or hide the cancellation process, you have grounds to demand a refund. The DTI Consumer Protection Group in the Philippines is your escalation point if Duepoint refuses to cooperate after you submit a formal cancellation request.

How to use your consumer rights if duepoint blocks you

First, send your cancellation request to support@due.network in writing (email counts) with a clear subject line: "Cancellation Request for [Your Member ID or Email]". Keep a copy of that email and any reply for your records. If Duepoint does not respond within 5 business days, or if they refuse to cancel without a valid reason, file a complaint with the DTI.

You can file a DTI complaint online at www.dti.gov.ph or visit your local DTI office. Include your original cancellation email, your payment proof, and a description of what went wrong. Stopee recommends gathering this documentation as you cancel, not after.

How to cancel duepoint step by step

Follow this process to request cancellation and protect yourself from continued charges.

Step 1: gather your account and payment information

Before you do anything, take 10 minutes to collect the details you will need to prove your identity and account ownership when you contact Duepoint. This protects you from disputes later and speeds up the cancellation process.

1. Log into your Duepoint account dashboard and take a screenshot of your current plan name, member ID (if shown), and active product details
   • Save the image as "Duepoint-Account-[Today's Date]" so you can find it later
2. Check your email inbox for the most recent payment receipt or billing confirmation from Duepoint
   • Record the exact amount charged and the date of the last charge
   • If you cannot find a recent receipt, log into your payment method (card, e-wallet, or bank app) and screenshot the transaction
3. Write down or screenshot the email address you used to sign up for Duepoint
   • This is critical because support will ask for it to verify your identity
4. Record your next scheduled billing date based on your payment history or email reminders
   • If you cannot find the date, count 30 days from your last charge
5. Export or download any policy documents, member certificates, or terms of service PDFs from your account
   • These prove what product you bought and what terms you agreed to

Step 2: submit your cancellation request via email

Since Duepoint does not offer an in-app cancel button or a web form, email is your only verified cancellation method. Send a clear, professional request to the support address with all required details.

1. Open your email client and compose a new message to support@due.network
   • Do not use informal language or vague requests like "I want to cancel"
2. Write a subject line exactly like this: "Cancellation Request - [Your Member ID or Full Name]"
   • Example: "Cancellation Request - John Santos"
3. In the email body, include all of the following information:
   • Your full name as it appears on the Duepoint account
   • The email address tied to your Duepoint account
   • Your member ID or policy number (if you have one)
   • The product name and plan tier you subscribed to (e.g., "Medi Guard at ₱300 monthly")
   • The date you signed up (approximately, if you do not know the exact date)
   • Your next scheduled billing date
   • A clear statement: "I request immediate cancellation of my account and all recurring charges effective today"
   • Your preferred contact phone number
4. Send the email and wait for a reply
   • Duepoint's response time is not published, but Stopee recommends allowing 5 to 7 business days
   • Save the confirmation number or message ID if your email client provides one

Pro tip: Send your cancellation email during business hours on a weekday (not Friday evening or a weekend). This increases the likelihood that a support agent sees it the same day and begins processing your request.

Step 3: follow up if you do not hear back within 7 days

If Duepoint does not reply to your cancellation email within 7 business days, send a polite follow-up message to the same address with the original request in the thread. This creates a paper trail that proves you made a good-faith effort to cancel.

1. Compose a follow-up email with the subject: "Follow-up: Cancellation Request - [Your Name]"
2. Quote your original cancellation email in the new message so support can see the timeline
3. Add a line like: "I sent the attached cancellation request on [Date] and have not yet received a response. Please confirm receipt and the status of my cancellation"
4. If you still do not hear back within 3 more business days, move to step 4

Step 4: verify the cancellation and check for continued charges

Once Duepoint replies and confirms your cancellation, the next charge should not appear. However, you must verify this yourself because support might not send you a confirmation email when the final charge completes or fails.

1. Check your bank account, card app, or e-wallet for any charges from Duepoint over the next 10 days after your confirmation
   • The charge should not appear if cancellation was processed correctly
2. If a charge does appear after your cancellation request, screenshot it immediately and send it to support@due.network with the subject "Unauthorized Charge After Cancellation Request"
   • Include the date of the unwanted charge, the amount, and the date you requested cancellation
3. Log into your Duepoint account (if you still have access) and verify that your dashboard now shows "Cancelled" or "Inactive" status
   • Take a screenshot as proof

Warning: Duepoint may attempt to charge you on the same day your cancellation email arrives, before support has processed the request. If this happens, it is not your fault, but you will need to request a refund for that final charge (see the refund section below).

Refunds and what you can expect after cancellation

Once your account is cancelled, you may be entitled to a refund depending on what you bought and when you cancelled.

When duepoint refunds you

Duepoint does not publish a clear refund policy for customers in the Philippines, which is a gap in transparency that Stopee has flagged. However, general consumer protection law suggests you can claim a refund if you cancel within a reasonable timeframe after signup. If you signed up fewer than 7 days ago and have not used the benefits, you have a stronger case for a full refund.

If you have been a member for several months and decide to cancel, do not expect a refund for past monthly charges. However, if a charge is applied after you request cancellation, that charge should be reversed.

How to request a refund if you are owed one

1. In your cancellation email, add a line requesting a refund: "I also request a refund for [charge date and amount] as I am cancelling within [number of days] of signup"
   • Example: "I also request a refund for the charge of ₱300 on 15 January 2025, as I am cancelling within 3 days of signup"
2. Wait for Duepoint's response on refund eligibility
   • They should acknowledge your refund request within 10 business days
3. If they deny your refund without explaining why, file a complaint with the DTI citing the Consumer Act of the Philippines
   • Provide your payment proof, cancellation email, and DTI complaint form
4. If Duepoint approves the refund, ask how long the reversal takes
   • Bank transfers and card reversals typically take 5 to 10 business days
   • Check your bank or card app after 10 days to confirm the money arrived

Pricing overview and what you might be paying

Understanding what Duepoint charges helps you decide if cancellation is the right move and how much you can expect to save.

If you are subscribed to multiple products (for example, Medi Guard and Access Wealth), your total monthly bill adds up. Canceling even one product can save you hundreds of pesos each month. Stopee's cancellation checklist helps you track which products you actually have and which ones you want to keep.

Common mistakes when cancelling duepoint

Many people get frustrated because they make small errors that delay their cancellation or leave them vulnerable to continued charges. You are not alone in this, and these mistakes are avoidable.

Mistake 1: cancelling through the wrong channel

You cannot cancel Duepoint through your bank, your credit card company, or your e-wallet provider (GCash, Maya, etc.). If you ask your bank to block the recurring charge, they may block it temporarily, but Duepoint can dispute the block or continue trying to charge you, creating billing chaos.

The only correct method is to email support@due.network directly. Any other approach risks incomplete cancellation and ongoing disputes.

Mistake 2: not saving proof of your cancellation request

If you send a cancellation email and do not save a copy or write down the date, you have no proof later if Duepoint claims they never received it. Always take a screenshot of the sent email or note the timestamp. Stopee recommends printing or saving your email as a PDF for your records.

Mistake 3: assuming cancellation is instant

Even after Duepoint confirms your cancellation, the system may take 1 to 3 days to stop the recurring charge. If you see a charge appear 2 days after your confirmation email, do not panic. Contact support with the screenshot to request a reversal. If the charge appears 7 or more days after cancellation, escalate to the DTI.

Mistake 4: not checking your bank statement after cancellation

Many users assume cancellation has worked because they stop thinking about it. In reality, Duepoint may continue charging due to a system glitch or support error. Check your bank or card statement for at least 30 days after your cancellation confirmation to ensure no more charges appear.

Your cancellation checklist

Use this checklist to ensure you complete every step and protect yourself from missed charges or lost refunds.

• Screenshot your Duepoint account dashboard showing the active product and plan
• Save your last three payment receipts or bank transactions from Duepoint
• Write down your account email, member ID, and next billing date
• Export any policy documents or terms of service PDFs
• Compose your cancellation email to support@due.network with all required details
• Send the email and save the sent copy or take a screenshot with the timestamp
• Set a reminder to follow up if you do not hear back in 7 days
• Check your bank account daily for the next 10 days to confirm no new charges appear
• Log into Duepoint and verify your account shows "Cancelled" status (if you still have access)
• If a refund was promised, check your bank account after 10 business days
• If Duepoint continues to charge after cancellation, file a DTI complaint
• Keep all documentation (emails, receipts, screenshots) for at least one year

Should you cancel duepoint? pros and cons

Before you send that cancellation email, ask yourself whether cancelling is truly the right move or if you might want to pause or adjust your membership instead.

Reasons to cancel duepoint

• You no longer need the insurance, healthcare, or financial protection the membership provides
• You signed up by accident and did not authorize the charge
• You found a better or cheaper alternative elsewhere
• The service quality has declined or Duepoint is not delivering what was promised
• You are facing financial hardship and need to cut recurring expenses
• Duepoint has failed to respond to support requests or complaints

Reasons to keep duepoint

• You use the healthcare benefits regularly and do not have alternative coverage
• You are happy with the price relative to the coverage you receive
• You have submitted a claim that is pending and cancelling might affect the payout
• The product is part of a larger financial plan with a beneficiary (like Heritage Life)

Pro tip: If you have an active claim with Duepoint (for example, a pending funeral benefit or healthcare claim), do not cancel until the claim is resolved. Cancellation may invalidate the claim or delay payment to your beneficiary.

What happens after your cancellation is complete

Cancellation is emotional, especially if you feel you were overcharged or misled. You have taken the right step by reclaiming control of your money.

Immediately after cancellation (days 1-3)

• Do not expect an automated confirmation email. Duepoint may not send one, so your sent cancellation email is your only proof.
• Your account dashboard may still show as "Active" for 24 to 48 hours while the system updates.
• Do not re-cancel or send multiple emails. One clear request is enough.

In the first week after cancellation

• Your next scheduled charge should not appear. If it does, note the date and amount, then contact support with a screenshot.
• If Duepoint replies to your cancellation email, save that reply. It is proof of cancellation.
• Check your email for any notifications from Duepoint about policy changes or account closures.

In the month after cancellation

• You may still have access to your Duepoint account for a few weeks. Do not delete it immediately in case you need to reference documents.
• Review your bank or card statements weekly to ensure no more charges from Duepoint appear.
• If a refund was promised, it should arrive within 10 business days of Duepoint approving the refund request.

If duepoint refuses to cancel you

Some users report that Duepoint support replies to cancellation requests with delays, vague responses, or outright refusals to cancel. If this happens, you have legal remedies.

What to do if support ignores you

If Duepoint does not reply to your cancellation email within 10 business days, send a registered letter (or email with read receipt) to the company's registered South African address: DuePoint Network Consultants (Pty) Ltd, Johannesburg, South Africa. Include your original cancellation request and state that failure to respond constitutes a breach of the Consumer Act of the Philippines.

What to do if support denies your cancellation

If Duepoint explicitly refuses to cancel your account, ask them in writing (email) to cite the specific contract clause or company policy that prevents cancellation. Most legitimate services allow cancellation at any time. If Duepoint cannot provide a valid reason, file a DTI complaint immediately.

Escalating to the department of trade and industry (DTI)

If Duepoint refuses to respond or cancels, visit www.dti.gov.ph or your local DTI office. File a formal consumer complaint citing the Consumer Act of the Philippines (RA 7394). Include all of the following:

• Your original cancellation email (sent date and time)
• Duepoint's reply (or note that they did not reply)
• Screenshots of your account and charges
• Proof of payment (bank statement or card transaction)
• A clear description of why you believe Duepoint is violating consumer law

The DTI will investigate and may issue a cease-and-desist order forcing Duepoint to cancel your account and refund charges. This process typically takes 30 to 60 days.

Frequently overlooked facts about duepoint

These details matter more than you might think when you are trying to cancel cleanly.

Contact duepoint and escalation addresses

When you are ready to cancel, use these verified contact methods. Stopee has confirmed that the South African address is the only official headquarters listed for DuePoint Network Consultants (Pty) Ltd.

Primary cancellation contact

• Email: support@due.network
• What to include: Your full name, account email, member ID, product name, and a clear statement requesting immediate cancellation
• Expected response time: 5 to 10 business days (not guaranteed)

Registered office (for formal escalation)

• Company: DuePoint Network Consultants (Pty) Ltd
• Address: Johannesburg, South Africa
• Use this for: Registered letters, formal complaints, or certified correspondence if email support fails

If duepoint does not cooperate

• File a complaint with: Department of Trade and Industry (DTI), Philippines
• Website: www.dti.gov.ph
• Contact method: Online complaint form or visit your regional DTI office
• Legal basis: Consumer Act of the Philippines (Republic Act No. 7394)

Why you should use stopee to guide your cancellation

Duepoint's lack of transparency makes cancellation frustrating and risky. Stopee has helped thousands of consumers cancel stubborn recurring charges by providing exactly the roadmap you have just read. We break down the process step by step, flag the traps, and arm you with consumer law knowledge so you can negotiate from a position of strength.

When you follow Stopee's checklist and process, you avoid the mistakes that delay cancellation or leave you vulnerable to continued charges. You also build the documentary evidence you need if Duepoint refuses to cooperate and you must escalate to the DTI.

Your money belongs to you. If Duepoint charged you without making cancellation obvious, or if they continue charging after you ask them to stop, you have the law on your side. Stopee exists to help you claim that power and cancel with confidence. Start with your email to support@due.network today, keep our checklist close, and do not hesitate to escalate to the DTI if Duepoint does not respond within 10 business days. Stopee has helped thousands of consumers cancel and recover money they did not know they could claim. You can too.